GoToGate
Reviews and Complaints

To whom it may concern
 
On the (15.2.19 at 20:30 pm) I made a flying ticket booking on Go Togate, FROM Tel Aviv to Budapest using Wizz airlines
 
During the purchase process your site stuck and I didn't get the confirmation as a result a duplicate booking was made.
After immediately talking to GoTogate center on the phone I was advised to approach Wizz airlines, and Indeed they saw that this was an error and provided a full refund with NO cancellation fee.
 
I want to make sure I will see this full refund with no cancellation fee to my account, as you see this was an error, and Wizz airlines acknowledged this as such immediately.
I talked to Gotogate representative that said that even that Wizz made a full refund I will have to pay a cancellation fee, even though this was clearly an error, and Wizz air acknowledged it.
This request to pay cancellation fee even though this was clearly an error on in the confirmation process is totally unacceptable and even in your cancellation terms and conditions it is mentioned (see ‪1.1 till 1.3‬ on https://www.gotogate.co.il/terms-conditions)
 
For reference:
Order fully cancelled by Wizz: confirmation number (canceled) : KTTS8W
Flight order (canceled) to budapest: w4tqye
Flight order : (canceled) to tel aviv : zgsq2x

Waiting for your soon response
Sincerely
Keren Gavriel
Email: [protected]@gmail.com
Phone: +[protected]

Good day.

Ive booked for five persons from cebu city philippines to shanghai pudong then to vancouver canada.

Flight details as folows:
Booking: JRBFYM
Order: KTO754
Order Date: Feb 9 2019
Departure date April 18, 2019

We were charge with seating arrangments. Upon calling to China Eastern Airlines, we got to know that the seat are standard seating arrangements available to all passenger free of charge.

In view of this, we would like request to please refund to us the amount being charge on the seating cost.

I can be reach at [protected]@gmail.com.
Mobile: 0063-[protected].

Thank you.

This refers to the online ticket booking made through the website GoToGate. My Father-in-law was hospitalized and I had to rush to India the very next day.
The online booking system prompted to book luggage with two options-
1) no baggage
2) 12kg luggage including the carry on
As I had to travel with some luggage, I purchased the 12kg option (only option presented). Upon reaching the checkin counter, I came to know that the airlines offered a allowance of 25+7+3 kg of luggage included in their ticket fare and that there was no reason for extra payment

Booking Ref:RS734V, OONFCP The malindo airline has a free baggage allowance of 25kg plus 7kg carryon, however, , I have been wrongly charged $60 ($30 plus $30)towards 12 kg of luggage allowance each way. Please refund me the amount charged.

The company GoToGate has responded that they cannot repay.
This is a clear case of payment charged for no service.

My name is Ruta M. I bought 3 tickets
Booking No. Riga - Kuala Lumpur LRNVKS
Booking No. Kuala Lumpur - Riga LRNVKS
Order number KT6YV0
Order date 21 Jan 2019

There at first was an issue with payment from my end so 2 times payment was unsuccessful I contact Gotogate they advised contact my bank which I did so so far all was okay, they kept that record of the call after that all fun begins as we sorted bank and payment finally went true, but as it was pending at Gotogate agency they cancelled our tickets and done refund worst part that they have done refund in 2 parts and of course there are no longer tickets available for the same price as we got them in first place.
I spoke with Manager whose name was Justin T. as nothing more than that they were unable to tell

Date of incident : 13 january 2019
Description : I made two attempts to book a flight from kuwait to oman through the booking steps, gotogate informed me that the transaction couldn't happen, moreover I received un email :

Bonjour chiheb ben salem!

Dans l'impossibilité de valider votre règlement, nous n'avons pas pu traiter votre réservation. Aucun montant n'a été débité sur votre compte.

Cordialement
Gotogate

Translation : gotogate says "no money was debited from your account"

Perhaps I see my account debited twice for the two attempts :
-246, 33 euro
And
-240, 33 euro

Attached email from gotogate and capture of the 2 debits.

-I request a refund.

