GoToGate’s earns a 1.1-star rating from 546 reviews, showing that the majority of travelers are dissatisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
airline booking
A trip to Europe absolutely destroyed by the WORLDS WORST customer service. In actual fact they have zero customer service whatsoever.
I booked a return economy flight, on GoToGate.com, for the 5th of February retuning on 16th February 2017.
Subsequently, I needed to change both flight dates and flight class from Economy to Business. Initially, GoToGate had no problem with this and sent me the payment link via email to make payment of 1365GBP, for the date changes and class upgrade.
This is when it all went downhill. The Payment link never worked, despite trying 3 separate payment methods. When I phoned them to query this, i was told that they cannot find my request so couldn't help me.
Instead i was told i could effect the changes telephonically BUT now I could only upgrade from Economy to Premium Economy and no longer Business Class, as it was sold out and it would now cost me 4000GBP!
(Keep in mind on both occasions I was told that an upgrade IS POSSIBLE from Economy to a higher class).
In subsequent email responses from GoToGate, all generic and none with any real customer service care at all, I was told I CANNOT UPGRADE but can cancel my ticket for an exorbitant fee.
Despite almost 15 emails to them i keep receiving generic machine automated responses saying:
"Dear Sir/Madam,
Right now we have longer than usual response time to e-mail. We are sorry for the inconvenience and we will get back to you shortly.
Please note that this is an automatically generated e-mail.
Kind regards,
Gotogate"
Sadly, this email only arrives after 24 hours of my initial email and then i wait another 24 hours for another pointless email which is completely unhelpful.
This website must be taken to task and i will be reporting them to IATA as i truly believe they are taking advantage of the public and abusing customers trust. They are ruthless and simply do not care about their customers.
My flight is in 2 weeks and i'm still awaiting a response to an email I sent 48 hours ago!
This is an unscrupulous company and I urge anyone thinking of traveling to AVOID GoToGate.com at all costs!
GoToGate.com is the WORST Airline Travel Website in the world!
unethical behaviour
I booked a one-way ticket from Cape Town, South Africa to London Gatwick roughly 5 months before my intended travel date. Four weeks before my departure date I received an email from GoToGate stating that my flight had received a "time change" and I should respond within 5 days to secure my booking.
Looking at the email I saw that the landing time had been delayed by an hour. I accepted this change in an acknowledgement email. A few days later I received a new e-ticket that stated my flight destination had changed from London Gatwick to London Heathrow without my knowledge or consent. I had consented to the new landing time but had no knowledge of the new destination airport.
I contacted GoToGate to try resolve the issue but the repeatedly and rudely keep informing me that because I accepted the new schedule I have accepted liability.
I was grossly misled by the terms and lack of information contained in the email correspondence.
My partner and myself had to get a coach from London Heathrow to London Gatwick costing us an additional £50.
Date of flight: 5-6th January 2017
eTrackNr: [protected]
I have requested a refund of the cost of the coach trip but have had no reply from GoToGate.
avoid
I had a terrible experience with GoToGate and my issue was never resolved! I booked a flight via GoToGate and later contacted them and said that I wanted to change the date. Their rep said they'll charge it for some extra.
After I paid they said they'll contact me soon. Waited and waited and nothing. Time passed, there were no changes made, so I started to get nervous. Tried to contact these guys but they ignored me. They never changed the date and I was stuck with the ticket I could not even use!
they changed my flight meaning we lost a day of our holiday, I tried to call to re arrange alternative flights & was put on hold & cut off 6 times over a period of 2 hours, this was also on my holiday, I sent emails & never heard anything back my holiday was spoilt from being stuck in a hotel room trying to arrange safe passage back home the following day, I contacted the airline eventually & after 3 calls they confirmed our flights, Gotogate contacted me once I was home AFTER, this was too late, I don't accept being cut off 6 times, its ridiculous, no one could help me, they transferred my call from 1 department to another, I asked to speak to a supervisor & they again put me on hold for 22minutes & then cut me off, this company is a joke, I am waiting for some compensation . . .
