Fox Rent A Car reviews and complaints 1
View all 104 complaintsFox Rent A Car - Fraudulent actions of employee
Upon renting the car (1/22-1/25) with prepaid booking (FFX0192CAF, LAS-1122504), and stating multiple times to the employee (Tomeka) that I do not wish to purchase any additional insurance because I do have one in my hand, I was told I'm signing a "liability waiver" which in reality was liability insurance. The employee would not even look at my insurance. She assured me all I'm signing is the security deposit, liability insurance waiver and release of the car. Apparently "RS" is not release but roadside assistance, that I also was not informed I'm signing up for and the screen made those agreements illegible. I was then rushed to the parking lot without having the chance to look at the rental agreement given to me. Moreover, just before returning the car I filled the tank with gas. I have proof; a gas charge on my credit card statement with full address located within 2 miles of the rental place (Chevron 0206881, 2237 W Charleston Blvd, Las Vegas). However FOX decided to charge me 130 USD for fuel, claiming that I left the tank empty. The only proof from FOX in this regard is their assessment, which is not a proof per se. How can one trust a company which behaves like that? If the tank was empty, then why were I buying fuel right before dropping off the car and flying out? Maybe I was refueling the airplane for $28?
I have a witness that was with me throughout the whole trip.
Desired outcome: Drop the 192.75 fraudulent charge on my Amex card
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Fox Rent A Car Reviews
Literal scammers Mixed Experiences with Fox Rent a Car Administrative Fees for Tolls Completely ripped off! RefundGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
SORRY YOU HAD TO EXPERIENCE THIS...I ran into the exact same issues in Orlando this November. I also got charged double for two different reservations made for same dates and they never called back. TIME TO FILE WITH DOT IN FLA.
I went through nearly exact same thing in Orlando.