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Booking.com Complaints 1681

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2:47 am EDT
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Booking.com 20% I should have received after my stay

Hi I should have recieved 20% after my stay at Aviemore and it's now been past a month and contacted a few times and still not got it. I have used booking.com a lot and will not be using it again if I done receive my payment it was ment to be a straight forward procedure and I've had to chase it up a few times don't think it's acceptable your giving faulse information on your website

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8:43 am EDT
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Booking.com toronto holidays in hong kong confirmation number 1220.182.092 pin code 3745 galit gilan

I reserved a room on this property advertised on Booking.com for the 7th to 10 of May 2018 and it was prepaid. It was advertised that the address is Flat H 2F New Luckey House 15 Jordan road Yau Ma Tei Hong Kong.
Upon arriving to the address, I was met by a man who claimed they have a room for me at another location. I told him that the reservation was for this address and he insisted that it is the same company. He took me to another venue (about 10 minutes away) horrible place very different from the picture advertised and I told him it was a scam and I will not stay there as this was not the address that was advertised. He tried to convince me that its under the same company etc. I refused to stay in the place and took another hotel. HE PROMISED to return the money to my visa within a week.
I wrote all this to Booking com and did not recieve a reply.
Please look into this terrible experience as I am a good client of yours and would not like others to go through such an experience!
Please reply to my email [protected]@gmail.com

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8:08 am EDT

Booking.com room falsely advertised

Pictures shown on booking.com of room were not the condition the room was in. Did not show rotting bathroom floor, cup needed to prop a window open. Person I spoke with misrepresented herself as owner and promised to have a TV on property by date of arrival, she is not the owner and never provided the television as promised in numerous communications. Does not respond to calls or emails.

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5:44 pm EDT
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Booking.com full charge for booking even though 6 week notice given to cancel.

- Feb 2nd 2018- Room booked at Capri Motel, Winnipeg, for June 27th 2018
Confirmation no. [protected]

- Full disclosure was not given when I gave my VISA that there was a "no cancellation policy" on the booking. It only showed up on the confirmation email

- I did not worry about it because I expected to use it.

- Now I am ill and unable to travel.

- I cancelled through Booking.com, today, May 12th 2018 and was sent an email
stating I would be charged the price of the booking... $63.00

- I have used booking.com previously, obviously I will not in future.

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2:21 am EDT
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Booking.com hotel booking

My complaint is a general issue involving several incidents that happened via Booking.com. I have been using their services for years, but lately, things have become less than ideal...

When you reserve, you get a list of amenities: free breakfast, free cancelation, airport transfer, swimming pool... When you get there, the swimming pool has been empty for a while, the breakfast is not included in the price of the night, the hotel does not do airport transfers, but will get you a taxi for a minimal fee ($25...) And you try to cancel (2 months in advance!) and you are told you got a really good deal, so you can't cancel...

This is "bait and switch"! The hotel says they warned you (really? when?) and Booking.com tells you this is between you and the hotel.

Do yourself a favour: stay away from Booking.com, deal with the hotel directly, and don't give your credit card number before you are certain of what services you are securing!

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Rina Tan
SG
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Jul 25, 2019 11:35 pm EDT

