eDreams
Reviews and Complaints

This company tricks customers into paying for a Prime membership to obtain cheaper flights, then when you try and cancel it keeps auto-renewing anyway. You cancel it on the site, but you've still paid for the account for another year, so you may still use it for that year. If you try to use the account during the year (that you've paid for already) they re-activate the auto-renew again without telling you.

This practice is unfair and predatory and doesn't respect the client's wishes to cancel the subscription after the year ends.

I thought I cancelled my membership but it got renewed for another year. I then asked them to cancel it and they just told me I couldn't get a refund. If I use the account I paid for, the auto-renew will kick in again. So I just paid for an account but should not use it, if I wish to ever cancel this subscription. They offered me a service I cannot use if I ever wish to cancel my membership.

Any help will be very welcomed on this issue.

Many thanks.

Flight booked from London to Boston (USA) return departing 18/10/2023. I took out cancellation charge and paid fees. I cancelled within the timeframe permitted by the contract. I have not received a refund and despite numerous telephone calls they have persistently lied and told blatant untruths about the timing, the fees, the entitlement, the content of telephone calls and offered no formula for resolution

I chose 3 flights (The flight from Amsterdam to Oslo on Jan.9th 2024, from Oslo to Tromso on Jan.10th, and the flight from Tromso to Amsterdam on Jan.13th) on the Dutch website of eDreams (https://nl.edreams.com), I paid for them and my bank confirmed me that the transaction was successful. But I did not receive any confirmation emails nor a reference of my booking. After I signed in my account, there is no booking history! How can I know my flights' information?

I booked a flight with edreams from Birmingham uk to Harare (Zimbabwe), flight was on 28.11.2023 and 3 hours to departure time i received an email from the airline saying my flight had been cancelled. I later found out that Birmingham Airport had shutdown due to air traffic signal issues.

I requested for my refund from edreams and up until today i have endless emails from Edreams saying they are trying to source the money from the airline so that they can pay me back. The help centre is unhelpful and full of lies, they told me at one point that my refund was going to take 30 days and now it is way past that.

My advice to those travelling, DO NOT USE Edreams, you'll never get your refund.

I made a booking from Athens to Heraklion, two tickets, on 5th of October for the Christmas period on 28th of December specifically . There was a message saying about a prime subscription at that time but nothing about any amount for me paying additionally. After one month of the reservation I was charged 83,54 euros, 3 days ago for no reason, I had purchased some air tickets 1 month ago but suddenly yesterday I saw EDreams had charged me for no reason and no transaction. Also I get email marketing from them and I can't unsubscribe from their list.

Reference of my booking from eDreams: 718******9

Cancelled by airline (not by me). I asked for refund from eDreams, they wrote to me on 16 June 2021:

"We would like to inform you that as checked booking with concerned team would like to inform you that going to update bank details as well as going to raise refund for P********W for 428.84 EUR so would request you to wait for 3-4 months as its involuntary cancellation"

It is now end of 2023 and I still have not received the refund despite numerous emails reminding them of it.

When I booked with eDreams (booking reference: [protected] - Airline booking reference: VIPBFM), I paid for a 10kg "checked in" luggage. I was confused with this as Ryanair generally charges for " a large cabin luggage option". This was what I had in mind as I couldn't travel with a larger suitcase having to flight with different companies.

I only realised that I couldn't take my luggage in the cabin when I reached the Ryanair gate and I didn't have time to go back to the desk to drop off the bag.

Ryanair asked me to pay again for that luggage () which I find very unfair as I had already paid for the luggage with edreams.

Could you please let me know how I can get a refund with edreams or with Ryanair for one or the other fees?

Thanks in advance

Dear eDreams customer service,

I am writing to inform you that I have an unauthorized transaction on my PayPal account from your company.

Amount is $94.99

Invoice ID 991251dd-5f19-4ff0-abd6-c0163e8e1780 Transaction ID 25W684089Y528680A

I did not make this purchase and I did not receive any invoice or email from you regarding this transaction.

I request that you cancel this transaction and issue a full refund to my PayPal account as soon as possible. I also request that you provide me with a confirmation email that this issue has been resolved.

Please reply to [protected]@gmail.com with the status of this request and any further information you may need from me.

Thank you for your cooperation and prompt response.

Sincerely,

Aiman Alansi

1, Confirmation number IYGSX

2. Booking ref. #[protected]

3, Fyght was canceled.

4. Wizz air infored me that amount of 254 euro was returened to your credit card 7574 walid till 6/24

5. Cant reach you through your application in android phone . After claiming refund - the app cant connect to following page

6. edreams didnt inform me concerning my cancellation and followig return of 567 euro to my credit bank account.

7. Pls inform

8. e-mail: markus.[protected]@gmail.com

9. Tel. [protected]

Bought tickets to Eldoret, Kenya in July of 2022.

Flight was canceled by airline in November of 2022.

I paid for premium services which give you a refund within 3 days of cancelled flight.

Almost a year later, still no refund.

Contacted airline directly, they said since it was booked with edreams, they should give refund.

So far, no effort on their end to resolve this.

As I'm sure you're aware it's impossible to unsubscribe from edreams email chain (not that I have any recollection of signing up for their emails when I used their service in the first place). For some hilarious reason they've added an 'unsubscribe' button on your emails - but of course they take you to an ERROR 404 page so are completely pointless. It doesn't gain you any customers - it just irritates your current ones.

