GoToGate
reviews and complaints

I booked a flight from Milan to Tel Aviv on 12/09/2021, the flight has been postponed by the airline in 6 hours and I asked for refund. Ryanair refund and gotogate got it. however, it is more than month and half and the didn't refund my account. I already called customer service few times, and they promised I will be refunded. this still didn't happened.

Today, 09/09/2021, I paid twice [755, 74 X 2] for the same flight. I
Order no:LCG4ZU
Booking number: RGSVG4
I tried paying first with my Paypal id Bernadette MARTIN.
I did not work. Page disappear from the screen so I thought it was counseled .
I then try with VISA card successfully.
Maybe 1 hour later, I received an email from Paypal saying that the payment was done.
So, I would like you to make a refund.
PayPal don't allow me to take a screenshot, so I had to take a picture of the screen.
I wish this can be helpful

Scammed me out of $1000 on a flight. Due to covid, had to reroute. I couldn't get hold of anyone on the phone. Was asked to sign up for "priority" contact service (big fee per passenger - what BS). I mailed on the contact form and never got a response. Turkish Airlines allows free, full money back cancellations, but GoToGate just allowed the time to elapse and never cancelled the flight or refunded me or responded to my mail. They hold all the flight details so you can not cancel the flight yourself.

booking no. LSL7AK order KYBWDW. I made the order on 6.8.19. Tap flights were cancelled due to corona virus. I paid 591 $ and on 21.7.21 got a message that you are about to pay back only 143 $.
I have two questions:
1. why only 25% ? where is my money ?
2. have you paid me already the refund ? how ? I can't see it in any of my credit cards.
please email me back:
[protected]@gmail.com

I am owed a refund of £2662 GBP for some flights for my family (of 6) from Bangkok to Cairo via Bahrain, which were originally scheduled for 2nd July 2020 then we rescheduled direct with gulfair to 1st July 2020. The agent (GoToGate) has confirmed that gulf air has not processed this, but as an agent there is no evidence that they have followed this up at all. We have been waiting for this refund for over one year. We are not a corporate entity, we are a family and these are our personal savings.

I called several times and all the times I got a of lie from you! Your money is refunded and the trip is canceled! No my money is not refunded but my trip is canceled! I'm sick of listened to the same story every tome I call! They keep saying contact your financial institution but it's not then! Y'all never process the charge back! I'm gonna make this as social as passively on every social
Media I known of! I'll call my lawyer and the tv if need too! This is absurd! Can't even talk to a manager! Ams don't keep saying the dispute is still open! Look at picture! Bs!

On 23 July 2021 we booked flights from Tenerife Norte (Spain) to Ibiza (Spain) on Vuelling Airlines for three people (Surnames Viljoen, Ferreira & Ferreira) travelling on 27 July 2021. At the time of the booking the screen was just hanging and it never went through to the normal confirmation screen. We left the browser open for long and still nothing happened. Subsequently we tried to retrieve the booking via Gotogate as well as Vuelling with no result. Since Gotogate cover themselves with statements on their site that it could take up to three days for confirmations we did not immediately stress. The payment however went off later on the 23rd and we still did not have any confirmation. We immediately tried phoning their main number "+[protected]" from three different telephone numbers - it just did not work at all. We tried phoning for three days in a row (Today they have a note of their phone troubles on their website which was not there then - see attached). We also sent 4 emails between 23 July and 26 July to "[protected]@gotogate.support". We missed the flight and had to rebook new ones at additional costs elsewhere. The first reply to our emails we got from them was a week later on 2 Aug after our travel date! In the reply they only stated that the confirmation had been sent to our email (not which email) on the day of the booking and if we wanted to cancel we must contact the airline direct! BUT we booked through them!? Furthermore they would charge us a 60% cancellation fee! We immediately asked for proof and details of the email address used for the supposed original confirmation. To this they also only replied a week later! They sent a generic reply on 10 Aug without the detail we asked for. We responded again asking for the detail. They sent the same nonsense reply without the detail on 19 August. We asked details once again and on 25 August they sent the generic reply AGAIN. All replies without the simple question being answered - "what email address was used?"! They clearly can not show where they sent the supposed confirmation to. That makes us think it never existed and they are scamming us. So in summary we paid for flights, tried our utmost to get hold of them through various means, missed our flights, paid for new flights and a month later with four replies from them they were still not able to prove that they have sent any confirmation.

AVOID GOTOGATE AT ALL COSTS!

I booked a Lufthansa flight from Manchester to Taipei on May 8 for me and my son under the order number of L8RP1B. But, in two weeks time the flight was cancelled. So, I requested a refund. On June 20 Lufthansa has confirmed the refund to GoToGate and GoToGate hold the money since then. Today is August 25 I still heard nothing from GoToGate. I rang GoToGate two weeks ago and the customer said that he will put my case as priority. And I should be able to receive my refund in two weeks. However, nothing has paid. I wonder why GoToGate could hold our £1263.79 after received full refund from the airline more than two months. I feel very unsafe and disappointed with the service from GoToGate. And it is very unfair and unlawful to hold my refund. I will call my bank to see if they could help to pressure GoToGate.

