eDreams’s earns a 4.3-star rating from 8817 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Flight cancellation refund
Flight booked from London to Boston (USA) return departing 18/10/2023. I took out cancellation charge and paid fees. I cancelled within the timeframe permitted by the contract. I have not received a refund and despite numerous telephone calls they have persistently lied and told blatant untruths about the timing, the fees, the entitlement, the content of telephone calls and offered no formula for resolution
No confirmation email
I chose 3 flights (The flight from Amsterdam to Oslo on Jan.9th 2024, from Oslo to Tromso on Jan.10th, and the flight from Tromso to Amsterdam on Jan.13th) on the Dutch website of eDreams (https://nl.edreams.com), I paid for them and my bank confirmed me that the transaction was successful. But I did not receive any confirmation emails nor a reference of my booking. After I signed in my account, there is no booking history! How can I know my flights' information?
Desired outcome: I want the confirmation email.
Flight refund not received
I booked a flight with edreams from Birmingham uk to Harare (Zimbabwe), flight was on 28.11.2023 and 3 hours to departure time i received an email from the airline saying my flight had been cancelled. I later found out that Birmingham Airport had shutdown due to air traffic signal issues.
I requested for my refund from edreams and up until today i have endless emails from Edreams saying they are trying to source the money from the airline so that they can pay me back. The help centre is unhelpful and full of lies, they told me at one point that my refund was going to take 30 days and now it is way past that.
My advice to those travelling, DO NOT USE Edreams, you'll never get your refund.
Claimed loss: I lost £2730.37
Desired outcome: I would want my refund back since Edreams never provided the service i paid for
Tickets & EMail Marketing
I made a booking from Athens to Heraklion, two tickets, on 5th of October for the Christmas period on 28th of December specifically . There was a message saying about a prime subscription at that time but nothing about any amount for me paying additionally. After one month of the reservation I was charged 83,54 euros, 3 days ago for no reason, I had purchased some air tickets 1 month ago but suddenly yesterday I saw EDreams had charged me for no reason and no transaction. Also I get email marketing from them and I can't unsubscribe from their list.
Claimed loss: 83,54euros + 1,67euros expenses
Desired outcome: Refund the money I was additionally charged
Flight cancelled, eDreams siad would raise refund but after 2 years have still not refunded
Reference of my booking from eDreams: 718******9
Cancelled by airline (not by me). I asked for refund from eDreams, they wrote to me on 16 June 2021:
"We would like to inform you that as checked booking with concerned team would like to inform you that going to update bank details as well as going to raise refund for P********W for 428.84 EUR so would request you to wait for 3-4 months as its involuntary cancellation"
It is now end of 2023 and I still have not received the refund despite numerous emails reminding them of it.
When I booked I paid for checked in luggage but thought I could use this as a large cabin luggage. Then I had to p
When I booked with eDreams (booking reference: [protected] - Airline booking reference: VIPBFM), I paid for a 10kg "checked in" luggage. I was confused with this as Ryanair generally charges for " a large cabin luggage option". This was what I had in mind as I couldn't travel with a larger suitcase having to flight with different companies.
I only realised that I couldn't take my luggage in the cabin when I reached the Ryanair gate and I didn't have time to go back to the desk to drop off the bag.
Ryanair asked me to pay again for that luggage () which I find very unfair as I had already paid for the luggage with edreams.
Could you please let me know how I can get a refund with edreams or with Ryanair for one or the other fees?
Thanks in advance
Unauthorized transaction on PayPal account
Dear eDreams customer service,
I am writing to inform you that I have an unauthorized transaction on my PayPal account from your company.
Amount is $94.99
Invoice ID 991251dd-5f19-4ff0-abd6-c0163e8e1780 Transaction ID 25W684089Y528680A
I did not make this purchase and I did not receive any invoice or email from you regarding this transaction.
I request that you cancel this transaction and issue a full refund to my PayPal account as soon as possible. I also request that you provide me with a confirmation email that this issue has been resolved.
Please reply to [protected]@gmail.com with the status of this request and any further information you may need from me.
Thank you for your cooperation and prompt response.
Sincerely,
Aiman Alansi
Desired outcome: Refund
Refund problems
1, Confirmation number IYGSX
2. Booking ref. #[protected]
3, Fyght was canceled.
