Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel Agencies and Tour Operators GoToGate Flights
GoToGate

GoToGate review: Flights

L
Author of the review
2:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to get a refund from Gotogate for the past five years after my flight to Japan was canceled on March 21, 2020. Despite Gotogate approving the refund, I am still waiting for the money to be returned.

Their lack of action and communication is incredibly frustrating, and I feel like I have been given the runaround for years. Every time I reach out, there’s either no response or vague promises that lead nowhere.

This experience has been a nightmare, and I would caution anyone against booking with Gotogate. A company that takes this long to resolve a simple refund clearly does not prioritize its customers. Save yourself the hassle and book elsewhere.

Desired outcome: Refund for my flight

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More GoToGate reviews & complaints

GoToGate - payment debited but no ticket processed 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GoToGate - customer service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoToGate - ripped off, took double payment 1
GoToGate - Airline tickets 2
GoToGate - I made double booking/reservation. 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoToGate - Very nice company
GoToGate - Great Airtvrl
GoToGate - Refund - not processing / they do nothing 1
GoToGate - Refund my tickets due to Sudan war - Order #M5D170 1
GoToGate - non existent customer service.
View all GoToGate reviews and complaints

  1. GoToGate Contacts

  2. GoToGate phone numbers
    +1 (646) 558-7089
    +1 (646) 558-7089
    Click up if you have successfully reached GoToGate by calling +1 (646) 558-7089 phone number 4 4 users reported that they have successfully reached GoToGate by calling +1 (646) 558-7089 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number
    United States
    +44 203 794 7674
    +44 203 794 7674
    Click up if you have successfully reached GoToGate by calling +44 203 794 7674 phone number 133 133 users reported that they have successfully reached GoToGate by calling +44 203 794 7674 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 794 7674 phone number 164 164 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 794 7674 phone number
    United Kingdom
    +61 281 887 187
    +61 281 887 187
    Click up if you have successfully reached GoToGate by calling +61 281 887 187 phone number 44 44 users reported that they have successfully reached GoToGate by calling +61 281 887 187 phone number Click down if you have unsuccessfully reached GoToGate by calling +61 281 887 187 phone number 56 56 users reported that they have UNsuccessfully reached GoToGate by calling +61 281 887 187 phone number
    Australia
    +64 397 46 868
    +64 397 46 868
    Click up if you have successfully reached GoToGate by calling +64 397 46 868 phone number 20 20 users reported that they have successfully reached GoToGate by calling +64 397 46 868 phone number Click down if you have unsuccessfully reached GoToGate by calling +64 397 46 868 phone number 17 17 users reported that they have UNsuccessfully reached GoToGate by calling +64 397 46 868 phone number
    8%
    Confidence score
    New Zealand
    +43 26 822 059 397
    +43 26 822 059 397
    Click up if you have successfully reached GoToGate by calling +43 26 822 059 397 phone number 9 9 users reported that they have successfully reached GoToGate by calling +43 26 822 059 397 phone number Click down if you have unsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number 10 10 users reported that they have UNsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number
    Austria
    +32 28 953 972
    +32 28 953 972
    Click up if you have successfully reached GoToGate by calling +32 28 953 972 phone number 2 2 users reported that they have successfully reached GoToGate by calling +32 28 953 972 phone number Click down if you have unsuccessfully reached GoToGate by calling +32 28 953 972 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +32 28 953 972 phone number
    Belgium
    +1 (647) 484-0871
    +1 (647) 484-0871
    Click up if you have successfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (647) 484-0871 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have UNsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number
    Canada
    +86 400 120 1638
    +86 400 120 1638
    Click up if you have successfully reached GoToGate by calling +86 400 120 1638 phone number 3 3 users reported that they have successfully reached GoToGate by calling +86 400 120 1638 phone number Click down if you have unsuccessfully reached GoToGate by calling +86 400 120 1638 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +86 400 120 1638 phone number
    China
    +420 296 180 467
    +420 296 180 467
    Click up if you have successfully reached GoToGate by calling +420 296 180 467 phone number 4 4 users reported that they have successfully reached GoToGate by calling +420 296 180 467 phone number Click down if you have unsuccessfully reached GoToGate by calling +420 296 180 467 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +420 296 180 467 phone number
