eDreams’s earns a 4.3-star rating from 8821 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Shady business practices
I used edreams to book a flight for my niece. Due to the third party issue eDreams asked for a wire transfer to pay and secure the reservation. The wire transfer was completed and received by them only to have them say they could not book the flight. I asked for a refund and have been waiting a month for that refund. I have sent e-mail after e-mail getting what appears to be empty promises from them of an incoming wire transfer. eDreams required my money to secure the reservation within 24-hours, it has been over 30-days trying to get my refund.
Be very careful doing any business with Vacaciones eDreams S.L. They are not an honest company, doing unhonest business.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to check your case and help you with your booking confirmation. In order to do that and clear all your doubts, we kindly ask you to provide us your booking code.
Once we receive this information, we will check it and give you a reply shortly.
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
We appreciate your comments and observations and would kindly remind you that the relevant information on how our company works could be found published in a FAQ section of our official web site and in the terms and conditions you accept during the purchase.
As it was explained previously, the service fee would depend on several factors and one of them is the mentioned method of payment, which could be selected from the drop window before starting the search and the price in this case would be adjusted to the method of payment you would be using.
The adjusted to the selected method of payment and the detailed breakdown of prices is also shown after the customer selects the type of the card at the end of the booking process and before the customer confirms the purchase. Thus once confirmed, we understand all charges were accepted.
Warm regards,
Nicole - eDreams
First of all, we would like to thank you for your comments and for booking with eDreams.
Further to the points you´ve raised, we are sorry that you have found it necessary to make this post concerning this matter. We are very aware of the importance of ensuring that our customers are clearly informed of their price breakdown and believe that our site does give this visibility.
We are able to inform you that eDreams´s goal is to offer the best deals available on the market for the purchase of travel products and services of your search therefore, the advertised price would be the lowest by default and could be conditioned by a special offer of a day. The relevant information on the applied promotion could be found below every flight option. In order to benefit of the offer you may be requested to provide the payment with a certain method of payment.
eDreams has a transparent fees policy. Administration fees, which are collected in term of handling a request and issuing the ticket are calculated as per number of passengers and trips and would depend on the method of payment selected.
Please note that you may adjust the price selecting a method of payment from the drop window before starting the search.
We remind you that during the booking process you are able to see all charges and fees that will be applied before confirming the purchase.
All this information is always shown before the buyer confirms the purchase so, once the reservation is confirmed by the passenger, we understand all charges have been accepted.
If you are not in agreement with the indicated charges you are at any time able to cancel the booking.
We hope we could clarify your doubts and for any future occasion kindly suggest you to pay a special attention to details when booking.
We wish you a pleasant journey and remain at your complete disposal should you require any further assistance or information.
Warm regards.
Nicole - eDreams
We thank all of you for sharing comments on your eDreams experience.
We work hard to prevent and avoid any fraudulent transaction to our customers assuring a secure shopping in internet thus, we would be very grateful if you could respond a private message we have sent to each of you and indicate us your booking details, so than we can investigate and rectify if the incidence was caused from our end.
Thank you in advance for your kind cooperation.
Best wishes,
Nicole
eDreams - Customer Care team
We have just read your message and we will like to study your case in detail. For that purpose, please let us know your booking reference and email address so we can also contact you.
Thanks in advance,
Frank - eDreams Customer Care Team
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 31, 2025 - View all eDreams contacts
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Hello all,
Edreams charged $69.99 to my credit card without asking me and there is no e-mail address I cant reach, phone number they provided kept me wait 20 minutes and after they connected to another department who are never replied after waiting another 30 minutes. Be aware
I calling four time for cancel prime but i can't because this people no want cancel prime.I tried online but the same I can't CANCEL PRIME .
On February 10, an amount of 89.99 euros was debited from my bank account. I did not make any ticket purchases on this date.
My flight were canceled and edreams claimed they can't reach to airline to request a refund and sent me to the airline myself. While i was able to reach the airline within minutes only to hear that only my travel agency can request the reund. eDreams just closed the request and my money is lost. This seems like a scam.
I bought a ticket to edmonton, and payed but after a minute and 2 cibc gave me a fraud message about Edreams, the ticket was for 289 but theyh deducted 388
I am entitled to a refund since my flights were cancelled by the airlines
for more than 60 days dreams costumer service give me the same answer: 'we will contact you in 72 hours', but they don't and the refund never came
I have spoken to them over 10 times
I feel like I've been scammed
A month ago I purchased an airline ticket through EDREAMS for about 300€, but then last Saturday, 18-11-2023 at 08:22:44 I was charged 64.99€ without having authorized such charge.
Can you please reverse this charge?
Gratefully,
Lidija Djordjevic Runić
Tel: +[protected]
E-mail: pastorlidija@sbcglobal.net
The link in all edream emails sent to unsubscribe simply leads to a page that states: "505 Error" Internal Problem. This leads to basically no person being able to unsubscribe from the countless emails that are sent everyday.
You are trying to charge my credit card, for something I have not purchased. Who are you? Date you tried to take money from my account 20/10/2023. I have never dealt with you.
I've been trying to reach this company since the first day that I was charged a full subscription fee after my trial. I did not get any replies, nothing. I have no intentions of using this service again as I wasnt happy with the service that I got after purchasing a ticket with them.