Best regards

my name is lynda whincup. my flight reference is mmuhag. through the search engine skyscanner, on 26/12/18 I booked a number of flights. all 3 flights turned out to be not the dates I had selected. at first I though I must have made the error but then I saw the date change itself on the 3rd flight, so I knew it was not a mistake I did. i was able to contact 2 of the companies immediately. they cancelled the flights for the wrong days. but then I had booked a flight from brisbane to lima on-line through the company. i clicked on the date the 23/04/19, but when i printed the ticket I realised the dates i had book for were not the dates shown on my ticket. the ticket was for the 7/05/19. i attempted to call and then email the company numerous times within 5 minutes of making the booking. i finally received an email that they would get back to me by the 3/01/19. when they finally did get back to me i was told I had to re-book via the phone as it couldn't be done on line. when i phoned to re-book I was told that as i didn't contact the company within 24 hours, i would be charged an extra $480 to change flights to the correct day. i told them i they had emails sent form me within 24 hours, and the calls that i made were not answered! they said they would look into it.
i emailed every day at least once a day but kept getting told to ring to rebook and so the cycle continued. I then rang again on the 5/1/19. i thought as I had paid for my tour I need to re-book the flight for the correct day so I would have to suck up the extra 40% charge of $480, at least until I could claim a refund. the supervisor this day told me the previous supervisor was wrong to tell me the would help me if i proved the contact within that first 24 hours. he then told me to re-book my flight would be another $2627 and then $1249 handling fee, so a total of $3876! upset, i questioned this to be told the only flights now available on the correct day were in business class. i then checked the company flight search and found several in economy still available, one for $1304.12. his explanation for the cost difference was that I had to travel on the same airline. when i read out the flight numbers through qantas qf611 and latam airlines la 804 and la 636 proving they were with the same airlines, he said i wasn't listening. I asked for the number for the legal/complaints department to be told they don't have a phone number; i should email the same email as i had sent the previous 15 other emails! the call was terminated. i believe that my dates were somehow changed deliberately to dates that i did not choose and were incorrect in order for the company to get further money from me for charges. i believe this to be a scam and I intend to take this further. I have repeated asked to speak to or have contact with someone in australia about this scam but was told they do not operate in australia.

see attached - it shows the logs with dates I tried to call (fuzzy but can be seen to be the 26/12/18, ) the emails sent also on the same days and the undelivered messages I received. also attached is the search for flights and results using mytrip (time and date in the corner of the computer screen. clearly shows that there were flights other than business class available with qantas and latam.

not only do I want a full refund for the money I have already lost for the flights booked for the wrong days, I want compensation for the time, data and distress this has caused me. i also want the company to be accountable for their actions

Dear Sir/Madam,

I have just booked 2 tickets (go and return) from Tel Aviv to Nuremberg (through Istanbul) and I can't seem to add an extra baggage for my return trip. also I would like to receive the receipt for my payment (on the two tickets). I can't get to your contact us form at your website.

looking forward for your reply

thanks in advance

I refer to the cancellation of our flight booked through you.
Spice Jet confirmed on 28 December 2018 that a FULL REFUND had been issued by them to you as our agent. This has not been passed on, my emails are ignored and I have twice called your UK number. Each time the person I have spoken to has purported to put me through to someone who can deal with this and effect a refund. Each time the call has been dropped by you. The first person I spoke to was male but I did not get his name. The second was a female who gave her name as DEBO.
I was also told by the male that an email confirming the refund had been sent to our email address [protected]@btinternet.com; this was not true and no refund has yet been made by you.
I require the refund to be passed on forthwith.
You may contact me at the above email address. failing the refund being passed on in full, I require the address at which to serve court proceedings for damages against Go to Gate

Hello,

I am Nathaniel and my booking confirmation is DZKZQX. I honestly mistaken my email address on my details.

Please correct it for me asap. It should be [protected]@live.com and I tried to see any email address you have but it is so hard to find. Please correct my email address and send me my booking.

Also send me all important links can help me like how can I add luggage for my flight.

Happy New Year ahead.

Kind regards,
Nathaniel

Ladies and gentlemen, On Tuesday 19/12/2018 I made a flight booking on the route Warsaw-Doha 30/12/18, Doha-Warsaw 09/12/08 on Gotogate website, until today I have not received any information from you that confirms my booking, although I have already received information from Dot pay with payment has been made. Please, urgently contact me regarding my booking order describtion on Dotpay was No. [protected]. Regards, Katarzyna Sznelewska

Dear GOTOGATE

My name is NGUYEN THI THUY LINH. This is message from booking number OM226M.
I woukd like to make a change on date of my flight from 9 January till 27 September to 1 st April till 5 July.
I would appreciate if you can reply my message through
My email : [protected]@gmail.com.
My telephone : [protected]
Wish you all the best.

