Hertz
Reviews and Complaints

After a very unsatisfactory experience with Hertz in Corsica, I emailed them upon my return, sending a formal letter of complaint. This was initially replied to, but the promised full refund was never issued. I have chased Hertz for a response several times and have received zero reply to my emails. Quite frankly, I am disgusted at the lack of customer service that such a large company has shown and, 5 months later, I am STILL awaiting the full refund that was promised.

I was charged for gas after filling up the car. I was told by the person inspecting the vehicle that she would walk around the car, and everything was fine. They were busy so she told me I was good to go. If I had known after filling up and adding a little more gas to the vehicle at BJ's wholesale gas station (which is about 5 minutes away) just prior to dropping it off that I would be charged almost $20 gas, I would have told her to check the gas. I know for future references now that Hertz does this. I rented from the airport at home in Pensacola. I have been using Hertz for over 15 years, but I will be re-evaluating using them again after this. This has never happened before. So, WOW. in order to remove the charges off my credit card, I will have to request a copy of the receipt from BJ's with a date and time stamp. I will let others know that if they rent from Hertz, please have the person inspecting their vehicle stop to check the fuel and request a copy receipt, so they will not be charged like I was. This is a total disappointment!

Having delved into various customer reviews of Hertz Rent A Car, it's evident that the experiences are quite diverse. While some customers have praised the ease of booking and friendly staff, others have expressed frustration with hidden charges, unavailability of reserved vehicles, and poor customer service. It seems that the quality of service at Hertz can vary significantly depending on the location and individual circumstances. Potential customers should approach renting from Hertz with caution and be prepared for a mixed bag of experiences.

And a few times I've left things like glasses, and they would mail them back. My fav rental car for years.

The employees are always nice to me. They know me when I come in. They have also been understanding when I had some issues.

I have used Hertz twice in the last month and been impressed both times. I used their kiosk to rent both times and I went through the line way faster than everyone else that went to a teller.

Port St Lucie Hertz is the best place to rent a car if you are looking for friendly and fast service. The cars are always clean, filled with gas and ready to go. The staff is over and beyond helpful and patient!

I would like to recognize, and commend the outstanding customer service at the DCA location for Hertz. The young lady named Markata was very nice, kind, knowledgeable, and considerate. Me and my daughter enjoyed her sweet, kind, and respectful services. We do appreciate Markata so much with her over and beyond great hospitality! She is a STAR! Thanks Hertz for hiring her.

Ideally you never have a problem with a rental car (or your own car, for that matter). My wife and I picked up our Hertz rental and drove off, only to discover it had a low-going-flat tire. We returned and within 10 minutes had our replacement vehicle and we were back on the road for our vacation. The only thing better than not having a problem is recovering quickly from a problem and Hertz did that for us.

I am a frequent traveler and travel around the nation for work. Hertz is my favorite place to rent as in the decades I have traveled never had an issue minus simple things that they worked to resolve. Its easy to pickup a car, especially if you sign up for free to be a Gold member (no prerequisites). In my experience they are not the cheapest option, but there are great perks if you look. There is AAA discounts that is OK for business travel, but great when traveling with a family as it includes a car seat and extra driver at no additional cost. Another pro tip I will offer is don't just look at the compact price. There are times when SUVs or trucks are the cheaper option. Sometimes a luxury car is only a few percent more, but these are more exceptions.

I had my purse stolen somewhere between leaving the plane and getting to my car at the President's Circle aisle on Sunday 1/24/21. Thank God Hertz Team at SFO has a heart. Ameeta Sharma and Regina Hunt helped me get my car. They took my copy of my Drivers license and my paper temporary Texas Drivers License to their Manager Mike who approved me as a regular President Circle renter. They also walked me through getting a different card uploaded on my profile so I could drive away. After a long night, I really appreciated them and it gave me a better feeling about Hertz as a company.
I also wanted to mention Maria the Manager for returns, she helped me that evening and gave me $11 out of her pocket because I had nothing. There ARE still good people! Thank you Maria!

