Fox Rent A Car
Reviews and Complaints

When it comes to Fox Rent a Car, the reviews paint a mixed picture. Some customers have highlighted issues with the rental process, such as unexpected charges and poor customer service. For instance, one reviewer mentioned a frustrating experience where their father was denied a rental due to a credit card issue, despite prior arrangements. On the other hand, there are positive comments about the professionalism of staff at certain locations, like the one in LAX, where customers received good deals and upgrades. It seems that while Fox Rent a Car may offer competitive pricing, there are concerns regarding transparency and service quality that potential renters should be aware of.

I received an invoice in the amount of $98.12 for unpaid tolls. Included in that amount was $90.00 in "Administrative Fees" It was never explained to me that if I did not get a Sun Pass, I would will be charged a $15.00 fee each time I passed through a toll booth! The counter person DID make sure to talk to me about the need to get insurance, which I did, only to find out from my insurance company that I was covered under my auto policy!

I feel I was DECEIVED TWICE by this company!

I pre-paid for a reservation for my husband to pick up a car at SeaTac airport. He is there for a funeral, and is clearly very upset. Even though I pre-paid for the reservation, they convinced him to get an upgrade, and now I’m getting charged an additional $353. This rental is for one day! So I already paid $85 for a rental car. Now I’m getting charged an additional $353. This rental is for ONE DAY and costs me over $400! Customer service number was no help!

I received a bill today from Fox rent a car for $101.02. They charged me $15 times times eight administrative fees for tolls. The tolls were from 1:18 to 145. I was never told anything about this never heard of this before. I’ve also never rented a car, but this is the most ridiculous thing I’ve ever heard of. I certainly can’t afford to pay that on top of the price of the car. I would happily pay Florida for their Sunpass, but not Fox they scammed me.

I incurred $30.79 fees in tolls - which is fine. On top of that Fox charged $90 in Admin fees - never offering a toll pass, an explanation upon rental, nor return. 3x the cost of the tolls in Fees - usurious. Rental Agreement #TPA-475882 for the dates of 7/6/23 to 7/9/23 in Tampa FL. Booked via Sam's Club. I have called Fox and their affiliates 6 times today upon receiving the charge on my credit card. Keep getting shuffled to other departments. The billing department is the only one who doesn't answer their phone. No surprise.

I booked and paid for a compact SUV

Refused upgrade of 3 Jeeps - all on tape for LA DA to see

Verbally abused

Denied legally obligated upgrade per CA law

Instead forced into minivan (downgrade) and lied to that BUR airport would supply SUV (DISCRIMINATION)

Never happened

Minivan was slower up and down small Yosemite roads.

Gas was far more expensive in gas guzzler - extended minivan

Damages and refunds owed

After filing a complaint in here over having a rental vehicle with a cockroach infestation and having to throw away expensive luggage and buy new luggage, fox rental commented and told me to contact the customer service email.. I emailed them and never heard back. Seems like the company comments on here but doesn’t actually want to resolve issues.

I just rented a mini van from the orlaando airport location just outside of MCO on 5/4/23. We rented the van in the morning and drive straight to disneyworld. Later that evening we went to dinner and after dinner when we returned to the van, cockroaches were inside the van and scattered everywhere and hid. We quickly removed our stuff and tore everything apart and found bug in our car seat and had to completely take it apart to remove all the bugs. My family ubered back to the resort and I stood in dark parking lot for 2 hours waiting on a replacement. When we returned home, we took everything into the garage before the house and found more bugs in a suitcase. We put all the contents into the dryer and disposed of the suitcase. The suitcase was a $200 recently purchased suitcase that we lost. I also asked for prepaid gas and initially paid $65.16 for gas. But when I returned the second van, I was charged $149 for gas. When I called, I was only offered $50 and. $42 credit towards a future rental. When I asked to speak to a manager, Belle told me no one was available and no one would be available all day. Horrible customer service and policies! Honestly ruined our entire vacation!

I rented a car through Expedia from Fox for a price of $360 US. I purchased the insurance online through Expedia for an additional $78 US.

When I got to the Fox counter in Cancun to pick up my car, they coerced me into buying additional insurance. I told them I already had insurance through Expedia, and I even brought a copy of the policy with me for proof.

The people at Fox said that without the insurance through them, they would have to charge my Credit Card a $20,000 US deposit, or else I could not rent the car through them. They should me their 3 packages, the most basic one costing $363.32, thus doubling my car rental fee.

This is extortion to not only wait until the customer arrives to tell them this, but to also insist on such an exorbitant deposit.

On July 21st, 2022 I reserved a car from Wisecars.com, phone number is [protected]. My reservation number is [protected]. The reservation was to pick up the car from 8/27/2022-9/05/2022 from Fox Rent A Car. The agreement was to pay $296.45 immediately to Wisecars.com for them booking the reservation, and then pay $181.72 when I arrive at Fox Rent A Car. I was not suppose to pay anymore unless I choose to add any options when I signed the agreement. The only thing I agreed to add to the agreement was to pay for prepaid fuel when returning the vehicle. I declined all extra insurance, as I have insurance with Capital One when renting a car with your credit card.