    Czech Republic
    +45 70 807 312
    +45 70 807 312
    Click up if you have successfully reached GoToGate by calling +45 70 807 312 phone number 2 2 users reported that they have successfully reached GoToGate by calling +45 70 807 312 phone number Click down if you have unsuccessfully reached GoToGate by calling +45 70 807 312 phone number 8 8 users reported that they have UNsuccessfully reached GoToGate by calling +45 70 807 312 phone number
    Denmark
    +33 359 814 399
    +33 359 814 399
    Click up if you have successfully reached GoToGate by calling +33 359 814 399 phone number 4 4 users reported that they have successfully reached GoToGate by calling +33 359 814 399 phone number Click down if you have unsuccessfully reached GoToGate by calling +33 359 814 399 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +33 359 814 399 phone number
    France
    +91 800 100 9609
    +91 800 100 9609
    Click up if you have successfully reached GoToGate by calling +91 800 100 9609 phone number 23 23 users reported that they have successfully reached GoToGate by calling +91 800 100 9609 phone number Click down if you have unsuccessfully reached GoToGate by calling +91 800 100 9609 phone number 35 35 users reported that they have UNsuccessfully reached GoToGate by calling +91 800 100 9609 phone number
    India
    +353 15 268 328
    +353 15 268 328
    Click up if you have successfully reached GoToGate by calling +353 15 268 328 phone number 8 8 users reported that they have successfully reached GoToGate by calling +353 15 268 328 phone number Click down if you have unsuccessfully reached GoToGate by calling +353 15 268 328 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +353 15 268 328 phone number
    14%
    Confidence score
    Ireland
    +39 230 578 287
    +39 230 578 287
    Click up if you have successfully reached GoToGate by calling +39 230 578 287 phone number 3 3 users reported that they have successfully reached GoToGate by calling +39 230 578 287 phone number Click down if you have unsuccessfully reached GoToGate by calling +39 230 578 287 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +39 230 578 287 phone number
    Italy
    +81 345 107 594
    +81 345 107 594
    Click up if you have successfully reached GoToGate by calling +81 345 107 594 phone number 9 9 users reported that they have successfully reached GoToGate by calling +81 345 107 594 phone number Click down if you have unsuccessfully reached GoToGate by calling +81 345 107 594 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +81 345 107 594 phone number
    Japan
    +60 392 121 602
    +60 392 121 602
    Click up if you have successfully reached GoToGate by calling +60 392 121 602 phone number 9 9 users reported that they have successfully reached GoToGate by calling +60 392 121 602 phone number Click down if you have unsuccessfully reached GoToGate by calling +60 392 121 602 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +60 392 121 602 phone number
    20%
    Confidence score
    Malaysia
    +52 554 164 2233
    +52 554 164 2233
    Click up if you have successfully reached GoToGate by calling +52 554 164 2233 phone number 4 4 users reported that they have successfully reached GoToGate by calling +52 554 164 2233 phone number Click down if you have unsuccessfully reached GoToGate by calling +52 554 164 2233 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +52 554 164 2233 phone number
    33%
    Confidence score
    Mexico
    +31 207 989 105
    +31 207 989 105
    Click up if you have successfully reached GoToGate by calling +31 207 989 105 phone number 6 6 users reported that they have successfully reached GoToGate by calling +31 207 989 105 phone number Click down if you have unsuccessfully reached GoToGate by calling +31 207 989 105 phone number 5 5 users reported that they have UNsuccessfully reached GoToGate by calling +31 207 989 105 phone number
    9%
    Confidence score
    Netherlands
    +47 81 552 988
    +47 81 552 988
    Click up if you have successfully reached GoToGate by calling +47 81 552 988 phone number 4 4 users reported that they have successfully reached GoToGate by calling +47 81 552 988 phone number Click down if you have unsuccessfully reached GoToGate by calling +47 81 552 988 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +47 81 552 988 phone number
    14%
    Confidence score
    Norway
    +63 22 313 126
    +63 22 313 126
    Click up if you have successfully reached GoToGate by calling +63 22 313 126 phone number 21 21 users reported that they have successfully reached GoToGate by calling +63 22 313 126 phone number Click down if you have unsuccessfully reached GoToGate by calling +63 22 313 126 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +63 22 313 126 phone number
    Philippines
    +48 123 987 792
    +48 123 987 792
    Click up if you have successfully reached GoToGate by calling +48 123 987 792 phone number 3 3 users reported that they have successfully reached GoToGate by calling +48 123 987 792 phone number Click down if you have unsuccessfully reached GoToGate by calling +48 123 987 792 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +48 123 987 792 phone number