Hi there!

I was wrongfully placed on a DNR as I was informed in October of 2023. I been placed on a DNR over some miscommunication mishaps for which I do have proof of and documentation I have been in communication since October 5th with a Ron.

I was right away sent to vehicle recovery and wasn't given of a phone call(as the agent I spoke to today verified no phone number on the contract for some reason was listed even though I'm a GOLD member and my cell is listed in my account which explains why I was given a demand letter off the bat and not a phone call first)first as I did call on the September 29th to CS to have the vehicle extended, and then tried to call the airport branch at Atlanta International Airport, and got no response, and then called again on the October 2nd, and left a message in regards to I was having a mechanical problem with the vehicle, and needed to see if I can return it at a nearby location or airport location. I was advised by CS it's best to contact the airport location regarding vehicle extensions for which I did.

I also was informed by CS was that my bill was at $5K which was outrageous, so they gave me a case number and informed me that once the vehicle was returned was to call them to properly have the current amount updated which was $657.40 which was deducted from my credit card after closing the contract. The case number from when I called on the 6th of October.

I was informed from the department that I was mainly placed on the DNR based on non-communication issues for potential thrift which isn't true as I have all kind of documentation including the email correspondences from Ron, and the case number I provided from the billing department that states otherwise.

Another issue that's even more disturbing is I called on last Friday to see was my contract closed out from the rental in question, and was not placed on a DNR or anything and your representatives in CS said no that I didn't owe anything etc that I was good to go. I booked online my car reservation that Saturday to go to Chattanooga, TN and even booked my hotel reservation as well. I called CS one last time to confirm they got my reservation which was confirmed and that I was good to go and not on a DNR. Got to the rental counter and everything was fine - No DNR. Drove off with the car to the gate and then eas told I was placed on a DRN as other cars are behind me. Had to go back up to the garage, and see why I was not only humiliated beyond belief of the embarrassment of having to have 4 cars let me out to go back to the counter, but why I was told I wasn't on a DNR and get to the gate to find out I actually was.

The situation last Saturday was the most horrific experience I've ever encountered from an establishment to be misinformed and at the same time got written up from my job and lost $200.00 in hotel cost cause of me being misinformed on something I checked and confirmed with your CS team to begin with.

I had this matter escalated and investigated being this is ridiculous I would be placed on this list being I did all the proper channels to make sure I wasn't placed in this list and even was wronged horribly last Saturday as a result of some miscommunication issues which I was placed wrongfully on a DNR for originally, but because they misinformed me of not being on a DNR that cause some serious inconveniences because I really was is incomprehensible at this point as they contacted me on 11/27/23 stating I’m permanently suspended and that the decision on that is final for which in return I informed them I will not only be writing them bad reviews but will be taking this to the world wide news and will be suing them in court liable, mental anguish and distress as well as slander and discrimination issues as I will be fighting this.

Another thing is too - I returned the car on the 8th of October based on the 4th of October I started having mechanical problems with the vehicle and even informed CS, billing, and Ronald of this when he sent the demand letter. I was told by a representative from your department is that the car shows it was returned at 10am on the October 8th which was inaccurate as the car was returned at 6am with the keys placed in the overnight Dropbox because it was returned during after hours as I did inform CS I was carefully at 35 mph during the car back from Greenville, SC to the Atlanta airport and it would be during after hours for which she said she would document in the system back on October 7th.

I then come to find out as of 11/28 from my attorney that Hertz has a history for placing claims against customers for thieft on there rental vehicles even if the customer is current and legit on their rent as l agreement. This company is nuts. In my case, I was having mechanical issues to where I couldn’t get the vehicle back in time because I was in another state and they wouldn’t let me just return the car to that airport without a transfer fee which was outrageous as the tow charges would have been just as bad, so had to slowly drive the car back to Atlanta from Greenville, SC, and they placed a demand letter threatening to call the authorities and in the end placed a wrongful DNR on me - PERMANENTLY for which I will be taking action on big time.