4. Wizz air infored me that amount of 254 euro was returened to your credit card 7574 walid till 6/24
5. Cant reach you through your application in android phone . After claiming refund - the app cant connect to following page
6. edreams didnt inform me concerning my cancellation and followig return of 567 euro to my credit bank account.
7. Pls inform
8. e-mail: markus.[protected]@gmail.com
9. Tel. [protected]
Claimed loss: 567 euro
FLight Refund
Bought tickets to Eldoret, Kenya in July of 2022.
Flight was canceled by airline in November of 2022.
I paid for premium services which give you a refund within 3 days of cancelled flight.
Almost a year later, still no refund.
Contacted airline directly, they said since it was booked with edreams, they should give refund.
So far, no effort on their end to resolve this.
Claimed loss: around $300
Desired outcome: refund
Impossible to unsubscribe from your emails
As I'm sure you're aware it's impossible to unsubscribe from edreams email chain (not that I have any recollection of signing up for their emails when I used their service in the first place). For some hilarious reason they've added an 'unsubscribe' button on your emails - but of course they take you to an ERROR 404 page so are completely pointless. It doesn't gain you any customers - it just irritates your current ones.
My email is [protected]@gmail.com and I would like you to take this off your email list please.
Desired outcome: Get me off edreams email list
Insurance
I purchased insurance to change my plane ticket with this company. After requiring me to do so they made me spend over 4h on the phone with them, making me go from agent to agent. After some time they told me that I could not have changed my plan ticket because I was hitting the 24h mark before departure. That was not true as my plane was leaving in 30h. I...
Read full review of eDreamsHotel reservations
I booked a double room at hotel Ruby Lotte in Hamburg germany through edreams. E dreams listed this hotel as having double rooms. This was a trip not with a romantic partner. When I got to the hotel, they told me that they NEVER have double rooms, and that the best I could do would be to buy a second room for the night. I tried to contact edreams through a special membership called prime which they offer. There was no one available. I had no choice but to book a second room. I subsequently contacted edreams and was told that they cannot refund the money on either reservation. I asked for escalation, they gave me the same response
Great news, Jasper! Your booking in Hamburg is confirmed Image
eDreams booking reference:
[protected]
Image
Image YOU'RE SAVING WITH PRIME
Ruby Lotti Hotel Hamburg
Düsternstraße 1-3, Hamburg, DE
Image How to get there
Check-in
Thu, 19 Oct 2023
From 3:00 PM
Check-out
Fri, 20 Oct 2023
Until 11:00 AM
Lenght of stay
One night
Special check in instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check in instructions
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Know Before You Go
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees
Fee for continental breakfast: approximately EUR 24 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are...
Your stay
Group:
Image 2 adults
Room:
Image Twin/double room - lovely, Room Only
Check cancelation policy
This booking is not cancellable.
Property description
Property Location
A stay at Ruby Lotti Hotel Hamburg places you in the heart of Hamburg, within a 5-minute walk of Neuer Wall and Bleichenhof-Passage Hamburg. This hotel is 1 mi (1.5 km) from Miniatur Wunderland and 1 mi (1.6 km) from Elbe Philharmonic Hall.
Rooms
Make yourself at home in one of the 289 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a vending machine.
Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Business, Other Amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Vending machine • Coffee/tea in lobby • Breakfast available (surcharge) • Snack bar/deli • Bar/lounge
Customer details
Full Name: Jasper Schmidt
Image Prime member
Phone number(s): [protected]
e-Mail: [protected]@jasperschmidt.com
Manage your booking Image
If you need to change or cancel your reservation, you can do so via the manage my booking online hub.
Manage my booking
Your pocket travel companion Image
Get the app to access your booking details offline and enjoy exclusive support via live chat.
Download the app
Image Prime - priority support
Need help?
Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.
Visit support area
Image Best price guaranteed
Total Prime Price $177.78
Help center
Need help?
Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.
Visit support area
Terms & conditions about your purchase and privacy policy
i Sorry, you can't reply to this email, but you can contact us through the app.
eDreams Prime
IATA
© [protected] eDreams. All rights reserved. eDreams LLC owned by Vacaciones eDreams S.L. ARC accredit agent. CST [protected], Florida ST38821. ARC [protected].
