GoToGate
reviews and complaints

As someone deeply invested in the travel industry, it pains me to see the varied experiences customers have had with Gotogate, Inc. While some have praised the efficiency and ease of booking, others have faced significant challenges. It's crucial to approach booking with caution, considering the reported issues with cancellations, refunds, and customer service. Your travel plans deserve the utmost care and attention, so proceed with vigilance when considering Gotogate for your next journey.

It's very cheap price,and genuine, when I booked ticket after I read the reviews, manymore negative comments and 1/5 reviews only I was afraid but God grace last week I went back Riyadh to trivandrum. Overall I'm satisfied

An easy way to travel anywhere with Garuda Indonesia is through online ticket booking via Airtrvl in 30 minutes there is a message to my email, I recommend it to my friends, this is an online ticket booking that I highly recommend, Airtrvl is great

The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. They also use the airline as an excuse for refunds. I encourage you to pay a little more and book with a different agency and save yourself a headache.

I received my flight reservation soon after I booked the flight. I could see my reservation on the website of the airline, so it is absolutely safe to use gotogate. I needed an e-ticket, I contacted gotogate via facebook and they sent me the e-ticket 2 days later. I am very satisfied.

NEVER AGAIN.
Not to reach site not working in during start after covid-19 stay hour online by phone from Europe. Booked flight two companies return flight within one hour canceled by company and then started the problems having only a departure ticked. Cancellation to Airline, airline send to Gotogate and they don't answer phone.

We ordered a pair of tickets to Cyprus and back to Israel.
We were under huge pressure because we only looked at the reviews after booking.
We really expected problems from the moment the order was closed...
To my surprise and of course also to my joy, everything went smoothly and the price was excellent.
Even when using the customer service chat, there was a quick response

This company is not bad. I just returned from Miami using this company. Initially, I was unsure due to the reviews, but my friends and I had no problems with the flight. I would recommend it. Additionally, I suggest downloading the planes app for any updates that may arise.

his is Adam Everitt. I have been a long-time faithful customer with Booking.com. I had to cancel my Flight from Honolulu to Manila on 03 September 2023 Customer reference number, 40-[protected]. I worked with Philippine airlines to get the refund and eventually they agreed because of the nature of cancellation. The money has been received by booking .com. I was told that there was a 90 day waiting period before I could get my refund and that date was December 24, 2023. on January 4, 2024 I received an email stating that it was sent back to my credit card. I have called multiple times over the last 5 months to get this fixed. I called again and again from Jan 4th till today January 22. The customer service center explained to me that it was a technical problem within booking.com and that it was sent to the back office for processing. As of today January 22 I was told that payment was sent back to my credit card on January 15 but to no avail I have not received the credit. I really dont understand as to the holding of my money as I am paying interest on that money and booking.com has offered no compensation for the cost to me. Please forward my emaill to Corporate Office in Amsterdam to notify them of this customers displeasure. I hope that this email will be taken very serious and the funds be sent back and compensation issued due to the fault and failure of booking.com.

Adam Everitt

Desired outcome: I would like Booking.com to provide the refund that I have been requesting for 5 continuous months. In addition compensation should be provided as I have been paying interest on my credit card since.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

I purchased my ticket from Auckland to Dubai through the Gotogate booking website, the airline had changed the flight schedule, making me eligible for a refund, and Gotogate assured me that in two weeks I will get my refund, till today 5 weeks gone by, I haven’t received my refund, several call I made, still they lying to me airline didn’t send a refund, I had the worst experience with this company. I highly suggest that you avoid booking with them, even if they offer much cheaper tickets. They caused me a lot of trouble when I tried to get a refund for my tickets.

They don't even deserve one star. I would need a - 1 mil starts button to describe their customer support.

