Hertz
Reviews and Complaints

Sept 30 my husband picked up a pre leased van for a family trip. Upon arriving he noticed the car was not washed and was told it was washed earlier and dirty due to sitting on lot. After arriving home and packing we noticed the inside was dirty also . There were several lease statements from other drivers in glovebox, crumbs on back seat, a sticky substance on door and handles and dirty back mats.
Today's world of COVID regulations and your own GOLD STARDARD to travel safely in your sanitized, sealed vehicle were certainly not up to standard.
Prior to departure WE had to clean a vehicle to make it safe for my family. Highly disappointed in your company and customer service.
I called and filed a complaint with customer service and will follow through with store manager when we return.

I received a call Thursday @6:30 pm 9/23 from Erin with Hertz they had no car would be available. That the locate was completely sold out. I tried to call back
I felt that this was very short notice my order was made Sept 10. I was unable to rent from another location in Hampton another location and will not be able to attend our affair ..I really felt I was not treated fairly... I wasn't even offer to be place a larger car. or something .., and I even stopped by the locate to verify that they had my reservation ..The lady said she did have my reservation ...They did not even mention to me that they may have trouble with my reservation.

You should give offer me some type of discount if I decide to use your service again
This was poorly handled .. As it stands now I would not recommend your company to anyone.

Lisa Gorham

# J8560639387 confirmation. Gold plus rewards number. [protected].

For some reason my rewards number was not attached to this reservation. I don't know why but because of that I could not go directly to the rewards desk which only had a person ahead of me. I had to stand on an extremely long line instead. I wouldn't mind however I was traveling with my 92 year old mother who is physically handicapped. She was standing with her walker and was having a terrible time waiting. I tried again to give the man behind the rewards desk telling him about my mom but he said there was nothing he could do.

In comparison, the return staff was extremely accommodating. They must be commended for their caring and compassion.

Thanks for your time on this matter.

I have a reservation for 9/16. My plane arrived half hour late and I am sitting at rental counter well after midnight awaiting a car. The cars were not cleaned, so myself and many other customers sit here for HOURS (check record for yourself) and endure the indifference of your counter employee. This is horrific. I booked through AAA and will be detailing my experience to them. The sign I am looking at in front of your counter says hertz #1 customer service. Hype/marketing.

I booked a prepaid Hertz rental car through Hotwire for $498.74 for October 2021. Hertz charged my credit card account three times for the reservation in the amounts of $498.74, $3, 720.92, and again $3, 720.92. I am one month out from my reservation starting and have never heard of a $7, 441.92 deposit.

No one at Hertz or Hotwire will help me. My credit is being held up on fraudulent charges and no one cares. In addition, the bank cannot help me because the charges are still pending. Hertz tells me to go online to edit my reservation or cancel my reservation to release the funds. It is completely unbelievable. I have been on the phone for hours trying to fix this and no one will take responsibility.

Incident was 9-8-21. On interstate 10 riding while traveling, there was a noise and then a flat tire. AAA came to change the flat and stated the tire had been plugged before and the plug came out. We took the tire to be fixed and it could not be fixed; the tire was no good. We purchase a used tire in order for us to continue during our rental. Our vacation was ruined.

HI
I rented a car on 8/25/21 when I got to my destination, the next day the car wouldn't start, I called roadside assistance, they assured me they would have a care there and pick up the other car as well. Never happened that day on 8/26/21, so I had no car for the whole day. on the 8/27/21 they called and again said they will be delivering the car, as they did that day, the car they gave me was basically the same, I was just happy to have a car that worked.
I got in the car and law and behold, the car smelled like pure urine, I really don't think they cleaned it just hurried up and gave me a car. the car they gave me the front wheel was so baldheaded and they had holes in the tire, by the grace god nothing happened before we returned to NJ. ok then i was supposed to bring back on Tuesday but I brought it back on Monday, so to me i am asking for my 2 days of being miserable money back. If i didn't use the car for the length of time I said and bring it back before time, i feel Hertz owe me some money back. Thanks in Advance

I did not seek to rent anything from you on September 8 and have contacted Capital One regarding fraudulent use of my card number fyi Rena Garner. Please be advise and remove charge!

Hertz/Thrifty car Rental
Incident date: August 12, 2021
Rental agreement #[protected]

On July 31st, 2021, I selected a Thrifty rental car through a third party & prepaid in the amount of $330.29.
However, when I went to your rental counter at Orlando International Airport on August 12th, your counter agent added an unsolicited charge to my "Estimate of Charges" ticket for "Personal property/injury, liability insurance in the amount of $111.16 + taxes. I told your clerk that my credit card company was handling the insurance coverage & that I did not want or need the extra fee on my bill. He said that the credit card companies' insurance was for "collision coverage" only and implied that I had to have the extra liability insurance. I then left the counter area to check with my automobile insurance carrier and had my son send photo copies of my insurance card, front & back to my mobile phone.
When I returned to the counter to present my insurance card, your agent (deceptively) told me that my insurance coverage was from the State of Ohio and was not accepted in Florida. This simply was not true. The next day I checked back with my auto insurance agent & confirmed that your counter clerk was not honest with me in an apparent effort to "spike" my bill with unwanted fees.

Please understand that when I arrived at your counter it was late in the day as I had flown to Orlando to tend to my 91 year old mother who was experiencing health issues. It was a very stressful time for me & I believe your agent was not forthcoming; that he created an unnecessary confrontation that could have been avoided had he simply been honest with me instead of presenting elective insurance coverage as mandatory .

