Hertz
Reviews and Complaints

Hertz Gold No: [protected]
Confirmation No: J7874424410

Please forward this to the right department. I cannot fully express my disappointment with Hertz this week. I am a business traveler (Gold status). On June 8th, I reserved a vehicle for pick-up on 6/27/21 at the Lubbock, Texas, airport. When my flight arrived I found a notice on the Hertz counter that the location closed as of 5/13/21 and (how gratuitously) that I could visit another Hertz location. I was left at the airport, with luggage and an appointment within a few hours, 60 miles away, with nothing but the confirmation of my Hertz "reservation". The reservation was apparently accepted even after the Hertz office was permanently closed. Not very good customer service, to say the least. I very well may be leaving Hertz after this fiasco on your part.

After pre paying for my rental on 6/26 at Blue Grass airport my family was denied because we didn't have a major credit card. I thought this policy was a thing of the past based on being able to rent with my debit card when I travel to FL. Needless to stay my family was stranded and forced to spend $1500 dollars for a return flight we didn't plan on. Did I menton we already paid for the trip and were already light $400 for the car. No empathy or compromise when we spoke to the manager and to add insult I won't see that $400 for another 7-10 business days! I think she even mentioned fraud. I hope your employees get better customer service training in the future. George McAlpin.

A seam in the roof of the van was torn open from a previous accident where it appeared the van was driven through a drive thru (damage to the upper corner of the van was noted in the pre-walk around inspection at the McHenry, IL Hertz rental location on 6/29/2021.)
We had to drive through 8 hours of severe rain. When we arrived at our new home three of our four mattresses were soaked. We have had to throw out one of them due to mildew/mold on it.
There is an incident report on file with the Hertz drop-off location at the Tyler Airport where Wilford took pictures and completed the incident report (online).We rented the Hertz cargo van to protect our belongings. It did not.

Picked up vehicle for one way rental on 5/27 in San Francisco, 325 Mason St to arrive in Mahopac, NY 566 Route 6 on 6/3. Total cost of rental $659.64
On 6/3, I tried to return the car in Mahopac but got lost trying to find the designated location at 566 Route 6. I tried calling Hertz at all of phone numbers that Hertz gave me but after waiting for 45 minutes on hold I gave up at it was already passed the 5PM closure time of the facility.
I decided the try the Hertz location at Neurberg/Stewert International Airport at 1025 1st St in New Windsor, NY but the location did not exist. Phone number of [protected] was not working. I tried to change the drop location online but was unsuccessful. Rental Extensions [protected]
As it was already past 5PM, and Mapoac operations was already closed for the day, I decided to give up on the return and make another attempt the next day.

On 6/4 I drove to Mapoac at 8AM to find the rental return in Mapoac. With the address being 566 Route 6, it was nowhere to be found. I had start asking local people (10 different people - 3 of them leading me wrong directions) in the town of Mahopac, where to find the Hertz Rental Car location.
I tried calling Hertz again but was on hold for 40 minutes again.

We finally found it 3 hours later behind a Mobil gas station garage with no Hertz signage and no directions as to where the actual Hertz Rental desk was located behind the station. It took me 5 hours to finally get the car returned.

My mom followed me so she could drive me back to her home in New Windsor which is about an hour drive away. My reason for the trip was to attend my mom's 70th birthday party on 6/5. Due the 5 hours of trying to find the Hertz Location, my mom who is disabled with many health issues had an incontinence episode in her car while looking for Hertz.

She was too sick to attend her planned birthday party the following day on 6/5. She missed her birthday party that was catered for 10 people hoping to celebrate her 70th birthday. She is ok now but very disappointed about not having the party…. all because of HERTZ!

I would appreciate it, if Hertz would give me some kind a recourse due their negligence for not supplying me with the correct return information. The address on the return was 566 Route Mahopac, NY. The actual address was 102 US-6, Mahopac, NY.

To add insult to injury, I was chargerd an additional $93 for the extra day of returning the car. I have always used Hertz in all my car rentals but after this horrible experience, I'm not sure that I will be using Hertz anymore.
Regards,
Joseph Toland
Rental Record # [protected]

Phone - [protected]
[protected]@aol.com

The car rented to me was a 2019 Toyota Corolla with close to 50, 000.miles the car had a lot of dents, scratches, cigarette burnes on the back seat and smell like bad cigarettes. The sound of the car was loud. I waited in line for over an hour to get my rental at airport which was assigned to me. I had to get back in line to get another car but after waiting almost two hours I left with the bad car given to me. I tried to switch out the car at another Thirfty but no cars was available. The Area no. 01897-0, veh#5342886. My name Norma Gaddy. I am Loyal Thirfty, Dollar, and Hertz Customer.

