Grabcar Malaysia
Reviews and Complaints

1) The Grab driver will never turn up but instead of cancelling the job, the time of arrival will KEEP changing to a longer waiting time. After half an hour of staring at the consistent changing time we have no choice but to cancel the ride. Frustrating!

2) Food delivery: When we file a report of improper seal which caused the coffee to spilled heavily and messed up our food and dining table, Grab resolved it by refunding us RM1! Thanks for the INSULT

Grab driver refused to pick us up at Mitsui Outlet Sepang because he claimed he can only have maximum 3 passengers instead of 4. It's not right as he's driving a Perodua Alza which can take 4. Since he refused, I asked him to cancel the order. He did not do it but instead stayed on until 5 minutes later and claimed that we didn't turn up. I was charged RM3 for it.

The name of the drive is Mohd Suhaimi bin Daud. Car plate is JWB9172.

On 1 Oct 2023 at around 0907 am a Grab driver, name Vivendran A/L Rajandran, I/c [protected], car VBR 1845, entered Glenmarie Court to drop off a passenger. Upon exit the driver throw the security pass and hit open the barrier gate and left. This is very rude for a driver doing public service.

Requesting a positive response from Grabcar Malaysis asap

Grab customer support are very rude, does not show empathy to clients and are very templates replies.

They first typed as will be eligible for refund and then say it cannot be and was never meant to be. I even showed the screenshot of our conversation. The chat support person even say their rider can be rude to you, they replied in full caps too.

Pagi ni 25/7/23 7.05pagi pemandu grab vje 9815 telah memandu secara merbahaya di apartment sri ara pju 1/5a ara damansara 47301 selangor. Pemandu grab ini telah mengelak bonggol dan masuk ke laluan motor. Pemandu grab ini telah membuatkan penunggang motor terpaksa membuat break emercency. Penunggang motor telah membunyikan hon dan pemandu grab telah berhenti. Setelah penjelasan dari penunggang motor dibuat. Pemandu grab ini tidak mengaku atas pemanduan merbahaya ini. Mohon pihak grab membuat penggantungan lesen / band pemandu grab ini. Kecuaian pemandu grab ini boleh berlaku kemalangan nyawa orang lain

Almost everyday I used Grab from GP Mall to CIQ 2nd Link

Normal fare fee will be within RM17.00 - RM19.00(depends)

There is one toll which will charge RM6.14 when we heading to the CIQ 2nd Link and when the driver U-Turn back.. around $2.++ will be revised back to their card

Some driver aware of this and most of them not aware of it

When,we informed them also, some refused to believe seems they too scared that they will get charge more

It happens few times that I gt charge more and I email GRAB few times

GRAB took sometime to investigate and refund back the overcharged amount to me

However, this week I was charged extra few times

Think logically, which toll will charge you RM12 for a ride which within the state?

Are they driving from another state to JB?

Again I need to complaint about this? Do you guys think I don't have other work to do rather than email you guys one month once?

Why can't GRAB educate their customer about this?

Its a shame for such a big company like GRAB to have such a lousy and useless system

Hi Grab, saya baru sahaja menggunakan grab car service di sandakan. Driver sangat kurang ajar. First of all, the driver turn off the aircond without saying anything to us. Not friendly at all as we arrived, saya ambik barang kat bonet belakang and adik and emas saya masih kat dalam baru nak keluar daripada kenderaan, ada 4 plastik bags saya kena ambik and the last plastik saya sempat angkat tanpa saya sendiri tutup bonet dan kenderaan dah jalan. With not saying thankful or anything to us. Fyi, kereta pun sangat busuk. i’ll rather took Maxim service rather than Grab car service. His plate number is SU1135F. Hopefully grab ambik tindakan. Thank you.

I want to complain the below situation;

- suspense my grab account without any reasonable explain.

- hack my credit card & trying to hack my credit card after first successful hack.

- staff provide unprofessional and unfriendly service.

- harass me. Call me every morning and didn't response when I pickup the call and let me cut off the call. Waste my time. Staff and driver from grab is the same.

Lastly, I am very disppointed from grab service.

Last week (31/12/2022) around 10:00pm at KLCC Suria shopping mall.

I book the grabcar at Ramlee exist door at the grabcar drops off / pickup point (set with signboard).

After we wait around 15minutes, the driver told me arrive that area, but we can't find the grabcar. Then we capture photo to show our location, driver reply to us "OK". Few minutes later, driver cancel my booking reason is "waiting more than 5 minutes". Finally, we found that the driver at KLCC bus stop, totally different location.

After the above case, I try to re-booking but still can't get. Until 4th times charge me RM 3.00 penalty cost. The cost from RM 19.00 to RM 36.00. and wait more than 1 hours. Why the grab car driver can easily cancel customer booking in traffic jam area, do you know that your customer waiting how long.

Please consider it.

Thank you

Remarks:

email: [protected]@gmail.com

Name: Ms. Chong

Dear sir/madam

Drop Off Point: Lucentia Residence

Hi i want to report something to Grab. I think it is essential for a better customer experience. We have used Grab since we got here, and then it often happens that Grab drvirers drove us to the other side of Lucentia building where the train lane blocks us from going to the building. See the Google map i am sharing here.

