GoToGate
Reviews and Complaints

“I booked a flight through GoToGate, and they changed my flight from 15 hours to 42 hours without any explanation or adequate compensation. They also refused to refund the seat selection I paid for, and the customer service was extremely rude when I tried to resolve the issue. Very disappointed with the lack of support and the drastic flight change without proper communication.”

It's very cheap price,and genuine, when I booked ticket after I read the reviews, manymore negative comments and 1/5 reviews only I was afraid but God grace last week I went back Riyadh to trivandrum. Overall I'm satisfied

An easy way to travel anywhere with Garuda Indonesia is through online ticket booking via Airtrvl in 30 minutes there is a message to my email, I recommend it to my friends, this is an online ticket booking that I highly recommend, Airtrvl is great

The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. They also use the airline as an excuse for refunds. I encourage you to pay a little more and book with a different agency and save yourself a headache.

I received my flight reservation soon after I booked the flight. I could see my reservation on the website of the airline, so it is absolutely safe to use gotogate. I needed an e-ticket, I contacted gotogate via facebook and they sent me the e-ticket 2 days later. I am very satisfied.

NEVER AGAIN.
Not to reach site not working in during start after covid-19 stay hour online by phone from Europe. Booked flight two companies return flight within one hour canceled by company and then started the problems having only a departure ticked. Cancellation to Airline, airline send to Gotogate and they don't answer phone.

We ordered a pair of tickets to Cyprus and back to Israel.
We were under huge pressure because we only looked at the reviews after booking.
We really expected problems from the moment the order was closed...
To my surprise and of course also to my joy, everything went smoothly and the price was excellent.
Even when using the customer service chat, there was a quick response

This company is not bad. I just returned from Miami using this company. Initially, I was unsure due to the reviews, but my friends and I had no problems with the flight. I would recommend it. Additionally, I suggest downloading the planes app for any updates that may arise.

his is Adam Everitt. I have been a long-time faithful customer with Booking.com. I had to cancel my Flight from Honolulu to Manila on 03 September 2023 Customer reference number, 40-[protected]. I worked with Philippine airlines to get the refund and eventually they agreed because of the nature of cancellation. The money has been received by booking .com. I was told that there was a 90 day waiting period before I could get my refund and that date was December 24, 2023. on January 4, 2024 I received an email stating that it was sent back to my credit card. I have called multiple times over the last 5 months to get this fixed. I called again and again from Jan 4th till today January 22. The customer service center explained to me that it was a technical problem within booking.com and that it was sent to the back office for processing. As of today January 22 I was told that payment was sent back to my credit card on January 15 but to no avail I have not received the credit. I really dont understand as to the holding of my money as I am paying interest on that money and booking.com has offered no compensation for the cost to me. Please forward my emaill to Corporate Office in Amsterdam to notify them of this customers displeasure. I hope that this email will be taken very serious and the funds be sent back and compensation issued due to the fault and failure of booking.com.

Adam Everitt

Desired outcome: I would like Booking.com to provide the refund that I have been requesting for 5 continuous months. In addition compensation should be provided as I have been paying interest on my credit card since.

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I purchased my ticket from Auckland to Dubai through the Gotogate booking website, the airline had changed the flight schedule, making me eligible for a refund, and Gotogate assured me that in two weeks I will get my refund, till today 5 weeks gone by, I haven’t received my refund, several call I made, still they lying to me airline didn’t send a refund, I had the worst experience with this company. I highly suggest that you avoid booking with them, even if they offer much cheaper tickets. They caused me a lot of trouble when I tried to get a refund for my tickets.

They don't even deserve one star. I would need a - 1 mil starts button to describe their customer support.

Long story short: the airline canceled the return flight and proposed an alternative that I wasn't happy with anymore. I needed to change the departure as well. First of all, they weren't reachable by phone. They have a press 1, 2, 3 etc menu and whatever option you choose nothing happens. If you press nothing - nothing happens. So contacting them via phone was impossible despite several trials. After chatting with them for 2h in one day, they said they will email me and then call me. Nothing. After chatting with them for 3h 3 days later (only because they are absolutely idiots and they kept sending me from one dept to another for a flight change request) they said they will call me. Nothing happened. I honestly think they are doing everything on purpose to make me cancel the flight. Which in the end I had to do since there was absolutely no way to change it. Have literally never experienced this before.

