Getaround
Reviews and Complaints

As a frequent user of car rental services, I have had mixed experiences with Getaround. While the concept of renting cars from local owners is innovative and convenient, the execution has been inconsistent. On one hand, the availability of cars near my location and the competitive pricing have been positives. However, issues such as unreliable internet connection for unlocking cars, high deposit amounts, and delayed refunds have been major drawbacks. The customer service, though responsive in some cases, has left much to be desired. Additionally, the quality of cars has varied, with some being clean and well-maintained while others had unpleasant odors and mechanical issues. Overall, while Getaround offers a unique car-sharing experience, improvements in service reliability and vehicle quality are needed to enhance customer satisfaction.

I have sent in a request for reimbursement for a renter caused ticket. Terrible customer service, I am going to try renting my car on Turo instead.

I thought everything was good (not great but decent) until two weeks later they used my bank details to take ?100 above the agreed payment. Now I can't get anyone to talk to me about the matter or to reimburse me.
Very very dodgy.

Bad serviceWorst company I rent it for two months and I've been paying tolls every two weeks Around 250and after I stop for three months do you send me another bill for $1000 tolls and you've been playing with people account and Take in the money I believe that's fraud

I love the car sharing idea and through platform created by Get around, but the App is always delayed, slow, messed up (which is the only way you can book, open a car door or frankly, do anything). Customer Service is NON-EXISTENT! You can only can help during an active reservation, that's if you get the app to work to make a reservation. Sadly, Getaround has wasted a lot of my time! I'm going back to Zipcar until they work out the kinks.

Getaround's business model is to take a percentage of your rental fees, and then stick you with all of the business expenses including repairs and parking tickets that were incurred during a rental. They'll act like your partner until something has to be paid for, and it definitely won't be them.

I put my car for loan on Getaround's platform for about a year from 2019 to 2020. During that time I incurred expenses that Getaround agrees to reimburse in their terms of service, but in the end they refused and I ended up losing a lot of money.

Collision: In early 2020 my vehicle was involved in a collision while it was being rented. Repairs ended up costing me $536. Getaround used their own estimate to determine the cost of repairs and paid me only $416. So I had to pay over $100 for that.

Parking Tickets: In 2020 I discovered my vehicle had $481 in parking tickets and late fees that were incurred while being rented. Getaround paid only $125 and refused to pay the remaining $356 that is owed. So I had to pay over $350 for that.

Control Device: When I wanted to take my vehicle off the Getaround platform, Getaround was unable to send someone to remove their control device from the vehicle because of the pandemic. I had it removed at my dealer at a cost of $61. I understand about the pandemic but this is still Getaround's responsibility. They threatened a large fine if I didn't return the device. So I had to pay over $60 for that.

In the end these expenses that Getaround refused to reimburse were too high and I was losing money month to month. Working with Getaround was not worth the time, money, or frustration.

I recently rented a vehicle from Getaround and needed to extend my rental time. I was working for Uber and paid for a 2-hour extension. However, after the 2 hours, I still wasn't done with my work. To my surprise, Getaround cut off my engine and wouldn't turn it back on unless I paid $16.00. I was unable to cash out from Uber due to technical problems that Uber's IT department was working on.

To make matters worse, Getaround sent a tow truck to pick up the car without informing me. They left me stranded on the streets 25 miles from home at 1 am. The tow truck driver felt bad for me and gave me $40 out of his own pocket to help me get home.

The next day, I was billed for $197.00 for refueling costs, $200.00 for cleaning costs, and $197.00 for towing costs, totaling a whopping $594. I spent the next two days talking to 14 different company representatives, but none of them could solve the problem. It was frustrating to explain the situation to 14 different people, and all they did was transfer me to another department or promise to take care of the issue.

I used the last of my savings to jump-start my new full-time job with Uber. However, it's been over two months, and every day, my credit card is charged $200, $197, $200, even though I froze the card. They still try to charge it every single day, and I have text messages from my banking institution to prove it. This company has tried to charge over $500 worth of bogus charges. Any reputable rental place would never have done what this company did.

It's a sad thing that this is a third-party company sitting under the umbrella of Uber, ripping people off. Needless to say, I never received my $200, and the charges are still ongoing. What kind of company does this type of business with people? Honestly, being a third party is good for rip-off companies like this because nobody takes the blame. Don't ever use this company; you are in a high bracket of losing money.

I never received any type of apology letter for leaving me stranded on the streets at 1:00 in the morning. These rental companies, Uber, and all the companies that declare safety to leave an employee stranded on the streets at 1:00 in the morning 25 miles from home is not the way to do business. Stay away from this company. They deserve zero stars!

We've been using Getaround for a while now, mostly for running errands and getting around town. We're not the type to rent fancy cars for the "driving experience", so our experience might be different from those who do. However, we've had some pretty bad experiences with the cars we've rented from Getaround. Every time we rent a car, it's either dirty, has broken parts, or is downright dangerous to drive. We've had cars that were covered in dust, mud, dog hair, and even smelled of vomit. One car even had a broken side rear view mirror that was hanging on by scotch tape.

The most recent time we rented a minivan, we had previously reported that it had engine issues that needed to be fixed before it was safe to drive. When we saw it on the app again, we assumed that it had been fixed and rented it again. However, when we picked up the car, we found that the engine issues were worse than before. Many of the warning lights were on, the car rattled, and the steering wheel constantly veered to one side and jerked back. The engine sounded like a racecar. We had loaded the car with luggage and had our two kids with us, but we decided that it wasn't safe to drive anymore. We called Getaround's customer service, but they didn't offer any solution except to tell us to drive back to where we picked up the car and choose another one. They said they had emailed us to say that the car was not drivable, but we didn't see the email. They also called us, but didn't leave a voicemail. We were shocked that they expected us to continue driving a dangerous car back to the pick-up spot. Shouldn't they have a basic filter to prevent dangerous cars from being offered on the platform? Are we supposed to check our emails every time we rent a car from them, even at 7AM?

It seems like anyone can offer their car for rent on the app, and there's no maintenance of the cars' quality or safety standards. We had no choice but to drive back, unload all our luggage and our kids, and cancel our trip. There was no other minivan nearby, and we didn't want to take the risk of using another Getaround car.

