redBus
Reviews and Complaints

Hi i am using RED BUS for a longer period, Now i am facing issue with ticket booking, On booking bus ticket on 12.10.2024 amount debited from my account RS 733 + RS 733 total = RS 1466 , but ticket did not process booking and refund not yet provided.
KINDLY REACH BACK TO ME REGARDING THIS
My email Id : [protected]@gmail.com
I am about to register a legal compliant.

I booked 4 tickets via RedBus today (25.8.24). I had booked for the wrong dates and cancelled immediately yet only got 75% refund even though the cancellation policy claimed a full refund would be given if cancelled before 6 hours from departure (which was the case). I need to talk to a customer care executive but I am unable to do so. Kindly help me reach out via call or call me.
Order ID- TT9Q24662798

HI,

I am a resident of Guwahati Assam. On 26/05/2024 I have booked 3 bus ticket to travel from Kolkata to Siliguri vide Ticket NoTT6S8881 .My Journey date was 27/05/2024 at around 5.50PM and my reporting time was 5.30.that day kolkata was under water for cycle Remal. somehow I mange to reach Bus terminus and awaited for the bus with my family along with my 3 year old son. I called WBTC(CTC) Kolkata phone number but it was switch off and i awaited till 6 but there was no Bus.at around 6.15 PM I got a phone call from bus,(phone number [protected]) that they left Esplanede bust stand and ask me to reach Sealdah to take Bus. It was a very pathetic and surprising situation for me. How can I manage to reached Sealdah with lugged and my 3 year old son. Bus left us at Esplanede Bus Stand and we suffered a lot. kindly refund my money while i didnt travelled or for that incident i had to booked flight ticket with double price to reach Guwahati

With regards

Monjula baruah

Regards

Hi I'm pooja and I booked 2 tickets from red bus from kashmiri gate to patiala.

My ticket no TT6415105283 and PNR no. [protected]_[protected]-6823

The bus didn't reach on the boarding point and there is no prior information regarding this.

I have to took an alternative bus offline direct from the bus station.

This is so ridiculous. I want my 100% refund back

We can see that you made a payment of ₹1,208.65 with the order ID "9EZ9RNW585L " towards the merchant "redbus" on Jan 07 '2024. We would also like to inform you that as per our records the payment has been successfully posted towards the merchant. We request you to share the tracking ID "RB_puFWzzx2VE6a0rO6NrdWNA_2" with the merchant and they can help you with the refund status on the same.

In case the merchant denies any assistance on the same, please share the screenshot of your conversation with us and we will help you further. You may respond to us from the app by clicking on this link.

I got on the bus at Bay Village to go to Tuggerah, I understand that they have to check our opal cards, however I don’t understand why I was the only one who was asked to show my pension card. Not only did the guy abuse me. He also said that he didn’t care that I had everything stolen on m. I feel like I was discriminated against for being young. I don’t mind being asked to show my pension card but I do mind when I am the only one asked.

Booked ticket from Mumbai to Nagpur. But due to medical problem, passenger not permitted to travel. Hence tried to cancel ticket, but not Success due to red bus policy. Already informed well in advance to concerned person. Also nobody taking calls. So it's a request, kindly give me Refund of ticket amount to original payment method..

Prashant Gadhikar.

Bus details.. Sanjay Travels.

Dep time..02/45 PM.

Date..03/11/2023.

Thanks.

Dear Sir,

I have booked a red bus ticket from Delhi to Kasol

Ticket No : TSAX20027186

PNR No : HAP49845

date of Journey : 20-10-2023

Mobile No from booking done : [protected]

Seat No : 13 and 14

An intimation from booking.Com has been received stating that the ticket was cancelled and refund was processed. However, the bus from said operator is available for booking on the same time and day. Then, how it is possible to cancel the ticket.

We have relied on the booking platform. If the same was cancelled, now the days are short and need to pay higher amount for another booking.

This is a clear case of injustice, we need a proper response.

PNR: [protected] - I booked 6 tickets through RedRail. this is for travel from Guwahati to Naharlagun- train num 15817 on 25/Oct/2023.

By mistake I added same name for 2 passengers, then I cancelled 1 ticket (in name of Eeshanvi Masina). Now, in Redbus, it shows 4 tickets are booked and it has cancelled both tickets for Eeshanvi Masina. When I crosscheck this in IRCTC, it shows 5 tickets.

Why is there a mismatch between Redrail and irctc?

I have attached screenshots from irctc and redrail both for your reference.

Seeing Redrail has cancelled 3 tickets, I had to book new ticket for Eeshanvi Masina again - which is a loss for me to bear the cancellation charges and the extra ticket charges.

Plz help resolve the issue.

Sir, we booked 8 AC sleeper bus ticket from Haridwar to Jodhpur,and get conformed ticket.But when we reach on bus stand at Jai Shree ganesh yatra company they offer us Non AC ticket.At that time we compromise but I say you that please don't make fraud with traveler's. It is a stain on your company's reputation.We face so much problems by you.I don't book any ticket again by your plate form.

