CarFlexi
Reviews and Complaints

Booked a car and had to pick up from Goldcar, Athens airport. At arrival we were were told they need the main drivers South African licence and International licence. The South African licence was a temporary licence, but we had an international drivers license but we were told they dont accept it. We then asked for the secondary driver to be changed to main driver. They said they can't as the system closed. They refuse to refund us and we lost 250 euro and insurance monies despite not taking the vehicle and had to make a new booking directly through goldcar. We were told they have to refund insurance monies. We going to pursue this matter. What an inflexible company and dishonest.

As I delve into the myriad of reviews surrounding CarFlexi, a common thread emerges - a tale of frustration, disappointment, and unmet expectations. Customers recount instances of reservations mysteriously vanishing, car rental companies denying service, and the absence of responsive customer support. One reviewer lamented the lack of a contact number or email address, leaving them stranded with unresolved issues. Another shared a harrowing experience of being charged for a service not rendered, leading to a cascade of financial woes. These narratives paint a grim picture of a service that falls short on delivering its promises. It's a stark reminder to tread cautiously when considering CarFlexi for your car rental needs.

We rented a car in Poland from you from 02 May till 07 may. When we picked up the car it was absolutely dark. So we had to take the damage they reportedto us that was alreadyon the car. We singed a form in a language we can nog read, in good trust. When we returned it we had to sign another form we could not read. And now, 7 days later after returning yhe car they just took €405,55 euros from my acount!

We used translate on their forms and in hindsight it names all sorts of damages, this were already there, we did not do any damage. Did not hit anything. It also states we returned it dirty. We washed the whole car at the carwash 300 metres form their adres away before returning it! So that's also not true! It was clean and we didn't do any damage to that Astra. And they scammed us!

Never again, it turns out that, as I always knew, the cheapest is always the most expensive, this company certainly offers the rental with insurance that will return you the money you will need there in the event of an accident,

We rented a car through the company for 36 days in New Zealand, and we insured the car with insurance including reimbursement of the deductible, during the rental period we had an accident ourselves and hit the curb, an accident that cost us 2500 NZD. The company refuses to pay all kinds of claims that we don't deserve any reimbursement, why? I don't I understand that they do not provide objective answers, so I just know that the amount I paid will not make me poor and I also know that I will not rent a car from such a lying company again, and I suggest to everyone who reads this not to rent through them because their cheap memory is the most expensive

Dear Sir could you please help me in this, I have returned the car on 29/12/2023 to Europcar CDG but until now didn’t receive back my deposit, I had sent 100’s of reminders and emails but always no answer!

Always your customer care contact Stephanie D is promising but nothing happened until today!

Elias Al Achkar,

[protected]@hotmail.com

[protected]

THIEVES.

CROOKS.

STAY AWAY.

When I arrived at the Warsaw airport (late Friday, 22nd December 2023), I did my due diligence to follow the instructions featured in their booking voucher; however, I was UNABLE to get through to anyone from their office (using the number provided on the voucher) for over one hour. When I finally got through to their emergency department (the only one that did nor feature AI response), I was told my booking had been unsuccessful and - falsely reassured - no deposit had been taken.

Consequently, I had to frantically look for another company to rent another car (which - considering the time of the night and Christmas rush - was extremely difficult).

Guess what?

The deposit (£72.62) was taken from my account, I was lied to, and now I am having extreme difficulties with getting it back as some overseas (NOT POLAND!) based office is doing it all to fob me off.

STAY AWAY!

i had terrible expierience in CATANIA SICILY Airport office, when they charged me a huge amount of 246 euros for possible spot to the rear port bagage . There were really nothing on it to need repainting or repair.

They send me a paper with my signature (obvious by mistake ) that i accepted this, even i denied everything to an extra paper that they gave me to complete .

You can see it to the following photos.

They told and send photos next days to me with special lighting from torch to see the damage.

The car had before too many scratches around its body and the office told me that i had to inspect it before better.

Very bad way to get money from clients

I am very sorry

My worst expirience ever

wish to make a complaint about the insurance waiver I paid for through my online booking with Carflexi as follows.

On arrival at the rental agency I was told that I had no collision waiver and needed to pay for it as if the vehicle was damaged in any way I would be liable.

My understanding when i booked and paid for this this through your company that the only damage i had to leave a deposit for (£1200) was to cover underchassis and wheel damage, which i accepted.

Please can you look into this as I had to again pay hundreds of pounds for a cdw to cover any damage to the vehicle, the employee at the desk refused to accept any explanation or evidence to the contrary and I want either a refund of the amount paid to your company or the rental company.

In addition a deposit was taken by Gold Car for fuel and road tolls, this was fine with me but the deposit hasn't been returned and I have been billed again for the road fees.