Overall, we're very upset with the poor service and products of this company. We wasted a whole weekend because of their negligence. We hope they'll improve their standards and ensure that their cars are safe to drive before offering them on the platform.

So, we recently had an experience with Getaround that we never thought could happen. It turns out that we are not alone in this, as many other customers have also faced similar issues. We live in DTLA and usually commute by bike. However, when we need a car to pick up some boxes from our storage unit, we rent a Getaround for a few hours. The distance from our apartment to the storage unit is only 1.5 miles, which is a 4-minute drive according to Google.

On November 13th, my husband rented a Getaround for 3.5 hours solely to go to the storage unit and then to our apartment. He took pictures before and after, and everything seemed fine with the car. He returned the car without any issues, and we didn't think anything of it. However, on November 19th, Getaround emailed my husband saying that they would be charging us $1700 for damages because the "check engine light" turned on after he returned the car. This included $200 for not reporting damages.

We disputed this charge, but they wanted "proof" that we did not cause the "check engine light" to turn on. How could we provide proof when there was nothing wrong with the car when we had it? We only drove the car for less than 5 miles in less than 3.5 hours, and we never used the car excessively or caused any damage. Any car owner knows that the "check engine light" can turn on for various reasons at any time, and it can disappear and reappear later. If the light turned on after we returned the car, it sounds like the owner needs to do the necessary maintenance to their car so that it can be in optimal working order to be rented.

Getaround provided no proof that we caused the light to turn on, but they still charged our credit card $1700 and said there was nothing we could do about it. We have disputed this charge, and we will continue to do so. We even called our credit card company, and they are investigating. We found out that this is not an isolated incident, and many other customers have faced similar issues with Getaround. It seems like a bait and switch scam that they are running.

If you have faced a similar issue with Getaround, please let us know. We are also looking for lawyers who can help us look into this matter. You can email us at ***@gmail.com.

Getaround has been my go-to car rental service for quite some time now, and I've used it in California and Illinois. However, I regret to say that I will no longer be using their service moving forward. Despite having their own "customer happiness" team, I was surprised to find out that customer happiness was not a priority for them. During my most recent trip with them, their true colors really showed.

There are a few things that you should be aware of when using Getaround:

- If you encounter any issues with the car you rented, don't expect Getaround to take responsibility for it. When I informed the team that the car I booked had issues from the start of the trip, they told me that Getaround is not responsible for issues like this and that the owner of the car may not have had time to get the issue addressed due to trips happening one after the other. This means that customer safety, due to mechanical issues, is not as important as renting out the car so they can all get paid.

- If you need support from Getaround, don't expect to speak to a supervisor or someone else who can help you immediately. When the agents I spoke to were not able to support me, I asked to speak with a supervisor or someone else, but I was informed that the best they could do is email my issue to their team and I would be responded to within 7 days. This would not help me when my issue was taking place in the moment.

- Don't expect to hear back from Getaround quickly. After my trip, I waited over two weeks to speak to someone. I think the only reason I actually heard back from Getaround was because I reached out to the BBB as an intermediary to help resolve my issue. Keep in mind that my goal was not to spread negative or false information about the company. I simply wanted to speak to someone.

- Don't expect Getaround to take proper notes of your previous calls or issues. Each time I contacted Getaround to describe an issue during my trip, I had to describe my issue again and again because no one ever took proper notes of my previous call or issue. Even when I finally spoke to the team lead two weeks later, I had to once again describe my entire experience because her notes were limited. And even though they stated that they were looking into my situation prior to speaking to me, the team lead, Patricia, said that after our call she would be conducting research.

As a customer, I used to say that I may be able to overlook bad customer service because it will be a quick experience. However, it's when you least expect that you'll need something that you find you need it most. So just keep in mind that if you decide to use Getaround, their customer happiness team may not be really concerned with your happiness.

Been renting cars with Getaround for a year now. Got an email from them on November 22nd saying that damage was done during my trip with the white Fiat I rented. They tried charging my card for $610 but it didn't go through. They asked me to provide new debit or credit card information and attached an invoice. I was completely surprised because I rented that car two days prior to receiving this email and I never got in an accident and left the car in perfect condition. I called them right away to straighten things out. The Getaround employee who answered the phone told me this was regarding a trip that I took with the same white Fiat almost three weeks ago on November 4th. I was confused because I knew for a fact that I didn't get in any accidents while driving that car and it was in perfect condition. The Getaround app doesn't require you to take pictures of the state of the car after you're done with it.

I am certain that either someone did a hit and run with the parked car after I used it or the owner of that car got into an accident after I used it and is trying to pin it on me. Apparently, the entire back bumper of the car had to be replaced. Getaround never once tried to contact me about this until two days ago, and they only contacted me to inform me that my card didn't go through when they tried to charge it and to provide them with new payment information.

I can't believe this is happening to me, and I would be happy to pay for any damage that I did. However, I left the car in perfect condition so how did Getaround determine that damage happened during my trip? I asked them this question and more via email, and still no response from them. Coincidentally, I left some keys in another recent Getaround rental I partook in and the Getaround employees are very quick to respond to those emails. Protect yourself from these fools and take pictures of all the exteriors and interiors of the cars you rent through them, because this just might happen to you.

This was a total disaster.

I reached out to Getaround in February to relocate my car. The first agent said it was easy and deactivated my listing.

I gave them the new address but they didn't respond for 10 days. When I followed up, Jessica said the car wasn't at the new location. I checked the app and confirmed it was there.

Another 10 days went by with no response. I called and they said they would message Jessica. She reactivated the listing and waived $20 Connect fees for a month.

I said $20 wasn't enough for the 20-day delay. They didn't respond for another 11 days. When I called, they said Jessica was gone and the new person hadn't addressed the ticket.

Jessica then replied and said she would escalate it to the internal team. Another week went by and I had to call again. A supposed manager said they could only waive the Connect fee.

Getaround's lack of acknowledgment and follow-up is terrible. They didn't manage my car for at least 20 days, costing me $300.