It happened to us four times and now we are setting pick up and drop.point as the Stride building, next to the Lucentia. The drivers says that the Grab map lets them know the way to the other side of the building. If it happens one time, i would blame the driver, but it happens four times! The all drivers tried to find the other way, and finally drove us back to Lucentia, but it takes more time ( and expense too)

Hope Grab can solve it as soon as possible, or else it will be havoc to the people that staying at Lucentia.

I would like to lodge a complaint against this driver, Car Plate JDR1067.

I booked this car service on 6 Dec 2022, around 7.15pm. Driver lost his way and insisted that I cancelled bookings. I refused as it is not my fault. However, driver refused to cancel despite I sent several reminders. I tried to call him but he did not pick up my calls. As he did not cancel booking for a long time (about 30 minutes), this have caused delay in my travel plan as I was not able to do another booking.

My name is Jimmy Sim +[protected]. Feel free to contact me if you required further clarifications. Note that I have received the MYR 5 voucher as compensation.

I ordered Mac donald today 5th Aug at 16.33pm. I didn't recieve my order. My hp shows its been delivered. I want my full refund to be trf back to my credit card!

Lynn Teng.

Hp : [protected]

I ride the grab car to work every morning and evening, based on the distance between the pick-up and drop-off points I enter, the usual fare is around RM11 / RM12.

But from April 17, 2022 until today May 17, 2022, fares on Grab ride-hailing platforms have risen by 50% due to "high demand". That is wildly unreasonable and absurd.

I hope Grabcar Malaysia can make a reasonable adjustment to the ride fare. Your prompt attention to this matter will be appreciated. Thank you.

Hi,

I have book a grab car on 22/4/2022 around 15:40pm,

the driver (VBT 3427) accepted the job and it show that it should reach me in

12mins.

After waiting for 20mins,the car still not arrive so when i track the car's location,

i found out that the driver cancel the ride without inform me...

I just couldn't believe what have happen to me in the very professional, well trained grab car team...

So I have to book another grab car service, but because its after 16:00pm,

the traffic situation change a lot causing me a lot of hassle later on..

Today I cancelled GrabCar booking twice, hence making me payed RM6 as compensations for both drivers. I keyed in the right address but the Apps changed the address automatically without I even realised it. Both the drivers arrived at the wrong location. It's not my fault that the Apps change the address automatically. I am very dissapointed with this Apps. Updating the Apps doesn't improved the service but make it even worse.

Good Day,

To whom may concerns,

First of all, I would like to make a complaint of : -
Driver Name : Arman Syah Bin Riyan Barin
Vehicle : Motorbike
Vehicle No. : VFV 1359

On 8/12/2021, an accident occurred near Ekocheras. at that time, the driver did not immediately admit the mistake, and it was inconvenient for me to draw conclusions casually. But my car caused damage in a passive situation. Therefore, I hope that both parties will go to the police station to file a case for follow-up maintenance work.

I just want you to assist me, launch all possible actions against the owner, and resolve the matter as soon as possible.

No one wants accidents to happen.

Warm Regards,
Thank you.

Sent by Mandy Lim
[protected]

27/9/2021

I booking on 3.05pm,
The grabcar arrive at shopping there,
but he park too far away from us,
I walk to the car beside, ask the driver why don't driving to pink up point,
And I direct go in the car, the driver his face like ...accurate，
And The driver talk the some reason, After he refusing passenger

- I'm a security guard for an apartment, workplace rule are non-resident need to scan QR code and check temperature to enter the premise during this Covid-19 Pandemic.

- August-6-2021 Friday it was my shift to work at the entrance gate guardhouse, a grabcar coming and i proceed as usual when the driver start yelling at me asking why does he need to scan QR and do temperature check as he only need to drop off the passenger so i tell him it's the S.O.P during this pandemic and he did it reluctantly while looking at me showing his unsatisfied face.

- there is only one in and out entrance, as the driver was going out he stopped for a minute to scold me for interrupting his work.

- I don't know his Grab ID nor his name, i only have his plate number [ VDL 4504 ]

The sender was advised to deliver sunday...AFTER 1PM.

They showed up at 10am...calling twice...interrupting an international phone call with the USA...TWICE. They were told this...and that I could not come down and that the sender had requested 1pm or later.

The driver could barely speak english...and could not answer "where are you" or "when are you delivering?"

At 2:10pm, I wondered, called the number...obviously woke up the driver from sleep, asked "you have a delivery for me"...of which he replied "left with security"...which he claims he told me...NO!

I had no call from him for this. I have had no call from my 24/7 condo security?

The item was a delicate pastry as a gift to me...who knows where it is...or if after 4 hours, it has any cream filling that might have gone bad?

The driver's number is: _[protected]. Male

This driver make cross que front me.this driver on the left side and suddenly appear front my car and then fast que front me without signal make me shock and emrgency brake.and then rude to me showing middle finger to me.im sorry, i cannot stand with this driver showing me middle finger.i will bring this case to up.refer the report police.VAX 3133 TOYOTA VIOS.i think have one passenger on backside.

I reported to Grab Customer Service that one of the merchant is still serving with polystyrene package and i just want to give him the picture as the proof but he said its not against their policy and they allowed this thing. I told him its illegal but he denied it. So i thought i was trying to screenshot a news article that mentioned government has not allowed to use polystyrene anymore because its dangerous to human and environment. Within few seconds, he just shut me down by ending the chat saying i was not responding. It was only few seconds! Its like he didn't want to attend me anymore.