After we returned the car in Fort Myers Florida, we returned home. Later I got the bill showing that I owed them $911.41. They changed the rental agreement and said that I rented the car from 8/27/2022 and that I was suppose to have returned the car on 9/03/2022. They charged me for two extra days of renting the car to 9/05/2022, late fees, and they added that I owed them for rental insurance.

I was able to get them to refund me the insurance money for $169.19 on 9/20/2022. They also waived the late fee of $58.58 on 9/16/2022 back to my Capital One card. They have refused to refund me anymore money and quit talking with me, since I told them I was going to dispute the charges.

So for the original amount billed to me of $911.41 they refunded me $169.19 and $58.58 bringing the total down to $683.64. Of that amount the only amount I agreed to pay to them per my agreement with Wisecars.com was $181.72 bringing that total to $501.92. I also agreed to pay for the fuel, which cost $56.61. That brings that total to $445.31.

$445.31 is the amount that they owe me back. I clearly had the car rented from 8/27/2022 all the way through 9/05/2022. I should not have to pay any extra fees because someone at Fox Rent A Car made changes to the agreement and shortened it to 09/03/2022.

I am so frustrated with this whole situation I really want to dispute the entire amount of $911.41 I paid to Fox Rent A Car. And I am extremely upset with the lack of customer service at Wisecars.com on helping me with this matter and should dispute even paying them $296.45. They did not hold up their end of the deal either. I have spent a lot of time trying to get both companies to refund me my money, but everytime I call to talk to someone I get customer service reps from both companies that don't speak clear english and do not understand me. Even the emails I get from them our from reps from out of the country with broken english. One of the representatives from Fox Rent A Car even called me a liar when I told her that I had the car rented from 8/27/2022 until 09/05/2022 and hung up on me.

I have included the rental agreement from Wisecars.com along with the reciepts I got from Fox Rent A Car.

Please help me get my money back from both these companies as they did not honor the rental agreement for the car I rented from them

I rented a car through Expedia from the Salt Lake City location in February for one day. The quotes amount through Expedia was $102. I picked up the car at 1:45 pm on a Friday. I alerted the person that I would not be able to return the car until 5pm the next day. She said she would make a note on my account and did not mention any additional charges would apply. Asked if I would like prepaid gas. I said yes as I would be cutting it close returning and would only be driving a few miles I was then charged $8.99 for gas that I supposedly was supposed to have prepaid for. I also declined the additional insurance. And was billed for that. She said she could credit my fox account for this. When I got my final receipt it was $386. The person in billing said I agreeed to all of these things which I did not. And there was no way to call the retail location to speak with a manger or employee. She could refund me $32 for the late fee. So overall a $100 rental cost me $350. This place is a ripoff and I would never use again.

My last name is DENG first name is CHENGXIANG.

The car rental place said it's due to the cost of extension will go back to me (Rental during 9/28-10/31).The Receipt tatal is 3203.93 I spent 4141.19 on my credit card.

By the way.Today I have called the phone number3235937489.There are two woman who answered the phone.One said she can't understand me.The other even hang up.

What a bed customer service I have ever experience.No one helped me.It's a problem 1 month ago.

On October 27 I rented a car from the Fox rent a car in Orlando Florida. When I reserved it I indicated I wanted no added insurance including the Loss Damaged Waiver. When I reviewed my receipt (from NADAR) the "Loss Damage Waiver " was added. I contacted customer service and spoke to Paula. She took down all my information, repeated it back to me that I did not want this LDW and I wanted a refund. She told me she would note this but I had to return to the actual location and have them remove it. When i RETURNED TO THE LOCATION THEY REFUSED TO REMOVE THE LDW. I will be calling customer service again today.

Kristin Dibble

RA# MCO 721165

Do not rent from them . No customer service. We rented a Mitsubishi and the catalytic converter was stolen from the hotel. That being said I filed a claim with ins and then they promised to car a new car brought to us in the morning by 9am. I told them it had to be there by 9 we were meeting family at 10. He assured me it would be there his name is Mathew from roadside. Three times I asked him if he was sure and he said for sure will be there. So we had to Uber . Car did not get there until 2pm. Tow truck guy said never rent from this company he tows 25 of there cars a week because of this problem. Also vehicles are older and have over 75000 miles and they rent Mitsubishi veh wich are the easiest to get catalytic converter. When I dropped car off they would not pay for the Uber said I had to call roadside because they are the ones who said veh would be there not him. Hear I thought they were one company but all they do is pass blame. Well roadside would not help either they said to bad not there fault. They take no responsibility for anything. Now we have to pay our 500 ded and 100 in Uber charged because they did not bring my car in time. Never rent from this company.