CB Travel Agencies and Tour Operators Booking.com Immediate resolution appreciated

Booking.com review: Immediate resolution appreciated

DA Jones of Ruthin, UK, GB

Jul 13, 2024 6:16 pm EDT

Featured review

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady, travelling within next week

...

Thank you

Regards

DA Jones

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

Why No rectification re below sent email, kindly clarify as creating immense stress being unknowingly of confirmed accommodation for an elderly lady, why? this inconsideration with No resolution:... You are the booking agents so kindly rectify with alternative solution as not to inconvenience elderly lady. .

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady...

Thank you

Regards

DA Jones

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100%
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Support

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100%
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100%
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Support

More emails

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

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Nov 13, 2024