Hertz
Reviews and Complaints

Last year, I rented a car from Hertz.com in Milford, MA. My car was in the shop being repaired, so I needed a rental car. When I arrived at Hertz, they convinced me to opt-in for their "additional liability coverage." They told me that many terrible things could happen to the rental car, and I thought it was a good idea to sign up. However, two days later, I realized that I was already covered under my regular auto insurance. I called my Commerce Insurance agent to confirm this, and they told me that I was already covered. I called Hertz and asked them to cancel the plan, but the agent was not very helpful. He said "fine" and did not offer any confirmation. I asked for an email confirmation, but he was very curt and did not seem interested in helping me.

A month later, I received a bill for $666.60 for the extra insurance. I told them that I had cancelled the insurance, but they claimed that they had no record of the exchange. I called AMEX to stop payment, and they settled the dispute with Hertz. I thought the nightmare was over, but a few weeks later, I received another bill from "Hertz Local Edition" for $666.60. I was very frustrated because I had cancelled the insurance, but they refused to believe me. They claimed that I had signed the papers, and there was nothing they could do. I was very upset because I had witnesses and phone records to prove that I had cancelled the insurance.

The worst part of the experience was being lied to by the agent and then Hertz Corporate not even taking a moment to hear my side of the story. They claimed that they had "investigated" and that the agent said I signed the papers, so that was the end of the story. I felt like the customer was always wrong at Hertz, and it was very frustrating. I think that Hertz needs to improve their customer service and listen to their customers. I would not recommend renting a car from Hertz.com because of my bad experience.

Don't even think about renting from Hertz! I've been using them for years, but on my last trip, they really messed up. Here's what happened: I rented a car in March 2021 for my family's trip to Florida in July 2021. I received emails reminding me about my rental pick-up until the day we went to get the car. But when we arrived, the Hertz pick-up location was closed, with the gate pulled down. I spoke to an attendant at Enterprise next door, who told me that Hertz had been closed since 2020! They took my money and reservation for a location that hadn't been operating for over a year.

I spent 59 minutes on the phone trying to sort it out, only to be told that the location was closed and wouldn't open until December 2021. So why did they take my reservation? The only help they offered was to drive 45 minutes to another Hertz location, but I couldn't rent a car unless I had a plane ticket. So I had to ask for a refund, but they told me it would take 7-10 business days to receive it. I asked for a confirmation email, but they said they don't do that.

After 12 days, I still hadn't received my refund, so I messaged their social media accounts. Laura messaged me back and said she had confirmed my refund and it would take 5-7 business days. But 10 days later, I still hadn't received my refund. I messaged their social media accounts again, but no one got back to me. So I called again, and another person told me they had canceled my reservation and I would be refunded in 7-10 business days. But she couldn't send me any confirmation.

I've spoken to 3 people on the phone (which is a miracle in itself, since you can wait hours to get through to someone), and I've messaged countless people on their social media accounts. All I want is my money back!

I gotta say, my experience with Hertz.com was a total disaster. I mean, if I could give them negative stars, I would. I ended up getting charged over $800 for a rental that was supposed to cost me only $179 for 9 days. Can you believe that? It's like they saw me coming from a mile away.

So, first off, I had to go all the way out of my way to pick up the rental because they don't do local pickups for Uber Eats. I had to drive an hour and a half just to get there. And then, when I finally got the car, it turned out that the AC wasn't working. I mean, come on, it's summer and it's hot as hell outside. I couldn't drive around in a car with no AC. So, I took it to Pep Boys to get it fixed, like they told me to do. But they couldn't fix it that day, so I called Hertz and asked for a replacement. They said I could go to the nearest Hertz to get a new car, but when I got there, they denied me and told me to go to another Hertz in Manassas. I mean, seriously, what a waste of my time.

So, I finally get a new car and start using it. But then, the tire blows out. I had to pay $75 out of pocket for them to come and put the spare on the car. And then, when I took it to Pep Boys the next day, they told me I needed a whole new tire, which cost me $60. I mean, come on, how many things can go wrong with one rental?