I should have checked up before using Booking.com! They have spoilt my holiday in London recently! I made a booking in early March 2019 for a apartment in Central London (Chinatown) for 2 nights from 14th to 16th July 2019. My sister also made another reservation for the same apartment for another 2 nights from 18th to 20th July 2019. Full payments were made. We arrived in London outside the arranged apartment and received no answer when knocking on the door. We were told, after a call to the apartment, that our booking was CANCELLED because it was OVER-BOOKED! There was absolutely no notice at all from Booking.com prior to our arrival there. We called Booking.com who seemingly didn't even know about the overbooking. Under the rain, and with 6 adults (luckily 2 had not arrived) and 6 big suitcases, we have to scramble to get another accommodation. Out of no choice, we accepted an alternative accommodation from Booking.com claiming that it was "similar" in facilities and price! In our haste and unfavourable weather condition, we took 2 taxis to the place according to the link given by Booking.com. What more could have gone wrong: the link given was a wrong address! Again, with another 2 taxis, we finally arrived at the correct place. The locality of the alternative apartment was quite a distance from the Central London that we booked originally. Also, the price was pricier. Our first day at London was totally ruined! My sister's booking from 18th to 20th July was also CANCELLED and she asked for a refund. What is more disgusting is that Booking.com's email to my sister (after she confronted them on the cancellation due to overbooking) is worded in such a way that it was my sister who asked for the cancellation and they are cancelling it with "no charge"!
Booking.com made no apologies nor being proactive on refunding me for the difference in the pricier accommodation! Upon my return home, I have been writing to them giving them details and seeking refund for the difference in accommodation as well as compensation for the taxi fares and telephone charges incurred. They were evasive in their reply. I will keep chasing for the compensation not to mention that a value can't be placed on the stress and time wasted during the period.
I hope travellers will be more cautious in future when using Booking.com.

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7:00 pm EDT
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Booking.com being charged a no show by the hotel when I had infirmed booking g.com to I form the hotel that we would be a day late

As above.
I had booked The New Yorker through booking.com for our stay from 22-24 April 2018. On the 21st I realised I would not be able to get to the New Yorker until 23rd and sent them an email providing my name, dates if stay. The hotel staying at and that I would not be able to get to the hotel until 23rd.
When I arrived at The New Yorker they had not been I formed and charged me a no show amount if $138.00.
I have sent a number of emails to Booking.com about this, requesting a refund.
Automatic response continue to come and it seems no one is Reading the email.
Can you please look into this.
I am requesting a refund of $138.00 please for this error.
Kind regards
Michelle Frazer

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Lovava Yifa
US
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May 09, 2018 3:36 pm EDT

It happened to me too. I booked my reservation via Booking.com on May 30, 2017 for 4 nights at Inn Hotel Hong Kong. Within minutes after I booked, I realized that I made a mistake on the days. I only needed 3 nights. I went to my reservation and tried to change the date but the record was locked. I clicked the Cancel button thinking that I could cancel and rebook, what a big mistake. I received an email stating that the full amount HK$3136 will be charged. I called Booking.com within 24 hours when it happened. They told me to contact Inn Hotel HKG directly. They did not help. Booking.com advertised 'free cancellation' throughout their site. When I made the booking, I simply clicked the first one in the list which turned out to be non-refundable. It wasn't my intention to cancel my booking. I have tried in good faith to correct the problem with Booking.com. They failed to help me.

I contact the hotel and this is the email I got: " Please be informed that we have not get any approval code and have not charge any penalty from your credit card and we will not too early to get an approval code, this message is send from Booking.com not us. Therefore, please contact Booking.com directly to clarify." From the email, I thought the hotel didn't get the approval code. Surprisingly, when I received my statement in November 2017, the full amount was charged. I contacted my credit card company (Chase), and Inn Hotel. I get runaround.

It's bad business practice to charge full penalty within 24 hours of booking.

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10:59 am EDT

Booking.com overcharged

4/28/18

Confirmation #: [protected]

I had made reservations through booking.com for a 2 night stay at Studio 6, on 5163 Over Pass Rd Buda Tx 78610 through 4/57-4/28. I was quoted $259.98.

After they ran my card I noticed they ran my card for $293.78, I informed the clerk that, that was not what I was quoted through booking.com. And somehow through error my kids were being charged as adults. So the clerk said she would make the adjustment and my card was going to reimbursed the difference.
My card has not been reimbursed, I went to go talk to the Manager at Studio 6, he said that was something I had to address with Booking.com because "everything was right no their end."

I am very displeased with this service and I would like to get my money reimbursed please.

