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CB Travel Agencies and Tour Operators Booking.com Hotel booking was not allowed to stay manager told me there was no booking under my name
Booking.com

Booking.com review: Hotel booking was not allowed to stay manager told me there was no booking under my name 1

S
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5:51 am EDT
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I booked on Sunday 1 night at the Astor hotel queensbourgh terrace W23SY

ref [protected]

I arrived approx midday to put 3 heavy suitcases in the hold.

When I arrived I was asked for my boking ref, It had not shown on my emails but I had a ref number Astor hotels would not let me stay or leave my bags, " other staff members came and sat down staring at me and were talking about the olympics opening ceremony... As if I had something to do with it, pure spite, So having a disability I had to lug all my suitcases and book another hotel, I even asked the manger to call m3e if the situation changed and he got my booking, By 5pm I was so tired and angry I booked another hostel Still having no contact from Astor staff, later that evening after checking my account I found the transaction and the payment so I called the Hostel to be told by an idiot he could not see the booking. I want an refund

Claimed loss: taxi and refund £30

Desired outcome: refund

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E. Runte
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Jul 29, 2024 6:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

To resolve this issue, it would be best to contact Booking.com's customer service directly, providing them with your booking reference number and a detailed account of what happened. Highlight the lack of communication from the hotel and the impact it had on you. Request a refund for the booking, as you were unable to stay due to the hotel's failure to acknowledge your reservation. This should help expedite the resolution process and ensure you are not financially impacted.

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