Booking.com
Reviews and Complaints

Hello,
On the weekend I booked the apartment (booking Nr 1031561573; PIN-Code: 9601) for 400 Euro, and I was not provided with the apartment I booked (fotos do not match!). Apart from that there was an insect on the bed (see foto) and the wifi did not work (it was tried several times from different people with the password given).
For that I would claim for 60 % of the costs of the apartment.
Thank you for your comprehension.
Best regards,
Alvaro Jimenez
E-Mail: [protected]@hotmail.com
Tel.: +49 176-[protected]

TO WHOM IT MAY CONCERN

Can you please organise an immediate refund of €94.00 for the above booking.

I made a booking for the Studio and made immediate payment.
Confirmation was received 5th June, including the address and telephone number to ring regarding collection of the keys.
6th June I received another confirmation for the booking. This time the address given was "RDC Droite 36 rue, Minvielle 33000.
I emailed the property to obtain the correct address, which they provided as "38 Allee Haussmann".
I also advised that we would be arriving into Bordeaux on a flight at 11.20 am on 8th June.
The property contact said they would ring me upon our arrival to arrange collection of the keys.
AT THIS STAGE WE HAD BEEN PRIVIDED WITH TWO DIFFERENT ADDRESSES and also, different contact telephone numbers.

Upon arrival I received a text (from yet another DIFFERENT telephone number) from the Property Owner. I was expecting a PHONE CALL. I had no way of responding due to having a different SIM card. Thus I was relying on their promised PHONE CALL.
I managed to send a text to them using alternative credit, and heard nothing from them for some time. I also asked our friends in France to contact the property owners, give them our telephone number (which they already had) and ask them to CALL US. No phone phone call was received, only subsequent texts.

Having not heard from the Property Owners I contacted friends who made the 1.5 hour drive from Fougueyrolles to come and collect us from Bordeaux. (We had booked one night at the Studio for Friday and our friends had intended to collect us from Bordeaux on Saturday).

I am absolutely appalled by the lack of customer care or service experienced. I paid for the booking in good faith, and was a)given DIFFEREBT addresses, b) DIFFERENT telephone numbers and c) very poor contact, by text NOT call.

Please organise an immediate refund.

I DO NOT WISH TO RECEIVE a standard template response to my complaint.

I look forward to receiving a REFUND and PERSONAL response to this complaint.

Regards,
Debbie van der Kraan

Booked a hotel with agoda.com later to realise that they booked the wrong room for me. Unable to get hold of the Agoda call centre because no one ever picks up i managed to get hold of Booking.com seeing that they also had a reference number on the booking confirmation. Booking.com admitted that the error in booking the incorrect room type was between them and agoda.com and not the hotel itself. Was told that the room i initially booked was available but at a higher price. Booking.com advised that i must pay the higher price to the hotel and they will refund me the difference within 7 business days. 30 business days later booking.com shifts the blame to agoda.com, contacted agoda.com i am now told that the refund must come from the hotel because the hotel charged me extra. The blame always shifts to the next person, who is the blame going to be shifted to next? Booking.com reservation number [protected].

I am very disappointed for the refer a friend program and the whole customer service. I refer a friend to use booking.com and your app showed I will get my £20 and my friend will get 10% cash back. But after my friend check out, my £20 reward shown on app disappeared. I email to customer service and they said my friend order didn't exceed £40. I argue with them because it did show reward in the beginning and the terms in the program does said it has to be over £40. Eventually they said they can give me and my friend £10 compensation. And I have been waiting forore than 30 days. I called them again they said I won't get anything with further explanation for the letter. And they ignore all the email I sent...extremely disappointed for the service...

My Bekræftelsesnummer: [protected] Pinkode: 7086
I wonder why my app booking.com tells me that I have cancelled my stay at Quinta Sao Goncalo, Funchal, Madeiro. This is absolutely wrong. I only cancelled the reservation for 2017!
We are looking forward to visit the quinta from May 12th to May 19th.