Long story short: the airline canceled the return flight and proposed an alternative that I wasn't happy with anymore. I needed to change the departure as well. First of all, they weren't reachable by phone. They have a press 1, 2, 3 etc menu and whatever option you choose nothing happens. If you press nothing - nothing happens. So contacting them via phone was impossible despite several trials. After chatting with them for 2h in one day, they said they will email me and then call me. Nothing. After chatting with them for 3h 3 days later (only because they are absolutely idiots and they kept sending me from one dept to another for a flight change request) they said they will call me. Nothing happened. I honestly think they are doing everything on purpose to make me cancel the flight. Which in the end I had to do since there was absolutely no way to change it. Have literally never experienced this before.

SCAM ALERT! This can't be legal!

We booked the flight over booking.com. The only thing we needed to change was the Name on my Ticket. Everything was on time submitted to GO to GATE - Booking.com (5 weeks before travel)! Lufthansa was waiting for GO to GATE to take action! After calling them countless times the only respond we got is - no worries we will escalate your issue to the next level.

IN A VERY BAD ENGLISH

After almost 5 weeks nothing has been done! We paid the first fee 25$ for the change which I personally thought ok, now something will happen!

But NO AGIAN nobody took action - they wanted another 612$ because the time expired to make the changes! The Office we had contact too, is somewhere in India this People seem to read from a script and have no idea what they are doing.

When we asked for a supervisor or manger there was never one around!

They are only collecting money from desperate People! Expect Legal Action!

There are over 500 pages! of complaints on Trustpilot.com!

Date of experience: August 23, 2023

My experience with Gotogate, a partner of Booking.com in Australia, has been nothing short of a frustrating journey. It all began when my booked flight, managed by Gotogate, was unexpectedly cancelled by the airline. I opted for a refund as per their provided options, but little did I know the ordeal that awaited me.

From the start, communication with Gotogate was inconsistent and often vague. Despite my inquiries, I received generic responses that lacked specific details about the refund process. As the days turned into weeks, and the weeks into months, my frustration grew as I remained in the dark about the status of my refund.

The lack of transparency and clear updates only added to my disappointment. I had expected Gotogate to be a reliable intermediary, but their handling of the refund process fell far short of my expectations. It left me feeling helpless and uncertain about when or if I would receive my hard-earned money back.

As the delay continued, it caused significant financial strain. I had budgeted for the trip, and the prolonged wait for the refund left me scrambling to cover unexpected expenses. This added stress only exacerbated my feelings of frustration and disappointment.

Attempts to escalate the matter and seek assistance from higher authorities yielded little results. It felt like my concerns were falling on deaf ears, and Gotogate's customer service appeared ill-equipped to handle the situation appropriately.

In the end, the experience has left me feeling let down and upset. I had trusted Gotogate to handle my travel plans professionally, but their inability to follow proper procedures with the airline has shattered that trust completely.

Overall, the entire process with Gotogate and SriLankan Airlines has been disheartening and emotionally draining. I hope sharing my experience serves as a warning to others to be cautious when using Gotogate's services and to consider alternative options for their travel needs.

I had a really bad experience with GotoGate.com today. It was so disappointing and pathetic that I don't think I'll ever do online bookings or online shopping again. I was looking for a travel booking portal to book a trip for two people from London to Melbourne and back. I found a good itinerary and deal on a travel portal, but when I clicked "View the Deal," it redirected me to GotoGate.com for payment.

I entered all the required details on the GotoGate.com website and finally got to the payment page. I entered my credit card details, but the payment wasn't successful. I tried six times, and it only worked on the last attempt. I checked all the details every time to make sure they were correct before hitting the payment button.

But then, to my surprise and disappointment, I saw that the travel itinerary had changed. Instead of arriving in London at 7:30 AM on April 28th, we would now arrive at 12:50 PM. And the payment was much higher than the deal I had chosen. The portal didn't give me any warning that the itinerary or payment would change before accepting my payment. It was a really bad experience.