Their customer service is sketchy and they lied to me. I've had similar issues for over two years. They should go out of business.

I asked for $300 and called repeatedly. Mitchell was supposed to contact me but never did. I terminated my rental and won't do business with them again.

A simple apology and compensation would have been better.

I was a renter with Getaround for four years before becoming an owner and renting out my own vehicle for a year. However, my experience with the company has left me with a strong recommendation against renting your vehicle through Getaround. I hope my experience can shed light on the negligence and lack of risk management the company has for its customers.

Getaround's policy and procedures instruct drivers to leave ignition keys within the vehicle under the visor in a Velcro pouch provided with their logo. However, I chose not to have decals with the logo on my car. On the website, my vehicle is listed with a small radius location and photos of the front, including the license plate identifier. Anyone with an account can easily find the vehicle parked on the street.

In late December 2019, my vehicle was stolen and found crashed into a pole. I was able to track the vehicle through their application with about five-minute accuracy. I reported it stolen to both the police and Getaround.

However, because the vehicle was stolen outside of a rental period, Getaround claimed they could not help. I did not have the right insurance plan, so my insurance carrier did not help either. I was left to repair the $3,000 body damage fixes out of my pocket. It took nearly two months for Getaround to release my vehicle from their system and finally tell me to get the vehicle ignition switch removed myself, though they installed it.

As a car owner, I could not trust the word of their employees. They never once reviewed a response when the representative said they would be back in contact by email or phone. In the end, they were not on my side and unwilling to admit fault that their policy for leaving the key in the vehicle is a liability. This liability is at the car owner's expense. So, please beware of what you are signing up for.

The timeline of events is as follows: my car was stolen and crashed on 12/18/2019. It was ready for pickup from the SF police investigation unit on 1/04/2020. I picked up the car with the intention of selling it on 1/13/2020 and began attempts at removing the vehicle from Getaround on the same day. On 1/15/2020, after waiting for three minutes, I was told my request was in the queue. On 1/21/2020, after waiting for 15 minutes, I was told that my request was still in the queue. On 1/23/2020, after waiting for another 15 minutes, I was told that my request was still in the queue. On 1/27/2020, after waiting for three minutes, they said they would escalate it and to call back on Monday if I didn't hear back. On 2/4/2020, after a 15-minute call, I got an escalation and was somewhat set up with a possible location to remove Getaround's equipment. On 2/5/2020, after a 19-minute call, I was unable to get any information on the appointment. On the same day, I received a message back that the car had been delisted. I was instructed to find my own audio repair in order to have the device removed and was told I would be given a $50 compensation, though I was quoted $145 per hour, and finally $95. I was also told I was unable to get a jump start. On 2/19/2020, the engine device was removed by a third-party audio shop, and I was reimbursed by Getaround for $50, though it cost $90. The vehicle was not technically drivable as the bumper was loose. On 3/5/2020, the vehicle was repaired for $3,000.

In conclusion, my experience with Getaround has left me with a strong recommendation against renting your vehicle through them. Their negligence and lack of risk management for their customers is a liability that car owners should be aware of.

I don't usually write reviews, but I had such a terrible experience with Getaround that I feel like I have to share it with others. I decided to rent a car through Getaround to travel upstate. I traveled almost an hour by public transportation and foot to a garage designated by the app to collect the car. When I arrived at the garage, I found out that the car was not there. I tried to contact the owner, but there was no direct number to do so. I immediately called the help line and waited 10 minutes on hold before I got to talk to someone. In the meantime, I sent two emails to the help service, but the first one bounced with a "this service is not connected to a valid email" alert.

I spent 45 minutes on the phone with a staff member to remedy the situation. The car I had booked had not yet been returned by the previous renter, which seems like Basic Operation 101. Don't rent out a car before the car has been returned (for context, I had rented the car 2 hours before pick up time)! They provided an alternative car in Jersey (I live in Brooklyn), but the rental period was not even extended to cover the delay. I had to choose between that or getting refunded and paid $10 credit, which is essentially Getaround saying: We want to fail at the most basic element of our service, waste hours of your time, get you to spend extra money on travel returning from another state after returning the car, and for that we will pay you $10.

I asked if they thought that was fair, and the staff member agreed that it was not, but that was the best he could do. The staff member and supervisor were hemmed in by "company protocol." Any other new business would be bending over backwards to ensure good relations this early on. However, I ended up paying hundreds of dollars of my own time returning the car on Monday, after a compromised, much-needed weekend away.

There was no discount to the original rental, and the one-way Uber covered up to $45 was never paid. This left me stranded in Jersey on Monday morning, with a rental cut short by 30 minutes. There was a grotesque disconnect from what the company does to protect itself in the short term vs. what it costs in the long term. Hours out of my day were wasted, and my weekend plans were derailed.

In the week that followed, I had a mix of struggling calls with one staff member to resolve the failure and a complete mess of automated messages and calls/emails from random staff members following up on the botched ticket. I was promised a payment for an Uber that was never received, despite my requests. I was promised some sort of compensation for the failed rental that was never received. All I got was 2 vouchers (1 x $10, 1 x $30) with an expiration date of 90 days. As mentioned, this fails to cover the Uber I was promised. Follow-up emails were ignored.

This equates to falsification of service and theft. It's criminal at worst, and ineptitude of the highest order at best. DO NOT USE THIS SERVICE, either as a vendor or customer. Any investor with 2 minutes to Google Getaround will discover the truth. I will be amazed if this is still around in 12 months.

I gotta say, my experience with Getaround was straight up terrible. I rented a car from them starting on the 30th, and let me tell you, it was a complete disaster. When I got to the car with my two young sons, the car was already looking pretty dirty, but I figured that wasn't a big deal. However, once I got in the car and started driving, I realized that something was seriously wrong with it. The car wouldn't go faster than 50 miles per hour, and it kept breaking on its own and making a really bad noise. I was so scared for my kids and myself driving that car. I parked it in a safe spot and tried to get in touch with Getaround's customer service, but it was impossible to get anyone on the phone. The automated system didn't recognize my phone number or my reservation number, and it took me a whole hour just to get through to someone. And even then, it took another hour to get transferred to roadside assistance.