Best regards
Steen Grosen
Genious member of Booking.com

I used to reserve a place to stay in beejing and paris through booking.com. Reserved 1 night sleep place in beejing and cancelled because china airline provide free of charge place to stay. When I reserved place to stay in paris first time I put number of night incorrectly, so I cancelled the reservation. Second time I found a bed in dorm room in hostel /arty paris porte de versailles by hiphophostels/, later I found a room, so I cancelled second choice.in confirmation mail from arty paris porte de versailles by hiphophostels was written in terms and conditions that the cancellation free of charge prior 48 hours of arriving. See the e-mail:

Your booking at arty paris porte de versailles by hiphophostels
Inbox x
Arty paris porte de versailles by hiphophostels via booking.com
Booking number: [protected] you have a new message from arty paris porte de ve...
8:27 pm (12 hours ago)
Jargalan dashnyam

8:37 am (36 minutes ago)

To arty
Dear all,

As I understood in confirmation mail states that:

The accommodation provider takes full responsibility for the content of this message, sent via booking.com

Thank you for your reservation - merci pour votre réservation

Please find below all the details of your reservation.

Veuillez trouver ci-dessous tous les détails de votre réservation.

Reservation number: 99612
First name: jargalan last name: dashnyam
Arrival: 1 jul 18 departure: 6 jul 18
(number of rooms) room type: (1) 4 mixed ens
Number of person(s): 1
Total cost (eur): 193.05
Reservation date: 5 jun 18
Complete your personal information and save time for your checkin

Useful information

Check-in from 3:00 pm / check-out until 11:00 am
* the reception is open 24/7.
* for afterhours check-in, please notify us of your arrival time, 24 hours in advance.
* before check-in time, we can happily store your bags in our luggage room until your rooms are ready.
* a valid id is required at the time of arrival. Without id, the access to the rooms won't be allowed.

Check-in à partir de 15h00 / check-out jusqu'à 11h00
* la réception est ouverte 24h/24, 7j/7.
* en cas d'arrivée tardive, veuillez nous informer de votre heure d'arrivée, 24 heures à l'avance.
* si vous arrivez avant 15h00, nous pouvons garder vos bagages dans notre bagagerie jusqu'à ce que vos chambres soient prêtes.
* une pièce d'identité valide est requise au moment de l'arrivée. En cas de non présentation, vous ne pourrez accéder aux chambres.

62, rue des morillons - 75015, paris - +[protected] - [protected]@artyparis. Fr

Special offer

Special offer
Only for our guest
Free shot* at the pub
On the road pub
20 rue d'orsel, 75018 paris
+[protected]
Few minutes walk from sacré-cœur
*offer only valid once upon presentation of this coupon and the key of your room
Art 99612

Get a 2nd free shot and complete your information

Terms & conditions

A valid id is required upon check-in.
Desired method of payment is required upon check-in.
Notification of any cancellation is required at least 48 hours prior to arrival, to avoid cancellation fees. If less than 48 hours, cancellation policy will apply for the first night.in case of no show the first night will be charged to your credit card.in case of a non-refundable deal, change reservation or cancellation is not possible.
All prices are applied only on hotel website bookings. Prices do not include the city tax.
Payments can be made by cash or credit/debit card. We accept visa and mastercard. No extra charges for paying with credit cards.
Children under 18 must be accompanied by an adult or present parental consent. There is no capacity for extra beds in the room.
Any booking for more than 8 people is considered to be a group booking. Please fill out the form on the group part of our website. The hostel has the right to cancel your booking at any time if you do not contact the hostel before making a group reservation.

Proud members of hiphophostels"

Later I found a room also through booking.com and cancelled above mentioned place but booking.com charged the money.

So please check it, please

The site said I could pay at the hotel but my credit card was charged. I specifically chose the hotel because I could pay when I arrived. I called Booking.com and they said it was a prepaid reservation. This is not true because this was not my first time making reservations through this company. Very disappointing. The person I talked with Booking.com was not helpful. He pretty much dismissed my concerns.

