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CB Travel Agencies and Tour Operators GoToGate Booking.com flight booking error on booking.com behalf
GoToGate

GoToGate review: Booking.com flight booking error on booking.com behalf

M
Author of the review
9:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I attempted to make a reservation for a one-way flight from Dublin to Edinburgh on Wed 20th September at 7:30 am.

The booking was made the night before the flight, with booking.com saying only two seats remained at this price.

I tried on two occasions to book this flight with resulting error messages

Booking ref no.

40-[protected] (pin 5318) Euro 82.22 (AUD 154.20)

40-[protected] (pin 8857) - canceled

Both were returned as failure to make a booking, so I visited Trip.com and made a booking (Reference BD8CFY) Paid with Mastercard (Euro 74.87)

Upon realization that one of the Booking.com reservations had indeed gone through without confirmation I now was sitting with two identical flight bookings.

Ryanair was unsympathetic. Upon arrival at airport Ryanair was completely unreactive to a double booking and on top of this demanded Euro 55 x 2 for counter check-in (AUD 188.65).

I am now seeking a refund from Booking.com or Gotogate for a total of AUD (AUD 329.39).

I have proof of all transactions and email correspondence with Booking.com and Ryanair.

Desired outcome: refund as claimed

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  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
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GoToGate Category
GoToGate is ranked 11 among 61 companies in the Travel Agencies and Tour Operators category
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Most discussed complaints

I have been dealing with this matter since December 3, 2020
3
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 Unhelpful and misleading customer service
1
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 payment debited but no ticket processed
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