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GoToGate

GoToGate review: Flights

L
Author of the review
2:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to get a refund from Gotogate for the past five years after my flight to Japan was canceled on March 21, 2020. Despite Gotogate approving the refund, I am still waiting for the money to be returned.

Their lack of action and communication is incredibly frustrating, and I feel like I have been given the runaround for years. Every time I reach out, there’s either no response or vague promises that lead nowhere.

This experience has been a nightmare, and I would caution anyone against booking with Gotogate. A company that takes this long to resolve a simple refund clearly does not prioritize its customers. Save yourself the hassle and book elsewhere.

Desired outcome: Refund for my flight

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  1. GoToGate Contacts

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    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 30, 2025
  7. View all GoToGate contacts
GoToGate Category
GoToGate is ranked 11 among 61 companies in the Travel Agencies and Tour Operators category
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