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CB Travel Agencies and Tour Operators Booking.com Free airport taxi transfer to hotel promotion
Booking.com

Booking.com review: Free airport taxi transfer to hotel promotion

I
Author of the review
9:36 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The current free airport transfer promotion for accommodation booked on Booking.com is also very hit or miss. I recently booked accommodation for a four week stay in Pattaya, Thailand that featured this offer. I read the the Booking.com T and Cs, and they specify nearest airport without mentioning the arrangements for particular cities. It was only after paying that I clicked on the free taxi link and found the offer was for the small regional airport of Utapao. This airport is not a long haul hub, and the major airlines do not fly there. It only receives scheduled international flights from Russia, China, Dubai and Malaysia, and not many at that. Most traffic is charter flights. On the same Booking.com hotel advertisements there is sometimes mention of the availability of airport transfer at extra cost, and if you click on those details the airport is invariably Bangkok Suvarnabhumi. Now the English language Booking.com website is aimed at such areas as the UK, US and Australasia, and nobody from those countries can fly into Utapao in a way that makes any sense. So I call the promotion a scam.

Claimed loss: I am not expecting any compensation but a customer would face an additional cost of about £25 GBP for a paid-for taxi

Desired outcome: That Booking.com do their homework and select airports that customers could actually use. In this case that would be Bangkok Suvanabhmi

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 20, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

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