I booked through booking.com a place that looked like a hotel on the website. It showed good reviews and ratings. I told them I was arriving late and received an email through booking.com with a door code. I walk to the address from the train station after 10 pm andit leads me to an ALLEY. There is no signage AT ALL. It's dark and there's graffiti. I call the number and the guy says it's the right place, door#6. So I use the code on this door, it lets me in, and this is NO hotel. It's remodeled apartment rooms or something. The room I have has a small shower built into the corner of the room. There is no toilet. I ask the guy on the phone about the toilet, he says it's down the hall. He says I misread the listing. The listing says NOTHING about bathrooms. Sheets are dirty with hair in them. There are no towels. Someone is using a power drill right next door at midnight. I spent 3 hours on the phone with booking.com trying to get help. They all said they would help me move, not one person ever called back. Had to stay there. The 'hotel' says they will charge me the one night and cancel the rest of the reservation. Can't happened yet. This is not safe for a solo female traveler.

Hi there, my name is Maria and I am here writing a complain about my recent stat at Diamante K in Tulum. I reserved 5 nights there based on the very good reviews that I found on Booking.com. However, when I arrived to the residence I got really disappointed by the room which was not as expected after paying 1200 for 5 nights! In addition when I arrived, the area got hit by an hurricane and because of the very strong rain, the room was full of water and also important documentation got wet. I went to the front desk to make a complain and to see if there was the possibility to change room. The person there was even not able to speak good English! After many tries the answer was that it was not possible to change room as everything was booked. I asked if it was possible to have a refund and I also wrote an email but never got an anwer.
Can be possible for booking oversees these property and the bad professionality of the staff?

Moreover there is no possibility for me to get at least a partial refund for all the problems I had with this hotel?

Last request : I would love to have my bad review shown so at least other clients can be informed. How can I do? I already rate my stay and wrote a bad review but I don't see it on the website.

Many thanks,
Maria Ascierto

I trusted booking.com with my family's memorial day vacation to mexico. I was not asked to pay up front but my credit card was on file. When I called the landlord for the keys 2 days before my arrival I was told that booking never sent my payment so he had already rented the room. I was furious as this was a holiday weekend and everything was booked. At first booking was apologetic and helpful and offered my a way lesser quality hotel for the same price. I had no choice but to book it as there was nothing else available. I talked to a supervisor on 5/24/2018 and she offered me a $30 refund and a call from customer relations within 48 hrs. So I check in to the other hotel which was a dump. Nowhere near the apartment on the beach that I lost out on. The beds were hard, towels were like sand paper, there was no water pressure, and the maids never came to the room. I have emailed them as I never heard from customer relations in the allotted time they promised. Still no call over 1 week later! They do not care about their long-time loyal customers and have no resolved my complaint. They ignored my email so I will again have to take time out of my work day to reach out to them. I will never use this company again as their word means nothing and they have horrible customer service. What kind of customer relations team does not keep a promised timeframe?

I booked a room thru booking.com on may 21st for may 24th, the morning of the 24th I went to check in, and was told check in wasn't until 3:00! however they took all my information, drivers license with address ect. I went back around 6:00 and was told there was a flag, because I was a local, and they (candlewood suites in vicksburg, ms.) don't rent to locals! what! how was I able to even book a room! customers rely on you to book rooms for them, and shouldn't run into this type of problem at the time of check in! I had guest in town for my daughters graduation on this date! and had to try and get another room last minute! thank goodness comfort inn suites was able to accommodate me!