The whole time, my calls kept dropping, and even though they knew the whole situation, I never received any calls back. Finally, I got someone from roadside assistance on the phone, and they told me they were sending a tow truck and that I would get a text message with all the information. But guess what? I never got that text message. The tow truck showed up, and the driver asked me what to do with the car. I thought Getaround or roadside assistance would have sent a tow truck with clear instructions, but apparently not. I spent another hour on the phone trying to find someone who could help us, but no one knew what to do. Finally, after a lot of negotiating, they told us a taxi would pick us up and take us to Europcar, where we would have a new car waiting for us.

We waited for two hours for the taxi, and every time we called, we were told it was on its way. But it turns out they never had our location to begin with, so they never sent the taxi. We were stuck in the middle of summer in Madrid, with two kids, suitcases, car seats, and nowhere to go. Finally, the taxi arrived, and we made our way to Europcar. When we got there, I gave my name and last name, but the lady told me there was no reservation under my name. I couldn't believe it. I called again, and had to explain the whole situation again to a new agent. He assured me it was Europcar, and even gave me the reservation number. But when I gave that number to the lady at Europcar, she told me it was impossible that it was a Europcar number. I had to call again, and they put me on hold for another 10 minutes, only to find out it was actually Enterprise. I had to walk another 1.5 km to the right place, with my two young kids, suitcases, car seats, stroller, and everything else. Finally, at around 8pm, we got the replacement car. I wasted an entire day of my vacation because of this.

Overall, I think the owner of the car was incredibly irresponsible for putting a dangerously broken car up for rent. The Getaround agents were unhelpful and rude, and the roadside assistance was just plain stupid. I can't believe that Getaround was okay with leaving a woman and her two young kids out in the city with no follow-up, no help, and no contact. Their automated service doesn't work at all, and I wasn't able to get through to anyone with my phone number or reservation number. If you're thinking about renting a car or putting your car up for rent, I would definitely not recommend Getaround.

I had a really bad experience with Getaround. I rented my car through their service and just a few days later, it was stolen. I've lived in my house for four years and never had any safety issues with my car until now. It was stolen on 10/28/2019 and Getaround has done nothing to resolve the situation. Throughout this whole ordeal, I've had to deal with inappropriate behavior from Getaround, including personal safety issues, lack of communication, and financial and professional impacts.

One of the biggest issues I had with Getaround was their promise to reimburse me by a certain date if I sent in my receipt and proof of payment. I did everything they asked by the deadline, but I never received any reimbursement. I even sent them additional information a week prior, but still nothing. It's frustrating to be promised something and then not have it delivered.

Another issue I had was with the investigation of the crime scene. My car was found on the other side of town with the key missing (since Getaround keeps the key in the car). But before the police could come to the scene and conduct forensics, Getaround towed my car. This meant that the police couldn't do their job properly and investigate the crime scene.

Communication was also a big problem. I called Getaround countless times to get updates and confirm that they had everything they needed, but I never received any information back. I've been calling them multiple times a day since my car was stolen, but still no response. David from Getaround was my point of contact, but he never communicated back to me.

Getaround also towed my car to the wrong location. They were supposed to inform me when they were towing my car, but I didn't hear anything from them for 24 hours. Instead, I heard from the tow truck driver who called me during the middle of a work day saying he towed my car to my house. The car was supposed to be towed to the dealership to be repaired, but instead they towed it to an illegal parking spot at my house. My car sat there for over 24 hours with the window broken, and I received parking tickets. I was never informed of any of this.

The personal safety concerns were also a big issue for me. The person who stole my car has my car key and knows where I live. When Getaround towed the vehicle back to my house, it meant that the person is out there with my car key and could come around any time to my home.

Overall, my experience with Getaround was incredibly degrading. I felt like I didn't matter and that they didn't care about my situation. It's been an incredibly disrespectful service, where I've just been pushed off and disregarded. I've had to take countless hours out of my day to call Getaround with no response back. The financial impact of this has been incredibly high, and it's had a negative impact on my professional life as well. I hope this review helps anyone thinking of using this service.

HORRIBLE! I wish I had seen these reviews before renting with them. Besides the high prices and toll charges, these people have filed 2 separate claims on me for 2 vehicles that BOTH HAD FLAT TIRES?! In the first case, I contacted Getaround and told them of the issue. I even sent photos. The car was dirty, had a "check engine" light on, the tire went flat, AND THERE WAS NO SPARE TIRE! Never heard anything back. For the 2nd vehicle, which I only rented for 2 days, believe it or not, it also had a flat tire. It seems like the owners are not being held accountable for maintenance on these cars, and Getaround is just letting them be rented out. There is no way I will be paying a $600 claim for a 2 day rental that had a flat tire. This company doesn't know what they're doing. Their customer service team apparently does not communicate with each other, because I had submitted various requests and called several times regarding these cars. It seems the information I gave them was not recorded. Such a nightmare to deal with, if I have to take them to court I will.

Absolute worst experience with a car-sharing company. I used GetAround a couple of times before with no issues. On May 2, I rented a heavily damaged Toyota Corolla. The front and back bumpers were damaged, the inside was full of dirt and trash from the previous renter, the check engine light was on, the radio did not work (software issue error), the car was also not maintained and was misaligned which is a safety hazard. I submitted photos pre and post trip per the company policy with documented pictures of the damages. I called GetAround before the trip to ask for another car since my reserved car was heavily damaged. They said they took note of my call and complaint and that the submitted pictures would serve as proof of the current damaged. On May 5, I was hit with an $1100 damage fee for the bumpers and other damages I wasn't liable for. There is no way to speak to a representative unless there is an active reservation. I had to reserve a car to be able to get someone on the phone to request the pictures I submitted showing the damages. Beware at all costs! DO NOT USE THIS *** COMPANY.