The price GotoGate.com charged me was much higher than what I could have gotten from other travel agencies. I regret not choosing a better option and falling for the trap of GotoGate.com. I tried to contact customer service, but the agent was not polite or courteous. They didn't address me by my name or show any empathy for my situation.

I don't think I'll ever do travel bookings online again. It's better to pay a little extra and get proper customer service from a travel agency. I hope GotoGate.com can resolve my issue and give me the itinerary I chose at the price it was offered before I made the payment.

Bought a ticket from GOTOGATE for a flight from Prague to Saint Petersburg on 07/17/2020 with Aeroflot Airlines. Got a strange letter a few days later saying there were problems and offering to cancel the reservation. Checked the reservation code and found out that my reservation was not in Aeroflot's system. I bought an additional piece of baggage for the same flight directly from Aeroflot, and when I entered the reservation code, everything turned out to be in order. My baggage was booked and the flight was not canceled at that time. All the information received from GOTOGATE turned out to be false. They wrote to me that they had sent a request to Aeroflot to cancel my booking and refund the money, but Aeroflot did not answer them. Then I wrote a letter to Aeroflot and asked to find out the fate of my booking through GOTOGATE and cancel the reservation of an additional piece of baggage. Aeroflot reacted immediately - in the correct form, they informed that the cancellation was accepted and the refund will be made within 10-45 days. Regarding the booking of the main ticket, they, of course, reasonably directed me to the company from which I bought this ticket. They also sent me a couple of letters, clarifying some points and even called an international phone, when in the end, a few days before departure, the plane was canceled due to the coronavirus. That is, I want to say that Aeroflot demonstrated a high level in this situation and, of course, I cannot believe that they did not answer GOTOGATE - after all, in fact, this is not even a simple buyer like me, but their business partner.

The CONCLUSION is simple - GOTOGATE embezzled my money, taking advantage of the situation with the coronavirus, they did not even buy my ticket from the carrier company (the system did not detect my reservation), then they just wrote me a couple of unsubscriptions and stopped all communication, finally saying that they did everything they could... Actually, it seemed to me that this is not a special case, but some kind of algorithm - I think such incidents are massive. Although, of course, I cannot say with complete certainty. I wrote many letters to the GOTOGATE company, but it seems that I was blacklisted - no contacts.

I promised to sue them and I will do it, so anyone interested, follow my publications, I will provide details. Moreover, in addition to the cost of a ticket in court, you can receive compensation - in my case, it is about 400 euros.

I gotta say, my experience with GoToGate was just plain awful. I mean, seriously, terrible. The way they treated me was just not right. They didn't care about me or my money or my time. It was like they just wanted to take my money and run.

So, here's what happened. I was trying to book a flight from SOF to TBS with a stop at FRA. I found a great deal on Skyscanner for $737. But when I clicked on "Select," I was taken to GoToGate's website. They offered me the same flight for different prices, so I thought, "Hey, this is a good deal!" I filled in all the passenger names and paid for the tickets.

But when I got the confirmation email, I realized something was wrong. The flight duration was twice as long as the one I had booked. I tried calling customer service, but I had to wait over half an hour just to talk to someone. And when I finally did, the representative was not helpful at all. She wouldn't even register my phone number so she could call me back if we got disconnected.

I explained the mistake to her and asked her to rebook the correct flight. But she claimed that the flight I wanted didn't exist in their system. I asked her to cancel the tickets so I could rebook them myself, but she refused. And then the call got disconnected.

I called back and waited another half an hour. This time, the representative was just as unhelpful. He said I had to pay $114 to cancel and rebook the tickets. And he claimed that the flight I wanted didn't exist in their system either. He wouldn't even transfer me to a manager.

I was so frustrated at this point. I just wanted to cancel the tickets and get my money back. But they wouldn't let me. It was like they were trying to steal my money.

So, let me tell you, do not use GoToGate. Their service is terrible and their representatives are not helpful at all. They don't care about their customers. They just want to take your money and run.