Hello sir i am book ticket dmm to vns 17/09/2019 but mail not coming cut my account balance
Case no. [protected] my acount was deducted but my booking was failed I have sms from the bank that the transaction was successfull, and my banking transaction confirmed the time it was deducted.. The csr check the booking failure but not the money transfer I attached the bank transaction history requesting to review the case and reimburse my money
norwegian airline refunded me the full price of ticket as they cancelled their flight to enable me to buy another ticket
gotogate kept all the refund bar 5.67
i could not buy my ticket
please ban this company from doing any further business
they are inflicting an unbelievable number of scams on their customers
this is unethical !
hi i have booked the ticket through gotogate, after the payment details, the amout was detected immediately but havent received the booking number yet
still have a pending order / reservation number, they didn't send me any ticket details or number to track anything.
lots of e-mails but to no avail
My name William Dass and I had book ticke Penang to Singapore ( 20 August 9.30 pm) . But till now I never receive any flight info but the payment already deducted .my email I'd :- puspa_subramaniam@silterra.com
Name Syed Mohamed Ibrahim
E-mail Ibrahimjbk28@gmail.com
Telephone number +[protected]
Booking number UCIOR5 / WY/CRHCHZ
Order number KOZ543
Dear sir & Madam,
Describe your query as precisely as possible
I have changed my flight schedule. Please I need your help
Hello.
I had booked through your agency - GOTOGATE for a trip from Kuala Lumpur to Lagos and Lagos to Kuala Lumpur on Saturday 27th May, 2018 with payment effected and my travel ticket issued but yet to have my SEAT NUMBER. Am finding this an unusual practice and experiencing it for the first time since I have had to travel by air. I will like to know how to secure my SEAT NUMBER to avoid logistic problem and embarrassment while in the airport travelling to Nigeria and while returning back to Malaysia. I avoided paying for a particular seat but did not decline having a seat through out my journey to and fro. I also discovered that it is expensive booking via your agency for Ethiopian Airline than buying the ticket from the airline's office. Kindly help assist in resolving the stalemate. Thank you.
GoToGate Reviews 0
About GoToGate
One of the key features of GoToGate is its extensive network of airline partners. Customers can choose from a variety of airlines, including major carriers like American Airlines, Delta, and United, as well as budget airlines like Ryanair and EasyJet. This allows customers to find the best deals on flights to destinations all over the world.
In addition to flights, GoToGate also offers a wide range of hotel options. Customers can choose from a variety of accommodations, including luxury hotels, budget hotels, and everything in between. With options in popular destinations like Paris, New York, and Tokyo, customers can find the perfect hotel for their needs and budget.
GoToGate also offers rental cars, making it easy for customers to book their entire trip in one place. With options from major rental car companies like Hertz and Avis, customers can find the perfect car for their needs and budget.
Overall, GoToGate is a reliable and convenient option for travelers looking to book their next trip. With a wide range of travel services and a user-friendly website, customers can easily find the best deals on flights, hotels, and rental cars.
Here is a comprehensive guide on how to file a complaint against GoToGate on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with GoToGate in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with GoToGate. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against GoToGate on ComplaintsBoard.com.
Overview of GoToGate complaint handling
-
GoToGate Contacts
-
GoToGate phone numbers+1 (646) 558-7089+1 (646) 558-7089Click up if you have successfully reached GoToGate by calling +1 (646) 558-7089 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (646) 558-7089 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number 1 1 users reported that they have UNsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone numberUnited States+44 203 794 7674+44 203 794 7674Click up if you have successfully reached GoToGate by calling +44 203 794 7674 phone number 133 133 users reported that they have successfully reached GoToGate by calling +44 203 794 7674 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 794 7674 phone number 164 164 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 794 7674 phone numberUnited Kingdom+61 281 887 187+61 281 887 187Click up if you have successfully reached GoToGate by calling +61 281 887 187 phone number 44 44 users reported that they have successfully reached GoToGate by calling +61 281 887 187 phone number Click down if you have unsuccessfully reached GoToGate by calling +61 281 887 187 phone number 56 56 users reported that they have UNsuccessfully reached GoToGate by calling +61 281 887 187 phone numberAustralia+64 397 46 868+64 397 46 868Click up if you have successfully reached GoToGate by calling +64 397 46 868 phone number 20 20 users reported that they have successfully reached GoToGate by calling +64 397 46 868 phone number Click down if you have unsuccessfully reached GoToGate by calling +64 397 46 868 phone number 17 17 users reported that they have UNsuccessfully reached GoToGate by calling +64 397 46 868 phone number8%Confidence scoreNew Zealand+43 26 822 059 397+43 26 822 059 397Click up if you have successfully reached GoToGate by calling +43 26 822 059 397 phone number 