This company is going to run itself into the ground if it doesn't take accountability for the huge danger it put myself and clearly other customers into. I was given a rental car that was completely unfit to be driven. Within the first hour of driving my car the brakes and accelerator STOPPED WORKING. I had to pull off onto the side of the highway, shaking, calling their customer support. I was supposed to have this rental Friday through Monday and since I called on Friday they were not able to offer me a tow until Monday. I had to find a friend to come pick me up on the side of the highway. If it had been late at night, I could have been assaulted, if I hadn't been driving slowly, I could have been killed. GetAround did nothing to help me, they have not reimbursed me, and they have charged me for the tow truck that came THREE DAYS AFTER I WAS LEFT ON THE SIDE OF THE HIGHWAY. There is no working number to call and speak to someone to fix this issue. This is a complete scam. I will not stop until I am reimbursed and speak to someone. I will do everything in my power to stop people from using this service.

I have attempted to use Getaround to work for Uber as per their agreement. I have made a total of 4 reservations, 2 of which were cancelled with zero notice. Today (11/12) they rebooked me with a random different car with different booking times while I was in route to pick up the vehicle. I had to argue with support staff to get a refund, and then they say it will take a week or more to see my money back. Obviously the company doesn't care that I scheduled my days around these rentals. I drive for a living. I need access to reliable rentals, which is what they promise and fail to deliver. As of right now, they have my money, I have no access to the vehicle I booked, and they have wasted literally hours of my time in my attempts to get to pre scheduled rentals that were cancelled without notice. This is no way to run a company, not for personal or business to business transactions. At this point, this is a review rather than a complaint, but if I don't see that refund promptly that will be changed. At the end of the day, this boils down to promises being made and not fulfilled as a pattern of behavior from this business.

Getaround is a car rental service that I recently used for a trip. Unfortunately, my experience with them was not a good one. They accused me of causing damage to the car, which I am certain I did not do. However, they did not listen to my explanation and instead charged me $200 for not reporting the damage. The amount of damage they claimed was only $27, which seems like a small amount to cause any significant damage. I would have paid the $27 just to avoid any further hassle, but the $200 fee was outrageous.

This incident was the last straw for me, but it was not the only problem I had with Getaround. On two separate occasions, my ride was cancelled just as I was about to pick up the car. Getaround claimed that the car was stolen, which seemed like a strange coincidence since I don't live in a bad area. I suspect that the car owner needed to use the car and cancelled the rental, but did not want to pay the cancellation fee. One of those times, I was on my way to a specialist doctor's appointment that I had waited months for. Unfortunately, I missed the appointment because I had no car. Getaround did not do anything to make the situation right, which was very disappointing.

Overall, I had a horrible experience with Getaround. They seem more interested in making money than providing good customer service. I would not recommend this company to anyone.

My experience with Getaround was not good at all. I rented a car for this morning and when I got there, the car wouldn't start. I was in a hurry and I needed that car. I tried to contact customer service, but it took me more than 20 minutes to get through. When I finally reached someone, it took 30 minutes to book a new car down the street. I had to ask for a refund for the dead car, but they did not offer to do so for the new car, even though the new car reservation time was an HOUR after my original reservation time. When I asked them to comp the new reservation for such an awful experience, I was told that the manager would have to approve it, but that he did not have time to talk to me. That was completely outrageous! The manager didn't take responsibility and it was so bureaucratic that the customer service person had to wait for permission from the manager to just get me a new car, let alone a refund. They seem to think that it's not their fault when their experience is crappy. Now I'm waiting for them to get back to me to discuss the possibility of a refund. It's ridiculous. I will not use Getaround again.

I was really disappointed with the service I received from Getaround. The car I rented wouldn't start, and it took me a long time to get through to customer service. When I finally did, it took a long time to book a new car. I had to ask for a refund for the dead car, but they did not offer to do so for the new car, even though the new car reservation time was an hour after my original reservation time. When I asked them to comp the new reservation for such an awful experience, I was told that the manager would have to approve it, but that he did not have time to talk to me. That was completely outrageous! The manager didn't take responsibility and it was so bureaucratic that the customer service person had to wait for permission from the manager to just get me a new car, let alone a refund. They seem to think that it's not their fault when their experience is crappy. Now I'm waiting for them to get back to me to discuss the possibility of a refund. It's ridiculous. I will not use Getaround again.

My experience with Getaround was terrible. I rented a car for this morning, but when I got there, the car wouldn't start. I was in a hurry and I needed that car. I tried to contact customer service, but it took me more than 20 minutes to get through. When I finally reached someone, it took 30 minutes to book a new car down the street. I had to ask for a refund for the dead car, but they did not offer to do so for the new car, even though the new car reservation time was an hour after my original reservation time. When I asked them to comp the new reservation for such an awful experience, I was told that the manager would have to approve it, but that he did not have time to talk to me. That was completely outrageous! The manager didn't take responsibility and it was so bureaucratic that the customer service person had to wait for permission from the manager to just get me a new car, let alone a refund. They seem to think that it's not their fault when their experience is crappy. Now I'm waiting for them to get back to me to discuss the possibility of a refund. It's ridiculous. I will not use Getaround again.

Getaround is not a good choice for renting a car. They charge too many fees that will make you feel like you're being robbed. Their fee schedule is scary, and you'll be better off renting from somewhere else. I tried renting from them to drive with Uber, but I ended up making only $50 for 9 hours of work after Getaround fees and gas. I'm planning to rent from a reputable company, but I can't do it for a few days. So, I decided to rent from Getaround again today, but now they're charging deposits that range from $150-$300 a day. They hold the deposit for 7 days, and it takes another 3-10 days to get it back. If I rent for my usual 4 days a week, I'll have $600-$1200 in deposits that I won't get back for probably 2 weeks.

Their monitoring system never works, and it always shows less than a full tank of gas. They charge $12.35 a gallon for gas, even though the car was just filled with gas. They charge you for everything, and their insurance is only liability. You have to pay an additional fee for their insurance. They also charge as much as $3000 for any perceived damage, real or not. If you go through a toll road and it has a license plate reader account, you are charged double for processing fees. They have lists of fees that they can't explain. If you call them on anything, they give a canned answer that it's their system, and they can't change it.

I'm filing a complaint with the California Attorney General because this is unacceptable.