I recently booked multiple flights with gotogate, but due to the covid19 virus, some of my flights were cancelled. I tried to cancel one of my flights, but it took me almost two hours to do so. I received an email stating that I could only cancel over the phone, but when I tried to call, the number was disconnected. This has been going on for two days now, and I have no idea what to do.

I have been trying to resolve these issues for a month now, and my flights are only two weeks away. The customer service at gotogate is the worst I have ever experienced. One of the agents even transferred my call without my permission, and the transfer ended up going to a silent line. I had to hang up and call back, which took another two hours.

I should have read reviews about online travel agents like gotogate before booking with them. There is no regulation or governing body to regulate against them, and there is no arbitration to appeal against such shonky practices by businesses like gotogate.

I will never book with gotogate again, and I advise others to do the same. It is not worth the terrible customer service and frustration. Book directly with the airline carriers for a slightly higher cost, and save yourself the pain.

To the person replying to feedback, stop your BS and that matters would be escalated etc etc. I see through that BS. If I was able to solve my issues, I wouldn't be here sharing my horrible experience with gotogate. And guys, don't believe the words they say. I don't think any 'escalation' even exists. It is merely a word for them.

Fellow airline passengers, please stay away from gotogate. NEVER USE GOTOGATE.

This GoToGate service is a complete joke, and I'm being generous here. Let me tell you about my experience with them. First of all, I had pre-selected seats for my flight, but they got cancelled due to a "technical error". They did give me my money back, but it was still disappointing.

Then, I tried to add another luggage to my booking, but the website wouldn't let me. It just kept sending me back to the main page. I sent a message through their web messaging system, but I got no response for several days. I sent another message reminding them of my issue, but still no answer.

I called their assistance number more than 10 times before finally getting through to an operator. He said that a different department was in charge of my issue, so he put me through to them. I waited on hold for over an hour, but still no answer. I called back and the same operator answered, saying that their line was available now. I waited another 20 minutes, but still no answer. I tried calling more than 7 times, but nobody picked up the phone.

The day of my flight came, and I still couldn't get in touch with GoToGate. I had no choice but to go to the airport. The airline said they had to charge me for the extra suitcase according to the policies of my GoToGate ticket, so I had to pay 82,800 Japanese yen (around 721 usd!) for excess weight. This was almost the same price as my plane ticket!

To make matters worse, I couldn't cancel my ticket with GoToGate, and they didn't allow me to add an extra suitcase. They didn't answer any of my messages through their own webpage, and they kept me waiting on hold for over an hour on an international call.

I finally got an answer from them on March 21st, and it was completely unhelpful. They said that baggage is not refundable.

Overall, I would not recommend GoToGate to anyone. Their service is terrible, and they don't seem to care about their customers at all. Save yourself the trouble and book with a different company.

Don't even think about using GOTOGATE! They are a terrible company that will ruin your travel plans. Many people have complained about them charging a lot of money for flight changes, but we didn't even make any changes and they still messed everything up. We were going to my brother's wedding in Japan and a few days before our flight, we received an email from them saying that there was a change in our itinerary. They suggested a different itinerary or offered to refund our money, but we didn't want our money back because it would be too expensive to book new flights at that point. Plus, why should we have to pay fees when it wasn't our fault?

I tried calling them, but it took a long time to get a contact number. When I finally got through, the person on the other end was extremely rude. He said he couldn't do anything and suggested that I deal with the airline myself. So basically, it was like I had never called them at all. I called the airline and they said they hadn't changed or cancelled any flights.

When I called GOTOGATE back, they said it was Alaska Air who had changed or cancelled our flight. They had booked us from Tokyo to San Francisco and then Alaska Air to San Diego. They claimed that Alaska Air had cancelled our 5:00 pm flight and the only available flight was the following day at 6:00 am. I asked if they could book us on Japan Air from Tokyo to San Diego, but they said they would try and email me. I didn't hear from them for days and we ended up flying to Japan without knowing about our return flight.

