eDreams
Reviews and Complaints

I booked a ticket with eDreams on 12/6 just to realize that even though I selected the ticket for Jan 4, the final ticket was booked by eDreams for Dec 22. I submitted the request to change the flight date right away. In the submission screen in eDreams application it was noted the travel agent will get back to me within 24-48 hours. Nobody contacted me and the status in the application co tinier to show as pending. I kept checking the status but it continued to show as pending without any progress. Since I purchased the "date change option" insurance which allows to change the flight date without penalty, I tried contacting eDreams via number provided on insurance contract. The number however is not a working number. On Dec 16 I called eDreams customer service number and after waiting for over an hour, talked to representative and explained that my change request was not being processed for nearly two weeks. I was told he will make the date change and send me confirmation email within 24 hours. Again, did not receive anything. Next day I called eDreams again. After spending over 3 hours on the phone trying to get a representative to talk to me, I was finally told that they cannot change my flight because there is no longer any availability. I noted to the representative that I just checked and saw the flight was available on Google, Ait Tahiti, and even in eDreams. The representative insisted there was no availability even when I confronted that I am looking at the available flights. The only option I am left with is to dispute the charge with my credit card company. In this experience with eDreams, I was lied to over and over again, I was denied the service that I paid for (i.e., date change option insurance), I was purposefully delayed by eDreams pretending they were working on my change request and finally was lied to my face even when I presented evidence, that they cannot change my flight because of lack of availability. I actually rebooked the flights directly with Air Tahiti, evidencing the availability was not the issue. This company needs to be shut down.

I had booked two tickets and few weeks later the flight was cancelled by the airline, so I did contact the airline, it was successful and only a few days later the airline has already return the money to eDreams but I still haven't gotten my money back from eDreams, no customer service
I need a refund back to my card, i am still waiting for my money

Please refund

Reference number for eDreams flight: [protected]
My name is John TSITARIDIS. I booked and paid for a flight with eDreams with the above reference number. A Singapore Airlines flight from Istanbul to Melbourne. Flight SQ391 from Istanbul international. I attempted on at least 25 occasions in the weeks leading up to the flight to rebook it. Each time I spoke with an agent I was cut off while on hold. I spent hours and hours on the phone explaining that I was being cut off each time and requested the initial agent to deal with my rebooking request. Every time I was put on hold I ended up being cut off.
My ticket cost over $1000 Australian dollars.
Can you assist me in either getting a refund or being able to rebook my flight for a future date.
Thank you. My email address is: [protected]@live.com.au

I was refunded back in April (well, OPODO/EDREAMS was refunded on my behalf) and opodo has been lying like a snake about it. They received my refund and refuse to release it to me and it's coming up on a year even though they promised a refund within 180 days and it's in their contractual obligation to refund.

I am not playing games anymore. I am organizing a class action lawsuit against this scam company and have been in contact with lawyers as well as many others who have been defrauded.

Anyone who has been scammed can feel free to join the page at which I am gathering/organizing participants. https://www.facebook.com/groups/1188801908311659/?ref=share

I am also filing reports to the attorney general against their FL business and instructing everyone to do so.

I received an emergent email from eDreams that my flight from Zurich to Malta was made significant changes. But they didn't tell me what changes was made. The only telephone number they provided cannot be connected. I downloaded the eDreams App to solve such problem. I cannot login the app via my google account, which is unbelievably stupid.

Now I don't know how to contact them and I don't know what happened to my flight.

I definitely need a customer service to help me solve this problem.

I was purchasing a ticket to Brazil, the total price was one during the whole process, after completing the purchase they I received an email with the trip confirmation, on that email they had the total price as more than what I agreed to pay during the purchase. I tried to contact them to fix it, and they wanted to charge a fee for cancelling. I got not tickets + a charge in my credit card. Stay away!

I cancelled a flight 5 minutes after booking it. This was 3 months ago. 30 calls and one claim later, I still don't have my refund. This despite the fact that the airline has refunded edreams in full shortly after I cancelled.