Thank you,
Laura Vera
lrvera7.[protected]@gmail.com
[protected]

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7:21 am EDT
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Booking.com central market apt vámház körút, 4 nights in budapest 27. apr. - 1. may. bookingcode: [protected]

Dear Sir,
I had a confirmed accommodation approval from your office for the above mentioned address.
On ariving in Budapest, however, I was met by a kind lady, who spoke very little English, in front of the appartment building.

She explained to me that my accommodation was not in the booked place, but elsewhere. She was going to show two alternatives to me !
So after a long drive to Budapest, not knowing any other place to go, I went along with her. We spent another two hours walking around Budapest, and she showed two other appartments to me.
When I phoned the man in charge, Lenard Hofman, trying to explain what was going on, he became very insulting.
As it was getting dark by now and being fairly tired from the trip, I eventually accepted the situation.

So I was placed in a smaller appartment, had a fairly bad and unconfortable bed and had to pay 120 .- Euros per night.
Sorry, but that´s what we call total RIPP OFF !
Obviously, Mr Hofman advertises accommodation which he cannot grant in town.
As I wanted to enjoy my time in Budapest, I did not argue with M Hofman any longer.
However, my decision is firm: I will never ever take advantage of the services of your company again, and will not hesitate to express my utter disappointment when asked.

The address of the appartment was : Baros utca 45, appartment 3a

Sincerely yours

Christian Hardt

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6:14 am EDT
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Booking.com manor house hotel llandudno - booking ref [protected]

We booked two rooms, 1 family room at £125.00 and 1 Double Room at £100.00, we were taken to family room up 2 flights of stairs with a buggy to find the room had not even been made up, we were taken to another room and offered a drink as compensation. The 2nd room smelt of what can only be described as diarrhoea, the tv did not work which when we complained about we were again offered a drink as compensation. There was no heating in either of the rooms and I had to literally sleep in all my clothes (jeans & jumper!). We had a 4 month old baby with us and when we complained about the heating we were told it would come on shortly, it did not! As we had children we were not out all night and to come to your hotel room at 8.30 at night with no tv is not the greatest. When we got up the next morning looking for somebody to complain to there was nobody available! This is probably because they knew what was coming. This hotel appears to be run by young people who quite frankly did not care in the slightest, we believe the unmade room was because of the guys had been "using" it from the things that were said between the staff. We are not complainers by any means but given the cost paid for these rooms and the service that we were provided are on different spectrums of the universe to be honest and we are looking for compensation for turning what we were looking forward to an enjoyable weekend into a slight disaster.

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Update by Julia Mason
May 09, 2018 9:58 am EDT

Good Afternoon, I do not have appeared to have received any response, can you please advise regarding my complaint.
Regards, Julia Mason

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Anesha. K
GB
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May 11, 2018 6:23 am EDT
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I am writing this email as I feel disgusted with the service this particular company is providing. After looking at reviews, I can see I am not the only person who has been left feeling frustrated, annoyed and robbed.

I have been a loyal and regular customer of Booking.com for many years, but on this occasion I have been left feeling utterly appalled.

I want the public to be aware of this organisation and what can occur.

I booked a studio apartment at Fraser place in Canary Wharf for 5 people. When arriving at the property I was told unfortunately they do not have this room available. They could only offer me two separate double rooms, which was not acceptable. They were very sorry and could only apologise for the inconvenience. They said they were happy to give me a full refund if I wished, which I agreed to.