Hello! Back on September 4, 2023, I ordered a car in Cyprus at Larnaca airport from September 16 - 20, 2023, and immediately made the payment. Before making the payment, I carefully read all the conditions and was completely satisfied with them. And nowhere was it said about any additional payments. Only after I paid for the order did I receive a coupon and it said that I also had to pay EUR 90.32 at the car rental site, which surprised me very much. But I thought that this was a form of coupon and I wouldn’t have to pay additional amounts. But on the spot I actually had to pay EUR 90.32. Question. Why did I pay double tariff? Why were there no provisions for additional payments in your car rental conditions? In addition, no one met us at the airport. Although the plane arrived without delay. We had to wait about an hour for the shuttle. And he arrived only after a person with a local SIM CARD approached us and called the AERCAR office.

Thank you.

Durante mi uso del auto rentado, me chocaron.
Al devolver el vehiculo la rentadora FIT, me cobro la franquicia del contrato $300.000.
Con Car Flexi
Contraté y pagué el seguro Seguro completo
INCLUIDO:
Protección de Franquicia por daños y robo
Reembolsable por CarFlexi
Estoy tratando de comunicarme con Car Flexi (envie formulario) pero no tengo respuesta.
Quiero iniciar el trámite de refund.
Tengo todos los elementos :
-Contratos de alquiler FIT y voucher Car Flexi
-Factura
-Cupon Credit Card
-Prespupuesto (budget)
-Fotos
-

El día 06 de agosto 2023, me presente en GOLDCAR del aeropuerto Madrid, donde ustedes lo habían contratado y el personal de GOLDCAR me indica que no puede alquilarme el vehículo porque Carflexi dió el nombre/ apellidos incorrectos y tras llamar ese mismo día a Carflexi para modificar el nombre, a lo que indicó que no podía.

Y ante la premura de tiempo, tuve que alquilar un vehículo directamente con GOLDCAR, por lo que el importe que les aboné el 26 de Julio 2023 de 26’03€, me tiene que ser devuelto, porque no he utilizado sus servicios por un error que cometieron ustedes con el nombre.

Saludos.

Hello, my Voucher #: CFA6A032

I rent a car on 23.06.23 online. For the booking, I paid $311. On 24.06. I picked up the car and paid the rest of EUR 1419.97.

Upon my return home, I discovered that the amount of $311 that I had paid on booking already had been charged again when I picked up my rental car.

No response to my e-mail, Tel.+[protected] is wrong Number!

This is fraud!

Date of experience: August 07, 2023

i hired a car from carflexi (part of the eurocar ) .the rental went well. but i paid for my voucher went to eurocar and got the rental. but they charged me aswell. i have been on to euro car and they said the voucher was not applied and to get on to carflexi to get a refund. i have tried to contact carflixi there is no phone support and i have email them with no response. eurocar will not give the money back (even though it was their fault). where should i go from here

hello, This is my Voucher number ; CF3D6A37

I had a full security car protection, and unfortunately car was bit damage during the rental time and car company was charge for repairing 1990 fr,

so I am trying contact with CarFlexi for sending the invoice ,

but unfortunately carFlexi are non responding what i should do for Rimborcement,

so please let me know how can i send to you all the documents for Refund my

my contact number [protected]

Email. [protected]@yahoo.it

My voucher number is CF8EF7F8. I rented a car from Carflexi from 28.06,2023-02.07.2023. At the end of rental we were charged for a damage fee. I have made a claim from the Carflexi and provided all documents the company needs for the claim. They said they will check with the supplier and refund the damage fee to me. However, it has been 3 weeks since I provided all the documents and no further information receive from them. I sent a email to ask for how long I can get back the money and no one response to me.

On 31/5/23 I entered into an agreement with Car Flexi for a rental car to be collected at Adelaide airport on arrival on 1/7/23 . I paid what was classed as a deposit to Car Flexi of $93.39 via a credit card

I received a voucher from Car Flexi with the advice that the balance of $246.27 would be payable to Europcar on collection of the car.

On arrival to collect the car at Adelaide airport I was asked if I wanted to increase the protection insurance which I agreed to

The total cost of hiring the car was $412.76 for 4 days. Adding the $93.39 made a total of over $500.00 for the hire

Car Flexi state on their website that the deposit will be refunded to my credit card within 7-21 days of returning the car in good order. I can find no where on their website that mentions it is a payment to them for them securing the booking

Would appreciate your help in this matter

Thanks and regards

Alyson van Hecke

[protected]@vanhecke.id.au

Hello. My name is Dumitrașcu Cătălin and I had a car hired one month ago in Italy_from Bergamo. Still haven_t got my deposit back. CarFlexi e-Voucher No: CF63E364 Car Hire Provider Confirmation No: SC9123721 These are my voucher numbers. I am waiting for my deposit back_the return period is expired for some time already. My lawyer will get back to you if you don_t do it as soon as possible. Dr. Dumitrașcu Cătălin Alexandru

We booked a 7 adult seater car in salalah- Oman, a fortuner car was available for us, when the delivery person tries to fix the back seat, he failed and seat can't be secured in place. Also the back seat can't fit an adult. We requested the car to be fixed and sent to hotel but no one did so. Our booking was from 27/June/23 till 30/June/23, booking reference no is: CF0B2C37.

