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CB Travel Agencies and Tour Operators Booking.com The property
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Booking.com review: The property 1

J
Author of the review
9:19 am EDT
Review updated:
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Booked a hotel for 3 nights couldn’t get full address from them till I nearly arrived key was in box outside not problem said own shower no shower it was shared with other people’s belongings in it was a flat where 3 rooms were rented out no kitchen to get drinking water room no fire alarms no fire exit small wardrobe in front of window tea tray 3 teabags no milk 3 spoons of sugar coffee sachets 2 out of date that had to last us the whole 3 days-no hair dryer nothing it was someone’s room that went away for weekend all persons belonging in in wardrobe it was a disgrace an dirty someone’s hair in bed we slept on top of bed in our cloths on our towels I’ve never stayed any where like this in my life it’s not hotel it’s just a flat being sublet while owners move out for weekend

I Ave contacted Edinburgh council no response booking. Com no response an my card company that will do nothing I couldnt cancel because they left it to minute so it was to late to cancel and a padlock on bedroom door

Many thanks Josie

I would like a refund as it is

Claimed loss: £276

Desired outcome: £276

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C. Daugherty
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Jul 30, 2024 8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Having no proper address until the last minute, finding shared facilities instead of a private shower, and discovering a flat being sublet rather than a proper hotel is unacceptable. The lack of basic amenities like fire alarms, fire exits, a decent tea tray, and cleanliness is truly appalling. Staying in a room that clearly belongs to someone else, complete with their belongings and hair in the bed, is beyond unacceptable.

It's frustrating that Edinburgh Council, Booking.com, and your card company haven't been responsive to your concerns. You deserve a full refund for such a dreadful experience.

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