    20%
    Confidence score
    Poland
    +65 31 572 707
    +65 31 572 707
    Click up if you have successfully reached GoToGate by calling +65 31 572 707 phone number 8 8 users reported that they have successfully reached GoToGate by calling +65 31 572 707 phone number Click down if you have unsuccessfully reached GoToGate by calling +65 31 572 707 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +65 31 572 707 phone number
    33%
    Confidence score
    Singapore
    +27 318 197 058
    +27 318 197 058
    Click up if you have successfully reached GoToGate by calling +27 318 197 058 phone number 6 6 users reported that they have successfully reached GoToGate by calling +27 318 197 058 phone number Click down if you have unsuccessfully reached GoToGate by calling +27 318 197 058 phone number 25 25 users reported that they have UNsuccessfully reached GoToGate by calling +27 318 197 058 phone number
    South Africa
    +82 707 488 3572
    +82 707 488 3572
    Click up if you have successfully reached GoToGate by calling +82 707 488 3572 phone number 9 9 users reported that they have successfully reached GoToGate by calling +82 707 488 3572 phone number Click down if you have unsuccessfully reached GoToGate by calling +82 707 488 3572 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +82 707 488 3572 phone number
    South Korea
    +34 935 452 890
    +34 935 452 890
    Click up if you have successfully reached GoToGate by calling +34 935 452 890 phone number 3 3 users reported that they have successfully reached GoToGate by calling +34 935 452 890 phone number Click down if you have unsuccessfully reached GoToGate by calling +34 935 452 890 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +34 935 452 890 phone number
    20%
    Confidence score
    Spain
    +41 315 449 887
    +41 315 449 887
    Click up if you have successfully reached GoToGate by calling +41 315 449 887 phone number 4 4 users reported that they have successfully reached GoToGate by calling +41 315 449 887 phone number Click down if you have unsuccessfully reached GoToGate by calling +41 315 449 887 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +41 315 449 887 phone number
    Switzerland
    +886 801 127 693
    +886 801 127 693
    Click up if you have successfully reached GoToGate by calling +886 801 127 693 phone number 3 3 users reported that they have successfully reached GoToGate by calling +886 801 127 693 phone number Click down if you have unsuccessfully reached GoToGate by calling +886 801 127 693 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +886 801 127 693 phone number
    Taiwan
    +90 312 900 1732
    +90 312 900 1732
    Click up if you have successfully reached GoToGate by calling +90 312 900 1732 phone number 2 2 users reported that they have successfully reached GoToGate by calling +90 312 900 1732 phone number Click down if you have unsuccessfully reached GoToGate by calling +90 312 900 1732 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +90 312 900 1732 phone number
    Turkey
    +44 203 365 0130
    +44 203 365 0130
    Click up if you have successfully reached GoToGate by calling +44 203 365 0130 phone number 39 39 users reported that they have successfully reached GoToGate by calling +44 203 365 0130 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 365 0130 phone number 13 13 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 365 0130 phone number
    50%
    Confidence score
    Israel, Saudi Arabia, UAE
    +44 207 943 2838
    +44 207 943 2838
    Click up if you have successfully reached GoToGate by calling +44 207 943 2838 phone number 6 6 users reported that they have successfully reached GoToGate by calling +44 207 943 2838 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 207 943 2838 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +44 207 943 2838 phone number
    33%
    Confidence score
    Bulgaria, Slovakia, Ukraine
    +852 30 081 583
    +852 30 081 583
    Click up if you have successfully reached GoToGate by calling +852 30 081 583 phone number 6 6 users reported that they have successfully reached GoToGate by calling +852 30 081 583 phone number Click down if you have unsuccessfully reached GoToGate by calling +852 30 081 583 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +852 30 081 583 phone number
    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 30, 2025
  7. View all GoToGate contacts
GoToGate Category
GoToGate is ranked 11 among 61 companies in the Travel Agencies and Tour Operators category
#09 Cruises.com Cruises.com #10 FlightNetwork.com FlightNetwork.com #11 GoToGate GoToGate #12 AffordableTours.com AffordableTours.com #13 Avoya Travel / Rev Agency Avoya Travel / Rev Agency

Most discussed GoToGate complaints

I have been dealing with this matter since December 3, 2020
3
(opinions to this review)
 Irresponsible customer service
1
(opinions to this review)
 Unhelpful and misleading customer service
1
(opinions to this review)
GoToGate Alternatives
eDreams 1841 reviews AffordableTours.com 17 reviews Flights Mojo 28 reviews Shuttle Direct / Viajes Alameda 5 reviews My Hub Travel 68 reviews