Hertz
Reviews and Complaints

On February 9, 2022 I rented a Full size Nissan Altima at the Thrifty location at the Southwest Florida International Airport in Ft Meyers (RSW). The rental number is [protected]. On the evening of February 13, 2022 as I was refilling the gas in Naples, Florida, the car would not start. The dashboard message indicted that the key fob battery was depleted. This was the start of a very poor customer experience.

I called the Thrifty 24 hour road side assistance number. The operator said they would send a Tow truck and a Lyft car to drive me back to the Fort Meyers Airport (30 miles away) to pick up a replacement car. The operator apparently had no clue as to the distance involved. Instead, we asked for a Lyft ride to our hotel, which we arrived at 12:30 am. They gave me a case number [protected].

As instructed, we left the car unlocked at the gas station with the key under the passenger side mat. Needless to say, this experience was very stressful. The operator on the line was very surly when we complained about having to retrieve a new car from a location 30 miles away at what was now approaching midnight. They should have delivered the car to the location where we got stuck with the Thrifty rental.

While I was sleeping that night, I got a voice mail from the AAA tow truck driver inquiring about where the key fob was. I left it under the passenger side seat as instructed by the 25 Hour Road service operator. I did not answer this call as I was sleeping. At 1:46 am on Monday February 14th, I received a text message that the road service was complete.

For the next week, I received multiple harassing and threatening robocalls from Thrifty and Hertz Vehicle Control. On multiple calls to Thrufty and Hertz, I was told nothing could be done until the vehicle was returned to the point of origin. One person asked me if I knew where they towed the car too! Apparently, the managed to finally find their car on February 22 as they sent me a notice informing me that the contract was closed. Hertz has given me no compensation for terrible experience and the fact that I didn’t have use of the vehicle for the contracted period.

To add insult to injury, today I received a very threatening letter from Hertz Vehicle control informing me that if I didn’t promptly return the car, I would be arrested for grand theft auto.

I had rented a car through Hertz car rental I have been a member for over 11 years. I rented a car in May of 2021, I was charged for my rental06/01/21, in January 2022 they credited my credit card more than the amount I paid , without my permission then sent me to collections saying I never paid! I have my receipt/ paid invoice from Hertz with my payment and also my credit card statement of when it was charged, I also have the credit that I’m so confused about. I paid my rental fee again through the collections agency so this would not affect my credit. Hertz employee said it was out of their hands. I can’t reach anyone who can help me. I have been hung up on 2X and was told management was to busy to speak to me.

I came to NY for my mothers funeral. The day after the funeral (2/10/2022) I returned the car at 4am. Found a guy who said leave the keys in the car and a receipt will be emailed.

Went to the shuttle bus and found the driver yelling at my wife. My first instinct was to go see what was happening. As I entered the bus the driver came flying over in my direction screaming to put on my mask. It was in my coat pocket and I started putting it on and he screamed to get off the bus and put it on outside.

I got on the bus and my wife was explaining to me what happened. Your driver got up again screaming the bus is not moving until she is quiet.

She continued explaining and he said he is not taking an irate passenger to the airport. She quieted down and he started driving. She told me something and he yelled I can hear you.

Then he threatened to leave us on the side of the road if she did not shut up.

This was the last thing I needed the day after burying my mom.

RR# [protected] Gold # [protected]

Rental Dates 4/22/[protected]/25/2021 $238.90 Jackson MS Airport

1.I cancelled this Jackson MS Hertz rental car because of the virus.

2.I NEVER arrived in Jackson MS

3. Jackson MS Airport Hertz Operations Manager Mytaius Whitfield will confirm that I did NOT rent this car. His phone number is O: [protected] M: [protected]

4. I have called and written many times to Hertz and they tell me to contact Joseph, Mann & Creed. This company then tells me to contact Hertz. Then Hertz tells to contact J.M.&C again and I am told to go back to Hertz. (Catch 22)

I rented a vehicle from Hertz January, 2 2022 due to a flight cancelation with a winter storm moving through the area. The vehicle they supplied me was 100% unfit for the Northeast conditions. The rims were constructed of aluminum that shrunk in the cold weather creating soft tires while driving and summertime windshield washer fluid that froze solid in the lines during travel. The unsafe conditions this created while other vehicles kicked up milky salt water that turned the windshield into a whiteout.