I had travelled from quite far, obviously devastated about this situation, but had to quickly look for alternative accomodation. I found Whitechapel Grand, about 15 minutes away, which showed it had an apartment available. After contacting the property owner and waiting 20 minutes in the cold for him to show up, I was showed a room which was not the one I had booked. I explained this to the property owner, even showed him pictures of what I had booked. He said he did not have this room available. I explained this had already occurred and why is it being displayed if it is not available. I was very disappointed that the apartment I booked was not vacant and was only informed by the host upon arrival, something that could have been discussed over the phone saving me the inconvenience of travelling. The host however did offer me two alternatives that the host quoted as a free upgrade, neither of these should be classified as an upgrade and were unbefitting to my requirements.
The property owner said I would need to contact Booking. Com and take it up with them. I then left the property very angry and frustrated and on the hunt for another accomodation as it was getting quite late. As soon as I left I called Booking.com and spoke to someone explaining the situation. The man on the phone said he would need to speak to the property owner and asked me to hold. When returning he said the property owner said he does have that property I booked available and I can come back and have it, but would need a £300 deposit, which he did not mention previously. I explained to the man from Booking.com, this is not true as the property owner stated clearly he did not have what I booked. I have now left that area and was on the motorway, I was not going to turn around after being told what I booked was not available. He then tried to claim I was going to have a party, but he had no evidence of this. I had three other people with me who can all confirm and witness this. The man was clearly a liar and just wanted to rob me of my money.

I then had to book a third apartment, Marlin Apartments on Booking.com in desperation. When arriving at the property the man said he can see my booking, but unfortunately they do not have any rooms! Now at this point you can imagine I am furious, as I booked three rooms which were available on Booking.com, but when arriving at the property they were not available. Tired, hungry and had travelled from far I contacted Booking.com explaining everything and they just said they are sorry and will rectify this and I will not be charged.

By the end of the night I was left without any accomodation and had to travel all the way back home. Not only was my entire day ruined, but my friends and family who I dragged around with me.

I contacted my bank to inform them, as I knew the property owner of the first accomodation try to take money for my account, which I came to know he already did. This is fraud!

Some days later I was receiving emails from all properties saying I did not stay at the properties and will be charged. After being told from the two other properties I will not be charged as it is their mistake and then receiving these emails I was horrified. I spent days and hours calling ad emailing explaining the same situation numerous times and did not get much help.

Finally I was not charged for the two properties, but Whitechapel Grand still charged me and would not return £185.00 they had taken. I have sent numerous complaint letters to Booking.com, but they did not help in any way.

I am still trying to resolve this with my bank and have reached out to Booking.com hoping they would be able to assist me with tackling this fraudulent case.

I even tried to contact directors and fraud managers, but no response. I feel this has been dealt with very unfairly and unprofessionally with a double standard approach towards Booking.com’s stakeholders, the host being treated more favourably than me the guest. I have been charged for an apartment that I was told was unavailable, however the host has now made several futile claims that do not make any sense and was just a scheme to charge me for the booking. The actions carried out by the host, a partner of Booking.com is no different to that of a criminal carrying out a robbery, and I intend to contact the Police to report fraud if this has not been resolved.

The host falsely claimed that the apartment was available and I rejected to stay in such a place, this is a lie, as you can imagine I was in no position to reject a property in the situation I was left in by the error made by Booking.com for my initial reservation. It wouldn’t make sense for me to turn this down as I needed a place immediately. I rejected the alternatives as these were unfit for my requirements and this is within my rights to reject a property which is not something I have booked under the Consumers Act 2015 "Goods to be as described" and “Digital content to be as described” therefore the host has no right to charge me for not accepting the alternatives. I was not surprised when the host told me the apartment was unavailable having already experienced issues with my initial booking and I also experienced the same issues booking my 3rd apartment, this is the reason why I did not question the host when informed about the unavailability of the apartment.

I was informed that the property was supposedly able to accommodate my stay hence why I have been charged, if this is the case, then I should be claiming compensation for the errors made by Booking.com for the bookings as neither of these properties were able to accommodate my stay. I was only informed upon my arrival to the property. This was an error by Booking.com not myself, I should be entitled to a full compensation for the inconvenience caused by Booking.com.

The charge I have borne is very unfair and biased with Booking.com taking side of the host and ignoring the points I have made. I cannot let this go as this is a lot of money and to be charged this as a result of a dishonest host which is a partner with Booking.com has me questioning the integrity of your organization. I have read many reviews from customers who have been left in a similar position to mine, this will have a long-term adverse effect on the organisation with competitors capitalising on their downfall.