And then, to top it all off, I never heard back from Hertz or Uber about extending my rental period. I was supposed to get $85 back on my rental for doing 100 runs with Uber, but I never got it. And when I returned the car, they charged me $511 and refused to give me my deposit back, even though they got the car back in better shape than when they gave it to me. And they even charged me for the service charge of $75 that I had already paid out of pocket for. I mean, what a bunch of crooks.

So, if you're thinking about renting from Hertz.com, my advice to you is don't do it. They'll just rip you off and leave you stranded.

I've been a gold member of Hertz for over 5 years now, and I have to say, my recent experience with them has been less than satisfactory. My partner and I were involved in an accident, and while my partner's insurance covered most of the expenses, Hertz tried to accuse me of stealing their car. Despite calling them multiple times to report the accident and providing them with all the necessary information, they still charged me for each day the car wasn't returned, even though I didn't have the car. It took me shredding my card and flagging them as fraudulent for them to finally reverse the charges.

But that wasn't the end of it. Months later, my partner's insurance company still couldn't get a hold of anyone at Hertz to settle, and then they demanded over $3,000 for additional damages without providing any estimate or itemized bill. And to make matters worse, they only contacted my partner, not me, even though it was under my Hertz account, which is a violation of the FDCPA. They offered to settle for $500, but when my partner sent the check to the address they gave him, it turned out to be incorrect, and Hertz had already sent the debt to a collection agency.

It's disappointing that a company like Hertz, which has been around for so long, can't own up to their mistakes and work with their customers to resolve issues. It's a shame that it had to come to legal action for them to take responsibility. I hope they can learn from this experience and improve their customer service in the future.

I recently rented a car from Hertz.com and unfortunately, my experience was not a positive one. It started raining during my rental period and I had to return the car early. However, there was a misunderstanding and Hertz ended up repossessing the car before I had a chance to retrieve my belongings. I had over $1000 worth of Christmas gifts, including a thousand dollar purse, nine hundred dollars in cash, and collectibles that I planned to sell. I was devastated and felt like I had lost everything.

When I contacted Hertz, they were unable to tell me where the car was located. I was told that it was not their responsibility and that I should contact the police. I was shocked and confused. How could they not know where their own rental car was located? I was eventually able to track down the car and spoke with a representative from Hertz. They promised to return my belongings within two weeks or reimburse me for their value.

However, when I followed up with them, I was told that I had not left anything in the car and that they had already taken possession of it. This was not true and I was extremely frustrated. It is illegal for a company to keep someone's belongings, even if they have repossessed their vehicle. I felt like I was being treated unfairly and that my loyalty as a rewards member meant nothing to them.

To make matters worse, while I was on hold with customer service and roadside assistance, I overheard a conversation between two employees discussing how they had stolen a man's keys and wallet in order to gain access to his home. They even talked about doing a drug deal. I was shocked and appalled. It made me wonder what other unethical practices were happening within the company.

Overall, my experience with Hertz.com was extremely disappointing. I would not recommend them to anyone and I will never rent from them again. It is important to be cautious when giving personal information to companies, especially if they are not based in the United States. Hertz may have a good reputation, but my experience shows that they are not always a trustworthy company.

I live in Bozeman Montana, a rural community in the mountains where it's currently Winter. Unfortunately, I had a run-in with a deer the night before Thanksgiving which disabled my truck. The only option for renting a vehicle was at the airport, so I decided to give Hertz a try, despite having a negative experience with them in Washington State three years ago.

When I arrived, they offered me a Nissan that I had never heard of before. I was hesitant because it had very little clearance and inadequate tires for our icy roads and mountain passes. When I asked for a different vehicle, they were more than happy to rent me a more suitable one for a higher price.

I decided to call the national customer service line to see if they could make any adjustments, but the front desk claimed their hands were tied due to my online purchase. As I was on the phone with the customer service agent, the front desk became enraged and took my phone to speak with them. They threatened the agent with raised voices and aggressive body language, which was completely unacceptable.

The customer service agent was appalled and cancelled my reservation on the spot, refunding me immediately. Luckily, Enterprise next door had a car available for me and their staff were much more pleasant to deal with.