When they finally responded, they said our only option was to spend the night in San Francisco and pay for our own hotel. They said take it or leave it. We took the flight and when we landed in San Francisco, we ran to the Alaska Air counter to try and switch our flights. They said it was no problem, but when they tried to make the changes, they couldn't because only GOTOGATE could make the changes. We were exhausted and upset at this point, so we went to the Southwest counter and bought the cheapest tickets home that evening.

The bottom line is that we didn't make any changes and GOTOGATE just messed everything up. Their customer service was terrible and they were a hindrance throughout the entire process. Both Japan Air and Alaska Air wanted to help us, but they couldn't because GOTOGATE had made the arrangements and were the only ones who could make changes. It took them days to respond and when they finally did, they were no help at all. They not only cost us money, but also caused a lot of anxiety and stress. I would never use this company again and I highly recommend that you don't either.

I gotta say, I had a really bad experience with GoToGate. I mean, seriously, don't even think about booking with these guys. I found them through one of those online search engines, like Skyscanner or Cheap Flights, and boy do I regret it. I thought I was being smart by paying extra for "flexible tickets," since I knew there was a chance I might need to change my flights. But when I tried to make changes, it was a total nightmare. Every time I called, I got transferred to some call center in India and had to talk to like 10 different people just to get my request denied. And I mean, come on, I had flexible tickets! They kept making up excuses, like saying I couldn't change my flight because it was with a different airline, even though it was clearly all with one airline except for one leg of the journey. I had to fight tooth and nail just to get them to consider changing my flight, and when they finally did, they wanted to charge me $7200 NZD per person! That's almost triple what I paid for my original ticket! I mean, seriously, who has that kind of money lying around? I ended up just keeping my original flights, even though it was a huge inconvenience.

But then, to make matters worse, there was a major storm and flooding on the day of my flight, and the airline cancelled it. They offered full refunds or free rescheduling, which was great, but when I called GoToGate to try to rebook, they wanted to charge me fees! And they acted like they had no idea there was a storm or that the flight was cancelled, even though it was all over the airline's website and the internet. I spent over 2 hours on the phone with them, and they kept changing their story, saying there were no available flights for the next month, even though I could see them online myself. It was a total nightmare.

I really wish there was some way to report these guys or take legal action against them. They're basically stealing our money. Don't believe their lies about flexible tickets - they'll never actually let you reschedule your flight. And even when the airline cancels your flight and offers refunds or free changes, GoToGate will still try to charge you fees or just steal your money. It was a really stressful experience, and I almost lost over $7000 in airline tickets. Luckily, I was able to plead my case with the airline and get my flight rescheduled for the next day. But seriously, everyone, stay away from these scammers. I learned my lesson and will always book directly with the airline from now on.

WORST EXPERIENCE EVER WITH GOTOGATE ? THEY OWE ME 3.523,56?

ORDER NUMER GOTOGATE: LI21W0
BOOKING NUMBER GOTOGATE: TXDPXM

E TICKET NUMBER: ***/61
LUFTHANSA AIRLINES REF: LPKTKE(LH)
SINGAPORE AIRLINES REF: LPKTKE(SQ)

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A year ago, I was booking my XMAS trip 2022 to Singapore/Sydney Australia.
It was a goal... a dream? to look forward to!
GOTOGATE made it a nightmare?
And I am still enduring it!