I made an online booking for accommodation via booking.com website and they took full amount amount 6 days prior the check in date. When I arrived on the checkin date the booking did not exist and they could not accommodate me. I had to outlay another booking cost, spent several hours on the phone to booking.com who assured me the money was being returned (after booking.com agent (novice) sent an email saying it was cancelled by me at no charge when I was on the phone to him prior to putting me through to his supervisor who then promised the money was being returned?) Booking.com keep sending generic emails about wanting more information after I have sent: Transaction with Bank logo, name, account details, amount etc. and still some 2 weeks later refuse to return my money to the point where I have made a complaint with ACCC.

I booked a hotel for My wedding anniversary June 8-11 at Atlantis Inn in Tybee Island Ga I booked this back in January. I called today to pay them and they told me my reservation was flagged because your company gave out the wrong rates and if I wanted to keep my reservation I would owe $20 extra per night being that I had budgeted out the $216 you quoted me I had to cancel one of the nights of my vacation. I am very unhappy with your service and very upset that now my anniversary weekend will be cut short. I will be taking my complaint as high up as I can get it. It's no right that I'm quoted one price and the hotel then tells me y'all have the rates wrong. I need to know what can be done to right this.

Juanita Quattlebaum
Booking # [protected]
Pin #8523

[protected]

[protected]@gmail.com

For some time booking.com is not partner to air Miles of Avianca - LifeMiles. For every $ spent on booking.com bookings you get up to 4 LifeMiles - for me the only reason to book through this tool.
There's an information on the site telling, that it could take up to 10 weeks to get your Miles credited, and now, after all this hassle I ask myself: "Are the interns or amateurs working at this company? Why would it take up to 10 weeks?
But let me tell you: I did 3 bookings all together and with all bookings there were no LifeMiles credited after 10 weeks. So I contacted customer service and claimed my Miles. I received an apology and the message, that they contacted the department and will get back to me. No further answer after one more week. To make a long story short: I had to write nearly 10 emails to get my Miles credited for the first 2 bookings after 14 1/2 weeks! - that's 3 1/2 months! The embarrassing thing is, that you get the same standard mails over and over again - "i sincerely apologize - I wanted to call you but did not want to disturb at that time ...blablabla" and nothing is happening.
Now for the 3rd booking 16 weeks and approximately 12 emails have passed; I had insisted to get connected to a supervisor with no reaction twice and a reaction "please call us in order to speak to a supervisor...", and if you call you have to dial a number in the US or UK (very expensive from Central America) and they keep you on hold for 20 minutes - that was the moment when i hang up!
...and finally, after 16 weeks, I got a mail saying, that they did not credit the Miles because I did not enter my LifeMiles number and the Miles cannot be requested anymore. Can you believe so much ignorance and such a customer scam - they make your write mails and mails and mails, always just putting a standard answer and after 4 months they betray you with such a lousy explanation - lying to you and cheat you for your reward that you were supposed to get.
You can for sure believe me: I will never ever again have any booking with a company.that makes me feel ripped off in such a primitive way!

We booked our first holiday abroad for 12 years via booking.com in May 2018. The hotel was mis-sold on the site as to its location on the beach, which it was not. It was dirty, the doors onto the balcony were unsafe, the television did not have one English Channel, and the majority of residents were British. The telephone did not have a ring tone, there was no laundrette facility, when they stated in reception that there was, we were pointed to a laundrette! The bathroom was dangerous with an open box that had pipes and wires exposed. The window was locked with a plank of wood in the bathroom and the whole room smelt of damp. The sea view we asked for was of the extraction system from the hotel kitchens. We are extremely upset with our stay here after not being away for so long and for the safety of our little boy who is just 3. Please see the attached photos. Also, while we were there we spoke to a lot of unhappy residents.
Kind regards
Sarah Kirby. Please contact [protected]@live.co.uk, or [protected], or 10 Sands Lane, HOSM, York, YO43 4EX.

Ref [protected]. I have contacted booking.com numerous times about not receiving my refund for my cancelled hotel. Been ignored a few times and told to contact the hotel direct, which I have done with no reply or refund. This apartment was cancelled 29th April. I have the email telling me I will get my refund in 10-15 working days which I have not received. I have already booked and paid for a new apartment through yourselves. My credit card statement is now due to be paid and with both transactions showing and need this amount of £666 ASAP so I don't get charged any extra interest on this payment.