Hello,
I returned my rental car to the Lehigh Valley Airport in Allentown, PA on 5/23/2021. A bag was left in the car and I filed a lost and found on line like I was advised. Called the location several times and no on answers the phone and to leave a message it makes a fax machine noise. The bag is beige and red it has AAA on the front of it. I work for AAA and also am the Hertz ambassador at our local branch. I have to tell you really not happy with the service in regards to this situation.

Please contact me at [protected], email [protected]@live.com.

Sincerely,
Deborah A Faust-Irwing
1780 Newport Ave
Northampton, PA 18067

on 05/31/2021 I picked up my rental at Fort Myers airport. when I was there I specifically told the guy that I wanted the pre-pay fuel I always get this every time I rented from hertz. well when I returned the car on 06/03/2021 at the same place I picked it up it still had 1/2 tank of gas. I notice that on the receipt it stated that I was charged $9.99 per gallon for a total of $65.93
I called around 1pm on the same day as the return of the car and I was told by the lady not to worry she could fix that. well I never got a new receipt so I called again around 7pm and this time a guy told me that I was stuck with this bill even if I requested the pre-pay fuel. I don't think this is fair as it was not my fault that the guy at hertz at the airport did not follow my instructions.

Where is my refund? It has been over 14 business days - the case reference number for your email is [protected]. 

Thank you for taking the time to contact us about your hertz rental.  your business is important to us, and we welcome the opportunity to assist you.  our goal is to provide you a personal response from a hertz customer service representative within 7-10 business days.  in the meantime, perhaps our frequently asked questions on www.hertz.com/rentacar/customersupport might assist in answering some of your questions.  the case reference number for your email is [protected]. 

I am just checking in to see why hertz still has not refunded the $1050. It has been 14 business days. One of your agents in customer promised me a refund. I also had my bank on the line in a conference call. so the call was recorded by my bank and hertz. I want my refund now. Please check and let me know.
Thank you, fran

Left disabled placard in car. Found by Hertz and we paid for shipping back on April 18th. It has not been sent. Numerous calls have received run around. Tweet with Hertz - said it would be returned. Nothing. is Hertz at Austin-Bergstrom airport using my placard for their own parking etc? Don't Hertz understand that disabled parking placards are essential for those who own them?

Hello,
I am writing to you to dispute additional charges on my rental (Rental Record# [protected]). Our estimated total was $968.72, we were charged $2, 921.46. We are talking about TWO THOUSAND DOLLARS over! I called your 800-customer service number and no one was able to help me, not even the supervisor. If I do not hear back from you, I will continue to contact anyone at Hertz that will address this issue and refund our money.
My husband and I rented a car at RDU airport on Friday April 30. We returned it on Saturday May 1st at the Cobb Parkway S HLE location. This location is closed on Saturdays and Sundays. We called Hertz on Saturday to make sure we could drop it off at this location even if its closed and they said yes. So, we went to the Hertz Cobb Parkway location and tried to drop it off. The location had the gate closed and locked and there was no way to drop off the vehicle. I took a picture as proof that the gate was locked and therefore no way to drop it off.
Again, we called Hertz from the location and my husband was arguing with Francis saying that we could not drop the vehicle off cause again, the gate was locked. I don't know if you know, the entrance into this Hertz location is off a major road, and there is no way to get onto the property when the gate is locked. We parked on the shoulder of the street when we called Hertz. So after going back and forth, Francis did not give us an option of dropping the vehicle off at another location, instead he said to just come back on Monday morning at 8am when this location would open again. He did not say that we would be billed for the extra days.
Now at 8am on Monday morning, we were the first customers at the store to return the vehicle. My husband gave the keys to the clerk and the clerk said he would email him the receipt. He never said he was charging us an extra $2, 000 dollars. On Tuesday morning we checked our credit card account because we never received the email from Hertz and saw that we were billed the $2, 921. 46! That's unbelievable! How is that legal?
We did everything we needed to do. We were at the location to drop off the vehicle on the correct day but it was closed. We called Hertz and they said to come back Monday. That's what we did. Now you want to charge us an extra $2, 000? That's crazy! That's basically stealing from your customers. And all your supervisor could say is, oh the vehicle was returned on Monday so we can't refund the money. If there was a way to actually leave the vehicle at the location on Saturday, we would have left it. There was no loss of revenue because that location was closed all weekend, so its not like you missed the opportunity to rent it to someone else because it was in our possession. This sounds like a scam to me and my husband. Telling us to do one thing, and then charging us an exuberant amount of money for doing exactly what you said to do. And judging by the reviews at this location, it sounds like we are not the only ones getting scammed!