-----

22/02/22 - 14h52 - Purchase of my XMAS trip 2022 to Singapore (3 days) & Sydney (18 days)
05/07/22 - 18h00 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 - 18h31 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 ? 19h02 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 06h46 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h17 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h48 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
18/08/22 ? 17h22 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
10/10/22 - 12h10 - I emailed a question about my flight that never got answered by GOTOGATE
14/11/22 ? 15h02 - I received an email from tripcase.com mentioning "Important information about your trip the airline has CHANGED THE TIME OF YOUR FLIGHT times ?. My 1st flight from Brussels to Munich, planned on Friday 16th 2022, was MISSING! I did not notice it back then! It was not mentioned CANCELED!
16/12/22 ? 16h00 ? D-day. I'm at the airport. There is a national airline strike in Belgium but my flight from BRU to MUC is till on, but? GOTOGATE did not booked me for it? The nightmare began. I worked in Travel Retail and knew that if I missed my first flight, I would miss al my 1.355,31? trip to Sydney, via Singapore. I cried? Queued at the customer care area, they kindly offered to book me on the flight from BRU to MUC but it was fully booked already? I cried again? And I tried to call GOTOGATE? Lufthansa? Singapore airlines? No one spoke French, luckily, I'm an English speaker but imagine if I was not! Solution less and coatless, I took at taxi back home? miserable?
17/12/22 - 06h00 - Woke up super early to reach easily Indian call centre working for GOTOGATE? Tried my best not to yell at the 10 people I spoke with during 2 endless hours... After I mourned my trip to Singapore? I couldn't give away Sydney so I booked a flight last minute with United airlines for 2.101,95?
22/02/23 ? 08h00 ? I purchased my XMAS trip 2022 a year ago and it did not fully happen due to GOTOGATE. I haven't been reimbursed, nor heard from GOTOGATE?

I'm a single woman, living alone.
I have hardly been so desperate in my life.
How many interests did GOTOGATE earned with my money since February 22nd 2022?

I lost:
- 3.523,56?
O 1.355,31? - 22/02/22 - Trip booked GOTOGATE (That never happened?)
O 66,30? - 22/12/16 - Taxi from airport to home (Day I was supposed to fly?)
O 2.101,95? - 22/12/17 ? New trip to Sydney, only, with United Airlines?
- My trip to Singapore & visiting my friends and kids
- 7 days of vacation = a week being depressed and trying to connect to GOTOGATE!

NEVER EVER BUY A FLIGHT FROM:
- GOTOGATE
- ETRAVELI
- TRIPCASE

GOTOGATE, pay me back ASAP!
Thief!
You should be ashamed!

Mrs Le Moulec

I have been dealing with this matter since December 3, 2020. It is now February 20, 2021 and I have not heard of a status update from Go to Gate. I will be filing a better business bureau complaint and will look at filing charges against this company for fraudulent activity. I had booked a flight to Tunisia back in late November 2020 to be married in December. I checked in for my flight at Winnipeg International Airport and was REFUSED boarding because I did not have my COVID test result which falls out of my hands and required me to REBOOK my flight. I called Go to Gate customer Service and was on hold for over an hour and still did not get through to anyone. I'm at the airport, frustrated, and cannot reach an agent. Finally, I returned to home to try again in the evening hour, as this seems to be a less busy more convenient time since your customer service reps are in a different time zone (INDIA) and to my dismay, I had several rude representatives who showed ZERO compassion, empathy or support in finding a solution. I had one representative tell me and my fiancé that a new ticket would cost over $5000 dollars (ridiculous)! I finally spoke with a decent gentleman who said that he would send an email to customer care department who deals with refunds. I was happy with this and thanked him for being so helpful. Because I was getting married in three days, and go to gate wouldn't resolve my problem or rebook my ticket, I had to book another ticket with a different agency... this cost me another $1500 dollars! Three weeks had passed and I still hadn't heard from anyone. Upon my return back to Canada, I continue to make several attempts in calling to have my refund processed. I had made three calls to Lufthansa (air carrier) deferred me back to Gotogate citing that they are the owners of the ticket and that gotogate would be the ones to authorize a refund while gotogate cites that Lufthansa has to remove the no show status on the ticket (which is not accurate because I did show up to the airport and was REFUSED boarding due to COVID-19 policy. Also Lufthansa does not own this ticket so it is up to Gotogate to settle the refund and regarding my apparent "no show"I had taken my COVID test in the time frame I was told I needed to produce a negative result in order to fly. What happens in regards to how soon The result is available to me is beyond my control and therefore I should not be responsible for losing out on my money because of this. I was at the airport checked in and as soon as I knew I couldn't board my flight, I immediate called this agency NOT GETTING THROUGH due to long wait times. Again, this is not my fault!

