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CB Vehicle Rental and Leasing Hertz Terrible
Hertz

Hertz review: Terrible

S
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2:14 pm EST
Verified customer This review was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I rented on [protected] for a Dollar car for [protected] through Sam's Club Travel and Entertainment. On [protected], I was notified I could complete the online “Skip the Line.” Which I did. I was notified on my phone when I arrived at the El Paso Airport that I could choose my car. When I clicked, came back Out of Stock. I had to go to the line and wait. When I got to the counter, showed my confirmation number with the rental cost, I had to pay an extra $23.28. If I did not pay that, they would not rent me the car. Obviously, I had no choice.

When I made the reservation, I chose Intermediate E6 Toyota Camry Hybrid. The car I was given was a Nissan Versa. A huge difference between those two cars. The car was horrible, I could not adjust the seat high enough. The inside windows were streaked so bad I could not see well at night and if the sun was reflecting.

I was overcharged and then did not even receive the car I paid for. I called Sam's complaint department and explained the situation, I was told they could not do anything as I paid at the counter. Which I paid when I completed the online Skip the Line. She transferred me to Hertz and of course no one answered the phone. I completed the online complaint form email to Hertz.
I probably will not hear back. Therefore, I will be stopping payment on my credit card. I will never rent a car from Hertz, Dollar or Thrifty. I see no advantage from using Sam's Travel and Entertainment. Won't be using that ever again either.

Recommendation: FORGET HERTZ, DOLLAR & THRIFTY

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
    +61 180 055 0078
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    Australia
    +64 33 586 789
    +64 33 586 789
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    New Zealand
    +43 179 532
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
    +32 27 173 207
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    Belgium
    +45 33 179 057
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
    +358 961 500 595
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    Finland
    +33 969 394 049
    +33 969 394 049
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    France
    +354 522 4400
    +354 522 4400
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    Iceland
    +353 539 152 500
    +353 539 152 500
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    Ireland
    +39 269 430 019
    +39 269 430 019
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    Italy
    +31 202 013 519
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
    +47 21 513 700
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    Norway
    +351 219 426 385
    +351 219 426 385
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
    +7 495 775 8333
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    Russia
    +34 917 497 778
    +34 917 497 778
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    Spain
    +46 96 047 330
    +46 96 047 330
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    Sweden
    +55 800 979 2020
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
    +91 222 921 0300
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    India
    +27 112 898 001
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
    +1 (205) 548-6082
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    +1 (205) 293-2889
    +1 (205) 293-2889
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    +1 (405) 775-3462
    +1 (405) 775-3462
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    +1 (201) 307-2233
    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 28, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 119 companies in the Vehicle Rental and Leasing category
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