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CB Travel Agencies and Tour Operators Booking.com The worst customer service
Booking.com

Booking.com review: The worst customer service

M
Author of the review
3:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sent over six emails to cancel a reservation. I I was asked for the same information at least 4 times and each time I have provided it. I also explained that I never received the confirmation email to be able to cancel the reservation yet I am repeatedly told to cancel via the confirmation email. Do not do business with these people! They do not allow cancellations, no matter what they advertise!

Recommendation: Do not make a reservation through them!

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  1. Booking.com Contacts

  2. Booking.com phone numbers
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    8%
    Confidence score
    United Kingdom
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    Portugal
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    14%
    Confidence score
    South Africa
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    UAE
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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 19, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed Booking.com complaints

this is a scam!
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 1799624761523491395
1
(opinions to this review)
 Immediate resolution appreciated
1
(opinions to this review)
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