eDreams
Reviews and Complaints

Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.

I booked a flight from Kenya to New Zealand and had to reschedule it. The flight was a 2-leg one from Kenya to Indonesia and from Indonesia to New Zealand. I was given a call from their call centre from India and the flight was rescheduled, but only one leg from Indonesia to New Zealand, while I was informed (and requested this) that both legs wee rescheduled. I was promised to be sent a confirmation of the new dates within 48 hours. As this didn't happen, I made several calls to request it. Finally, after 9 days, a confirmation was sent. Unfortunately, meantime I missed the original flight that wasn't rescheduled! After sending them my complaint, they said I had requested rescheduling only one leg and that they had recordings to prove it that they can send to me. I requested the recordings but since then (over 2 months now), no one has contacted me. It is almost impossible to get hold of them now. It is clear their staff who was rescheduling it made a mistake and then not sending me a confirmation within 48 hours was another failure. If they sent it, I would have picked up there was something wrong and there was still time to fix the issue. TO summarise, a terrible experience and I would advise everyone staying away from eDreams. There are a lot of complains all around the internet about them that I should have read before I even opened their website. I wish I had checked, for example, a ConsumerNZ warning about this scam company. https://www.consumer.org.nz/articles/media-release-online-travel-agent-edreams-causing-nightmares?gad_source=1&gclid=CjwKCAjwte-vBhBFEiwAQSv_xczmbMwWnpSMl9HbQFnXV95weQpquqWuB43cwVAJqR5wtZL49BdknxoCMpEQAvD_BwE

eDreams has been a go-to choice for many travelers seeking affordable flight options. With a rating of 4 stars, it's evident that customers have had positive experiences with the platform. Many users have highlighted the ease of use, good customer service, and the ability to find cheap flight tickets. While some have faced minor issues like language barriers or hidden fees, the overall sentiment leans towards satisfaction. If you're looking for a reliable platform to book your next flight without breaking the bank, eDreams could be the solution you've been searching for.

I want to make sure that I cancelled the prime membership as I do not wish to pay monthly subscription after 30days free trial. I have already requested through your agent and was confirmed the cancelation but received an email afterwards that I have joined the prime membership. I assume that it was an automatic email but Please make sure it is cancelled.

This is the first time I have booked a flighted with eDreams. After reading some bad and some good reviews. I always like to experience my own thoughts. I havnt actually been in the flight as yet so I really can not make a comment on the actual flight ect. But up to now with my booking details and everything it has all gone smoothly. I will make a review when I return in October

I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration

Why must I register?

What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member

But now it's look compulsory and I'm asking Why?

The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms and the membership fee is amortised after just a few bookings. So I would recommend prime membership to frequent travellers.
The booking platform works very well. Its main fault to me is that the only possible method of payment is by credit card.

I booked this flight early thinking I would get the time and stay over between flights as I wanted them. The time of the flight would suit us for transfer to the airport, I could book the seats that I wanted at a reasonable price, when we flew from Melbourne to UK we were given different seats, that was with a different airline. I just hope this does not happen again. When we have flown Emirates before we have been satisfied..

Yes. I received a request to travel to Krakow and it was a short time. I checked the airline flying from Beirut to Krakow and I see that I will divide the flight into portion. One Beirut and Antalia and the 2nd Antalia Krakow. For the portion Beirut Antalia I can pay on airline esite, but for the portion on Antalia -Krakow I couldn't pay online on the Sunexpress airline then I check for travel agent and I see that I can pay on edreams for the flight so I pay and I receive a reservation.

I want to take the time to thank you for your EXCELLENT SERVICE! Last year new customer on your online page, booked my flights to Cape Town for my holiday from JHB to CPT and returned. I did investigate your page reading all the reviews before booking because I always do my homework!

I am a business owner and I know customers just complain about *** and give bad reviews because they feel like it. After reading through all the good and bad reviews I used my own discretion to make use of your service

3 Months after I booked and fully paid, BRITISH AIRWAYS COLLAPSED! Immediately panic alarms hit me, yes it is difficult to get hold of you on the phone or by email - so I thought to myself, thats it I have lost money and it was my own fault! A month later on your system I try to put a claim in to get my money back, I did make piece that I am not going to get anything BUT IT IS WORTH A TRY

3 Months after I claimed, forgotten about it, I woke up the next morning checking my bank account - AND YOU FULLY REFUNDED ME FOR THE FLIGHT!

