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CB Travel Agencies and Tour Operators GoToGate Unhelpful and misleading customer service
GoToGate

GoToGate review: Unhelpful and misleading customer service

J
Author of the review
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my extreme frustration and disappointment with the customer service I received from your team. Despite multiple attempts to resolve an issue, I was met with unhelpful and misleading information.

We were trying to change our flights and were given incorrect information about the availability of economic class seats. However, when we checked online, we found that there were economy class options available. Despite this, we were still want to charged an additional $900 for the flight on bussines class, which was originally priced at $150 in economic class

It was a long and difficult day dealing with your team, but we were unable to get any meaningful response or speak with a supervisor. The lack of help and misinformation we received was unacceptable and I hope that you will take immediate action to address this issue.

I hope to hear back from you soon and resolve this matter amicably.

Claimed loss: more than 300$ in tikets and more than 90$ in calls in the costumer service for nothing

Desired outcome: At least get back 390$ I spent and I don't know anything more about this company

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Update by Jordi Julia
May 20, 2024 11:01 am EDT

I recently had a disastrous experience with your company's customer service. We tried to change our flights, but it took an eternity for them to verify our tickets. And when they finally got around to it, they told us that we couldn't change our flights at all. To add insult to injury, the customer service was atrocious. We were given the runaround and refused even basic assistance, such as speaking with a supervisor.

The lack of help and transparency was appalling. We were left feeling frustrated and helpless. Needless to say, I will not be recommending your company to anyone.

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    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
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GoToGate Category
GoToGate is ranked 11 among 61 companies in the Travel Agencies and Tour Operators category
#09 Cruises.com Cruises.com #10 FlightNetwork.com FlightNetwork.com #11 GoToGate GoToGate #12 AffordableTours.com AffordableTours.com #13 Avoya Travel / Rev Agency Avoya Travel / Rev Agency

Most discussed complaints

I have been dealing with this matter since December 3, 2020
3
(opinions to this review)
 Irresponsible customer service
1
(opinions to this review)
 Unhelpful and misleading customer service
1
(opinions to this review)
 payment debited but no ticket processed
1
(opinions to this review)
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