It's unacceptable that Hertz is willing to put people's lives in danger by renting out inadequate vehicles, especially in a community like ours where the driving environment can be treacherous during Winter. Additionally, they fail to practice COVID source control, with staff not wearing masks and huddling together in groups.

Overall, I would not recommend using Hertz for your rental needs.

us to Hertz.com was a planned trip to Missouri. We made our reservation three days in advance and they took the money out of our account the day before we were supposed to pick up the car. However, when we arrived at the airport location on a Sunday, they said they had no cars available. This was frustrating because every other car rental place was closed on Sunday. We were supposed to pick up the car at 3:30, but we arrived at 5:00 because we got off of work late. The girl behind the counter was not very helpful and said they didn't know when or if they would have a vehicle that day. We had to wait for an hour and a half before we called back and they gave us the only car they had, which was a new Mustang. It was not what we paid for and was too small for four people and a lot of luggage. We had no other choice but to take it because we were due to leave at 2:00am to bring my stepdaughters back.

The next morning, my husband found a brand new hat with tags on it and bags of cookies that had spilled everywhere in a spot that was not visible, so we know it was not cleaned. This was not a good experience, and to make matters worse, they had already charged us for the rental and a deposit. The next day, they charged us $400 because they said there was damage to the car. We were very unhappy with this experience and felt like we were scammed. We do not recommend renting from this business. We have included a picture of some of the things that were left in the car, which shows that it was not cleaned or inspected after the previous renters.

My corporate travel made car reservations for me using my corporate credit card, however my personal credit card was charged because it is noted as my preferred credit card in my Hertz Gold App. There are 3 charges that I asked them to credit my personal credit card and transfer the charges to my corporate card, however they told me that they could only do this for one transaction. I fly a lot (once per week), so I did not realize this was happening until I received my first credit card statement.

I reserved a car rental through Priceline for hertz el paseo international airport to be picked up June 12th since we flying in the evening, but our flight was delayed and it was having us arrive 2 hours after our scheduled flight. I tried reaching out to Priceline they said I needed to contact hertz directly they gave their number and I tried for hours with no such luck. Every time I asked to speak to someone on site it said it wasn’t available. I finally called and spoke an agent with hertz and explained the situation she said I had to go through Priceline but what was I trying to do I explained to her that our flight was delayed and and would be after the closing time she insured me that my itinerary was on the reservation and there would be someone still when we arrived. I clarified it with her again to insure someone would be there based off our request and she said yes.

Well we arrive at the airport at 11:05pm and no one was at the counter there was note to go to garage and there was no one there .

So not only did we spend and extra 4 hours for a delay we didn’t get a car rental and we needed to be in New Mexico for my son’s orientation at 8am the next day. So needless to say we were stranded since either everyone was closed or sold out.

I made a reservation, months in advance, with Hertz for June 9 at the Sonoma County in Airport. I received a phone call the morning of and was told that they had overbooked and would not have a car for me. I expressed my frustration to the agent and was unset as I had a big event to go to right from the airport. She explained to me that their policy is to over book by 33%! Wow! Luckily, I was able to rent a car from Ace but unfortunately, it cost a lot more. I asked hertz if they would pay the difference and of course they would not.

Hi,

I was involved in an accident in a Kia Carnival rented from Sydney Domestic Airport on 9/12/23 until 20/12/23.
Res# B5WRRM
Rental number: [protected]
I was charged $5000 excess but have not received any correspondence about the damage. I read I would receive an update once the damage had been assessed.
I would like to lodge a complaint as this is now approaching 6 months since being resolved
Please contact us and advise how much we are out of pocket for this at your earliest convenience.
Thanks
Luke

On 05/18/2023 I rented a car 2023Malibu in California from Hertz at San Diego International Airport. The car I received was not cleaned. There was enough dust on the inside to write my ame in and trash n personal belongings left from the former rental. When I called they said that due to a high demand in cars needed quickly this can happen. I told them that when I picked my car out there were 20 cars to choose from, so plenty time for them to be cleaned.