WRITING THIS IN CAPITAL BECAUSE YOU DESERVE IT - THANK YOU FOR YOUR EXCELLENT SERVICE! EVEN THE FLIGHTS GOING TO CAPE TOWN WENT DOWN SO SMOOTH, WALKED IN, BOOKED OUR LUGGAGE AND OFF WE WENT TO CAPE TOWN, WITH THE MONEY IN OUR POCKETS YOU REFUNDED US ON OUR RETURN FLIGHTS.

THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE!

Hello! I recently used eDreams as a last minute, book a hotel and flight to Vegas, kind of trip. After making my purchase and also buying the trip canceling option, I went and read reviews and was surprised to see so many negative reviews.
I'm not sure why those negative reviews were so negative.
Anytime I had a question or needed any kind of help, an eDreams representative always made sure to help me and reassure my bookings were good.
I made sure to contact both airlines to check that my info and booking status were good. I called the hotel to confirm my reservation. Everything went great with no problems!
I then had an issue where I saw on a Facebook group page, that the hotel I had was going through renovations and some rooms had no ac or hot water. I contacted eDreams to ask them to cancel my hotel and I would pay any fees needed. I just did not want to be in the dessert with no ac haha. Fortunately my eDreams rep was able to cancel my hotel with no penalty fees and refund the hotel part of the trip. Unfortunately I did have to rebook a hotel and with only 3 days till the trip. Vegas hotel prices were rising. I did book a hotel through my employer instead very last minute.
When looking at my cancelled hotel room. I noticed it said my flight was in process of being canceled as well. I contacted eDreams reps multiple times just to reconfirm that my flights were not cancelled and each one helped me and reassured me that they weren't cancelled. I even check with spirit and frontier reps and everything was good!
So I'm not sure why people were saying that the reps weren't helpful and refunds weren't being given back. I believe if you're patient and let your reps help you. They will help you. But you also have to help yourself and check that everything you booked has gone through. Going through any 3rd party to book flights and hotels has its downfalls. But if you do your due diligence and check on everything you've booked. You should have no problems. Remember. Hotels and flight workers are trained to help customers who book directly through their sites first and 3rd parties come second. Be patient and responsible and you should have no problems booking through eDreams.

An amount of 64.99 euros was debited from my account under the description "EDreams Prime- Barcelona, Spain on 19th of Feb 2024 with transaction number 2402190800501580050158681." However, upon reviewing my recent transactions, I cannot recall applying for any such service or making any bookings with e Dreams in recent days. As such this deduction appears to be possibly unauthorised activity on my account.

I have requested edreams for refund through email but I have not recieved any positive response from them yet.

I bought flight tickets on 2022 07 and company without informing me charged yearly fee ussing my credit card data. I was charged next year too, so totally 2 yearly fees which have never been ordered without knowing me, I noticed it only by cheching my bank account. It is fraud, it is forbiden unauthorized usage of credit card data. I am still waiting for refund, but nobody contacts me. They used my credit card data without my permission.

It is 2 months since my flight was cancelled by Turkish airlines, I have still not had one singe email from edreams, I sent request after request for a refund but all totally ignored. The law states that all cancelled flights must be refunded in 10 days, but it seems edreams need longer so they can find some way of keeping your cash. Do Not book with these people, they are pirates and scammers. Once they have your money, you've got very little chance of getting it back.. Still Waiting eDreams, give me back my £ 765.46

I tried to raise a complaint over the phone and couldn't.

So the customer service representative told me to fill a form out.

I filled it out and after a few days someone emailed me about my tickets and didn't even raise my complaint so I responded and its been like a week now and haven't received any response.

Recently I filled that form again and its been few days but haven't heard back.

My flight reference number is ***581.

Hey guys, I just wanted to share my experience with eDreams. I made the mistake of booking my flight through this agent and it turned out to be a nightmare. If there are any changes to your flight schedule, which can happen at short notice due to common excuses, it can take years to get your money back. In fact, many clients never receive their money back at all. It's unbelievable that this agent can never be held accountable. The amount of money lost may seem small, but imagine if this happens to thousands of people who are looking for cheap flights and book through this agent. The amount of money accumulated from people who lose hope or give up must be in the millions of dollars.