The complete disregard for the life of my children and myself was a non starter for the customer service representatives. I was told "we have too many cars to go through to make sure the fluid is appropriate", "the winter time stuff freezes just the same". So, you don't check oil, transition and top off all fluids prior to rentals? The correct washer fluid does not freeze in cold temperatures and is sold OUTSIDE of gas stations to highlight this fact.

Bottom line, they did nothing to correct the problem, forced me to drop the car off at the rental center after stating that the vehicle was unfit to drive. I should have wrapped that pile of garbage around a tree and held you accountable for knowingly endangering my life. No discount for a near death experience...NEVER AGAIN HERTZ!

We just rented a car - Vehicle Make / Model BMW BM 120 20

DA4Y, Vehicle Registration AI3286 - from Hertz Geneva Airport - [protected] - from Jan 20-26. On return, the staff billed us for an alloy scratch that we challenged. He was rude and would not listen to us and since we were getting late for our flight, I had to sign and leave. It is a ghastly charge of 440 CHF.

Since our return to the UAE on Jan 27th, I've already responded to them about the false claim they are making and my partner also made a video, in which the scratch is visible. Now I am waiting to hear from them, no surprise that when it comes to responding to a customer's challenge they are slow.

This seems like a ploy to charge customers who do not opt for their ridiculous insurance.

I would like a fair settlement to this by Hertz.

04/06/2021 - HIKON11 - rental agreement no: [protected]: I have sent registered letters; numerous phone calls; to no avail. I paid for one day of my rental use and have been billed for something I DID NOT USE. I do not want to pay for something I did not receive. I have received very poor quality in my attempts to deal with this company. My credit card company sent me a letter that this issue had been resolved in June and here we are in a new year and I am still struggling. You can not tell me the car I returned was not reissued to a new customer, that is a double-dip into consumer pocketbooks. Please send me a letter that this issue has been resolved and I no longer owe HERTZ anything. Sincerely Patricia Barringer, 81 Yellowstone Trl, Whitehall, MT 59759

Rental repoed my purse with 900$ in it all my debit credit cards and over a thousand dollars in my kids Christmas they didn't have one my rent money gone 9000$ in collectibles in the trunk that were being shipped that morning that were partially paid that I couldn't ship because I was told no one knew were vehicle was then Herts told me I have my belongings bk no later than 2 weeks are reimbursed it's been month to hear they say there not responsible for items left they were not left they were stolen off my property when they took the car then all the lost and found reports I did 50 of them to find out just to give them time to sell my items see I called do many departments even rd side assistance told me I never see my things and calling them customer service they think they got me on hold and are talking about taking a mans keys out the car at the airport to go break in his home as he flys out also planning a drug deal snd the worst committ was saying all American women need to be screwed that's the nice word they are taking from us rewards members I either want all my belongings bk or reimbursed today