I am not at all satisfied with your service because have so many issues on the ticket please refer the ticket number TS9A49395926. the address of boarding point is not even clear just mentioned bypass... which and where exactly have to come? when called to the bus agent he is saying that cancel the booking... I am travelling for the business meeting purposes not for having fun or something. the worst service in my experience.

Dear team,

My ticket is Booked from Khatushyamji to Datia at 8 pm on 6/8/2023 and my Boarding place is Khatushyamji Bus stand but on 7.28 pm we have received call of bus conductor for bus is not coming at Khatushyamji Bus stand and also communicate bus is available from Bikaner bus stand Ringas which was 20 km away from my location kindly explain how can manage it suddenly? After that I am expecting some support from bus Owen side but he is also mis behave with us. I have taken care my family during travel so kindly respond or resolve my issue otherwise I am free for going to consumer court . I have taken care all call recording and ticket.i am very disappointed with this type of services.

Regards

Gourav Mishra

[protected]

I have book in advance return tickets for Singapore to Kuala Lumpur total number of 2pax with paid around 130SGD. Unfortunately, I wouldn't be able to proceed my trip on 28th to 30th July 2023 as booked schedule due to some sensitive reason. That selected to cancel and following to request refund with indicated the reason booking schedule was wrong.

So above that I have received a notification email from red bus that refundable request was unsuccessful and not providing refund. Upon reply from Red-bus I am very disappointed and further to delete the app immediately and avoid to any further booking Red-bus. It's not only within me my boundary to not further using Red-bus service. My intend to expose in network about the red-bus service how thief that customer money.

Even my cancellation has been done more than 10days in advance. Nothing to use that red bus showing refundable ticket when our initial booking in process.

Understand if red bus has policy with T &C, at least red bus has to consider 80% to refund if the customer not made in last minute cancellation the ticket. Instead of thief full money even the cancellation has been done in the more than sufficient time scale.

Dear Red Bus Team,

Greetings from Banyan Tree Hospitality Division.

This is to notify that as being in the Guest service industry I have faced a vulgar issue for the First time in my life as it was a nightmare for me .

Yesterday one of my staff booked Bus tickets for me and my other staff while returning back from Mandarmani to Esplanade Kolkata . We checked in the tracker as the bus number was showing, ending with #4026 of Chowdhury Travels of "Snemita Paribahan '' .

The bus came and we tried to board as the Driver and the conductor were so rude as they said that the booking was for another bus not for this bus as the seat no #7#18 was not available .

I showed them the Live Tracker as well as the tickets and said that this is the bus whose no is showing kindly allow us as we need to go back as due to some urgent assignments of HO.

They just denied and told us to get down from the bus ...

Since yesterday we are looking for a solution as we are unable to fitch as the customer care is given a deadline of 48 Hours timing .

First of all we have faced that vulgar issue now we have to wait for the resolution .

This is not a proper way to resolve the issue on a platform like " Red Bus".

All the time we have booked through this online portal only to make a smooth service but something different happened .

The Details are already attached .

We need a complete refund of the entire ticket amount .

Kindly stop this kind of service as it will make your value go down . As we are hoteliers we always look for customer satisfaction , but we are facing this unnecessary harassment.

Please resolve this issue ASAP.

I need a revert on this after resolution.

Warm regards,

BANIBRATA DEY

GROUP GENERAL MANAGER-HOSPITALITY DIVISION

[protected]@banyantreegroup.in | M:+91 [protected]

P-181 Laketown Kolkata-89

www.luxurybanyantreeresort.com/ |

Spend Your Dream Holidays

Operational -

Kolkata | Mandarmani | Lataguri

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Digha

Qà4àÊ Save trees - think twice before printing.

I have booked Bus from coimbatore to hosur,

But Bus did not give Stop on hosur, the service person says no Stop in house

He says Stop only in Bangalore no Stop in hosur, finally he dropped near Bangalore

I have booked for ladies if they dropped somewhere in unknown place who is the responsible if something happens

Now a days every day ik facing problem with redbus

Really worst service

I had booked an online ticket from Red bus on 12 March 2023 From Bangalore to Udupi it was confirmed for 13 March and bus timings was 10 PM at evening I received a call saying my booking is cancelled due to bus breakdown and was informed that I'll get refund. However it's almost been a week i haven't received any refund.

Fraud company pathetic service they provide and don't respond for the concern properly..

Don't ever book with rebus! Had a bus breakdown and a very bad experience, reached 6hrs late with no breakfast or bathroom breaks carrying a baby! Redbus didn't take up any responsibility to get the ticket refund, instead arranged a call with the bus operator! That guy is abusing on asking refund and also calling on my personal number repeatedly after that! What a pathetic service you people have at Redbus!