Tried to call available numbers, but no one was answering, send several communications via your website but no reply or confirmation was received. We cancelled the booking via your website (as suggested by the contact person in Salalah), and still we didn't receive any reply back.

CarFlexi Sold me $134 of "Insurance" which effectively covered nothing!
CarFlexi hides their rubbish "Deal" in the fine print and when you find out that you have been robbed, then they claim their T&C to protects their robbery.

WHAT HAPPENED:

* I booked the car online, and ticked the "Full Insurance Box"
* I get to the payment page and it stated that, "Your Rental Includes:
- Unlimited mileage
- Rental Rates & VAT
- Airport Taxes
- Collision Damage Waiver
- Third party insurance
- Theft insurance
- Road Tax
- Premium Location Fee

* I thought, "Yes", I want the Collision Damage Waiver & Third party insurance & Theft Insurance
* I get to the Payment Page and there is a LARGE INSURANCE FEE as part of the total bill (as you would expect).
* I pay the CarFlexi Fee (without checking all the T&Cs)
* I then get to East Coast Car Rentals (great service from them) and I am informed that Carflexi Insurance is not really Insurance at all, and I would still have a $4.4k EXCESS in the event of a accident! Then I said, "I do not understand, I have paid the Insurance?!#^*?! - $134 AUSD. East Coast Car Rentals said "NO", you have still have an excess and will need to buy East Coast Car Rental's Insurance for $30/ day. What!?@#$%?!
* I said, "I am really angry at Carflexi", and East Coast said they very much understood my anger, and suggested cancelling the CarFlexi booking.
* So, I ring up Carflexi and cancel the booking, but I am told that because I rung up 10 minutes after the pick up time for the car I will still be charged. I said, "This is Rubbish!...", The call centre guy's only "help" was his statement that, "You can write a email to CarFlexi Customer Service".
* So, after multiple numerous emails with CarFlexi, their final position was - "We have T&C and we are charging you $134" (for nothing)
* Well CarFlexi, what is this Australian Business Man to do, now that he has been robbed? Well:

- I have briefed a Commercial Lawyer (30 years experience) and we will do them damage.
- I have instructed my Bank to raised a Dispute with CarFlexi regarding payment (actioned immediately)
- CarFlexi are about to be Report to The Office of Business and Consumer Affairs for breach of the Trade Practices Act for "Fair and Merchandisable Products",
- CarFlexi are about to be Reported to the The Australian Financial Complaints Authority (AFCA)
- All of CarFlexi Partners are about to get a blunt letter from me explaining how CarFlexi are scamming their customers, and how CarFlexi should not be partnered with. If proof is required of any of my statements, they just need to go online, see the online information displayed, book a car, and then see the results! Then just read all the other 1 Star Reviews.
It is the principal of matter.
Thief from an Aussie? Well, you should expect the Aussie to hunt the Thief down and exercise the full extent of the Australian Government's Consumer Protection Code, the Australian Legal System, and any other legal form of vengeance. Not quite Liam Neeson, "I will find you, and I will kill you", but the sentiment is there.

I booked a car rental in the UK using your website and the request number given was CFD9E810.

When I booked this car on your website 22nd March, I paid a deposit for the car hire, to you, of £242.89. I return the car this Sunday and I am told by the car hire company in the UK, Enterprise, that this amount of money is not a deposit on the car and does not go to them. I am writing to ask that you pay this money back to me as soon as possible and advised why you made this charge which clearly shows that is was a deposit for the car hire.

I also paid an additional £154.70 as excess protection that the car company Enterprise advise is not valid. Please explain.

I would like my £242.89 and the £154.70 paid back to me as soon as possible. If this does not happen, I will take further action to retrieve MY money.

My email address is [protected]@gmail.com

Raymond Dudley

I ordered a car through you at the Tambor airport in Costa Rica, we landed at 5:00 p.m., we waited at the Budget shuttle station, but no one came, on the phone specified in the order there was a message "no phone service", we found ourselves two girls in the dark, we had to take a ride to to Tambor beach and then it turned out that Budget's office was closed at all

We took a taxi to Santa Teresa and paid 60 dollars, tomorrow we will go to Budget's office and see how the story ends,

it is irresponsible of you not to mention the working hours of the office, it is unnecessary to mention the heartache, the financial damage and the change in the plans we had to make, only if you would mention that hours The opening is limited

I would be grateful for your reference

Viki levy

V.[protected]@gmail.com

+[protected]

Hi I booked car online I pay 118.42€ but i Never get a car because people in the counter in Palma, Mallorca didnt want to give me because my driving licence is not long enough (7 months they said should be at list 12 months). So i Never get a car and i Never get back deposit for that car. I rent car in diffrent counter without a problem. My question is when I will get back my money ?

Dominika Guzicka