Anesha

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5:02 am EDT
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Booking.com bad service

On 5th of January 2018 I booked a stay from 14th-19th of June in Sunny Mogan (Ref [protected]). I decided to book these holidays way in advance because it is a popular area and over the summer prices increase a lot. This stay had free cancellation until middle of April.

On 14th of April, booking.com charged me the whole stay and next day cancelled my reservation without any reason. I contacted the owner of the property and she said that she informed booking.com at the end of 2017 that the property would not been available because it was sold. However booking.com kept allowing reservations and also charging the stays!

After the cancellation, booking.com refunded me the stay but because the transaction was in euros I incurred in an extra cost of £17.36. I contacted booking.com customer service and they told me that I should not be covering any extra cost, as this cancellation was not my responsibility, however now they reject to refund me this £17.36.

Additionally, this is impacting on my economy as I had to book another property in the area and of course (as expected) the prices significantly increased. In fact we could not find a 4 people property at a reasonable price so we had to book two properties for 2 people each, which is costing us exactly double price in comparison with the two bedroom apartment booked in January.

Therefore, I would appreciate that booking.com refunds me the £17.36 and also offer a compensation for the inconvenience caused.

Thanks in advance.

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9:11 am EDT

Booking.com cancelled booking by booking.com booking reference: [protected]

Dear Customer Services,

Booking Reference: [protected],

I am writing to you to raise an issue about Online travel agent at Booking.com on April 30th, 2018.

We booked this villa upon which we made several calls to booking.com to ensure this was not dodgy (the host had contacted us outside of booking.com to ask us to move our booking via a private link she provided on a competitor website that we were even unsure was real). I contacted booking.com letting them know this and asked them to ensure the property actually existed and that we would not be left in the lurch. I was assured by keeping our booking with booking, com meant were covered in the instance that anything should happen or that the host removed our booking, it would be booking.com's responsibility to find us an alternative and we would not be without accommodation. Today I received notification the booking was cancelled and I called booking.com only to be told we just have to find alternative accommodation ourselves (they provided suggestions) and pay any extra (which is coming up to over double the price we had already booked for). Told there was nothing they could do as this property had been listed as 'closed'. We have been left in the lurch even after flagging this numerous times with them only to be reassured we wouldn't be without somewhere to stay - which is now the exact case. Thoroughly annoyed and disappointed.

I would like them to find us alternative accommodation as promised (especially as I flagged this numerous times previously with their reassurance) at the cost we had agreed to pay originally.

I look forward to a prompt response.

Yours faithfully

Savroop Kaur

Reference:
Address: 6 The Curve, London, W12 0RH

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9:35 pm EDT

Booking.com hotel reservation

My Reservation number is 1630.051.948
Reservation Date April 23-26th
Hotel Metropole Brussels, Belgium

Unfortunately we had to cancel our trip to Brussels. My husband's father died unexpectedly on April 19th. We contacted the hotel, and Booking.com. We understand this was a non-refundable reservation (booking.com said it was because the rate was so low) We were actually attending the Seafood Expo, and after years of doing this, we know how much they increase the price for rooms! Our total loss on this reservation was $1, 717.00. We contacted the hotel and they referred us to you. We were hoping that something could be done. We understand that we can't get a full refund, but were hoping for something...maybe a voucher or discount, we're not sure. This is a lot of money for us. We would appreciate any help in this difficult time.
Thank you!
Mary and Mike Shimchick
Stellar Pacific Seafoods, LLC

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4:04 pm EDT
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Booking.com hotel reservation [protected]

Rachel Bruerton
16 Alameda Gardens
Tettenhall
Wolverhampton
WV6 9EX

Mob [protected]
[protected]@gmail.com

23 April 2018

Private and Confidential
Booking.com

Dear Madam / Sir

My refund for booking [protected]

Further to my call with you on Sunday 22 April, I am still dissatisfied with this situation.
On your website when boking this room it states ‘free cancellation' which I believed related to this booking (please see screen shot below).Indeed this misleading statement is still on your website today.