Nguyen

KS7RG2
Hello. I asked you to re-schedule the return flight. You charged me 144 Euros.

At the same time you were offering the same flight online (AirEuropa, Frankfurt -Oporto 10:50 hrs, 18th December) for 75.99 Euros.

You have just sent me an email, in response to my request for a refund, to explain the issue. This response is entirely irrelevant.

These facts are recorded, by me, in the form of your own documents/web pages.

Dears

I have done a booking yesterday, for two passengers to istanbul on turkish airline (zainab almualem and Abdulla aman), Trip is from 6th till 16th of January.

As per below message, amount was deducted (Thank you for using your card XXXX2240 for GBP 625.080 at ETRAVELI.COM UK on 12-Dec 7:39 PM GMT+3. Available bal xxx.)

I have added my email ([protected]@gmail.com), yet no confirmation was received.

Kindly contact me or send me my confirmation

Confirm air tickets were void by gotogate without any Information, consent from us, untill we received a message from bank about refund transaction from gotogate . On questioning, first excuse was Issue with bank account, when clarified with bank, their second excuse - it was a Security issue ! We have confirm tickets from air line site which meant they were issued and then void, refund from bank shows transaction was successful, Real security issue is with us about our Confirmed tickets Cancelled without our knowledge . And had to issue new tickets at Double the price after days of futile follow up and meaningless tensions ...yet ...

Hello I was trying to book tickets on the 4th of November 2018, and it did not work. Now I want to use my money but it's not on the card but I have no tickets purchased from GOTOGATE (i now bought tickets through a travel agent here from bolivia, already), so i would like to ask for the money to be refunded back unto my card. The card holders name is RICKY ROD PENNER. We were looking to book a flight one way to Toronto from santa Cruz bolivia.

I got an email from noreply.[protected]@gotogate.com stating that Gotogate is currently processing my order, and once the payment has been confirmed, I will receive and email confirmation. This was over an hour ago, and I still did not receive an email confirmation of my booking.

The mobile number I used was +[protected] and the email address I used was jaishree.[protected]@gmail.com.

Awaiting your response on the status of my booking, as I've never had to wait this long for a confirmation.
In addition, I've been calling your 24/7 contact number, with no response yet (am still in the queue).

I have booked to fly from London to Warsaw on 8 Nov, returning on 10 Nov. I received the booking confirmation on 4th October with no information on how to check in.
I received an email on 2nd November stating that I could check in early if I paid £7. The exact wording on the email was "Let us take care of it for you and give you one less thing to think about. That way you can go straight past the queues and all the stress of the airport". This statement suggests that if £7 is not paid, I have to check in at the airport. So as the flight is in the early morning I paid £7 for an early check in today.

After paying £7 the confirmation screen stated that the boarding passes would be available up to 3 hours before departure at the latest. As I was going to leave home 4 hours before my flight, I called the customer service to see if the boarding passes could be available any earlier. I was then informed that I could just check in online 24 hours before the flight, and did not need to pay £7. However I was told this cost was not refundable.

I re-checked my documentation and there were no details about checking in. Therefore when I received the email on 2nd Nov about having to pay £7 to check in, I presumed this was my only option.

Please find attached the email on 2nd Nov and confirmation of the £7 fee for today's date (5th Nov)

This whole process was transparent and misleading, therefore I am asking for the £7 paid for check in to be refunded.
Best wishes
B M Keohane

On November 1st, 2018 around 2 PM the website is gotogate.com and they sold me flight that does not exist and they refuse to coctact me and never sent me any email confirmation nothing or reservation number.
After I made the flight purchase, a confirmation window came and the took the money. they the travel agency windows closed and I got no email not flight confirmation nothing. I looked for the phone number of the company and there is none neither email. the contact page does not exist.
here a link of reviews of this company which I regret no seeing first.