SCAM ALERT! This can't be legal!

We booked the flight over booking.com. The only thing we needed to change was the Name on my Ticket. Everything was on time submitted to GO to GATE - Booking.com (5 weeks before travel)! Lufthansa was waiting for GO to GATE to take action! After calling them countless times the only respond we got is - no worries we will escalate your issue to the next level.

IN A VERY BAD ENGLISH

After almost 5 weeks nothing has been done! We paid the first fee 25$ for the change which I personally thought ok, now something will happen!

But NO AGIAN nobody took action - they wanted another 612$ because the time expired to make the changes! The Office we had contact too, is somewhere in India this People seem to read from a script and have no idea what they are doing.

When we asked for a supervisor or manger there was never one around!

They are only collecting money from desperate People! Expect Legal Action!

There are over 500 pages! of complaints on Trustpilot.com!

Date of experience: August 23, 2023

My experience with Gotogate, a partner of Booking.com in Australia, has been nothing short of a frustrating journey. It all began when my booked flight, managed by Gotogate, was unexpectedly cancelled by the airline. I opted for a refund as per their provided options, but little did I know the ordeal that awaited me.

From the start, communication with Gotogate was inconsistent and often vague. Despite my inquiries, I received generic responses that lacked specific details about the refund process. As the days turned into weeks, and the weeks into months, my frustration grew as I remained in the dark about the status of my refund.

The lack of transparency and clear updates only added to my disappointment. I had expected Gotogate to be a reliable intermediary, but their handling of the refund process fell far short of my expectations. It left me feeling helpless and uncertain about when or if I would receive my hard-earned money back.

As the delay continued, it caused significant financial strain. I had budgeted for the trip, and the prolonged wait for the refund left me scrambling to cover unexpected expenses. This added stress only exacerbated my feelings of frustration and disappointment.

Attempts to escalate the matter and seek assistance from higher authorities yielded little results. It felt like my concerns were falling on deaf ears, and Gotogate's customer service appeared ill-equipped to handle the situation appropriately.

In the end, the experience has left me feeling let down and upset. I had trusted Gotogate to handle my travel plans professionally, but their inability to follow proper procedures with the airline has shattered that trust completely.

Overall, the entire process with Gotogate and SriLankan Airlines has been disheartening and emotionally draining. I hope sharing my experience serves as a warning to others to be cautious when using Gotogate's services and to consider alternative options for their travel needs.

Order [protected]
Airline ref KRTL5V
Subject: Serious Complaint about Not Receiving a Refund for Flight Tickets

Dear GOTOGATE Service Team,

I am writing this letter to you out of deep frustration and disappointment following my poor service experience with your company. I have contacted you dozens of times regarding a refund for flight tickets I purchased on [purchase date] for a flight to [flight destination] on [flight date].

Despite the many promises I have received, I have not yet received the refund I am due. Every attempt I have made to obtain a clear and practical response has been met with empty responses and no real solution. I feel that your conduct is unacceptable and unprofessional.

I demand that you review my case immediately and provide me with a clear update on the status of the refund request. If I do not receive a satisfactory response within [specify a reasonable period of time, e.g. 7 days] – I will consider contacting legal or consumer authorities.

I expect a prompt response.

I have been trying to get a refund from Gotogate for the past five years after my flight to Japan was canceled on March 21, 2020. Despite Gotogate approving the refund, I am still waiting for the money to be returned.

Their lack of action and communication is incredibly frustrating, and I feel like I have been given the runaround for years. Every time I reach out, there’s either no response or vague promises that lead nowhere.

This experience has been a nightmare, and I would caution anyone against booking with Gotogate. A company that takes this long to resolve a simple refund clearly does not prioritize its customers. Save yourself the hassle and book elsewhere.

I tried to change the date of a flight from Vienna to Sydney. After numerous phone calls, I was told they cannot help me and I had to call the turkish airline directly. I called them and they change the date and paid for it but the airline did not have my details or email address so I did not receive an itinerary. I could not check in on line either because the agent had not sent my detail to the airline.

