Grabcar Malaysia
Reviews and Complaints

1) I am Dr Rosmawani, a senior lecturer from University of Malaya.

2) I have tried to register grab application in my handphone but failed.

3) When I submitted my appeal, I received the following response from Grab:
'RM0 Grab has considered your appeal and regret to inform you that your ¿Grab passenger account¿ will remain deactivated. Your booking history shows you have breached the Terms of Passenger Use and we have a responsibility to ensure our drivers receive genuine bookings to protect their livelihoods. Thank you.'

4) I think the above remark is so unfair since I have not committed any misconduct against the grab drivers and I have yet to use grab services. Thus, by all means, I did not breach any Terms of Passenger Use.

5) I hope Grab can conduct a due investigation about this matter before coming up with the above allegation. It is not prudent to rely on a one-sided report and ignore customer's side.

6) Once again, I appeal that Grab can clear my name and I can use your service in the future. I will give my best cooperation to expedite the process.

Thank you for your cooperation.

Kind regards
Datin Dr Rosmawani
Senior Lecturer in Commercial Law
University of Malaya

My previous trip was surprising. One day, I did not have any money and decided to book a grab under my Card. Apparently, I didnt know there was a button for drivers to decline Visa payment. Grab! Seriously, you shouldnt allow driver to have to pick if they want it in cash or visa nor did I get an early message saying the drivers declined my visa and I had to pay in cash. Please fixed this issue as if people like me forgot to withdraw cash and got my visa declined by driver, how are they expecting me to pay? My driver said he doesnt want to wait 6 days to claim the money. It shouldnt be a choice. I never liked Grab, as I always have many issues. Still prefer Uber.

I was suprised when the driver has cancelling my booking even thou that I was on board the trip to klia. When I ask the driver why should you cancel my booking instead of waiting till ive arrived to my destination? He said he has wrongly press the button and I said you can do that in which it might effeted my points collecting for this trip! Which it was unfair to me as a passenger.

I called help centre on 13 May @18:15 due to asking refund. At that moment i was upset about it. Cuz i called before with this issue on last friday and the helper told me it would be refund within 3days. Even then, 13 may, refund was not completed. And i talk with a guy who took my call. I had explained him what happened again. Suddenly he was laughing. So i was feel extremely bad. And he didn't apologized at all. The next guy didn't hear me and just keep saying his words.That was so rude. Don't u think so? Are u guys handle the customer's call always like this? Seriously i can't believe it. You'd better learn the attitude as customer service.

yesterday we ride a grab after finish work afterwards my friend asked if he can wait for my friend for a while but the driver is just silent. after 8 minutes then our friend came out and we go to the destination after that the grab driver asking us to pay more. were give him more than the price but he still doesnt want after that my friend said we want to pay how much we have no money. after that he was angry and threatened us. we scared and we pay him more than the price which is rm50 not include the ride price. if we complain to grab malaysia he will find us at flamingo by the beach penang because he know where we works. today we bring our friend to do police report. the detail is PLY7109 MUHAMAD IZHARUDIN BIN IBRAHIM MAY10 2018 11:36

On 8 May 2018 I booked a grab; Vehicle NO. VAH 7633, driver name Wong Chee Meng took my order. I booked the cab for Kepong Central gate 2 at the development side to Selayang, instead he went to gate 1 and yelling at me, he said he driving grab for a living la and all sort. I ask him where he was then he said he is at the apartment side, then I told him that he is on the Gate1 where the hotlink, speed mart there and I am at Gate 2 waiting for him. I told him I cant climb the stairs as i was too tired and it was already 9pm plus, he asked to cancel and I asked why should I and then he should cancel finally he called and said Lan Chow in Chinese and I was very upset.

Is this how you get you grab drivers. So far in my time of taking grab this is the only encounter I had. I hope that you will terminate this kind of drivers. I also understand drivers as I too am a driver, I always wait patiently for my grab drivers no matter what but this Chinese idiot did to me and is not worth keeping him in your contract.

This morning, my partner order a grab back to kl from pj. We are waiting him patiently as we are in a hurry. Once he arrived, we hug goodbye and he immediately cancel our booking, and he don't pick up his call, it causes us late and we don't find a valid reason for him to cancel the booking. Very irresponsible, please take action on him as his action will causes terrible service for your company. And we need an action on behalf of your reputable company to remove his grab license. Please feedback me Livia [protected].