BEWARE OF GETAROUND - THINK TWICE BEFORE BOOKING

If you're looking to rent a car, I highly recommend that you consider other options before booking with GETAROUND. There are more ethical companies out there that offer better value-added services at a lower cost.

Once you've booked with GETAROUND, you won't be able to change your reservation. The price only goes up, even if you make changes that should reduce the fee.

GETAROUND will find any excuse to take money out of your deposit. You won't be able to speak to anyone, and they won't reply to your emails. They'll impose penalties and judgments without any evidence.

The car owners are greedy and will try to take more money from you for the flimsiest of reasons. GETAROUND will support them.

I had to phone the LLP Registered Company address to make a complaint, and it took ten days to receive an email reply. It took me ten weeks to get a refund of ?200, and I had to work hard to get it. I don't think they would have refunded me if I hadn't kept at them and the LLP on a regular basis.

I've now signed up with a proper company that offers the same model of car for less money. They're fully insured, and the congestion charge is included. They have a call center, people to talk to, and systems in place to protect you from extortion.

If you need a car rental service, there are far better options than GETAROUND. Don't make the same mistake I did.

Listen up, folks! I know you're all looking for a good car rental service, but let me tell you, Getaround ain't it. Sure, some people might have had decent experiences, but let me tell you about my time with them.

First of all, let's talk about the money. Getaround has no problem taking more money from your account without any warning or explanation. And when they do, you better be ready to spend hours of your time trying to prove them wrong. They'll charge you for anything from a "faulty" fuel readout to a ticket that the car's owner received before you even rented the car. And even if you have full documentation proving your innocence, they'll still take your money.

And don't even get me started on the customer service. The employees are incompetent, condescending, and just plain miserable. They act like they're doing you a favor by even responding to your complaints. And when they do, they'll often only refund part of the money they took from you, if they refund anything at all.

So, if you're thinking about using Getaround, be prepared to do a lot of extra work. You'll need to document everything and make sure you have at least twice the amount of your rental available in your account to avoid overdraft fees. And even then, you might still end up getting screwed over.

In conclusion, save yourself the trouble and go with a different car rental service. Getaround might seem like a good deal, but trust me, it's not worth the headache.

Getaround is a car rental platform that takes a cut of your rental fees and leaves you with all the expenses. They act like they're on your side until it's time to pay up, and then they leave you high and dry.

I used Getaround to rent out my car for a year, from 2019 to 2020. During that time, I had some expenses that Getaround agreed to reimburse me for, but when it came time to pay up, they refused. This cost me a lot of money and left me feeling frustrated.

One of the expenses I had was a collision. My car was rented out when it was involved in a collision, and the repairs cost me $536. Getaround used their own estimate to determine the cost of repairs and only paid me $416. This left me with a bill of over $100.

I also had some parking tickets that were incurred while my car was being rented out. The tickets and late fees added up to $481, but Getaround only paid me $125. They refused to pay the remaining $356, which left me with a bill of over $350.

When I wanted to take my car off the Getaround platform, they were unable to send someone to remove their control device because of the pandemic. I had to have it removed at my dealer, which cost me $61. While I understand the pandemic made things difficult, this was still Getaround's responsibility. They even threatened me with a large fine if I didn't return the device, which left me feeling frustrated and angry.

In the end, these expenses were too high, and I was losing money every month. Working with Getaround was not worth the time, money, or frustration. I would not recommend this platform to anyone looking to rent out their car.

So, like, I was talked into investing in Getaround by a friend like 2 months ago. I was like, "okay, link me up with someone to talk to." And he did. I spoke to this dude named Andy Bindas who works for Getaround and he convinced me to put like 5 cars on the platform. So, I went ahead and purchased 5 cars worth over $160,000. But, like, to my surprise, I didn't get my first payment on the 15th like we agreed on. And now, like, 2 of my cars worth almost 70k got stolen and Getaround is not taking responsibility for it! These 2 cars got missing within a 2-day interval with the Getaround app deactivated. And, like, my friend also lost his car on Getaround within the same time and same way mine was taken away. If it wasn't for my friend who manages one of my cars noticing that my car wasn't at the home location when Getaround ended the trip, I would have lost 3 cars by now. He immediately called Getaround and eventually the car was recovered.

What I have come to understand is that they have criminals amongst them that track recent cars and go after them. When my car was installed, I wasn't allowed to be there, and I don't know where the device was connected. Now, tell me how someone was able to get into my car and have my device demobilized and my car taken away without Getaround being able to track my car down till date. Their excuse was that my security enhancements were off which is never true as I never turned off anything! Andy Bindas who is their staff installed my cars and I noticed that without one getting in using the App, the car won't start. Now, I asked Getaround, how was someone able to get into my car and have it taken away, and they have refused to answer that question!

I would advise that you don't share your car on this platform! It does not worth it!

I gotta say, I was pretty stoked when I found out about Getaround. I've been into car sharing for a hot minute now, and let me tell you, personally handing over the keys and explaining the ins and outs to every renter was starting to wear on me. But Getaround promised a hassle-free experience, with a super trustworthy system for vetting renters. So I signed up, thinking it would be smooth sailing from there.

Boy, was I wrong.

First off, let's talk about the renters. Getaround claims they thoroughly check everyone who wants to rent your car, but I'm here to tell you that's a load of baloney. At least 30% of the people who drove my car were not the ones who had rented it and given their deets. One time, a teenager who wasn't even old enough to be on the system took my car on a week-long vacay to Spain. Her dad had to sign up just so she could use it. And it wasn't just that one time - it happened more than I care to admit.

And then there's the "Getaround connect box." Supposedly, this little gadget makes everything super easy - renters can grab your car, the box tracks the mileage and fuel level, and you're good to go. But after a couple months, the thing started acting up. It was giving me totally wrong readings on the fuel level, which meant I got charged an arm and a leg for gas that I had already filled up. And when I tried to get in touch with Getaround about it, they straight-up ignored me. I had to fight tooth and nail just to get them to admit that the box wasn't working right, and they still wouldn't reimburse me for the extra gas I had to buy.

Honestly, this whole experience has been a nightmare. I wouldn't trust Getaround as far as I could throw them.