Summary of Issues with Booking on December 25:

I booked a flight from Osaka to Okinawa for 6 people from January 27 to January 31 on Peach Aviation.
I tried to change the booking to December 27-31 instead.
I was told I could only cancel the booking and that it was a non-refundable ticket. I could get Peach points back but not cash, and I was uncertain about claiming any tax refund.
I asked to speak to a supervisor and received a call within two hours.
The supervisor repeated the same information. I asked about the transparency of the ticket restrictions and how to claim a tax refund. I was told to submit a claim through the website and that the booking didn’t mention any restrictions at the time of purchase. I considered contacting the airline directly as a last resort.
When checking the booking before contacting the airline, I found that it had been canceled.
I called an agent who said the booking was only canceled on Booking.com and still active with the airline.
After verifying, I found out the booking was indeed canceled with the airline. I asked for a refund, and the agent said they would investigate and call me back in 1-2 hours. I also requested the claim process details promised by the supervisor.
After waiting, I called again and was told my case was still pending, and they would request an urgent callback from a supervisor.
Four hours later, I called again and was assured I would be contacted soon and that the issue was escalated. I requested the claim process email again.
On December 26:

After 24 hours, I called and was told there was an investigation. They read a summary that suggested I had agreed to cancel the booking, but I was actually answering a question about the lack of transparency.
I asked why I hadn’t been contacted. The agent checked but said no supervisors were available and assured me I would receive a call in 1-2 hours.
Two hours later, I called again, and they claimed they tried to contact me but couldn’t reach me. I hadn’t received any calls and was told to wait another 24-48 hours for a supervisor to call. I asked for the claim process email and was informed there was no claim process on the website — only through customer service.
Key Issues:

Lack of transparency regarding ticket restrictions and ambiguous wording.
Misleading information about refunds, cancellation status, claim processes, and callback times.
The cancellation process involved unclear questions that felt deceptive.
Customer Service Feedback:

Agents talk more than they listen.
Agents struggle to understand the issues and internal processes.
There is a lack of a clear escalation process.
Supervisors seem unable to effectively manage issues while serving customers.

Flight details:

Outbound BA2732 31/july/2022

Inbound BA2733 07/Aug/2022

Order No. LK4HA1

GoToGate Ref. JN8WW4

We are still waiting for our refund for this BA flight cancellation

Refund status states: Case closed after no response from BA !

They claim they have not heard from you - Both parties appear to have closed their cases and at a stand off !

Total paid = £ 1,605.19

Please urgently advise when we can expect to receive the refund

We had to make a change to the outbound journey of our flight. Gotogate for three days could not process the change due to a system issue on their end. 22 hours before the departure they said it was resolved and asked us to pay $$$ to confirm the change. Payment was made and change confirmed by Gotogate. We assumed it was all set. 12 hours after the flight departure (of the initial date) they called us and said the airlines refusedy the change. We were left with no other option and they asked us to deal with the airlines directly. Beware of this useless, irresponsible and not unhelpful company and customer service agents.

I am writing to express my extreme frustration and disappointment with the customer service I received from your team. Despite multiple attempts to resolve an issue, I was met with unhelpful and misleading information.

We were trying to change our flights and were given incorrect information about the availability of economic class seats. However, when we checked online, we found that there were economy class options available. Despite this, we were still want to charged an additional $900 for the flight on bussines class, which was originally priced at $150 in economic class

It was a long and difficult day dealing with your team, but we were unable to get any meaningful response or speak with a supervisor. The lack of help and misinformation we received was unacceptable and I hope that you will take immediate action to address this issue.

I hope to hear back from you soon and resolve this matter amicably.

I have never in my life experienced such poor customer service.

I booked flights through Go to Gate in partnership with booking. com for an upcoming holiday and have had to contact them multiple times since to request changes which has been a complete nightmare.

Firstly, I wanted to change our flight home by 1 day. Our original return flights cost £280 (for 2 passengers) yet I was quoted in excess of £1,500 just to change the return flight. Not only this, but every time I called to try and speak with someone I was given a different answer. I could see online that there were economy seats available on the flight that I wanted to change to so I have no idea how they were looking to charge £1,500. I must have called 15 times and the level of customer service given on the phone is absolutely ridiculous. The teams on the phone have no idea what they are doing. Multiple times my call was cut short and not once did I receive a call back, I then had to start the whole process again.