Due to an accident, Toyota arranged a rental from Hertz Car Rental - Peabody - Newbury HLE. (Rental Record #H80597742 MA) The rental was picked up late at 5pm on 11.18-21 from the Toyota lot. It was dark at this time. I declined all on the rental agreement EXCEPT for the FPO line. I was told that if I did not return the vehicle with the same amount of gas as it had then that I would only be charged $2.79/gal for Hertz to fill it to the amount I received it in. Due to having to rush to an appointment, I took the vehicle home to pick up my husband. My home was 5 minutes up the road. We began to notice a terrible smell in the vehicle from some cleaner that was used. I also noticed that the vehicle was not cleaned properly. There were past rental agreements in the glove compartment, it was hard to see out of the windshield, the drivers side exterior of the vehicle was very dirty, the radio had fingerprints all over it and the interior floors between door and seats was not vacuumed. With COVID the vehicle should have been sanitized before being released to a customer. I had to clean any surfaces I would be touching myself with LYSOL. I was extremely upset to see all this. I had to wash the windshield so that I could see adequately. I called the rental the next morning and they told me I could exchange it for the same type of car as I had. Once I got there, they offered me a small car rather than another suv because they did not have another suv available. That was not what I was told when I called! I had to keep this suv due to difficulty with entering and exiting a car. I had to put an air freshner in the vehicle to hide the terrible smell. THEN I returned the vehicle on 12-4-21 with the amount of gas plus a bit then when I got it. I did not know that my car would be ready the very next day and needed gas. I received a charge of $19.49 on my credit card for gas! I called and was told that I signed to prepay for gas up to 1/4 of the tank and it did not matter if I filled it or not. The charge stays. This was not what I was told. I am so angry with how my issues were dealt with. I will NEVER rent from Hertz again. Customer satisfaction is non-existent!

Andrea Neal RE# H44961744 I rented this vehicle on 5/3/21 this was a insurance claim while my car was being repaired. I had the vehicle until 6/2/21 when I picked up my vehicle when attempting to return the vehicle it would not start. I called roadside service and they sent a tow truck to retrieve the vehicle I did not hav this vehicle in my possession after 6/2/21 but you billed me until 6/5/21. Which all charges should have went to the insurance company and not me! Then my card was charged $125.00 then I was sent to a collection agency I have attempted to contact this company for months with no luck I need help with this matter

Record number-[protected]
November 27-29, 2021
Miami, Florida
John Hatfield
Gold Member

29756 Citation Circle
#31203
Farmington Hills, Mi 48331
[protected]

My car had a flat and it took over 4 hours for a tow truck to come and pick it up. I felt i needed to stay with the car to protect it.
It was after midnight so i had to Uber to the place i was staying and then LIFT to the airport the next morning.
I feel I need compensated for this fiasco.

Went to return my car earlier than scheduled, 6pm instead of 10 pm. And there was no after hours drop off instructions or anything. When I called the help line, a customer service representative told me that the downtown hertz location in Denver is in fact not an after hours location and that I needed to go to the airport or Stapleton to drop off, another 1.5 hours on top of the 13 hours I've driven today with no way to get backed, AND that I'd be charged extra for it. When I asked for another solution and if I could speak to the customer service representative, he hung up on me. This IS an after hours location. There is a drop box, just nowhere to park the car. I've never been treated so rudely in my life and has a worse drop off experience. Will never be using this service again.

had an accident which disabled my vehicle the night before Thanksgiving. Car versus deer. Not a lot of selections for rentals in Bozeman Montana on Thanksgiving Day. So, I rented a car from Hertz through priceline. I did the dealer select. I've done that before. I've had one other incident with Hertz A few years ago which made me hesitate, but I thought, well, that wasn't even here in my Hometown, where I grew up, at the airport that my cousin built. So I gave it a try. I spent $50 on Uber to get there. When I got there, they asked me if whatever make a vehicle was fine and I said I had no idea as I had never heard of it. so I went out to the vehicle and it was a little sports car with very wheel clearance and not all weather tires.

In Bozeman Montana. In Winter.

I came back in and asked if that was the only option, being as that would be deadly on our icy roads, and wholly unable to handle the farm road where I live, and the rural hospital that I work at. They told me they'd be glad to upgrade me for a fee.

So I showed them my picture of the lack of adequate clearance for this kind of driving that we do out here On icy roads mountain passes, and farm roads, and potholes et cetera that come with rural living. This kind of car is actually in my opinion criminal endangerment to put somebody in that kind of vehicle on these roads. I got flip answers and made fun of.

