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CB Vehicle Rental and Leasing Hertz Car rental
Hertz

Hertz review: Car rental

T
Author of the review
8:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My reservation number is k62704819c0

the rental agreement is [protected]

roadside case # [protected]

my name is tawnya olson

my phone number is [protected]

I went in on 10/7/2023 to exchange my rental, instead of exchanging it they closed my rental instead, then informed me that they made a mistake and could not give me another vehicle because they closed my rental instead of just exchanging it for a different vehicle. Then they put a bunch of extra charges on my closed rental agreement like; gas, etc. Then informed me I couldn't receive a ride home after causing the error, leaving me stranded at the airport.

Then also tried to say i'd be put on the do not rent list all because they made a mistake. I hadnt done anything wrong, I was exchanging the car I had because the engine light had come on, on 10/6/2023 and the roadside people told me to bring the car to the airport and pick up a different car, because that was the only location open.

It took me 4 hours to get home, ythe guy didintg even try to offer me a way to get home after3 he was the one whom made the error, causing this situation.

I am missing several days of work due to this situation.

The guy at the counter wouldnt give me his name nor a mangers name.

Desired outcome: I still need a vehicle until 10/10/2023 or longer and I need all my charges reviewed and my money back for the week I paid for. I WANT THE DIST/CORP MANAGER TO CONACT ME.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
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    100%
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    Austria
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    Denmark
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    100%
    Confidence score
    Netherlands
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    Portugal
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    Brazil
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    China
    +91 222 921 0300
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 110 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

Most discussed complaints

auto leaked oil all over my garage
1
(opinions to this review)
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