A month ago, I thought I had finally experienced a break through with edreams. I received an email from the Customer Care Team in response to my appeal, saying that I would be refunded within 10 working days. No refund. And when I phone to ask why I did not receive the refund I was promised, edream agents don't know what I'm talking about. Each time, they say I will be contacted by a supervisor in 24-48 hours. But that never happens.

When I called today and reminded the agent that no supervisor ever contacts me, the agent hung up on me. I did you not. He hung up on me.

This is Peter aziz, (EDreams booking number #[protected])
can you please help me to get my money back, ,
It's been 8 months since I canceled my tickets and I didn't get the refund yet !

Airlines been canceled my ticket since last April 2021 and I haven't get the refund yet from EDreams
Last update :from united airlines is that they sent a check to EDreams last September 7th 2021,
(Check number 6148227)

EDreams hold my money till this moment
I need help please,
every week I am calling e dreams customer service they keep saying you have to wait without providing any accurate information.

I have booked a flight for my daughter on October 7th to join me in Olbia. eDreams has cancelled the flight on short notice and I had to book a crossing on Corsica Ferries. The reference number is [protected] in my daughter's name: Hannah Rampton.
I was refunded on 22nd november but was charged for PRIME when I never asked for this subscription. The excuse is they sent the consent by email to my daughter but it should be sent to the cardholder, the person who is actually paying for the tickets.
It is very difficult to get hold of anyone in this company, I will never ever go on their website again.

My booking reference is [protected].
I canceled my booking due to COVID outbreak 2020 and according to the policy I have the right to refund, EDreams confirmed my refund but since then they claiming that they are unable to get they refund from the airline .
They stop answering my emails, please find the latest response from the customer service

On Sep 1, 2021, at 4:44 PM, eDreams Customer Service Team wrote:

Dear customer,
With regards to your reservation [protected]. We would like to inform you
that as we check with the status of your refund, the refund is still pending
from the airline, however we have requested to the airline to authorize for
refund. So once airline authorize for refund, we will refund you back to the
same card,

Dear All,
Please, return me urgently payment for 54, 99 Eur which I didn't confirm for some Prime or any other service, what you took it from my bank account debit MasterCard [protected] SBERBANK Bosnia&Herzegovina,
on the date of 15th of November 2021, at hours 08:29.
Thanks in advance
Kind regards
Srdjan Rodic
mobile [protected]
email: srdjan.[protected]@gmail.com

I booked a flight through eDreams over 10 days ago and I have yet to receive my booking confirmation. I have contacted the customer support (their automated robot Kris) and i'm assured they will send me an email within 24 hours. After doing this 3 times and never receiving a single email I tried requesting to speak to an agent; again I was told to fill in my details and I would receive an email within 24 hours. I tried this multiple times and still haven't received an email. My flight is in 3 days! I can't even book another seat on the flight directly through Ryanair because my passport details have already been used to book a seat on the flight. I am so fed up of trying to get through to a real person in customer support.

This is by far the worst experience I've had trying to book a flight or deal with a customer support issue. I'll never book through eDreams again.

Dear Sr. Or Madam,

our flight was cancelled at the time due to COVID and we have requested the refund or a Credit two Years ago and the Status of approval still on first stage, we have sent various email and no response from edreams. i am sending in attached prove of status and below the email sent to edreams requesting a refund.

Regards
Rui Cardoso

email below sending request:
[protected]@e.edreams.com; [protected]@edreams.com.