I purchased 2 tickets to Bali with Thai Airways through Gotogate in october 2019 for £1,153.66. Shortly after Thai airways went into liquidation. Gotogate refused to refund saying they need to be refunded by the Airline first.

Fast forward to 2024, i speak with Thai airways who confirm via email they refunded Gotogate my full ticket cost in October 2023 !

I have tried to contact Gotogate, the customer services people no longer recognise my booking reference. The customer services people emailed me to say in line with Airline policy i cannot be issued with a refund ! Gotogate have held onto my Money since October 2023 and dispite proof from Thai air, they wont refund it.

email proof from Thai air is available on request

I booked a ticket, canceled it within the hour, and received an email confirming that the refund would be completed in 2 to 5 working days. However, it's been over a month, and I haven't received anything. I've been calling customer care every week for an update, but each time, I get the same response: "escalated to the transaction team." They are not providing any transaction number or any updates at all. I have been very patient and polite. Now they are disconnecting my calls while keeping me on hold.

My flight for 1/12/2024 was canceled by the airlines on 1/11/2024. A refund was requested by GoToGate on 1/11/2024. I still had not heard anything by 1/19/2024 so i reached out to Southern Airways to ask about a refund. They said I qualify for a refund but they need to hear from GoToGate so they can provide a waiver code. GoToGate is saying they reached out to the airlines but still as of today (1/26/2024) the airlines states that they have not received anything from GoToGate requesting a refund. I have received emails from Southern Airways confirming that they agree that I should be issued the refund but they need to hear from GoToGate directly. GoToGate is still saying today (1/26/2024) that they have reached out to Southern Airways but have not heard back from them. I have emailed GoToGate the correspondence between myself and Southern Airways and have heard nothing. I just want my refund that Southern is saying in entitled to.

Booked flights through Gotogate to fly with Nokair. The Airline cancelled both my going and return flights. I have sent about 20 emails but they are coming up with all kinds of excuses. It is quite obvious to me that they are trying to get away with it.

Here are some details:

I do not know what numbers you require so I am giving all I have.

1) booking number: [protected]

2) My flight MDC2T5

3) Nok Air Airline ref no: [protected]

4) Nok Air Airline ref no: [protected]

5) Booking Reference : VVPDMR / [protected]

6) Email to me: Please be advised that flight number DD526 Don Mueang (DMK) to Phuket (HKT) on 27 September 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

7) E mail to me: Please be advised that flight number DD527 Phuket (HKT) - Don Mueang (DMK) on 16 October 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

GoToGate canceled my order and I got refunded me some days later. However, when I had paid them, there was a consequent bank charge which they refuse to take in charge.

Even the refund received was less than what I paid due to the exchange rate.

But at least they could have refunded the bank charge during the payment because the cancellation occurred from their end.

They did not even give me a new ticket and told me to check with the airline directly.

I got the worse experience.

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Company (Trip.ae) which is part of gotogate global

The issue that I have experienced was: I Tried to change my flight after the flight. That was clearly stated in fare rules for a penalty. Trip.ae agent told me that it is not allowed and it is written at them but not shown to client and refused the change completely.

It occurred on: 29/12/2023

This meant that This affects me to lose 1,288$ as i can not use my trip.

refund or voucher with same value.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ramy Abdelbaky

[protected]

Booking Reference YRCZH order number MQ1RAN

Egypt, Cairo, New Cairo, Rehab , Group 69 Building 9, Flat 21,

New Cairo Egypt

11841

I bought a ticket to the UK via gotogate.