Terrible experience and recommend ANYONE to NEVER rent from them.

I rented a truck from Hertz.com today at around 11:30am and returned it at 2:30pm. At the counter, the lady didn't tell me that after 150 km, there would be an additional charge of 30 cents per km. I asked if there were any extra charges, and she said there were none, only $99 for rent and $50 for insurance. I agreed to the terms and took the truck.

When I returned the truck at 2:30pm, the lady at the reception told me that the total charge was $266 because I had driven more than 150 km. I was shocked because I had only used the truck locally and couldn't have possibly driven that many kilometers in just 3 hours. She argued with me and insisted that I had driven that far. I was upset and told her that it wasn't possible.

She was very rude to me and told me to pay the amount or leave. I felt helpless and tried to check the kilometers with the help of the yard staff. I found out that she was charging me for 189 km without any reason. When I showed her a picture of the clock, she had to refund me, but she wasn't happy to give me the correct invoice.

After wasting another half an hour arguing and being harassed, she finally gave me the correct invoice. When I told her that I had contacted the head office, she said that they didn't know how the system worked and that they were just sitting in the office. I felt like I was dealing with the mafia and not a reputable company.

I wouldn't recommend Hertz.com to anyone. They are just there to rip you off and abuse you. They ruined my day and my peace of mind. I hope the head office will look into my issue so that no one else has to suffer like I did.

I gotta tell ya, my experience with Hertz was a real doozy. I mean, I get it, they're a big company and they gotta make money, but the way they treated us was just plain wrong.

So here's what happened. Me and three of my gal pals rented a car from Hertz at JFK airport to go to a wedding in Ithaca. We were cruisin' along for about two hours when all of a sudden we heard this loud bang and the car started smoking. We pulled over and saw that the car was leaking oil. Not good.

We called Hertz's roadside assistance number right away, but we were on hold for over an hour and a half before we finally talked to a real person. And let me tell you, that person didn't seem to care about our safety or anything else. All they cared about was getting the car back.

After three hours, a tow truck finally showed up. But Hertz didn't send another car to come get us. Nope, they just towed their broken car to a location of their choice and left us stranded. They told us we had to go to Albany to pick up another car, which was over 100 miles away from us. And all they gave us was a phone number for a taxi company that didn't have any cabs available until 11pm. Can you believe that?

So we were stuck there for over five hours, thirsty and needing to use the bathroom. We tried to order Ubers and Lyfts, but none of them would come. Finally, after five hours, a Lyft driver agreed to take us to Ithaca, our original destination. But we missed the wedding event and we were emotionally exhausted.

And it didn't end there. We spent the next five days trying to get in touch with Hertz to get reimbursed and have our reservation refunded. But they never answered our calls or returned our messages. We still haven't heard back from them.

It's just really disappointing that a company like Hertz, which just came out of bankruptcy and is planning to go public again, doesn't seem to care about its customers at all. It's a real shame.

I had a terrible experience with Hertz.com. I had made a reservation for a car three weeks prior to my trip and paid in full on their website. However, two hours before I was supposed to pick up the car, they called me to tell me that they had no cars available for me to rent. I was shocked and reminded them that I had reserved and paid for a car three weeks ago. However, they just told me that they had no cars on the lot to rent to me. I was stranded in Sugar Land, TX, 1700 miles away from home, and it was my first visit to the place.

I spent the next two hours calling Hertz.com, and finally, a representative from corporate customer service picked up from Singapore. It was unbelievable, but he was the most helpful person I spoke to. After almost two hours, he helped me book and pick up a car at the airport where I was stranded. However, I had to pay more due to airport charges and taxes, even though my online prices were honored.