I have only just started booking with bookig.com. I travel with my two daughters aged 11 and 15. So the site asks for all of our details and then shows me available rooms in the location found with three people showing (three icons representing people). I then reserve the room and look forward to the trip.

Well, I am in the first trip now. It turns out that after reserving booking.com only reserved the room for two people. So we arrived and the hotel made one of us sleep on the floor because apparently the room was for 2 people.

We have another trip booked for India. I just checked the confirmation and booking.com has done the exact same thing it shows a confirmation only for two people. This time I took a picture of the page on the website that shows the room is for three people and the price quoted. I am in the process of complaining but it is really distressing.

Please do not use booking.com ever they have completely lust touch with customers. Very very distressing, is going to be a great night on the floor having paid £200 for the night.

I showed Hidden Oasis to my ex husband and upon seeing this villa he approved me taking our children overseas. That day I told my friend who is also a single mother that I could go and she quickly booked tickets for her and her children (4 tickets) and the following day I booked tickets for me and my children (3 tickets). We were so happy.

I contacted the villa owner immediately and as you can see he responded with a request for my mobile number so he could contact me on Whatsapp. I sent him my number immediately.

He did not contact me and I became concerned so I contacted Bookin.com and after many failed attemtps to contact him an investigation was started on 7th May by Panagiotis.

I tried calling many times and asked for Panagiotis to call me but he must have been too busy and only emailed me on 13th May asking me to allow 2 weeks for the investigation to finalise. So I waited and I was very concerned because at this stage I was hoping to fix this without telling my ex husband.

On the 23 May, 2 days past the investigation period, I called booking.com again because I had not been called or emailed still. Anna was lovely but said like all her other colleagues that she could not contact Panagiotis because he was not there. She said she would send him a message for him to call me but I have never been called from him. I think he doesn't like me for some reason.

She tells me the investigation has not been closed and there is not plan from Panagiotis. By this stage my ex knows we did not secure the villa and is very upset because he does not like Bali and only agreed because the villa looked very nice and safe. I told him the area of Seminyak is very safe.

Please understand we would love the villa that we booked and if booking.com did not send me a confirmation email we would not have spent $10, 000 between everyone on return flights.

So I beg of you as I have been begging the last 3 weeks. Please confirm my booking again or relocate me because this is beyond stressful for me, my friend and especially for my ex husband.

If Panagiotis would be kind enough to call me that would be very nice too.

Kid regards

Josie Gangemi
josie.[protected]@taxassure.com.au
61 [protected]

Date of incident - 16th may

I canceled my bookings a couple days after it was made. Reservation numbers are 1255678709 pin 5245 and 1617546909. I got my cancellation confirmation of bookings via email on the 1st of march. By the way it said that it was cancelled for free. But despite this fact baby face rome hotel charged me whole amount 218 euros (date of incident - 16th may). I am extremely disappointed, I have been charged in error. Roughly a week ago I called to hotel and booking.com and asked them to fix this problem. But I still have no explanations of the incorrect charge, I still have no reverse my charge.
I am not happy at all with this service!

My full personal details, including name, address, phone no. and the dates for a reservation I have made for a hotel in the UK have been leaked by booking.com resulting in fraudulent attempts by criminals to try and obtain money from me. Booking.com have allegedly been aware of a data breach with my details for over a week, but decided not to inform any of the guests that might be affected because they didn't want to alarm anyone. The fact that there has been a very sophisticated attempt to defraud me of over £3, 500 for my reservation is absolutely not acceptable. Booking.com refuse to comment further on the case and will not discuss the matter. We have still not received any written notification from booking.com about the matter and they have not replied to any correspondence. The hotel are also having major problems trying to get information from them. Surely there must be a better, more secure hotel booking platform than booking.com.