Eventually I gave up with the change as I had wasted so much time already and was clearly getting nowhere so I kept my original flights.

I then needed to add 1 suitcase to our booking, again this took more than 15 phone calls which is a complete joke and a waste of everyones time. My sister also tried to call and was quoted £1,876 to add 1 suitcase to our booking. Clearly we knew this was incorrect but again due to the completely unsatisfactory level of service given on the phone this was supposedly all that the company were able to offer. After various other phone calls and emails I then added a bag (yesterday) at a price of £105.

Never in my life have I experienced customer service so awful, I genuinely have no idea how this company are still allowed to operate. I must have had over 30 phone calls with this company and various emails too just to try and get a price for a flight change and the addition of a suitcase to our booking.

I would never ever use this company again.

WORST EXPERIENCE EVER WITH GOTOGATE ? THEY OWE ME 3.523,56?

ORDER NUMER GOTOGATE: LI21W0
BOOKING NUMBER GOTOGATE: TXDPXM

E TICKET NUMBER: ***/61
LUFTHANSA AIRLINES REF: LPKTKE(LH)
SINGAPORE AIRLINES REF: LPKTKE(SQ)

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A year ago, I was booking my XMAS trip 2022 to Singapore/Sydney Australia.
It was a goal... a dream? to look forward to!
GOTOGATE made it a nightmare?
And I am still enduring it!

-----

22/02/22 - 14h52 - Purchase of my XMAS trip 2022 to Singapore (3 days) & Sydney (18 days)
05/07/22 - 18h00 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 - 18h31 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 ? 19h02 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 06h46 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h17 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h48 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
18/08/22 ? 17h22 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
10/10/22 - 12h10 - I emailed a question about my flight that never got answered by GOTOGATE
14/11/22 ? 15h02 - I received an email from tripcase.com mentioning "Important information about your trip the airline has CHANGED THE TIME OF YOUR FLIGHT times ?. My 1st flight from Brussels to Munich, planned on Friday 16th 2022, was MISSING! I did not notice it back then! It was not mentioned CANCELED!
16/12/22 ? 16h00 ? D-day. I'm at the airport. There is a national airline strike in Belgium but my flight from BRU to MUC is till on, but? GOTOGATE did not booked me for it? The nightmare began. I worked in Travel Retail and knew that if I missed my first flight, I would miss al my 1.355,31? trip to Sydney, via Singapore. I cried? Queued at the customer care area, they kindly offered to book me on the flight from BRU to MUC but it was fully booked already? I cried again? And I tried to call GOTOGATE? Lufthansa? Singapore airlines? No one spoke French, luckily, I'm an English speaker but imagine if I was not! Solution less and coatless, I took at taxi back home? miserable?
17/12/22 - 06h00 - Woke up super early to reach easily Indian call centre working for GOTOGATE? Tried my best not to yell at the 10 people I spoke with during 2 endless hours... After I mourned my trip to Singapore? I couldn't give away Sydney so I booked a flight last minute with United airlines for 2.101,95?
22/02/23 ? 08h00 ? I purchased my XMAS trip 2022 a year ago and it did not fully happen due to GOTOGATE. I haven't been reimbursed, nor heard from GOTOGATE?

I'm a single woman, living alone.
I have hardly been so desperate in my life.
How many interests did GOTOGATE earned with my money since February 22nd 2022?

I lost:
- 3.523,56?
O 1.355,31? - 22/02/22 - Trip booked GOTOGATE (That never happened?)
O 66,30? - 22/12/16 - Taxi from airport to home (Day I was supposed to fly?)
O 2.101,95? - 22/12/17 ? New trip to Sydney, only, with United Airlines?
- My trip to Singapore & visiting my friends and kids
- 7 days of vacation = a week being depressed and trying to connect to GOTOGATE!

NEVER EVER BUY A FLIGHT FROM:
- GOTOGATE
- ETRAVELI
- TRIPCASE

GOTOGATE, pay me back ASAP!
Thief!
You should be ashamed!