I was so frustrated that I filed a complaint with BBB. However, Hertz.com's response was not satisfactory. They apologized for the inconvenience caused but did not take any corrective action. They just refunded the prepaid amount of $414.24 to the card on file. I felt that they did the basic minimum they had to do to get me back into a car, and only after I spent nearly two hours on the phone. I just wanted to get reimbursed for the extra fees and taxes I had to pay, along with my time.

In my opinion, Hertz.com's disposition was piss-poor. They call themselves an American company, but they did not act like one. They should be ashamed of themselves. I will never rent from them again, and I would ask anyone who reads this to boycott Hertz.com forever!

Hertz.com is a car rental company that has a location at 403 Lafayette St in New York, NY 10003. Some people might think that the negative reviews on Yelp are exaggerated, but let me tell you, they are not. I had a terrible experience with this location and I want to warn others to avoid it at all costs.

First of all, the car I was given was dirty and old. There was even a spiderweb on the dashboard! On top of that, the car had over 40,000 miles on it and started to vibrate when I reached 65mph. But the real problem came when I returned the car.

I handed the keys to the attendant and he inspected the vehicle and said everything was in order. I thought that was the end of it, but an hour later I received an email from the location manager saying they had billed my credit card $100 to clean the car because of pet hair. I was shocked because I didn't have any pets in the car! The manager attached a second "receipt" that falsely stated I had accepted the fee, but I never did. The rental contract didn't even say anything about a fee for pet hair. All they had to do was tell me about the problem and I would have cleaned it myself with my handheld vacuum. Instead, they charged me a ridiculous fee for a two-minute job.

I immediately responded to the manager's email, but I didn't get a response. The next day, I escalated my complaint to upper management. A week later, I got an email from Kristen Walsh in Hertz Executive Customer Service. She explained why they were declining to refund the fee, but her explanation didn't make any sense. She admitted that cars are cleaned and serviced between rentals, but customers are charged if the cleaning "requires more than Hertz's standard cleaning." She didn't even define what "standard cleaning" means! They charged me for the "costs actually incurred" to clean the vehicle, but a two-minute vacuum job is not worth $100. I was offended by Kristen's illogical explanation, and I was shocked that Hertz didn't seem to care about the theft by their employees. It seems like they spent more time and resources investigating the situation and coming up with a cover-up than they would have spent just refunding the fee. It's clear that the "cost" of a two-minute vacuum job is worth more to Hertz than losing a customer's business forever.

In conclusion, I would never patronize this business again and I urge others to avoid it as well. The car was dirty and old, and they charged me a bogus fee for pet hair that wasn't even there. Hertz.com is not a trustworthy company and they don't seem to care about their customers.

I recently rented a car from Hertz.com and while the rental itself was fine, the drop off experience was a complete nightmare. I had selected a drop off location, only to arrive and find out that it had been closed for two years with no signage or indication that it was still a Hertz location. When I tried to call the number provided, I was told that I didn't need to dial 1 before the number (even though I wasn't) and then the call would just hang up.

After calling customer service, I was told to try roadside assistance, but they completely ignored me even after I texted them that their car was on fire (just to try to get a response). When I phoned customer service again, the agent told me to drop the car off at a marked parking lot, but there was no indication that it was related to Hertz whatsoever. This continued for a bit until I just gave up and dropped it off at a dealership that was located there.

A few days later, I received a text saying that they wanted their car back and my card was declined. I phoned customer service again and was given a case number, but when I phoned back 48 hours later, the agent had no idea what I was talking about. I had to go back to the dealership and get my email CC'd on all emails, and it's been two weeks now and I haven't heard anything.

I also sent them messages on Facebook, but they clearly didn't read them as their solutions were to tell me there were drop off locations three hours away. I sent multiple emails to an agent who had previously emailed me, but they haven't responded. I put more work into trying to give their car back than all the agents combined put in trying to help me.