Although I accept that my actual booking states that it was non refundable, by the time I had booked the room, this was too late.
I ask finally for you to resolve this matter with a full refund before I consider my options.
I look forward to your response,
Yours sincerely

Rachel Bruerton

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3:30 am EDT

Booking.com unauthorised credit card charges

Ref: [protected]
Re the above, I have made 2 enquiries to yourselves to request my money is returned.
I received the attached message to advise that my card details were wrong and that if I wanted to keep my booking, I should update my card details. I had decided to defer my visit for a week, so I didn't cancel as the message clearly stated that unless I updated my details, the booking would not be honoured. I believe that you have sent me the wrong info and you should return my money to me.
If you hadn't sent the message, I would have cancelled on-line.

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6:08 pm EDT
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Booking.com hotel stay in austria

I am unhappy with my recent stay in Austria.
I stayed in a hotel in obergurgl named Haus Annakogl und Haus Barbara. The room was advertised for $360 aud. The room is infact $434 aud after you add the cleaning fee and the tax per person per night. I think that's a significant difference against the advertised price.
My problem however lies in the payment method. The hotel requires a deposit via bank transfer. I transferred €160 from my Australian bank incurring a $12 fee from my own bank. Upon final payment I found that my deposit had only been received as €137.50 and somehow I was liable for paying the bank fee from the receiving banK.
The hotel owner at first tried to tell me it was my banks fee. So I called my bank which assured me my fee was the $12 and the other fees had been accumulated from her bank.
There is no where on the hotel description that indicates I must pay her bank fees for her decided method of payment... The hotel owner can also not explain to me what the charges are for. Only that I was liable to pay.
I also have this email confirming my total amount was €273 of which I have now paid €295 quite a large fee including my own bank fee. I think they need to update their payment method to make it more fair to both parties and I am rather enraged that I had to pay the bank fees.
Here's my email
Dear Mr. Dungan, € 229, - is the price without the extra fees like local tax and cleaning fee. The price with € with 273 is correct. For further information I am at your disposal. Kind regards, Anja Fender

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4:54 pm EDT
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Booking.com "refer a friend" did not work!

I want to express my great disappointment in booking.com as it promised that if i refered a friend it would give me 15 dollars! I refered my husband and he did make a reservation and i waited after checking out but i did not get the 15$ nor did he get the 10% back which should be over 35 dollars! It is shamful and disappointing...i wont refer booking to other friends (over a thousand)...i hope you find a way to resolve this issue

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Che-Wei Chang
US
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Jun 09, 2018 9:37 am EDT
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I am very disappointed for the refer a friend program and the whole customer service. I refer a friend to use booking.com and your app showed I will get my £20 and my friend will get 10% cash back. But after my friend check out, my £20 reward shown on app disappeared. I email to customer service and they said my friend order didn't exceed £40. I argue with them because it did show reward in the beginning and the terms in the program does said it has to be over £40. Eventually they said they can give me and my friend £10 compensation. And I have been waiting forore than 30 days. I called them again they said I won't get anything with further explanation for the letter. And they ignore all the email I sent...extremely disappointed for the service...

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5:57 am EDT
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Booking.com reviews

We are simply astonished by the absolute lack of booking.com help about reviews. The "kind" guests of the reservation n.[protected] have made of all the colors here, to the point that then we reported them to the Police and the Immigration Office and we then saw a review published in which they came to defamation by giving us racists . Obviously we have also reported them for this. In Thailand, the sentence reaches 2 years in prison. After having requested twice to cancel it, booking.com replied that it was an evaluation of the guests and that if we had insisted on asking to cancel it, they would have excluded us from the site. After a month and a half a Thai guest that we waited for 3 hours after the closing of the reception has thought well to thank us with a review from the score of 4.6 without comments and hiding behind anonymity. Among other things, the score has been entered twice since the booking was made on agoda preferring to pay at the hotel, and only published on booking.com. The reservation is n.[protected]. Contacted by phone Mrs. Thai told us that everywhere goes the same way. No comment.
But is it possible to publish something like that ? Only for the pleasure of doing damages to a resort. In short, guests can do what they want and even defame and the help of booking.com is non-existent. For us it's a huge damage because we work above all with the booking sites and the score is fundamental. First it was 9.6, now it has dropped to 9.1 and we expect the worst since we have a well-founded suspicion that in the second case the guest has been sent by some competitor.