9 9 users reported that they have successfully reached GoToGate by calling +43 26 822 059 397 phone number Click down if you have unsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number 10 10 users reported that they have UNsuccessfully reached GoToGate by calling +43 26 822 059 397 phone numberAustria+32 28 953 972+32 28 953 972Click up if you have successfully reached GoToGate by calling +32 28 953 972 phone number 2 2 users reported that they have successfully reached GoToGate by calling +32 28 953 972 phone number Click down if you have unsuccessfully reached GoToGate by calling +32 28 953 972 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +32 28 953 972 phone numberBelgium+1 (647) 484-0871+1 (647) 484-0871Click up if you have successfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (647) 484-0871 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have UNsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone numberCanada+86 400 120 1638+86 400 120 1638Click up if you have successfully reached GoToGate by calling +86 400 120 1638 phone number 3 3 users reported that they have successfully reached GoToGate by calling +86 400 120 1638 phone number Click down if you have unsuccessfully reached GoToGate by calling +86 400 120 1638 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +86 400 120 1638 phone numberChina+420 296 180 467+420 296 180 467Click up if you have successfully reached GoToGate by calling +420 296 180 467 phone number 4 4 users reported that they have successfully reached GoToGate by calling +420 296 180 467 phone number Click down if you have unsuccessfully reached GoToGate by calling +420 296 180 467 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +420 296 180 467 phone numberCzech Republic+45 70 807 312+45 70 807 312Click up if you have successfully reached GoToGate by calling +45 70 807 312 phone number 2 2 users reported that they have successfully reached GoToGate by calling +45 70 807 312 phone number Click down if you have unsuccessfully reached GoToGate by calling +45 70 807 312 phone number 8 8 users reported that they have UNsuccessfully reached GoToGate by calling +45 70 807 312 phone numberDenmark+33 359 814 399+33 359 814 399Click up if you have successfully reached GoToGate by calling +33 359 814 399 phone number 4 4 users reported that they have successfully reached GoToGate by calling +33 359 814 399 phone number Click down if you have unsuccessfully reached GoToGate by calling +33 359 814 399 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +33 359 814 399 phone numberFrance+91 800 100 9609+91 800 100 9609Click up if you have successfully reached GoToGate by calling +91 800 100 9609 phone number 23 23 users reported that they have successfully reached GoToGate by calling +91 800 100 9609 phone number Click down if you have unsuccessfully reached GoToGate by calling +91 800 100 9609 phone number 35 35 users reported that they have UNsuccessfully reached GoToGate by calling +91 800 100 9609 phone numberIndia+353 15 268 328+353 15 268 328Click up if you have successfully reached GoToGate by calling +353 15 268 328 phone number 8 8 users reported that they have successfully reached GoToGate by calling +353 15 268 328 phone number Click down if you have unsuccessfully reached GoToGate by calling +353 15 268 328 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +353 15 268 328 phone number14%Confidence scoreIreland+39 230 578 287+39 230 578 287Click up if you have successfully reached GoToGate by calling +39 230 578 287 phone number 3 3 users reported that they have successfully reached GoToGate by calling +39 230 578 287 phone number Click down if you have unsuccessfully reached GoToGate by calling +39 230 578 287 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +39 230 578 287 phone numberItaly+81 345 107 594+81 345 107 594Click up if you have successfully reached GoToGate by calling +81 345 107 594 phone number 9 9 users reported that they have successfully reached GoToGate by calling +81 345 107 594 phone number Click down if you have unsuccessfully reached GoToGate by calling +81 345 107 594 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +81 345 107 594 phone numberJapan+60 392 121 602+60 392 121 602Click up if you have successfully reached GoToGate by calling +60 392 121 602 phone number 9 9 users reported that they have successfully reached GoToGate by calling +60 392 121 602 phone number Click down if you have unsuccessfully reached GoToGate by calling +60 392 121 602 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +60 392 121 602 phone number20%Confidence scoreMalaysia+52 554 164 2233+52 554 164 2233Click up if you have successfully reached GoToGate by calling +52 554 164 2233 phone number 4 4 users reported that they have successfully reached GoToGate by calling +52 554 164 2233 phone number Click down if you have unsuccessfully reached GoToGate by calling +52 554 164 2233 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +52 554 164 2233 phone number33%Confidence scoreMexico+31 207 989 105+31 207 989 105Click up if you have successfully reached GoToGate by calling +31 207 989 105 phone number 6 6 users reported that they have successfully reached GoToGate by calling +31 207 989 105 phone number Click down if you have unsuccessfully reached GoToGate by calling +31 207 989 105 phone number 5 5 users reported that they have UNsuccessfully reached GoToGate by calling +31 207 989 105 phone number9%Confidence scoreNetherlands+47 81 552 988+47 81 552 988Click up if you have successfully reached GoToGate by calling +47 81 552 988 phone number 4 4 users reported that they have successfully reached GoToGate by