Booked return flights to Almeria spain from London gatwick.wish to change dates.Emailed 4 times.told to phone only.yes I could change flights but gotogate want £50 more per flight than easy jet direct.when I spoke to them I had 2 laptops looking at same flights gotogate website was again £50 cheaper than phone call.when I told the man on phone he put the phone down.Please help me x

I booked tickets (booking reference RCSRTW) Brisbane-Cooma-Brisbane for 22/08/21 & 27/08/21 well in advance (2 months or so) with no COVID restrictions in destination area. A month ago lockdown was announced over there (whole NSW) with flight rescheduled in inappropriate for my family way. I tried to reach Gotogate customer service via email ([protected]@gotogate.support) and phone (+[protected]) but no reply and phone is obviously dead. I require flight cancellation and refund.

Gotogate booked the wrong dates for my flight tickets and refused to cancel or refund my money. I have tried many times to contact them but have been unsuccessful. Their phone service does not work and I am unable to contact their customer service. I refuse to pay for a transaction that is unauthorized. They charged me for flight tickets I was unable to use. I tried disputing this charge but they keep fighting it with my bank because they claim that it was authorized when it was not. They will not even allow me to resolve this matter with them. This situation is beyond frustrating because I am unable to get in contact with this agency.

Booked flights to Europe in Sept of 2020 for a trip in April of 2021. Two of the three legs were canceled or changed to another day. Airlines confirmed I was due a refund on the two flight totaling around $2k. After about 8 calls directly to GoToGate and contacting them through their on-line refund request, all promises of ‘quick help' or ‘escalating to manager' or ‘I'm authorized to submit only one refund to the airlines for you', have had no results. It's now Aug 13, 2021 and I have not received a refund or any type of notification that a refund will happen. Like everyone else, we just want some of our money back if not all. Next steps? Small claims court?

They took money out my account for tickets and I didn't received the
email yet and I don't know how to contact them

Booked flights for last April, obviously couldn't go due to covid, so we cancelled and now it has been an entire year and we still can not get our money, we are in another lockdown now due to covid, going in 7 weeks and we need our money back. Please help us they do not even look at our emails and just send an automated email back.
Order number L2QCG2
Cherie Kelly
[protected]
We have numerous follow up emails with the same reply

One leg of my flight from Toronto to Antalya (booking LAMC58) was cancelled by the airline (namely the one from London to Antalya). Gotogate could not secure another flight from London to Antalaya. As a consequence, I had to book a last minute more expensive and less convenient flight with 2 stops from Toronto to Antalya. On top of that, Gotogate refuses to refund the leg from Toronto to London claiming it is a different airline. Clearly, Gotogate is missing the point, this treatment is unacceptable.

We bought 3 roundtrip tickets to Spain in July 2020, for 05-15-21 @ 5-29-21 from Miami to Barcelona and back to Miami. We couldnt travel bacause Spain was closed to tourist during those dates, we tried since a couple of weeks before the travel date to look for alternatives, refunds, changes of dates. They refer us to the Airline (TAP Portugal) the airline refers us to them. If we send an email they say we have to call, when you call, after a long wait they transfer to another extension and received no answer).
Date tickets purchased- 7/30/2020
Confirmation Order number- L4N2KI
Booking Reference - Flight QCRJA Miami - Barceloneta
Booking Reference - Flight TQJZER Barceloneta - Miami

Desirable resolution - a refund of the money.

Hi! My return flight Tel Aviv - Zagreb ( March 31 - April 7, 2020) was cancelled due to Covid-19 outbreak. Order number L2LADC booking reference OTXQKT. I filed an application for the refund. However, I haven't received any refund yet (after more than a year of waiting). The latest update of my refund case information was made on June 11, 2021 and the status is still "Waiting to process payout".

We couldnt travel because Spain was closed to tourism by May 15, 2021, we tried to change the dates or get a refund. The airline says that since we bought the tickets by www.gotogate.com they are the ones that have to gave us options. Its been like a back and forward and still haven't had any options (a refund or alternative tickets). We called and wrote many times.

Received an email from Air Canada on 14th May (attached below) saying that I am eligible for a refund for flights in March 2020. I forwarded this to GotoGate and received an automated reply saying that there was a backlog and to be patient. On 13th July I forwarded the email again and received no response. I forwarded the email again on 4th August and received a reply saying that I should contact GotoGate by telephone. Impossible to get through to anyone.
Booking Reference Number: W32FGS
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Air Canada is now issuing refunds for all tickets with travel dates on or after February 1, 2020 and purchased before April 13, 2021 for flights cancelled either by Air Canada or by you for any reason. Our records indicate that your booking reference number W32FGS is eligible for a refund.

Additionally, if you've received an Air Canada Travel Voucher, Aeroplan points, or eCoupon for a cancelled flight during the dates mentioned above, you may also make a refund request.

To get your refund started, please contact your travel agent or online travel agency. ---------------

Renatus Murindangabo booking Ref MUIPCA Confirmation order no L2BZBL
My complaint i bough return ticket from your company departure on 4th Feb. 2020 from Brisbane international airport to Kigali international airport and return on 4th April 2020 from Kigali international airport to Brisbane international airport which flight cancelled because of covid19 since then i tried to contact them but proper answer they been giving me. please on my humble request is to refund my flight return.
thanks
my contacts
Renatus
[protected]@gmail.com
+[protected]