Grab car driver problem
Sunday 6 May 2018 9.30pm
1. Driver doesn't know what is grab pay and keep asking me how to do it.
2. Driver doesn't know how to use the map as I told him avoid toll but he keep around circle the highway and charges me the unnecessary toll fees RM 5 (2.50 each ).
3. After that, driver didn't even know how to use waze! And I have to use my own google map guide him !
4. The destination should be arrive in 25 min but he waste 1 hour to bring me back.
5. When comes to the junction left and right, he stop the car and ask me where should I turn ? He didn't even know behind still have car ?
6. Is almost happen the accident
7. When I arrived the destination, he want to charges me RM 26 on toll ? He though need to add the grab payment by himself. Luckily I was there and tell him is already fixed payment on top of grab pay!
7. I need a proper explain from your company!
8. And also refund me back the RM 5

Hi customer support.. I am very unsatisfied with one of ur driver under booking ID ADR [protected] and was booked under my friend account. There were 3 of us going to two destination which is from eve suite to city's mall and puncak seri kelana.. I'm on a wheelchair. When ur driver arrived. He asked how many of us, we said 3 of us plus my wheelchair. The driver start to give excuses. Then driver demanded us to cancelled the booking. Is it we should cancelled if he doesn't want to pick us...? On the same note. Is it ur grab car driver policy to take picture of the customer who refuse to cancelled the booking.? He took picture. Is that a customer service.. I demand for a reply... These has cause us time delay to our destination... Is it fair?

Hi All

Kindly be inform i have yet to received my UNDI-T Shirt from Grab Malaysia to date. They have deducted my points in GRAB but to date i have yet to received the T Shirt or any response from them.

Kindly find below my details FYR.

Registered name: KHAIRUDDIN BIN MUHAMAD AKHIR
Registered phone number: [protected]
Registered e-mail address: [protected]@hotmail.com
Relevant booking ID: N/A

Regards,

Khairuddin

I was booking a grab so an alza showed up, we were 5 persons so it is compatibe and suitable for all of us, the driver refused in a very impolite way and we stepped outside the car amd i told him that he can go and we'll book another car, he cursed us with ver disrespectful words (FYI: we were 5 ladies and 3 of us were covering (hijabi) yet he came and cursed us with those bad words) I'd like to report this guy, and please when you hire people, hire some respectful ones and choose your drivers wisely and polite ! I don't want to face such cases again and i want an official apology from this specific driver . Driver's name MOHD IZAM BIN RASID with SILVER ALZA

This driver refuse to take us 4 passengers with 4 luggages saying that 4 passengers only allowed 3 luggages, asked us to take 6 seater instead. He refused to take us but didnt cancel. I didnt use my account to book the next trip because my phone out of battery. Once my phone charged i received threatening message saying that he will report my account.

date of incident: 2nd May 2018
time of incident: 9.30 am
booking ID: IOS-[protected]
vehicle number: WXL1831
Driver: Lim Kim Chueng.

Complaint:
Requested for the Grab at 9.30am. Driver accepted my booking, however, he still needed to drop off his current passenger. I had to wait for 25 minutes for him to drop the passenger off and arrive at my picking up area. This resulted in me being late for my 10am meeting.

Desirable resolution:
If in need to accept next booking, please make sure that the destination of previous customer is nearby to the next booking pick up point.

Thank you.

saya berasa kesal kerana semua pemandu yang berdekatan tidak mahu accept dari fare rm17 sehingga rm 23..sedangkan di dalam maps ada bnyk pemandu.pada 2 mei 2018 dari jam 6.30am sehingga 8.00 am saya cuba book, tetapi ttiada pemandu yang accept seolah-olah nak tunggu fare jadi tinggi.di sebabkan perkara ini anak saya terlewat untuk ke sekolah.di samping itu saya telah menggunakan grab point saya tetap taknak accept.

Hi, I'm Mr Chan from Kopitan Classic Kajang owner. At 30/4/2018 (Time:1538), your sales person (Muhamad Azril Bin Jajar) was coming to my shop for introducing the Grab Pay. At that moment, we are busy and we called your staffs to wait for 10 mins. But after 5 mins your staffs were very frustration and unfriendly and the attitudes we're very rude to my staffs. After that, The way he introduced the plan was very hard sell not professional totally not like a sales person. So I urged the management should revise your STAFFS performance and provide some good training to your staffs. PLEASE!