I called Hertz customer service phone number. To see if those people could help me out. While I had them on the phone the front desk was so horrible to me and ended up taking, at my suggestion my phone, my phone to talk directly to the front office. The woman, , no mask on, wS hostile to me and threatened the Hertz Customer Service agent on the phone. They were so horrid to me and so threatening to the agent that the agent ended up actually refunding my money.

Of course, I lost out on priceline fees AND some 3rd party collision et cetera. Luckily, The car rental next door was happy to rent me an adequate vehicle.

Seriously mentally unstable and hostile employees, engaging in bait and switch and who knows what else...

On January 31, 2021 I have rented a car from Hertz via the counter at the Amsterdam airport for about 3 months. Upon return of the car, the company is trying to charge me for damages that did not happen during the time of my rental. Hertz is using photos that are dated several months before the start of my rental to attempt to blame me for the damage. Furthermore, the company has never sent me any communications because they recorded my email address incorrectly when I picked up the car. They are now using this to say that I agreed there was no previous damage. When in truth I have never received a "Vehicle Condition Report" because of their incompetence.
I have successfully disputed the damage charges with my credit card company, who I was told has to go through rigorous internal audits for complaints regarding rental cars. I have paid the remainder of the charges. Now, Hertz is accusing me of not paying the entirety of the last invoice when in fact, they have received partial payment for all charges except the illegal damage charges. Everything that I was responsible for I have paid, including a parking ticket, which I received during my rental time.
I have tried to talk to people at this company from the day I returned the car. I have explained my complaint over the outdated photos and other mismanagement by Hertz over and over but the response is always the same. It is as if no one there even reads my emails. Last week, I have received a collections notice from VMP en Partners again regarding the entire invoice amount.
I am outraged that an established company like Hertz is allowed to undertake this kind of customer fraud.
The photos Hertz is using to blame the damages on me as well as the receipt (personally identifying information removed) showing pickup of the car 6 months later are included below.

Iteniary # [protected], Hertz #J707295306 at the GSP airport was sold upon my arrival. Your clerk and her supervisor did nothing to rectify this situation. I was traveling with my 87 year old mother and was to have this car 3 weeks. Avis sold me a car that fit my needs. Your clerk handed me a wrinkled up piece of paper with your late policy This is double dipping and I would think illegal.

Oct. 3 -ATL airport - rental car picked up on reservation J8974119999 - destination Anniston, AL. White Buick Enclave with Florida plates.
Oct. 8 -vehicle battery storage service required light came on and vehicle was inoperable. Called Hertz roadside assistance around 4 am. There was no replacement, taxi, Uber, etc. available to get me to the airport. Tow was not available until after 6am. I was advised to leave the vehicle with the keys under the floor mat and a tow truck would be there when their office opened. Most likely the vehicle would be towed to Birmingham for service as it was closer.
I caught a ride to Atlanta. 10 days later I began receiving a lot of phone calls stating that I need to return the vehicle. They referenced record #[protected]. I returned every text, phone call and e-mail with no resolution.
Oct. 20- I was able to get ahold of Juan at customer service who found the case #[protected]. He verified that all of the above info was in that case record and he would have them close out the contract. Reference call #[protected]. Now I see numerous charges on my credit car for more than $900 from Hertz. The only"help" I received was a directive to return the car or to call another 800 number. I even asked what I should do when I called those numbers and there was no direction other than to make arrangements to return the car. I cannot return a vehicle I do not have nor do I know where it ended up. Can't they contact their tow company in Anniston or the Birmingham site? Maybe if they looked for a white vehicle not black they might find it.
Another note: They say the vehicle is Black when in fact it was White.

I went to the Hertz at 11999 Katy Freeway in Houston Texas 77079 and spoke to a management trainee, Donna Rojas, who was rude as hell. I happened to leave my mask in the car and asked if they had one for their policy required masking. She was immediately defensive and asked me to leave. I did not even bother to get my mask and go back, her unprofessional-ism was very off putting and I am taking my business to someplace that actuality cares about people and clients.