Mrs Le Moulec

I have been dealing with this matter since December 3, 2020. It is now February 20, 2021 and I have not heard of a status update from Go to Gate. I will be filing a better business bureau complaint and will look at filing charges against this company for fraudulent activity. I had booked a flight to Tunisia back in late November 2020 to be married in December. I checked in for my flight at Winnipeg International Airport and was REFUSED boarding because I did not have my COVID test result which falls out of my hands and required me to REBOOK my flight. I called Go to Gate customer Service and was on hold for over an hour and still did not get through to anyone. I'm at the airport, frustrated, and cannot reach an agent. Finally, I returned to home to try again in the evening hour, as this seems to be a less busy more convenient time since your customer service reps are in a different time zone (INDIA) and to my dismay, I had several rude representatives who showed ZERO compassion, empathy or support in finding a solution. I had one representative tell me and my fiancé that a new ticket would cost over $5000 dollars (ridiculous)! I finally spoke with a decent gentleman who said that he would send an email to customer care department who deals with refunds. I was happy with this and thanked him for being so helpful. Because I was getting married in three days, and go to gate wouldn't resolve my problem or rebook my ticket, I had to book another ticket with a different agency... this cost me another $1500 dollars! Three weeks had passed and I still hadn't heard from anyone. Upon my return back to Canada, I continue to make several attempts in calling to have my refund processed. I had made three calls to Lufthansa (air carrier) deferred me back to Gotogate citing that they are the owners of the ticket and that gotogate would be the ones to authorize a refund while gotogate cites that Lufthansa has to remove the no show status on the ticket (which is not accurate because I did show up to the airport and was REFUSED boarding due to COVID-19 policy. Also Lufthansa does not own this ticket so it is up to Gotogate to settle the refund and regarding my apparent "no show"I had taken my COVID test in the time frame I was told I needed to produce a negative result in order to fly. What happens in regards to how soon The result is available to me is beyond my control and therefore I should not be responsible for losing out on my money because of this. I was at the airport checked in and as soon as I knew I couldn't board my flight, I immediate called this agency NOT GETTING THROUGH due to long wait times. Again, this is not my fault!

I purchased 2 tickets to Bali with Thai Airways through Gotogate in october 2019 for £1,153.66. Shortly after Thai airways went into liquidation. Gotogate refused to refund saying they need to be refunded by the Airline first.

Fast forward to 2024, i speak with Thai airways who confirm via email they refunded Gotogate my full ticket cost in October 2023 !

I have tried to contact Gotogate, the customer services people no longer recognise my booking reference. The customer services people emailed me to say in line with Airline policy i cannot be issued with a refund ! Gotogate have held onto my Money since October 2023 and dispite proof from Thai air, they wont refund it.

email proof from Thai air is available on request

I booked a ticket, canceled it within the hour, and received an email confirming that the refund would be completed in 2 to 5 working days. However, it's been over a month, and I haven't received anything. I've been calling customer care every week for an update, but each time, I get the same response: "escalated to the transaction team." They are not providing any transaction number or any updates at all. I have been very patient and polite. Now they are disconnecting my calls while keeping me on hold.

My flight for 1/12/2024 was canceled by the airlines on 1/11/2024. A refund was requested by GoToGate on 1/11/2024. I still had not heard anything by 1/19/2024 so i reached out to Southern Airways to ask about a refund. They said I qualify for a refund but they need to hear from GoToGate so they can provide a waiver code. GoToGate is saying they reached out to the airlines but still as of today (1/26/2024) the airlines states that they have not received anything from GoToGate requesting a refund. I have received emails from Southern Airways confirming that they agree that I should be issued the refund but they need to hear from GoToGate directly. GoToGate is still saying today (1/26/2024) that they have reached out to Southern Airways but have not heard back from them. I have emailed GoToGate the correspondence between myself and Southern Airways and have heard nothing. I just want my refund that Southern is saying in entitled to.

Order 40-[protected].