My email is [protected]@gmail.com and I would like you to take this off your email list please.

I booked a double room at hotel Ruby Lotte in Hamburg germany through edreams. E dreams listed this hotel as having double rooms. This was a trip not with a romantic partner. When I got to the hotel, they told me that they NEVER have double rooms, and that the best I could do would be to buy a second room for the night. I tried to contact edreams through a special membership called prime which they offer. There was no one available. I had no choice but to book a second room. I subsequently contacted edreams and was told that they cannot refund the money on either reservation. I asked for escalation, they gave me the same response

Great news, Jasper! Your booking in Hamburg is confirmed Image

eDreams booking reference:

[protected]

Image

Image YOU'RE SAVING WITH PRIME

Ruby Lotti Hotel Hamburg

Düsternstraße 1-3, Hamburg, DE

Image How to get there

Check-in

Thu, 19 Oct 2023

From 3:00 PM

Check-out

Fri, 20 Oct 2023

Until 11:00 AM

Lenght of stay

One night

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check in instructions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Know Before You Go

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

Fee for continental breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are...

Your stay

Group:

Image 2 adults

Room:

Image Twin/double room - lovely, Room Only

Check cancelation policy

This booking is not cancellable.

Property description

Property Location

A stay at Ruby Lotti Hotel Hamburg places you in the heart of Hamburg, within a 5-minute walk of Neuer Wall and Bleichenhof-Passage Hamburg. This hotel is 1 mi (1.5 km) from Miniatur Wunderland and 1 mi (1.6 km) from Elbe Philharmonic Hall.

Rooms

Make yourself at home in one of the 289 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a vending machine.

Dining

Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and a 24-hour front desk.

Vending machine • Coffee/tea in lobby • Breakfast available (surcharge) • Snack bar/deli • Bar/lounge

Customer details

Full Name: Jasper Schmidt

Image Prime member

Phone number(s): [protected]

e-Mail: [protected]@jasperschmidt.com

Manage your booking Image

If you need to change or cancel your reservation, you can do so via the manage my booking online hub.

Manage my booking

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Get the app to access your booking details offline and enjoy exclusive support via live chat.

Download the app

Image Prime - priority support

Need help?

Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.

Visit support area

Image Best price guaranteed

Total Prime Price $177.78

Help center

Need help?

Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.

Visit support area

Terms & conditions about your purchase and privacy policy

i Sorry, you can't reply to this email, but you can contact us through the app.

eDreams Prime

IATA

© [protected] eDreams. All rights reserved. eDreams LLC owned by Vacaciones eDreams S.L. ARC accredit agent. CST [protected], Florida ST38821. ARC [protected].

Booked accommodation using edreams received confirmation from edreams. Before trip I asked for confirmation they said could not trace it so I did my wn booking with different establishment. To my suprise I had my visa card debited twice for original booking through edreams now no response on my refund even though ive sent all the documents information they required totally been ignored this for hostel hosho paris

And my card was not authorised by me for use

There are two usecesful tentatives from E dreams prime barcelona to withdrow 74.99 euro from my card, one was on 22.10.2023 at 07.36..39 and the other onr on 25.10.2023 at 16.09.15. My credit cars number is 5437 2326...8407.

Why you have made these 2 attemps.

Bardhyl Guda

Tirana, Albania

E- mail: [protected]@gmail.com

E- mail: [protected]@yahoo.com

Mob; +[protected]

+355 [protected]

You have recently - 5.09 pm on 24th October - taken Euro 74.99 or $126.54 Australian from my Wisecard. Transaction No was #[protected]. I don't know what this is for, and I don't believe I have requested to purchase anything from you. We did purchase airline tickets from Dublin to London about 5 or 6 weeks ago but they have been fully paid for at the time. Would you please refund this money to my card.

My email address is [protected]@gmail.com I tried to get a password without success. I tried to communicate with you on line but without success.

Michael Johnson

Hi,

I am writing to you to request refund for the second flight booking reference - [protected], due to your "System Glitch" I find it hard to understand why you would only refund a portion of the flight, if my payment did not go to the correct company as this is sitting with you.

I should also be sending you an invoice for wasting my time and continue to follow you up, as you were aware of your system glitch issues, it is your responsibility to proactively contact the customer in advance to provide update.

Thanks

Jonathan

Hello! Please help me! I have been using your service for years and never had an issue! Now its been 1 month since I bought 2 tickets and have no confirmation email from edreams! I have an email with electronic invoice from wizzair and I have been charged the money for the tickets.

2 tickets for adults

Name 1: Eloiz Hristova

Name 2: Martin Dimitrov

Flying from Sofia, Bulgaria to Munich West Allgäu (FMM)

Date: 24th of October

Time: 7:25AM

Please, help me as I must access my tickets for check in today! Also need to purchase luggage but I cannot reach you through phone without reference number!

The email I used when purchasing tickets: [protected]@abv.bg

Thank You!

I booked a flight to Sweden a month ago, and today I got charged 74,99€ for some kind of subscription I didn’t even agree on.

Now after it has happened I realise that I made a mistake by choosing to buy tickets thru Edreams in the first place, If you check their reputation it definitely speaks for itself, (bloody nightmare) to say the least.

I hope that eventually some one will investigate this disaster of company, because the amount of bad reviews and complaints need to draw some kind of attention.