Due to their horrible service and communication, I spent my first vacation in two years dealing with them and losing sleep wondering if they were going to charge me. I had not seen my family in three years and rather than spending my nephew's birthday with him, I spent it on the phone with an agent who obviously didn't care.

If you're thinking of using Hertz, don't. Pay the extra to use someone else. For a company who just got out of bankruptcy, they obviously don't care about repeat customers. Please listen to this warning, I'm not trying to be over the top or blow anything out of proportion, this plus more all happened.

I'm writing about Hertz rental location: 2601 El Camino Real, Redwood City, CA 94063.

I been wanting to write a review for months! So, here it is. I had to leave my car at the Towne Ford service center, and needed to rent a car from Hertz. I'm gimping right now, fractured knee, so I was hobbling around trying to find the entrance (more on their general atmosphere later). I walk in, and I notice a short line, and a very nicely dressed young man behind a table (business attire). I also notice, that this place is depressing - there's only one chair, and the room is white, and kind of creepy (think morgue). It's also hot as Hades! This is the saddest location for anything I've ever seen, yet Jeremiah is SUPER sweet, patient, and hard-working. He's helping a very crotchety old man, and then another upset customer, because they have been sent to drop off their cars at this location - and this location is not a drop-off location!

So, whoever is giving customers this information, needs to cut it out or get a different job! These guys not only have to deal with angry customers when they arrive, but it was also a hot day, AND they have no a/c.

That's not the saddest part though, they also have no coffee machine, no fridge, no vending machine -- nut'n'honey! I know that's obnoxious, but every service location I go to, has some semblance of care for their workers (and customers), even if it's water!? Given the atmosphere, I think they deserve some coffee (espresso - not that watered-down stuff). Nespresso machines are cheap - come on Hertz. They're not even close to a coffee shop, gas station etc. (I think they are close to a strip joint though - and not a high-end one either - we are taking seedy stuff haha). I really don't know how Jeremiah and Anthony (I believe he's the manager - I might have them switched - sorry guys, it's been a while) keep such composure with an Alcatraz-like venue.

I could go on, all I can say is MANAGER, DISTRICT MANAGER, HERTZ... give these sweet guys a break! Send customers to an actual drop-off location, and get some AIR CONDITIONING and a NESPRESSO, SODA MACHINE, or VENDING MACHINE? Better yet, put these hard-working superstars in a non-prison-like business location.

So, despite very crabby customers, an inferno atmosphere (it's hot, muggy and unpleasant - only 1 customer chair... in a room that looks like an insane asylum), and a generally DEPRESSING office/parking lot, these guys do an AMAZING job! In fact, if you can swing by and pick up some caramel lattes for these guys, that would be the most humane thing you could do (besides not being an a-hole to them. They were both so nice and accommodating in providing me with a vehicle similar to my own, so professional, and upbeat - bravo to you both! Give these men a new building and double their pay is all I can say! Seriously, pick up some coffee for these two.

Thanks Jeremiah and Anthony - if I need a car again, I'll visit you guys (despite the sub-par atmosphere you are forced to work in - that's my opinion by the way, not theirs).

I recently rented a car from HERTZ at Palermo Airport in Italy and was pleasantly surprised to receive a free upgrade. However, I decided to pay for full coverage for peace of mind, which ended up doubling the rental fee. When I returned the car, I made sure it was clean and returned it at the exact time I had booked, even though the office was closed. I dropped the keys in the box provided, thinking that everything was in order. However, a month later, HERTZ tried to charge me for a bogus $216.50 damage, claiming that the parcel shelf was missing, which my full coverage didn't cover.

I was frustrated and wondered how I could protect myself against such blatant trust-breaking misdemeanors. I also questioned why HERTZ employees in Palermo (or any other car rental company around the world) didn't understand that such a breach of trust is far more damaging to their business than the $216.50 they were trying to steal from my card.