Is it your company policy to have your agents try to gouge your customers?
Because that's the way I feel I was treated.

James Hall
3980 Beavercreek Cir.
Cincinnati, OH 45241
[protected]

My rental confirmation number is J860443442F2. The auto I was given today smells bad. But the big problem is the brakes. They are really loud and tend to pull the car to a stop unevenly.

I discovered this after driving just a couple of miles. But the location where I received the car closed at 5 PM. All other offices in eastern Massachusetts also close at 5 PM with one exception, that closes at 6 PM. When I called the office's number it turned out to be a national number.

It was so difficult to reach someone by phone today. When I did, the English of the person was really lacking. I was told that perhaps there would be a replacement car at the Boston airport, which is a long way from where I am.

Instead I was transferred to "roadside assistance" to get a case number. But the call was not picked up by anyone at Hertz for a half hour, so I hung up.

Because of previous issues renting from Hertz that included no cars /vans available the day of reservation and being give damaged cars. I verified my rental a week and day before my rental.

# J8403881226

The morning of my rental I was told the Van fleet and my rental were taken for annual maintance and no Van would be available for 4 to 5 days.

I prepaid for van for two weeks and made several non refundable hotel and equipment rentals.

Not only am I still being charged for rental I didn't to get, I'm out $ for all the non refundable hotel and equipment reservations.

A resolution, $700 refunded

Or 3 weeks premium car/van rental to be provided in daily vouchers or rental credit (non consecutive rental days).

This was my vacation time.
Not only am I out if pocket for prepaid reservation

My planned annual vacation is ruined I can never get thay time back.

I rented a vehicle at San Antonio airport yesterday. I also asked for them to activate satellite radio. Apparently they did activate it but after close to 30 hours satellite radio still asks me to call a-800 no. Also when I asked for copy of rental agreement, I was told that it will be emailed to me and it took 2 additional calls to emergency services and after 30 hours I got the barebone copy of rental agreement.

Hertz at McCarran Airport in Las Vegas told me to sign for the car pick up in which I had already paid in advance with insurance policy attached, and the agent had attached extra insurances without my knowledge. Hertz took me $177.77 ! Customer service will not help me or let me file a complaint. The agent hung up on me when I asked for a supervisor.

At approximately 1400 in Regents Park, London, driver of Hertz vehicle registration LM17 YVZ failed to allow oncoming traffic with right of way pass before turning right onto the outer circle at the junction of York Gate, heading north. In so doing he forced me, on a bicycle to take evasive action and to brake heavily to prevent him hitting me. He gesticulated to me, by pointing to his temple, indicating he thought I was mad?

I leased a vehicle Dec 2019 ref [protected]. Name: Paula Perrin, Address: 54 Vista Road, WA11 0RJ. There was an incident with the vehicle parked on the drive. The driver was uninsured so I am attempting to reclaim my excess via the MIB. I have been asked for a copy of my original agreement for the hire. I have asked for this several times but keep being emailed the damage report and the invoice for the damage, not the original rental agreement. Please can you provide the original paperwork so I can evidence to MIB.

RR#[protected], RES#J7651658035, DFW 7/2-10/2021
My profile declines all insurance, my reservation did not incl any insurance charge (altho it does state that LIS is included, there is no charge), and I was not asked any questions at the rental exit other than to see my DL. I did not look at the 2 printed cards given to us at rental exit, I've never had any problems with Hertz, so no reason to. I did not look at my rental receipt (provided when car returned) until I arrived home. With my work schedule, it's difficult to reach Hertz during their work hours. The rep kept reminding me that I have automatic signature on my profile, but ignored the fact that on my profile I have declined all insurance coverages. This was a rental through USAA, whom I will be contacting if these charges are not refunded to me.

In addition to the bogus LSI charge, other charges were higher than on my reservation (which is no longer available online, interesting): extra day charged $43, s/b $35.99; taxes charged $62.68, s/b $58.13; $5.25 Freq Flyer surcharge?; airport concession fee charged $50.11, s/b $32; for a total overcharge of $186.32.

I was charged additional 'fees" that were not on my contract. They charged my VISA additional "hidden fees although my contract states all taxes and fees included . I have contacted Hertz but the customer service is awful. They claim the contract is an estimate and they have hidden fees they charge to your credit card after such as 'levies and taxes not listed'
Im not sure how you can have a booking contract for one price, but they charge your credit card a different price.

I have over 8000 blue chip points that have been deleted! on my current printout of blue point expiration it says dec 31 2021 or 24 month of inactivity ! I have a print out of 1124 pts earned October of 2019 that's not 24 months ago. I spoke with thrifty person in April about using these points and I was told I have till dec 31 2021. My blue chip no [protected] and I have many rentals since oct 2019 that have not been added. I've been a loyal trifty customer and would like to use the points I earned. Robert Zenzic [protected] or [protected]@gmail.com

We booked a rental to be picked up at 11:30 at the Hertz in Salt Lake City airport 4 days before our trip. When arriving at the Hertz counter in the airport to pick up the car there was one customer service agent with 17 people in line.
After waiting an hour in line we were told there weren't any cars available. We were told we had to wait 90 to another 120 minutes before a car was ready.
When my husband asked the manager why there was such an issue, the manager had no resolution.

What kind of business are you running? Poor management indeed.