CB Travel Agencies and Tour Operators Booking.com My reservations at Motel 6 for May 6th, 7th & 8th were not available when I arrived.

Booking.com review: My reservations at Motel 6 for May 6th, 7th & 8th were not available when I arrived.

mrvarilla of Mesa, US

Jun 04, 2024 6:12 pm EDT

Verified customer

Featured review

On May 4th, 2024 I made a reservation, through Booking.com, for a room at Motel 6, 1111 E Sheldon St, Prescott AZ 86301, for May 6th, 7th & 8th 2024. I arrived at Motel 6 on Monday afternoon of May 6th. I was the only customer there & the clerk spent 20 minutes trying to confirm my reservation & was unable to do so. He handed me my paperwork back & said I would have to contact Booking.com for a refund. When I returned home from my trip, after having to find another place to stay, I contacted Booking.com & explained my issue and asked for a refund. They told me I would have to contact Motel 6 to get a reference number. Now I have a reference number & can't get through to Booking.com.

Booking.com Confirmation Number 4850.913.704

Pin Number 0852

Motel 6 reference number GRXKCV25

Claimed loss: $261.78

Desired outcome: Credit back to my credit card

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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