In my case, after changes were made to my flight schedule by the agent, which I only found out about through their phone app, my family and I had to stay overnight at a hotel at our own cost. When it was time to board the plane at Perth Airport, we were refused entry onto a Malaysian Air's plane even though we had a valid evisa to enter Saudi Arabia, a valid Australian Passport on February 7, 2022, a PCR Test, and a vaccination certificate. A Menzies Company staff member, who was a Malaysian Air subcontractor for customer handling, made the decision that my visa was invalid, even though the eVisa was obtained from a government single platform: visa.visitsaudi.com.

I tried to complain to eDreams, but they had no email address to address complaints to. So I spent dozens of hours calling them with no result or clarity, as the people who responded to the call were consultants, mostly based somewhere in India.

I tried to seek legal representation, but it was difficult for two reasons: 1. The money value of the case was low, and 2. The case involved multiple jurisdictions. As of writing this review on February 12, 2023, I still have not received a refund.

Recently, eDreams said that they could not get a refund from Malaysia Airlines and left me to deal with the airline directly. After a year, Malaysia Airlines contacted me and claimed that I did not show up, even though I clearly argued with Menzies ground staff that refused us to board the plane. But as an ordinary person, I, like you, have little power to seek redress in cases like this.

I tried to complain to The Menzies's executive, but he washed his hands of the situation and instead directed me to an email of a Malaysia Air regional manager in Perth. However, the manager never replied to any of my several emails.

If you want to hear my story and sign the petition on Change.org to get people aware of the mistakes I have made, type in this key phrase: stop-menzies-aviation-with-its-unfair-plane-boarding-refusal. Let's put this irresponsible and corrupt practice into account as a civil movement.

I lost $4,000, and I hope you don't have to go through what I experienced. The message is clear: do not repeat my horrible experience.

Let me tell you, my experience with eDreams was a complete disaster. I thought booking my flights through an online travel agency would be a breeze, but boy was I wrong. The website crashed a few times during the booking process, but I was willing to overlook it because of the low price. I booked two separate tickets and received a confirmation email stating that my reservation was placed and to wait for 24 hours for confirmation. However, within 20 minutes, I started receiving a flurry of emails, and that's when the nightmare began.

I received an outbound flight ticket with my name on it and an inbound flight ticket with another passenger's name on it. Then, I received an email stating that my booking was amended due to a card decline, which was confusing because I knew my card had sufficient funds. I decided to call customer support, and to my surprise, they were very helpful and understanding. However, after spending hours on the phone, we still couldn't resolve the issue.

The customer support representative told me to follow a standard procedure of calling my bank and coming back to them. I did just that, but my bank assured me that they didn't block any transactions. After a second call to customer support, I was asked to wait for another 24 hours for confirmation. The next day, I received yet another email stating that my card was declined. I went to my bank's branch, and once again, they assured me that there were no declines. I called customer support for the third time, and they told me that one ticket was declined, but the other was still in the process, so I had to wait another 24 hours.

After trying to pay with three different cards from three different banks, all with sufficient funds, none of them were accepted. I requested a refund, but to my surprise, I was charged a non-refundable admin fee of 75 pounds. I didn't receive a single full ticket, but I was charged almost half the price of both tickets. I was beyond frustrated at this point.

When I requested invoices for the declined and accepted transactions, I was told that I could only get an invoice for approved transactions. To make matters worse, I was asked to wait for another 24 hours. I contacted my bank again, but there were no declines. To add insult to injury, eDreams claimed that they didn't take another payment from my account.

In conclusion, I will never use eDreams again. The experience was a complete nightmare, and I wouldn't wish it on anyone.

So, I wanted to go to Paris with my wife and I found edreams.com. I booked 2 tickets from Boston to Paris on November 1st. But, when I checked my credit card statement, I saw that they charged me a different amount than what I agreed to pay. I was really upset and immediately contacted their customer support. But, I had to wait for several hours to actually talk to someone. Finally, I talked to someone and asked for a cancellation and full reimbursement of the tickets. They asked me to write an official complaint to their customer service online. I did that the very same night, asking for a full reimbursement and cancellation of the ticket, that very same day. But, instead of refunding me the full amount, they refunded me only the difference of what I had agreed to pay and what they actually charged my credit card! (52 euros) I was really angry and called them again. But, they forced me to write 5 different complaints and had me wait for over 28 hours on the phone, talked to 24 different agents, all in India! All of them were courteous and nice, but none of them ever helped me. They all asked me to wait and that they would contact Barcelona, the head of customer support. But, 45 days later, I still have not received any response despite all my efforts and wait.