However, I must say that HERTZ took care of my claim. After sending a detailed letter, the payment request was dropped within five days. It was a good idea to try and grant the rental company the benefit of the doubt and ask them for correction of whatever went wrong. In fact, some wrongdoings may be the product of local employees who just want to avoid responsibility for their faults or try to cheat you and their employer as well. So, I recommend writing a circumstantial report and waiting a few days for a satisfying answer from their supervisors before proceeding with a proper claim.

Unfortunately, ten days later, I received a second request from HERTZ for the same missing parcel shelf, as if their May 5 email was of no consequence. I volunteered one more letter asking what went wrong in the process. Their answer didn't explain anything, but they said one more time that they were going to drop that damage claim for good. I hope so.

The problem is that sometimes we really need to rent a car, so how are we going to shield ourselves from deception and inefficiency? Against the latter, I'm afraid there's not much to do, but to presume that for a rental company, like for any other business, inefficiency is nonsense, so they are supposed to act against it on their own. Instead, hoaxes admit and require some countermeasures.

For one thing, I'm sure my next camera will be a full-HD, Cloud-connected one in real-time. I won't return the car without making sure it's parked under a surveillance cam and after turning an uncut, couple of minute-long video of what everything, inside and outside, looks like. True, not everything can be filmed: they still might say that I smoked in the car, and actually smoke in it to prove that I did!

Best of all, I think fellow customers, traveling alone or with family members, who happen to return the car at the same time, particularly off office hours, might swap a comprehensive look at one other car and exchange their mail addresses just in case. A third-party eye-witness against the rental company's tricks is something so satisfying in prospect that we shouldn't leave the parking lot without.

Overall, I give HERTZ as a business two to three stars on this occasion because they dropped this messy claim, which shouldn't have been forwarded to begin with. However, I urge fellow customers to take precautions and protect themselves against any potential deception or inefficiency.

Hey there! I just wanted to share an experience I had with Hertz's car dealer. Unfortunately, James tried to overcharge me on a car . As I described my budget to James, he became enraged, suggesting a lack of concern for the customer's best interest. J Martin [protected] The January 19th 2024. Dinglewood car dealership. 970 W Manchester Blvd. 90301.

I made a reservation to visit a relative in the hospital 6 hrs. away! make the only option beside Enterprise reservation and call Hertz 'reservations'. I verify every piece of info with the rep, asking form of payment the total to be charged with tax and deposit. Great all is well. I confirm the payment is on record with the rep. Finally what time is the 'RESERVATION' READY? Rep replies 12AM.

I call Carbondale Hertz, the guy answers and says I have the reservation K7283051752. "I'm not sure you are on the waitlist? Why call it a reservation when I only have 1 other option?

Made a new reservation and going there now, avoiding calling him 'dude' cuz that's enough for him to ignore (4) calls to confirm I may try again. Then he CNX the initial order. K7281271940. Fingers crossed Mom! I hope Hertz corp. sees this and replies!

I rental a vehicle from Hertz at Logan Airport, Boston. I asked the agent what it would cost and he told me it would be $617.94 and asked for my license and credit card. He did some computer input, handed me a folder and said I was good to go.

It wasn't until later that I looked at the invoice. The agent PACKED the rental with things I didn't want, didn't need and wasn't asked about.

Hertz said; too bad, so sad, we got your money and there is nothing they will do.

The charges were;

Rental rate; $31.92 a day

He then added CDW: $34.99 a day

He also added TOLL CHARGES of $74.95 before I even got the car.

He added CONCESSION FEE RECOVERY: $46.48

VEHICLE LICENSING COST RECOVERY: $20.13

CUSTIOMER FACILITY CHARGE + TAX; $31.85

PARKET TICKET SCHG+TX/CONVENTION CTR SCHG $12.63

TAX; $33.73

I was not told or asked what options I wanted or didn't want.

This agent/Company must work on commission to load up a rental charge like this.