Flight details:
booking ref n. [protected]

Our Contacts +44 (0)[protected]
email: [protected]@hotmail.com; [protected]@hotmail.com;

Dear sir,
you charged me 59.99$ for what and why?

i didn't buy any services from you recently and i didn't book anything from your company, why you charged my credit card bank account today 59.99$. I didn't order anything from e.Dreams
please, refund me the money you took.
Please, note i bought a ticket from you from kuwait to bahrain
on the 8th of nov, 2021 pnr # [protected]
so, explaine your charges mistake

sincerely,

khalid abdu
kuwait 965-[protected]

I had made a reservation by the travel agency to request the agency cancel my ticket on Nov 21, 2021and refund the amount to the same card to get nothing till this moment. I called the travel agency several times asking for the refund to tell me to wait for 1 or 2 days to continue the same story.
after a number of calls, I contacted with AIR FRANCE to inform they return the money to the travel agency and there is nothing to do from thier side.

Hi dear/Sir/Madam

I tried to cancel my flight Khartoum to Dublin, through Turkish airlines..because I have an emergency Medical reasons.
I paied Cancellation insurance when I did my booking.
I called this agency in UK number for many time, the call take more than 45 minutes to be answered, and then a customer service stopped the calls with no answers and that happened frequently, I tried to contact through their online website and through emails, but no consideration .
Really I am very regret to buy a ticket from this agency and I don't recommend anyone to do same.

My booking details as follows

Tickets name Saffa Babker and Mohamed Elhag.

edream booking reference [protected]

Date of departure 21/10/2021

at 00:00am, Khartoum to Dublin.

Turkish airlines TK 681- TK 1971

Cancellation for medical reasons

Insurance details policy number:
CNXFLT151

Please help me
Thanks millions

SaffaBabker

Wrost service for refund process. Every time i call they lying me. Never book with edreams. I have 2 booking both has been cancelled by airline. i

it's been more than 9 months of cancellation and still i m BEGGING for my refund WHICH IS MY OWN MONEY.

[protected] and [protected]

To whom it may concern

I have made and paid a booking to fly from Montreal (canada) to Lyon (france) on the october 3 third, with my credit card .

booking reference number eDreams: [protected]
Flight reservation number with Air Canada: UJE2FX

I have got the option to cancel .

i have cancelled my booking on october 4th and i have requested a refund.

Edreams claim they are waiting for Air Canada to authorize the refund.

I have contacted Air canada and they have confirmed the refund to Edreams.

I am desperate because it seeems Edreams has a very bad record in terms of customer service.

I am looking for some advice to settle my request for Refund.

Thank you for your help

GMontagne

[protected]@me.com

Hello There

I booked at 18 may 21 for four tickets from Mel to Cairns return through eDreams to fly with Jetstar at 24 Nov 21 and return back 04 Dec 21. As a result of the lockdown in Melbourne I cancelled the tickets with Jetstar. cairns Regarding Booking no. [protected] with eDreams, I tried to get in touch with it for such a long time.

I canceled my booking no. [protected] with Jetstar and they refunded the money to you on 25 Sep 21. Please it is urgent to refund the money to my credit card ASAP because I'm very frustrated from this behavior, and tried so hard to get in touch with eDreams but I received no answer.

I contacted Jetstar and they advised me to sent an email to Travelfusion. Travelfusion advised me to contact eDreams. I tried to contact eDeams via email and your email was wrong.

I received the attached email for Jetstar to confirm the cancellation and the refund that sent to you.

We are very unhappy with this company. We have tried to postpone a flight more than 24 hours in advance, as premium users, and they have given us a series of excuses that were not true: first, they have said that we would have to speak with the flight company. This flight company has denied it, they say that the responsibility lies with Edreams. After speaking with Edreams again, they say that they cannot attend the request due to a system crash, as if the problem were the client. Some time later, they say they place us in an urgent service, that they will call us. An hour later, someone who only speaks French calls us. When I tell him that I don't speak French, he tells me, as best he can in Spanish, that a Spanish agent will call me shortly, which has not happened. I call them again and they tell me again to call the flight company, I tell them one more time that I have already done it and that this is not the procedure, and they start to drag me and say that I should have called before. I tell him that I have been trying since the morning and that they do not solve anything for me. Then he hangs up the phone on me. The service is lousy, they are rude and impolite. Hope someone can fix this.