Hertz

I rented a car for two days and paid $288.53 at reservation. When I picked up the car I added lost waiver damage which would bring the total amount to $342.51. I picked the car up at 3pm on a Friday and brought it back at 2:30 pm on a Sunday after hours. On Tuesday I checked my credit card statement and saw that I was not only charged the $53.98 but an additional $300 + the $288.53 that I prepaid bringing the total to $642.51 for a two day rental. I first inquired via email and received an email back that said the extra $300 was for the lost waiver damage... huh? I have paper work that shows the lost waiver damage is $53.98. So I then turned to the phone and called. Well it turns out that they are claiming the extra $300 is a cleaning fee because they found dog hair. Hmmm, I was the only one in the car for the entire two days and I don't own a dog or any animal for that matter. Since I turned the car in after hours, I don't understand why I didn't receive a call to say we are going to charge you an additional amount because the car had dog hair and then I would have asked them to not clean it, I'm on my way because I want to see for myself. Nope that didn't happen and now I am out $300 because we have what you call a "he said she said" situation. I can tell you that this will be the very last time I rent from Hertz. So sad that customer service is such a lost art. I will take my business else where. For those of you that still want to rent from Hertz, beware, you better take pictures of the interior of the car before you drop it off or you may also be charged an extra cleaning fee!