On 11/19 Irented a car at the Tucson International Airport, at no time was I told not to smoke in vehicle, I was charged 500$, my contract # is 657132265, if this is your policy then thats your policy, my problem is you dont tell people this, I called your customer service and was told nothing could be done, I also have been looking on your website and it says 400$, Inwas charged 500, I find this to be unreasonable, unethical. Im a United States Air Force veteran, it seems like you dont tell people just so you can hit them with this charge, Im very involved with the veterans affairs office here and I intend to let them know about this, I also will contact the BBB and file a complaint with them, you cant do this to people and expect them to come back to you, again yor policies are your policies but you dont put that information out there, it isnt rational to think that someone who knows this would violate this policy

Hi [protected]@gmail.com I'm trying to rent with hertz but having problems they put me on suspension i paid every time I

rented with hertz I have not received any letter from hertz I was told the suspension was for not answering any letter from you please understand we have flood in our sometimes that may cause the mail not being delivered please for I would like to continue on renting with hertz Friday 24,2023 I would like to rent with you I'm no longer living in Florida I'm living Syracuse NY and I need rent with hertz can you please for give for any problems that happened thank you God bless.

I returned a car to Hertz with Fuel Gauge reading FULL. exactly as it read when I picked it up.

There were 7 or more people in line to get checked in and the Hertz Guy told me to leave the keys and they would email receipt.

When I got the receipt they charged me for 1 gallon and Service Charge approximately $ 24.00.

I paid $27 to fill the tank as reflected on my Amex card but did not get a receipt as I’ve never needed one before.

This is absolutely a SCAM…you either stand in line for over 1/2 hour or get charged for 1 gallon of gas and you have no recourse.

Any car you return to this airport can take 1 gallon of gas even if the gas gauge says it’s full.

I would have never thought Hertz would stoop this low…Huge car rental rates, cars with 40 to 50 k miles and ad to that outright thievery !

Time to reevaluate my loyalty to HERTZ

Pedro Perez

[protected]

[protected]

[protected]@aol.com

hertz charged me $1,043 for renting a small electric vehicle for 6 days. they are advertising that its only $360 for a week. and their customer support is useless in advocating for their customers. hertz should be avoided as much as possible. they'll take all your money and then some, if you'll let them. they also lie straight to your face that electric cars only need to charge for 40 minutes to get 80 % charged. that's a lie. it took us 8 hours to charge at full capacity. any other rental company is better than hertz.

Terrible service all detailed in a complaint letter sent 4 time.

Nil response

(They had no cars available on the date when we had one booked- we booked 1 month prior)

28th April -1st May.

RR M13737636

RES K4663822981

I have posted in 4 complaints already for 8 different addresses through out the UK.

I have had 1 x email response to which I replied. But had nothing since

1. I lost an Ipad at Reid Airport in Las Vegas Nevada back on September 1st. 2. Completed the missing item form (Item#: 018184245) and was notified on 19 September that my item was found.

3. I filled out the form to have the items sent back to me one-day FedEx at a cost of $78.40 (FedEx Tracking #: 783983932864).

4. Received voice recorded voice messages from Hertz requesting to call them back regarding the shipment of my found item. I have called no less that one dozen times and each time I am redirected to a voice mail box in which I cannot leave a message because the voice mailbox is full. I have tried other numbers as well, but they all redirect to a main Hertz number that does not allow me to leave a message or provide me with an option to find out the status of my missing item. There is no option provided by Hertz to talk to a live agent.

Hertz Gold Plus Rewards Member - President's Circle - [protected]

I am a President's Circle rewards member and was looking at booking online. When I was looking at booking before logging in, I was offered a pre-pay option which was about half the price of the pay later option. When I log in, I no longer have the pre-pay option and am only given options to pay much more on the same reservation. This seems crazy that rewards members are charged more than if I simply never made an account with Hertz. I have to choose between paying more and having rewards benefits or paying less for no benefits.