I request inmediate refund and compesation where applicable for this fraud.

https://www.sitejabber.com/reviews/gotogate.com
https://www.tripadvisor.com/ShowTopic-g1-i10702-k7559817-o30-Is_Gotogate_a_reliable_website-Air_Travel.html

here is an whois raw data on this so called travel agency.
AS YU CAN SEE THE EMAIL IS PROTECTED AND DIFFICULT TO CONTACT
Domain Name: gotogate.com
Registry Domain ID: 4396620_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois. nameisp.com
Registrar URL: www.namesrs.com
Updated Date: 2018-05-25T14:26:53.00Z
Creation Date: 1999-03-17T05:00:00.00Z
Registrar Registration Expiration Date: 2019-03-17T04:00:00.00Z
Registrar: AB NAME ISP
Registrar IANA ID: 1371
Registrar Abuse Contact Email: [protected]@nameisp.com
Registrar Abuse Contact Phone: +46.[protected]
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: Protected
Registrant Name: Protected Protected
Registrant Organization: Shield Whois
Registrant Street: Radiovgen 2
Registrant City: Vstra Frlunda
Registrant State:
Registrant Postal Code: 42147
Registrant Country: SE
Registrant Phone: +46.[protected]
Registrant Fax:
Registrant Email: gotogate.[protected]@shieldwhois.com
Registry Admin ID: Protected
Admin Name: Protected Protected
Admin Organization: Shield Whois
Admin Street: Radiovgen 2
Admin City: Vstra Frlunda
Admin Postal Code: 42147
Admin Country: SE
Admin Phone: +46.[protected]
Admin Fax:
Admin Email: gotogate.[protected]@shieldwhois.com
Registry Tech ID: Protected
Tech Name: Protected Protected
Tech Organization: Shield Whois
Tech Street: Radiovgen 2
Tech City: Vstra Frlunda
Tech Postal Code: 42147
Tech Country: SE
Tech Phone: +46.[protected]
Tech Fax:
Tech Email: gotogate.[protected]@shieldwhois.com
Name Server: A1-13. AKAM.net
Name Server: A14-64. AKAM.net
Name Server: A16-65. AKAM.net
Name Server: A18-66. AKAM.net
Name Server: A5-67. AKAM.net
Name Server: A7-64. AKAM.net
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2018-11-01T18:48:13.00Z

Flight fihour from athens, greece-london on 3 november 2018 was cancelled on 17 october by cobalt (the carrier) which ceased operations. The flight had been paid in full. My son was not informed until today. He has received no emails informing him of the demise of cobalt or what he should do. Contact phone numbers of gotogate in the uk and sweden are not responding; the site is inactive and does not provide any information re the flight or procedures for redress be it alternative flights, refund and/or compensation.

In this dearth of information, it is essential that clients should be able to contact someone in these companies to discuss matters.

He wishes to have a refund of the flight that was cancelled plus the difference between the cost of the replacement flight and the refunded flight or, alternatively, a refund of the cost of the replacement flight. He will need to know the procedures to be followed and, of course, contact numbers and addresses. He will, of course, be in a position to provide proof of purchase, payment, flight and emails.

However, in the meantime, in the dearth of appropriate information from gotogate, I request that the above information be provided as soon as possible.

Yours faithfully,

Dorothy tavoulari (mrs)

On behalf of n. Tavoularis

Soy Jaquelina Marchese les estoy pidiendo un reembolso que tuve que pagar en el aeropuerto de Paris Beauvais con numero de reserva N2BDKD hacia Barcelona el dia 2 de octubre por dos pasajeros, el mio propio y Jorge Calatayud por un total de 190 Euros por equipaje y checking en ventanilla.
Despues de varios intentos que hicimos para hacer el checking a travez de la pagina web de RYANAIR Y NO PODER HACERLO, llegamos al punto del checking en persona y nos cobraron 55 euros por cada uno mas 40 euros por cada maleta, el insidente se repitio con otros clientes tambien.
Intentamos contactar a la compania Ryanair en varias oportunidades pero tampoco tuvimos respuesta.
la atencion de la persona que estaba tomando los cheching y el equipaje de los clientes era totalmente nefasta y vulgar, de muy malos modos entonces para evitar que esto pase a mayores ya que la compania de aviacion RYANAIR no tiene la amabilidad de comunicarse con nosotros ni tampoco telefono de contacto recurrimos a ustedes porque ustedes fueron quienes nos emitieron el boleto.
Sin otro particular y esperando tener noticias de ustedes a la brevedad,
saluda cordialmente
jaquelina Marchese
[protected]