Good evening, I have been trying to reach an agent that can resolve my issue with no avail. I recently sent a complaint form and the reply I received was that booking was not at fault and my issue was with American Airlines. Because my issue still has not been resolved. I would like to request you review my case again. I am requesting a full refund as I tried resolving and no one seems to care. My return flight is not what I requested as it has me going out of two different airports and I cannot do that. Please return my full money as I paid for a change fee that was not done correctly and because this has turned into a huge headache for me and too much back and forth without any resolutions, I suggest my refund and I will start the process different way which does not involve so many parties. I just got off the phone with American Airlines and they state that they cannot help me as booking.com has to resolve my issue.

It is nearly impossible to get a hold of anyone online to resolve and issue with Booking.com and all I get is thrown to so many pages and none with provide me with the number to get a resolution, I have spent numerous nights trying to reach and agent and when I finally did through go gate my problem did not get resolved. I am requesting again my refund for my flight to Paris, on April 1. thank you for your attention in this matter. I am looking forward to your respond.

Have a great evening.

Booked flights through Gotogate to fly with Nokair. The Airline cancelled both my going and return flights. I have sent about 20 emails but they are coming up with all kinds of excuses. It is quite obvious to me that they are trying to get away with it.

Here are some details:

I do not know what numbers you require so I am giving all I have.

1) booking number: [protected]

2) My flight MDC2T5

3) Nok Air Airline ref no: [protected]

4) Nok Air Airline ref no: [protected]

5) Booking Reference : VVPDMR / [protected]

6) Email to me: Please be advised that flight number DD526 Don Mueang (DMK) to Phuket (HKT) on 27 September 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

7) E mail to me: Please be advised that flight number DD527 Phuket (HKT) - Don Mueang (DMK) on 16 October 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

GoToGate canceled my order and I got refunded me some days later. However, when I had paid them, there was a consequent bank charge which they refuse to take in charge.

Even the refund received was less than what I paid due to the exchange rate.

But at least they could have refunded the bank charge during the payment because the cancellation occurred from their end.

They did not even give me a new ticket and told me to check with the airline directly.

I got the worse experience.

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Company (Trip.ae) which is part of gotogate global

The issue that I have experienced was: I Tried to change my flight after the flight. That was clearly stated in fare rules for a penalty. Trip.ae agent told me that it is not allowed and it is written at them but not shown to client and refused the change completely.

It occurred on: 29/12/2023

This meant that This affects me to lose 1,288$ as i can not use my trip.

refund or voucher with same value.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ramy Abdelbaky

[protected]

Booking Reference YRCZH order number MQ1RAN

Egypt, Cairo, New Cairo, Rehab , Group 69 Building 9, Flat 21,

New Cairo Egypt

11841

I bought a ticket to the UK via gotogate.

Ref MJFSHE

I was notified on 11 October 2023 that airline had cancelled my ticket, did I want a refund? - obviously yes! Since then, nothing!

No proof of cancelation, no news on refund.

Each time I reach out (about 12 times) I get told to wait.

When I contact air france, they indicate they cant talk to me, but they cant see any evidence of communication with gotogate?

This must be a giant scam!

On 07.112023 at 10.00 PM, I was booking domestic Flight tickets From Chandigarh (India) to Ahmedabad (India) fomr the Gotogate online site. I had paid Rs.57035/- through my debit card of UCO Bank but the tickets were not confirmed. A mail was received from gotogate that amount has not been received by them. But the amount was debited from my Bank Account. The message of Bank sent to me shows that amount of Rs.57035 was debited through DLocal North West De (Merchant).

Kindly direct the Gotogate to refund my account or Dlocal North West De to refund the amount in my account No.[protected], UCO Bank, Branch High Court Shimla HP India IFS Code UCBA0001833.

Umesh Kanwar

Contact No. [protected], [protected]

[protected]@gmail.com

I booked 5 domestic flights tickets from gotogate on 07.11.2023 at 10.00 PM. Chandigarh (India) to Ahmedabad (India) and return, Amount of Rs 57035/-was deducted from my UCO bank account but tickets were not confirmed. As per Bank message transaction was through DLOCAL North West de. Gotogate by mail inform me that they did not receive the amount.

Kindly refund my amount of Rs 57035/-

Umesh Kanwar

[protected]

[protected]