They kept my money for 45 days and NEVER answered any of my written emails. I talked in the course of my calls to 3 different floor managers who tried genuinely to help but always referred Barcelona as the only support center that could actually take this type of decision. They all said they would recontact me personally after 3 days and every time I never heard back from anyone. I kept the name of all my 24 interlocutors and even recorded some of the crazy conversations where sometimes you barely understand what they are saying. And every time I would call, I would have to wait an average of 90 minutes before they answered the call!

In 30 years of dealing with airlines and booking agents, that has never happened to me. Not only was the ticket I bought charged at a different price (which they admitted as they reimbursed me the difference - which in itself is an outrage), but the ticket I bought also had insurance and did not reflect the possibility of changing the dates of my tickets either. The whole online booking is just a huge mess and appears to be a scamming machine to fool customers.

And what is even more infuriating, you have to wait literally hours before you get on the phone and you generally end up talking to someone in India that has absolutely no way of resolving the issue.

In the end, I managed to talk to the head of customer service in Barcelona, who just purely and simply canceled my 2 tickets, refused to reimburse me the difference, and edreams.com kept $300 from us. The worst experience ever after 30 years of international travels and agents. Avoid them like the pest! And check trip advisors complaints. There are thousands of people complaining about the same thing. This company is just a big fraud scamming away customers. Don't be fooled by their attractive prices!

i bought ticket from UAE to Maldives , after changing of schedule i have asked refund and i tried to contect with VIA WATSUPP AND EMAIL THROUGH WHAT I HAVE GIVEN DETAILS ACCORDING TO, unfortunately i am unable to communicate with any of this , i have already contected with indigo airline , but till now i didnt get any updates frome e' dreams .

i am waiting fro them to get my refund .

It’s a scam. I paid 72 euros for insurance for three passengers. I had to activate it and now they are giving me a run around since March when they state they pay within 10 days. Every time I call, they promise to pay but never do. If you chat, the char agents uses a trick where it shows you did not answer their question so they close the chat. It’s unbelievable that a company of this size is a pure scam. I am looking for way to take action. Bloggers, influencers, journalists, please contact me [protected]@gmail.com. There are so many people having the same experiences.

Funds were withdrawn out of my account from edreams prime for $69.99 on

5/30/24. I had no idea what this was and was not familiar with this company.

I want my money refunded back into my account.

I am Antoinette Skipper.

I did not subscribe to anything with edreams prime and i'm disgusted that your company went into my account and took my money

Your company should not have made it there business to take money from my account without my authorization.

that's call stealing! against the law in the United States

I bought some tickets with them and then the airline changed the flights to a time that was suitable for us. We said we wanted the money back, eDreams started the refund after 10 communications where they said we had to contact the airline directly (which makes no sense as I bought the tickets via them). Then they said that the refund was in process and after chasing another 20 times now they say the airline went in bankrupt but it’s not true, you can still book tickets with them. I want my money back now. Booking reference [protected], they should be able

To see all my back and forth messages on my file

I have been trying to change my booking reservation, ID [protected].

The flight I am trying to pay for and book ! is for the 24th of May to 29th May.

Unfortunately, I have been called by a person who says is from Edreams, who could not speak English, his Spanish was very broken and the signal wasn't good.

After asking me to confirm the last digits of my card online, he insisted that I could only pay by credit card

I declined to give him any of my credit cards details on the phone. Then he sent me a link.

I sent the detIAeived any confirmation of this payment.

He kept on insisting in me paying by credit card which I haven't done.

I AM USED TO PAY ON LINE AND BEING NOTIFYED IMMEDIATELY VIA EMAIL OR WHAPP OR SIMS.

Now I am risking to loose my flights in May for this edreams incompetency.