Hi, I rented a car from Hertz for a 1-week trip to Lake Tahoe Ca. from Mission Viejo Ca. The car they rented me was a Volvo EV. it only had 75 miles on it the car itself was not the problem the problem was it electric. The range was listed on the car screen as 240-mile range I was lucky to get 175 which mean I had to stop very often to recharge it. My lost time doing this was almost 8 hours some of the time was just to find a station or to find one that was working. I was nervous many times as the rage was getting lower and lower.

The rental agent was telling me that soon the cars you will renting out will mostly be Electric

I will never take an electric car on a long trip again I am not happy about this!

Rental record #[protected]

Vehicle 2023 Polestar 2 rental date 05/15/23 - 05/22/23

i drove the car 1343 miles.

Thanks Joel Barrett [protected]

We booked a rental car through Travelocity for a Hertz rental car for 04/30/2023. We got to the rental desk and they did not have our reservation. The person who was supposedly helping us made rude and made no effort to help. He actually told us to move from the line. Travelocity will not refund our money since they cannot get it back from Hertz. Hertz will not refund the money since the confirm number was incorrect even after Travelocity told Hertz they paid them. My husband was hung up on several times by Hertz. We just want what we paid for a car and did not receive.

My vehicle was hit by someone. Nationwide is their insurance and handling the claim. Hertz was the rental company used and the rental was returned to the body shop on 4/21 as instructed by the Hertz rep. It sat at the body shop until May 4th when I had to escalate for them to go get the vehicle. Three charges were put on my checking account ($40/day) until I finally turned my card off. Now an additional charge appeared ($100) for gas charges. I showed them where I put gas in there and due to their lack of urgency to get the vehicle, anyone on their lot could have driven it after April 21st! What happened after that date is not my responsibility. In addition, they just charged me a toll charge on May 8th. The car was not driven except twice to go from my house to their lot. There are no tolls on Interstate 285 between Decatur, GA and Lithia Springs, GA. I've tried to call their office to resolve this, complained to the Nationwide representative handling my claim and he, in turn, has been talking to his Hertz representative but no one is removing these charges or taking responsibility.

Hertz failed to upload the proper documentation through Uber portal which lead to me unable to work as a Uber Driver. I lost my money during this situation that didn’t get resolved. I’ve complained daily about it , Hertz failed to resolve it. I been discriminated against and ripped off. I lost a week of wages on Uber platform and rental cost. They gave me a rental agreement under someone else’s name, im sure that’s fraud at its best.

I rented a car from Hertz, which I researched and chose them. I had the car the last week of March 2023. I filled the tank prior to returning the vehicle as I've always done. I received my receipt via email and I was charged for 3 gallons of gas at $9.99 a gallon. I tried to call customer service but never reached a live person. I completely their survey and it said that someone would call me in the next 72 hrs. That never happened. I will never rent from Hertz again.

Picked up the rental, after taking nearly 2 hours. The rep was fine and very helpful. This complaint was not about him. When I exited the parking garage at the airport (which was dark), I realized there was a good amount of dog hair left in the vehicle. It was obvious that it was poorly cleaned out. We have a 10 hour trip ahead of us and we did not have time to clean or take this vehicle back. We are so disappointed and will never rent from Hertz again

I rented a car from Hertz and while parked at Starbucks I came out to a flat tire. It was on me to have it fixed and paid for - at least for now. The tire company noted that the tire was so worn out that if I had kept driving - it would have unravelled - they put that in writing! Hertz sounded like they would resolve it no problem - just submit your documents. I have submitted my documents 6 times (they kept requesting different formats saying they could not open them.) I asked for a fax # and a mailing address to submit them to. I only received a fax # - we have tried 20 times to submit by fax but every single time it says - communication error - fax is busy! I also called in to get a physical mailing address and was told by customer service - "we don't really have an address for you to mail to." SO at this point, I just wonder when Hertz owes money, do they make you keep trying and resubmitting in hopes that you will give up your claim? They are super difficult (and slow) to respond to emails although I am told that is the best way to submit the claim. I need help with this and I feel so frustrated and ignored. This is not right! Please help.