calling +47 81 552 988 phone number Click down if you have unsuccessfully reached GoToGate by calling +47 81 552 988 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +47 81 552 988 phone number14%Confidence scoreNorway+63 22 313 126+63 22 313 126Click up if you have successfully reached GoToGate by calling +63 22 313 126 phone number 21 21 users reported that they have successfully reached GoToGate by calling +63 22 313 126 phone number Click down if you have unsuccessfully reached GoToGate by calling +63 22 313 126 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +63 22 313 126 phone numberPhilippines+48 123 987 792+48 123 987 792Click up if you have successfully reached GoToGate by calling +48 123 987 792 phone number 3 3 users reported that they have successfully reached GoToGate by calling +48 123 987 792 phone number Click down if you have unsuccessfully reached GoToGate by calling +48 123 987 792 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +48 123 987 792 phone number20%Confidence scorePoland+65 31 572 707+65 31 572 707Click up if you have successfully reached GoToGate by calling +65 31 572 707 phone number 8 8 users reported that they have successfully reached GoToGate by calling +65 31 572 707 phone number Click down if you have unsuccessfully reached GoToGate by calling +65 31 572 707 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +65 31 572 707 phone number33%Confidence scoreSingapore+27 318 197 058+27 318 197 058Click up if you have successfully reached GoToGate by calling +27 318 197 058 phone number 6 6 users reported that they have successfully reached GoToGate by calling +27 318 197 058 phone number Click down if you have unsuccessfully reached GoToGate by calling +27 318 197 058 phone number 25 25 users reported that they have UNsuccessfully reached GoToGate by calling +27 318 197 058 phone numberSouth Africa+82 707 488 3572+82 707 488 3572Click up if you have successfully reached GoToGate by calling +82 707 488 3572 phone number 7 7 users reported that they have successfully reached GoToGate by calling +82 707 488 3572 phone number Click down if you have unsuccessfully reached GoToGate by calling +82 707 488 3572 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +82 707 488 3572 phone numberSouth Korea+34 935 452 890+34 935 452 890Click up if you have successfully reached GoToGate by calling +34 935 452 890 phone number 3 3 users reported that they have successfully reached GoToGate by calling +34 935 452 890 phone number Click down if you have unsuccessfully reached GoToGate by calling +34 935 452 890 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +34 935 452 890 phone number20%Confidence scoreSpain+41 315 449 887+41 315 449 887Click up if you have successfully reached GoToGate by calling +41 315 449 887 phone number 4 4 users reported that they have successfully reached GoToGate by calling +41 315 449 887 phone number Click down if you have unsuccessfully reached GoToGate by calling +41 315 449 887 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +41 315 449 887 phone numberSwitzerland+886 801 127 693+886 801 127 693Click up if you have successfully reached GoToGate by calling +886 801 127 693 phone number 3 3 users reported that they have successfully reached GoToGate by calling +886 801 127 693 phone number Click down if you have unsuccessfully reached GoToGate by calling +886 801 127 693 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +886 801 127 693 phone numberTaiwan+90 312 900 1732+90 312 900 1732Click up if you have successfully reached GoToGate by calling +90 312 900 1732 phone number 2 2 users reported that they have successfully reached GoToGate by calling +90 312 900 1732 phone number Click down if you have unsuccessfully reached GoToGate by calling +90 312 900 1732 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +90 312 900 1732 phone numberTurkey+44 203 365 0130+44 203 365 0130Click up if you have successfully reached GoToGate by calling +44 203 365 0130 phone number 39 39 users reported that they have successfully reached GoToGate by calling +44 203 365 0130 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 365 0130 phone number 13 13 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 365 0130 phone number50%Confidence scoreIsrael, Saudi Arabia, UAE+44 207 943 2838+44 207 943 2838Click up if you have successfully reached GoToGate by calling +44 207 943 2838 phone number 6 6 users reported that they have successfully reached GoToGate by calling +44 207 943 2838 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 207 943 2838 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +44 207 943 2838 phone number33%Confidence scoreBulgaria, Slovakia, Ukraine+852 30 081 583+852 30 081 583Click up if you have successfully reached GoToGate by calling +852 30 081 583 phone number 6 6 users reported that they have successfully reached GoToGate by calling +852 30 081 583 phone number Click down if you have unsuccessfully reached GoToGate by calling +852 30 081 583 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +852 30 081 583 phone numberHong Kong, Indonesia, Thailand, Vietnam
-
GoToGate emailscustomer.relations@etraveli.com100%Confidence score: 100%Support
-
GoToGate addressMiami, Florida, 33131, United States
-
GoToGate social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024
Most discussed GoToGate complaints
I have been dealing with this matter since December 3, 2020Recent comments about GoToGate company
Irresponsible customer service
Incentive Travel Plus
5 reviews
Best Price Cruises
5 reviews
Eldo Coaches
165 reviews
Hop2
27 reviews
Viajes de Marruecos
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.