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Booking.com review: Immediate resolution appreciated

D
Author of the review
6:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady, travelling within next week

...

Thank you

Regards

DA Jones

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Update by DA Jones
Jul 13, 2024 6:41 pm EDT

Why No rectification re below sent email, kindly clarify as creating immense stress being unknowingly of confirmed accommodation for an elderly lady, why? this inconsideration with No resolution:... You are the booking agents so kindly rectify with alternative solution as not to inconvenience elderly lady. .

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady...

Thank you

Regards

DA Jones

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