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Booking.com review: Refund

M
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9:39 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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I book with booking.com for a stay at Extended Stay American in Fremont Calif. The hotel was supposed to be a non-smoking hotel. Once I checked in and went to my building. The smoke was so strong it gave me an instant headache. I immediately went back to the front desk and asked for another room. Unfortunately, they could not accommodate me, and refund my money back to Booking.com, and informed me I had to get my refund back through booking.com.
I immediately called Booking.com at 888 850-3958 and explained my situation, letting them know, the hotel canceled and refunded my money, due to the issue with smoke. I was assured I would receive my refund. That was on Nov 10, 2024, here it is Nov 27, 2024, and they are still telling me they are investigating. I provided Booking with the names of the Manager and assistant manager. Up until today, far as I know, they have not contacted the hotel. But they received back the money. I have the invoice showing the money was returned back to booking. I will not stop until I receive my refund, even if I have to take them to court, or to the new station. I have booked with Booking.com many times before, without any issues. I find this very alarming. What is most alarming, there is direct contact to Owner/Corporate.

Claimed loss: I am calling it a loss, justice will prevail, either through refund, or the courts. The amount charted is $444.32

Desired outcome: Amount refund back to my credit card

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  3. Booking.com emails
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    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
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Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
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