I DO NOT RECOMMEND THIS BUSINESS AND WILL NOT DO BUSINESS WITH THEM AGAIN!

I reserved a Hertz car at the Denver Airport. The car had such I horrible smell of cigarette smoke I was unable to complete the rental period. I made several unsuccessful attempts to exchange the car. I returned the car and was charged for a full week although I used the car only two days. One to pick it up and the other to return it.

I made a reservation via Kayak (which directed me to Priceline, these two companies did their jobs well) for a Hertz rental car facility in Phoenix, AZ.
After flying to PHX and arriving later than anticipated, this Hertz facility was closed by the time I could call them. When I Ubered to their location the next morning, I was informed that my reserved car was given to someone else.
I asked them why did they not text me or email me to inquire if I was still going to pick up the vehicle. To which I would have answered, "Yes". They indicated to me that this was "company policy". It would have been fair for them to have charged me for the previous day, that would have been understandable. I contacted their corporate office and they offered no assistance, in the least.
I believe that in light of my receiving such a great price on the rental vehicle ($350 for 11 days - total) and rental cars were being rented at 3-4 times the price, they threw "customer service" out the window.
Had it been last year when nobody was renting vehicles, I am certain I would have been called several times to ensure if I was going to pick up the vehicle.
To me, this is predatory service. It reflects that Hertz does not actually care about the consumer, but only about the bottom line. Yes, they can choose to do this and make the customer suffer as a result, but they may pay a price going forward in reduced sales overall, if this type of "service" is continued.
I will, for my part, strenuously avoid using Hertz in the future, they do not deserve my patronage. Very poor customer service.

Dear Hertz,
I want to relate a particularly bad and disturbing experience with a recent rental.

I had to rent from Hertz due to repairs being made to my car. My car was in an accident due to another's fault and the rental was being paid through their insurance.
On the morning of September 22nd I was picked up by one of your associates, Yvenson Labourde, from the North Attelboro, MA location, in a late model Ford Fusion. Since I was told that I was getting a full-sized car (as being compensation for my car, a Honda CRV) I figured that this was going to be my rental. I was fine with this. The associate did not wear a face mask or put on his seatbelt for for the trip across town.

After some time he lead me out to my rental. He told me it was going to be a Hyundai, so I figured it was going to be an Optima or maybe a Tucson. No, it was a Hyundai Kona.It is a small hatchback car. Yvenson told me this was an upgrade from a full sized car or even my car. It is not. He was lying and attempting to some sort of a bait and switch. So, I was essentially downgraded. After driving the car a short distance I brought it back and asked for a larger car - like that I had been promised.

Another associate helped and set me up in a Mazda CX3 - not really much larger. I got into the car and immediately got out. It reeked of cigarette smoke. I went back into the office to tell them that car was unacceptable due to the stench. Another associate confirmed this and said it should have never been rented in that condition. She also explained that there was a fine for smoking in one of their cars. It shouldn't be allowed.

The next car they set me up in was a Nissan Rogue. OK. Honda I had now spent over 2 hours with Hertz - a waste of my time.
My commute to work takes me on the highway, at highway speeds. At speeds over 50 mph., the car had a bad shake that made driving it on the highway extremely annoying and worrisome. Upon later inspection I discovered that this car had a very badly worn rear tire. This is dangerous.

I feel I have been lied to, deceived and given inferior, dirty and compromised vehicles to drive. I don't know if this is company policy or a problem with this particular location. Even though I did not pay for this rental out of my own pocket, this is no way to treat customers. I have made both the body shop and the insured's company aware of this situation as well.

I have the need to rent cars from time to time when I travel for business or pleasure. I have rented from many agencies in the past including Hertz - this particular rental experience stands out as the very worst however. I will be renting a car in the future and would consider your company if you were to provide me with a significant discount voucher or gift certificate (without any time limit) for my inconvenience.

Thank you,
Jonathan