Claimed loss: $177 euro
Desired outcome: Refund of 177 euro
Refund for accommodation
Booked accommodation using edreams received confirmation from edreams. Before trip I asked for confirmation they said could not trace it so I did my wn booking with different establishment. To my suprise I had my visa card debited twice for original booking through edreams now no response on my refund even though ive sent all the documents information they required totally been ignored this for hostel hosho paris
And my card was not authorised by me for use
Claimed loss: 2x 654 euros
Desired outcome: refund asap
Tentative to get funds from my credit card
There are two usecesful tentatives from E dreams prime barcelona to withdrow 74.99 euro from my card, one was on 22.10.2023 at 07.36..39 and the other onr on 25.10.2023 at 16.09.15. My credit cars number is 5437 2326...8407.
Why you have made these 2 attemps.
Bardhyl Guda
Tirana, Albania
E- mail: [protected]@gmail.com
E- mail: [protected]@yahoo.com
Mob; +[protected]
+355 [protected]
Desired outcome: Stop tentavies from withdraw funds
I don't know
You have recently - 5.09 pm on 24th October - taken Euro 74.99 or $126.54 Australian from my Wisecard. Transaction No was #[protected]. I don't know what this is for, and I don't believe I have requested to purchase anything from you. We did purchase airline tickets from Dublin to London about 5 or 6 weeks ago but they have been fully paid for at the time. Would you please refund this money to my card.
My email address is [protected]@gmail.com I tried to get a password without success. I tried to communicate with you on line but without success.
Michael Johnson
Desired outcome: Don't take my money for nothing
Refund
Hi,
I am writing to you to request refund for the second flight booking reference - [protected], due to your "System Glitch" I find it hard to understand why you would only refund a portion of the flight, if my payment did not go to the correct company as this is sitting with you.
I should also be sending you an invoice for wasting my time and continue to follow you up, as you were aware of your system glitch issues, it is your responsibility to proactively contact the customer in advance to provide update.
Thanks
Jonathan
Desired outcome: Please provide the remaining refund ASAP.
Confirmation email not received
Hello! Please help me! I have been using your service for years and never had an issue! Now its been 1 month since I bought 2 tickets and have no confirmation email from edreams! I have an email with electronic invoice from wizzair and I have been charged the money for the tickets.
2 tickets for adults
Name 1: Eloiz Hristova
Name 2: Martin Dimitrov
Flying from Sofia, Bulgaria to Munich West Allgäu (FMM)
Date: 24th of October
Time: 7:25AM
Please, help me as I must access my tickets for check in today! Also need to purchase luggage but I cannot reach you through phone without reference number!
The email I used when purchasing tickets: [protected]@abv.bg
Thank You!
Desired outcome: Receiving a confirmation email.Or receiving access to check in my tickets!
Edreams charged me 74,99€ for the Prime subscription but I’m sure I did not agree to any kind of subscriptions they offer
I booked a flight to Sweden a month ago, and today I got charged 74,99€ for some kind of subscription I didn’t even agree on.
Now after it has happened I realise that I made a mistake by choosing to buy tickets thru Edreams in the first place, If you check their reputation it definitely speaks for itself, (bloody nightmare) to say the least.
I hope that eventually some one will investigate this disaster of company, because the amount of bad reviews and complaints need to draw some kind of attention.
Desired outcome: I demand refund 74,99€ from Edreams.
Misspelled name on my airline ticket
On September 28 I booked a ticket from Johannesburg to Shenyang China for two people on singapore airlines. I have the names and all the information spelled correctly on my side, both on the confirmation email and the edreams application. I have called edreams several times with regard to changing the name but they just keep delaying, they also have never...
Read full review of eDreamsCannot connect with support on "airline canceled flight" matter
Hi,
My father is 80 years old and he bought a multiple flight from edreams
From Athens to Ankara and the to Tel Aviv.
When arrived to Ankara the flight to Tel Aviv was canceled but without refund details.
When I try to contact edreams the only available way is by guided chat which does not work properly (buttons are unresponsive) and I cannot proceed anywhere.
Could not find any other possible way to find out about my case
any help will be much appreciated
Regards
Ran
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 14, 2024
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