Yo, what's up guys? I gotta give you an update on my experience with Getaround. So, I rented a 2011 Toyota Corolla from this dude named Daniel in Portland, Oregon on July 29th. My son and I were planning to take a trip to the west coast, but the car started acting up and wouldn't go up hills. The engine was bucking and it even stalled on a steep incline. We had to turn around and didn't make it all the way back. I found a parking lot and called Getaround to come get the car.

But get this, they charged me for the rental, the gas refill, and the tow back to Daniel's location. I was like, "What the heck, man?" So, I wrote to Getaround and told them what happened. They asked me how they did, and I told them that Daniel's car was poorly maintained and failed halfway through the trip. I parked it in a convenient parking lot and called Getaround to report the location of the defective car. They dispatched a tow truck, but I had to take an Uber back home at my expense.

I mean, come on, guys. The car was in poor condition and not suitable for renting out. Why should I have to pay for the rental fee, the refueling fee, and the towing fee? These fees are either to be absorbed by Getaround or charged to Daniel. After several communications with Getaround and seemingly getting nowhere, I finally received an email from Celine at Getaround customer service. She said that since my experience with Getaround was less than stellar, they will refund all charges for the July 29th car rental. These refunds showed up in my account today, August 30th.

So, will I use Getaround again? Maybe, but I'll be careful if I'm in Portland again. I just hope they improve their customer service and make sure the cars they rent out are in good condition.

This car service is not good. I wouldn't give it any stars if I could. I've had bad experiences more than 3 times now. The first time, I had to go to more than 3 cars and wait over 90 minutes to find out that none of them were working. I missed a friend's birthday lunch and had to abandon the cars and go back later. I then went back later to find it still wasn't working and wait another 30 minutes before I had any luck. I missed another commitment which cost me over ?80. I was then charged in FULL for the service even though it took 4 cars, over 2 hours of wasted time and lost money on other experiences.

The second time I was charged a ridiculous admin fee which came to over ?100 on top of the money already spent on the car.

The third time, reviews of the car from other customers had stated there was a warning light that came on every time the car started and the response from getaround/the owner was that they had fixed it. They hadn't. Not only that, but the car stank of weed and I was charged close to an extra ?300 for congestion charge, which was not stated that it had to be paid in anywhere obvious on the site and considering the collection point was in central London, you'd assume it was sorted, as well as another fine for supposedly driving the wrong way which was a ?30 fine yet the whole fee came to ?100 as getaround charge a ludicrous amount for admin which is disgusting. This all happened despite me emailing prior to the fines about the state of the car which I was pretty annoyed about given this was the third time I'd had a bad experience with getaround.

I am absolutely livid that I have spent any money with this company, let alone being charged an extra ?400+ and losing over ?100 on missing experiences due to the poor service from this app.

I never write reviews but this has annoyed me beyond belief. I have emailed asking for advice and help on the situation and the response has been rubbish and not good enough. Do not use. Use Turo instead.

Claim number: GETA_[protected] I am a host on getaround at the time this happened. The damage to my vehicle was during a rental trip with a guest that ended on December 14. At some point during the trip the windshield on my car was broken to the point that it needed to be replaced. The guest took photos after the trip at approximately 9pm and did not return the vehicle with the same level of gasoline so it needed to be filled up. During the trip to the gas station it was apparent that the glass was cracked. I reported the incident right away on the following day (December 15) and have been denied for my claim with Getaround that this happened during the trip. They referenced the dark pictures at 9pm when the guest dropped my car back off and also the fact that the vehicle had moved before the claim was made (as previously stated it was returned with low gas) I am seeking that they reimburse me for the deductible on my insurance to cover the glass ($100) and for my time for dealing with this and getting their device removed from my vehicle. (Attatched is the picture from the return of my vehicle where the crack is right above the inspection sticker)

I booked a vehicle on 02/03/2022 for a 1:30 pm pickup. I arrived at 1:28 pm and waited 2 mins because you can't start your trip until your booking time. I tried to check by doing the inspections but the car would not unlock. I contacted support to assist and they told me that all they could do was try to book me another trip. I asked if the host could be contacted... they said no which is really dumb. Who runs an app that allows the cars of other people to be rented and guests are not able to contact the hosts?! I paid *** total for the trip. I paid *** for an Uber and *** for a Lyft to and from the address that was sent to me upon booking. I missed an appointment at the VA that took me 6 months to get and won't be able to book it again for another 6+ months. I want all my money back because what occurred is not my fault. I will not upload the Uber and Lyft receipts because they have addresses on them, but I can provide them to show the fees. After I get my money back... I want my account to be deleted permanently. The total due back is ***. I do not want a credit added to my account. I would like the funds put on the debit card that is on file with Getaround.

I rented a Prius and took it out of the parking garage it was parked at and not even 4 miles after the tire popped on the highway and I never reached above 70MPH. Luckily I didn't die and could pull off to the shoulder still on the highway in a bad dangerous place. I called getaround to report this issue and get a tow. 3 hours later I get picked up. The car was turned off. The tow guy couldn't get the car's new tire on it to tow because the Getaround company wouldn't turn it back on despite contacting them and waiting 15 minutes for them to do nothing. The tow service had to then manuver the prius with the tow which he had to get in and drive around and make it all work taking another 20 minutes. I got the Prius finally to its old parking spot where I had the mistake of renting from, and tried to call Getaround once again because the car window had been down and they never turned the car back on to allow me to roll it up. My phone was on 3% and I had to still get home from the parking garage and it was now dark out and had to walk home in the dark. When I left for this journey it was 1pm mind you. I owe them nothing, I almost died in so many ways that day due to their negligence.

Last month, I paid almost $1,000 to rent a car for a weekend with Getaround. During the trip, I encountered two serious safety issues with the car. First, the windshield was so dirty it was dangerous to drive, and the fluid was empty, so I couldn't clean it while on the road. Second, and most concerningly, the seatbelt was broken. While I was driving on the highway, the seatbelt would dislodge (I was sitting still), and the light would come on. It was very difficult to get the seatbelt locked again while driving, and I'm grateful that I didn't get into an accident, because something terrible could have happened if I had. I couldn't take a picture of myself buckled in and the seatbelt light coming on because I was focused on driving safely. When I ended my trip, I immediately reported the issue to Getaround. The company claimed the seatbelt was not broken because the car's owner claimed it wasn't, and refused to refund the trip or to take any action. They even went so far as to say I hadn't reported the incident, though I obviously did. I'm very concerned they are allowing people to drive in unsafe cars and that the next person to take this car on the highway won't be as lucky as I was.