Don't simply send a message to your worker/driver that overcharge customer without any prove and please update your company system as I saw your company system always making story to blame your driver. Please be smart in your system! Don't always send a message like *maybe* suspended/banned. This is the first time and the last time I complain about your *maybe Grab* company, I don't hope got second time.

Hi, hope grab will choose the driver selectively. I called grab by pinning d location twice - the 1st. time, she asked me to cancel my booking because she made such a big issue of not finding the place! Then, I walked a bit so that other grab driver can see me as i was already at the gate of the school. When i book again, i got her again!..& to my horror, she rudely called me 'crazy' & hung-up! This time, she cancelled my booking!..However, i managed to get a new grab driver in a matter of 2 mins.! This obviously shows that your grab driver was the one who's crazy & ignorant of the routes in penang coz she's money-grabber but do not want to work for it!
She Should be Ban from being a Grab driver!

I'm writing in to urge the company to relook into the system of allocating jobs to drivers. Since the merging with uber, an announcement was made that the drivers-partners would have a bigger pool of customers. However, that has yet to be seen/experienced in Kuching.

Occasionally, despite being in heatspot (directly in it/ nearby), no jobs given to drivers although is high demand. This indeed can be very frustrating for us as drivers, having to rush over to the location in search of customers. There are some who wondered if GA drivers are given priority over Grab Associates when it comes to allocating jobs.

Does the system chose only the nearest driver in a location, ignoring other drivers that are nearby in the areas without any jobs during high demand period?

Any queuing system being implemented at Kuching International Airport? The reason for such system is needed because very often other driver-partners so called "cut queue" by leaving their cars a distance from the airport and walk towards the arrival doors to get a job, depriving other driver-partners waiting in their car hoping to receive a request. This is totally unfair and I hope the company would look into this issue seriously.

Another issue I would like to raise is the "secret competition (#juara2018)" to only selected Grab driver-partners. Kindly enlighten me why this so called competition is NOT announced and opened to ALL driver-partners. Where is the transparency in this? I only found out about this competition from a friend who was "chosen" and showed me categories involved and the current position in the overall standing. What's with prejudice and bias? Where is the fairness which Grab has been proudly announced? Why only chose certain races?

Hi, I would like to lodge complaints about one of your grab car driver, this morning I book grab around 19/04/2018 11am
I didn't get much information about this driver, I waited for her almost 15minutes, I was carrying my baby that long and there are too many stuff I bought, waiting for her she didn't even call and inform me that she will cancel my booking, atleast she could call and let me know she wants to cancel,
Her car no plat 3472 proton saga silver, indian lady, I didn't manage to screenshot due to the driver canceled the trip and the page turn to new booking.
Hope from your side will take action

Regarding booking ID: ADR-[protected]-3-1945. Your Grab Driver was very hostile when he picked me up. He began complaining about the trip I booked and there was a lot of traffic, "jammed". I explained that if took the back way out of the office park it would be quicker. He then called me stupid. When he took a wrong turn I reminded him that he was the one who was stupid. He got mad and while driving was trying to turn to hit me. He then pulled over and stormed out of the car and locked me in the car. Then he began yelling and trying to pull me out of the car. I kept the doors locked for my safety. I called grab when I could get a connection. Grab failed to help, just saying I should cancel the booking and walk away. I was afraid he would attack me if I got out of the car. Grab eventually cancelled the booking and I still struggled to stay safe and rebook. The awful experience lasted over an hour. Grab did nothing to protect me. He was a Malay driver over 6 ft tall and over 300lbs. He was angry and hostile. Grab put me at risk and terrorized me by not helping with their driver issues. The Driver license tag is VD1266 and his name is KAMARUZAMAN BIN SHE. I am also reporting this to the American Embassy as how Grab treats Americans in Malaysia, as I have had many bad experiences with your male Malay drivers. I will also be filing a police report against the drive for threating and abusive behavior and Grab's compliance by not helping. Grab refused to call the police when I requested it.

Regards,
Diana Mohalley
[protected]
[protected]@gmail.com