Ref MJFSHE

I was notified on 11 October 2023 that airline had cancelled my ticket, did I want a refund? - obviously yes! Since then, nothing!

No proof of cancelation, no news on refund.

Each time I reach out (about 12 times) I get told to wait.

When I contact air france, they indicate they cant talk to me, but they cant see any evidence of communication with gotogate?

This must be a giant scam!

I booked 5 domestic flights tickets from gotogate on 07.11.2023 at 10.00 PM. Chandigarh (India) to Ahmedabad (India) and return, Amount of Rs 57035/-was deducted from my UCO bank account but tickets were not confirmed. As per Bank message transaction was through DLOCAL North West de. Gotogate by mail inform me that they did not receive the amount.

Kindly refund my amount of Rs 57035/-

Umesh Kanwar

[protected]

[protected]

Booked multiple flights under one ticket with booking.com, one of which was cancelled by the airline - with confirmation being recieved from both gotogate and the airline of this.

After many attempts over the last two months to contact gotogate to get a refund, I am constantly being sent in circles by call centre workers who claim that either the flight was not cancelled, or that I need to pay a fee.

I have sent as much evidence as I can, however gotogate makes it as hard as possible to maintain communication with a service agent, and force you to start from the begining every time you contact them.

This is the second time in submitting a complaint & i have not gotten a response. I received a email from "gotogate/booking.Com" on 8/20/23 stating that the seat assignments cost of $236.26 was denied by the airlines & didn't except the alternative flight offered. The airlines said they don't assign the seats, you do, so they can't refund it because they don't have the money, you do. We don't drive & we need someone to pick us up & drop us off. We can't have someone to do this at this hour. We need our refund asap

Ms. Adva Michaely.

Order no. MDTYTZ

Booking no. PBEKG6

Telaviv-Athens-Mytilini 29 July 2023

Bought on 17 July 2023

Paid 285.48 USD

Price paid for FLEXIBLE Ticket.

On 26 July, 3 days before the planned flight called your company for change of date. Chatted with a few agents, mostly by phone.

The 1st agent gave me a price of around 250 USD WHILE THE ONGOING PRICES INC. GTG SITE WERE 150 USD!

2nd agent gave reasonable price of

23.83 USD as the difference of ticket fare.

When I wanted to rebook the agent didn't answer. 3rd guy gave me again the 250 USD offer, day later the checkin was made, not by me and your people directed me to Aegean who no nothing of flexibility and then i fell into the 24 hrs to fly and the ticket is lost.

Need to change dates or to get a full refund for the fact that you were acting against the flexibility contract that we had.

Dear Sir/Madam,

I am writing in regards to an isuues i have been having for nearly 1 year about with Go to Gate company about my flight cancellation with ref: LOZE9K on the 5th August 2022 booked with Go to Gate travel agency.

I have raised the isuue with Go to Gate and asked for a full refund. I have been waiting for just about one whole year to receive what I am entitled to but no positive result.

Go to Gate travell agency, did not inform me about the cancellation. We (family of three) went to the airport and there was no flight. After contacting Lufthansa, they replied saying that its the responsibility of Go to gate to have informed passengers about the cancellation, therefore they didn’t take responsibility of the refund.

I have contacted Go to Gate, mostly through the phone, at least 25 times am I have received mixed messages from different costumer services, statements from "we are working on your case” to “we have received the refund from the airline and should be ready with you within 2 weeks” – this was the last email confirmation in May 2023 and July 2023.

I called again on the 2nd of August 2023 and I was told that the airline has rejected the refund but not given reasons to why.

This is all too much. I request the refund of my financial loses due to flight cancellation and other expenses occurred during our stay at the airport for the whole day, trying to book a new flight.

I am very disappointed with the service I have received so far from Go to Gate.

I hope one day someone fro Go To Gate will look into my issue and Ithe refund what I am intitled to.

I am making contact with with service and ask for youir help to represent my case please.

Many thanks.

Regards,

Vita Baliaj