On Saturday October 30th I rented a car from Getround that ended up getting a flat tire. Upon trying to change the tire I discovered that the spare had a hole in it. I called their customer service who told me I didn't pay for roadside assistance. I responded that I would t need roadside assistance if the spare wasnt flat. I had someone pick up my family and I was told to stay with the car and the tow driver would bring me homeby multiple agents. Upon his arrival I was told I would not be getting a ride and was left stranded in a field at night alone. I was later charged $175 for the tow and then $153 for damage to the car that had a bad tire and a non functional spare. I was also charged for the full trip that I wasn't able to complete. Their support closed the ticket without a resolution and inwws charged with the damages above. I want a full refund of the money I've lost renting car with them. I've been unable to speak with someone who does not give me a scripted response to get this resolved and I'm scared they are going to continue take money from me. I want a full refund from them. This had been a horrible experience and sad because I used them twice a week to get to work regularly and this is how they treat me.

I rented a get around in October. I had rented this same car twice before as it was near my apartment. The car was fairly scratched up so I took a picture of the biggest scratch and began the trip. The rental was without incident, I filled up the tank and parked it without issues. Today, over five months after the trip, I received an email from get around support letting me know they investigated a claim related to this trip and found me at fault. The email gave me the "good news" that I was only liable for $1,000. I told them it was a mistake an I wanted to dispute the claim and for them to contact me. I received no response after several attempts to rectify the situation until I received a second email letting me know that that over 3k worth of damage was done to the car and I was provided with a receipt of the repair work. Again, I did zero damage to the car and this is 5 months after the trip. The recipe shows the car was repaired a week ago but that the accident was stated to have happened 5 months prior. Get around refuses to return my messages and requests for them to contact me via phone. Their accusation is completely baseless and I am prepared to report them to the authorities for fraud unless this is resolved swiftly.

I had the worst experience with my rental car using getaround. I went 13 miles from my home to shop and the whole trip the car was fine but once I was about to head home, one of the front left tire just randomly deflated. There was no collision, nothing on the ground, the tire just randomly deflated in the parking lot. I have videos of the parking lot and the car when this incident happened and I have picture and video proof. I have been charged $75 for this maintenance issue but I have not damaged the car at all. This is the responsibility of the owner of car and getaround to keep the car safe and maintained for the customers, the customer should not be responsible for the maintenances of the car. The road side assistance took an hour to show up and fix the tire and delayed my trip back home and to find parking which caused me to get a late fee of another $50 dollars. 1 hour extension is not enough to find parking here in ***. The car tire randomly popped just as I was to go home and park the car but it delayed for a very long time. I have never had such a bad experience with a rental car like I have with today. The amount of fees charged to my card is outrageous for something that I am not responsible for. Please do a full investigation on this matter.

On October 16 I requested a 2021 *** Versa through the app Getaround. I got the car at 2pm on that Saturday the 16th and not even 24 hours later I attempted to get in the car and start it and it would not start. I contacted Getaround to assist me with the problem and they suggested me getting out the vehicle and they locked and unlocked the car remotely and the car still would not start. I called the owner of the vehicle and he said that this isn't the first time that this type of issue has happened with his car while using the Getaround app. I sent Getaround videos of the signal that popped up on the dashboard to show the problem. The issue was with the connect device that allowed the car to start the owner of the car had the vehicle's firmware looked at after he paid for the tow to get the car moved (Getaround doesn't pay for tows) and found that there was a bug in the system. I spent time contacting Getaround and I was "reassured" that after the vehicle was inspected that I would receive a refund. I was charged a total of $378.62 part of which was a $150.00 temporary authorization fee that was SUPPOSEDLY sent back into my account but I don't see that return on my statement. It is now about to be a month later and I have yet to receive ANY information about the refund.

I rented a car from Getaround. After the trip, getaround unilaterally sent me a notice claiming that my owner was asserting that I damaged the car. I did not incur any damages to the car, and I informed Getaround via e-mail that I did not do so. Without providing evidence of such allegation being true, Getaround unilaterally sent me an e-mail saying that I would be charged for the repair costs. I never authorized such charge but they used the credit card information they retained on my account. My credit card is over the limit. The car is parked in a valet assisted garage and the parking garage personnels regularly park this car and move them around. I had a friend with me during the trip, who will attest to the fact that we never got in any accident or collision that could have damaged the car. Valet both pulled out the car for me and I left the car in the parking garage because I was instructed to do so. I suspect that the damage, if there was one, must have been made by the valet parking service. Just because there was a damage made during the time window of my rental, because of the way this pick-up and drop-off location is set up, it is extremely unreasonable to conclude that I damaged the car. I took pictures before and after my trip, which did not show any damage being done to the car.

I rented a vehicle for the first time with Getaround. I had booked a trip and the trip was automatically cancelled on me and closed. I did not know how to return the vehicle so when I tried to return it the vehicle would not turn on. I guess it might have been disabled by the company and I thought the battery was dead. I contacted the company asking about this issue but I did not hear back from them until later. The next day I tried starting the vehicle, I messaged the owner to see if I could start the vehicle, I filed a complaint and nothing happened. Finally I decided to try to book the vehicle again so I can return the car and it happened that once I booked again I was allowed to return the vehicle. After this whole ordeal, I was charged a security deposit of $75.00, a late return fee of $75.00, then another late return fine of 50. Extension fine for ***, multiple booking fees, multiple extensions, and another late return fine. I have no idea how they calculated and added all these fines but I think this business is worst than a standard rental company. I ended paying *** for the total trip which should have only cost ***. The car should have never been disabled without my knowledge. THere was no communication of what the next steps should have been and the whole process was extremely frustrating and feels like abuse.