Booking ref number : [protected]

We have 2 kids and we book the ticket based on available extra luggage on Edreams website, I have added 3 luggage and paid for it and on the website didn’t mention that the extra luggage is not available to purchase, But one day after I made the booking, I have received an email to cancel the 3 extra luggage that I have already purchased and it says : This is usually due to either a lack of availability or confirmation from Scandinavian Airlines. I have to add this date is 98 days to the flight how possible that the flight is full by this time? Basically now the ticket is no use for us and we ask for refunding the payment but they say the ticket is non refundable and to be honest we are only canceling the ticket because the website changed the condition of the ticket.

on the website/app is still showing the purchased luggage (attached picture)

Invoice # 2021-SAL7 - [protected]

Date 15/03/2021.

2 Tickets Melbourne - Brisbane 11/06/2021 (QF610)

Brisbane - Melbourne 15/06/2021 (QF21)

Fee: $721.72 + Booking fee $76.72

Requested refund on 8/06/2021

Case # 2024-[protected]

I have sent numerous emails to eDreams

Advised by Qantas that the have processed the refund on their behalf and that I need to contact the Booking agent who can now provide my refund. (eDreams)

I did so but was advised by eDreams I had to wait for Qantas to forward refund to eDreams

Can you please advise current status and arrange my refund asap.

regards

Gary D

Good after noon,

My name is Tsimpouki Sofia and my mail: s.[protected]@gmail.com

My booking reference is [protected] with eDreams and I cancelled my Prime subscription on 2nd February.

Since then, I called three times (!) to be informed on the exact time when I receive my money back. Every time your employee was assuring me that in 2-3 working days I will receive my refunding. My last conversation was with Mr Napil. He assured that he was working on me refunding!

Please, reply to my email the reasons for the 20-day delay in refunding the money that I deserve.

I am 92 years old and do not know what this is about I booked a flight with

with Allegiant to go to Florida and the flight was canceled with no replacment

Then on my American Express I have a charge from you people for 62.99

PLEASE CREDIT THIS TO MY AMERICAN EXPRESS. THE LAST FOUR NUMBERS ARE 1007 AND MY NAME ON THE ACCOUNT IS J OAN

SHARKEY. I DO NOT NEED PROBLEMS AT MY AGE! PLEASE E MAIL ME

WITH THE RESOLUTION OF THIS, IT IS THE FIRST AND LAST TIME I USE THIS AIRLINE THE TICKET WAS 393.10 IT IS AN HOUR AND A HALF RIDE FROM WHERE I LIVE. THAT IS NOT A CHEAP FLIGHT BUT I AM NOT PAYING ANOTHER 612.99 YOU CAN SUE ME FOR IT !

E MAIL IS [protected]@gmail.com

Flights KL1060 08/12/2023 and flight KL1065 10/12/2023 were cancelled with less than 5 hours to spare, incurred hotel stay, additional transfer costs and cannot engage with them at all regarding refund, the best I have is they have stated I could ring KLM and chase, I cant as I didnt book it through them, terrible service, 2 months later and no further forward or looking like this will be resolved.

Hi,

I booked a flight on the 30 July 2023 from Cape Town to Johanesburg via the eDreams app. The flight was cancelled and I’ve requested a refund for months and eDreams promises to refund me but they don’t. I’ve emailed the flight but they say they can only refund me if it’s initiated by eDreams, I’ve emailed and called their call centre many times but there’s progress. May you please assist me to get the refund. Here is the eDreams booking reference:

[protected]

I am a 76 year old. On Jan 23m 2024, I Mistakingly booked flight on edreams thinking it was porter airlines. When I saw their charge for 170.66 cdn for a $411.00 flight i realized i had made a mistake. I cancelled my porter flight as it was within 24hrs. and got a cheaper fare for the same dates.

When i finally contacted edreams thru their chat line which took a considerable

amount of time, they said the sale was final and they would not return their fee.

I am very disappointed by their response , their company policy and lack of public relations

missing confirmation email for my upcoming flight from Bombay to Doha on January 26th, 2024. I booked this flight today and was given a booking reference number, but the webpage reloaded and I cannot find it anywhere.

However, I have not yet received the confirmation email containing my itinerary details and e-ticket. I have checked my spam folder and inbox thoroughly, but it is nowhere to be found.

I am concerned about not having received the confirmation email, especially as the flight is only six days away. I would greatly appreciate it if you could resend the confirmation email to my email address: [protected]@gmail.com.

To help you locate my booking, I can provide you with the following information:

Flight Date: January 26th, 2024

Flight Route: Bombay to Doha