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12:22 pm EDT

Booking.com reservation charge

I used booking. com for the first time. My plans changed and I cancelled 24 hrs prior to my trip. I was charged by the hotel. Never have I been charged as long as I cancel reservations at least 24 hrs in advance. I have asked for a refund. I have not heard a word as yet. The Hotels who charged me tell me they can not refund as its being completed to a 3rd party.
This practice is not right.

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2:31 pm EDT
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Booking.com ignoring my emails after I had agreed to a full refund, due to falsely advertising a hotel deal.

Subject: *** URGENT AND FINAL REQUEST *** Re: Fwd: The Llandudno hotel (1761.583.564)

I replied on 26th March to agree to the refund of £94.10 ( although it is actually £97.40)
This has now been going on since 23rd February 2018.
You have my details.
Please can you advise me, to why still to this day 6th April, you have not refunded the above funds to my account.
I am very upset and appalled how we have been treated, Do you treat all your customers in this manner?
I ask for the final time, that am I paid immediately and by the end of today.I will have no other option to contact the Financial Ombudsman if this distressing complaint is not rectified by today.

Yours Sincerely
Mrs Jane Lake

Please can someone reply immediately.

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12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com cancelled hours before arrival

I made a reservation back in January for a group of 12 through booking.com
The reservation was for a one night stay March 29 th so there was ample time. While on the airplane I was checking email and was mortified to find the property cancelled my bookings due to non prepayment. I emailed back stating I had a confirmed booking that says I pay when I arrive. They wrote back the following
Booking #[protected]
#[protected]

Makati Tower Condo said:

HelloMelanie Vallejos, We already cancel your booking by Booking.com website. You can't access and visit and enter our private property without our permit today Mar 30. Because nobody pay us your room charge in advance yet. You can ask your bank or credit card company directly. We are owner private property house. And security guard officer they don't know any your name. If you visit our private property today security guard decline at entrance of our bldg. Don't make any trouble at entrance door of our private property. If you make trouble with security guard, maybe they will call police if they need. You can find other hotels with Booking.com employee by yourself. Makati Tower Condo Management Team

I was panicking and stressed. I paid for the WiFi and thankfully found a place that would accommodate all of us. I am angry that the cancelled last minute, that they were rude . We were landing late and if the airplane did not have WiFi I would not know they cancelled and would have showed up to a condo calling the police on us . We are a group of doctors there to help on a medical mission. They should be fined and not allowed to be on booking.com or any online booking service. To make matters worse I received an email the day after saying we no- showed!
Melanie Vallejos

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About Booking.com

Screenshot Booking.com
Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers around the world. The platform allows users to search for and book hotels, apartments, villas, hostels, and other types of lodging in various destinations across the globe. With a user-friendly interface and a vast selection of properties, Booking.com has become a go-to resource for travelers looking to plan their next trip.

One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.

Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.

Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.

Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com customer service
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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Overview of Booking.com complaint handling

Booking.com reviews first appeared on Complaints Board on Jan 27, 2008. The latest review Customer service was posted on Dec 19, 2024. The latest complaint The staff interactions were pleasant was resolved on Feb 27, 2024. Booking.com has an average consumer rating of 1 stars from 8226 reviews. Booking.com has resolved 124 complaints.
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    Herengracht 597, Amsterdam, 1017CE, Netherlands
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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