On April 23 we were traveling from Detroit to Baton Rouge. Due to bad weather American Airlines shifted us to Delta resulting in us arriving over five hours late. We had a car rented through Hertz. I called Hertz to inform them of the delay to see if they would still be open so I can pick up the car. They informed me they would still be open. We landed at 10:30 PM. Hertz was closed. The next day we tried to contact them and no one answered the phone. Hertz downtown Baton Rouge told us Hertz at the airport does not answer the phone. We called Hertz through USAA. When we contacted them they told us the car was no longer available because we failed to pick it. We were unable to rent a car til Monday, meaning we were in a strange city with no transportation for 3 days, and incurred additional charges through Uber and Lyft, plus inconvenience and lots of walking places.

Waited over 3 hours in the Atlanta Airport today. Would have had to wait four but I accepted a compact car instead of the full sized car that I had reserved. - These wait times were typical for the hundred or more people that I was in line with today. Many people remarked that they should have driven instead of flying because it would have been faster given the wasted time at Hertz.. .. but it gets worse - the car I rented broke down / barely made it to the hotel with dash lit up - including check engine light, and the transmission refusing to shift into the higher gears for highway speed. I am on hold with Hertz customer service as I type this. After waiting about fifteen minutes to talk to someone he put me back on hold in another line - estimated wait time "53 minutes". I missed all appointments today and the rest of my trip is now in jeopardy. This is the worst experience renting a car in my life (dozens of rentals) - I am shocked that they don't even have the resources to respond to an incident which could wind up totaling their car. - Not to mention loosing costumers. I rented a week in advance, so what could be the excuse for not having the vehicle and staff in place to honor that reservation?! - I will NEVER rent from HERTZ again - because it HURTS.

A Prepay reservation was placed on Hertz.com on 4/15/21 for pickup 4/16/21 for 2pm at the Fresno, CA airport location. Upon arrival at 1:30 we were told we would need to wait till 2pm. At 2:03 we returned where we were told our reservation was cancelled without any notification. They stated they could not provide a reason but blamed us, and could provide another car for an up charge. We did not cancel this reservation. The local office would not provide any more information and even refused to provide a print out showing the cancellation. The 800 number, would not provide any information either or confirm that we would not be charged for cancellation. This is fraudulent business practice. I want a full refund and my second reservation for May cancelled without penalties. I don't trust Hertz to not leave us stranded a second time based on the experience encountered with Hertz with this reservation.

I reserved a rental through the USAA website at approximately 1000am on 7APR2021 and recieved confirmation of a reserved car (J7252753896). i drove 45 minutes to the Hertz rental site and my reservation was not honored. i was told that the cars outside were for rental claims and that they were renting for $250 a day v. my reservation for $51 a day.
i was told that i could contact the Ina store but that i should call rather than book through a third party site. but since i was military-- i should try USAA.

i would like my reservation honored by Hertz.
contact Dave [protected]

I picked up a rental car from Hertz in Norfolk Virginia on March 3, 2021. We left Norfolk on March 4th headed for Fort Lauderdale. The car died on interstate 95 in South Carolina. My 91 year old father, my husband and myself sat for 3 hours on the interstate waiting for a tow truck. Talking on the phone with hertz and AAA we were told to call the police and to leave all of our possession and the car keys in the vehicle. We were not allowed to ride in tow truck with driver due to COVID and Taxis and Uber will not pick you up on the interstate. We finally got a tow truck drive that took my husband and father off the interstate and took me 44 miles to the Charleston airport hertz rental car. I am a 66 year old cancer patient and I had to unload the broken down vehicle and repack the replacement vehicle all by myself in the rental car parking lot ad then drive 44 miles by myself to try and find my husband and father. 7 hours passed before we were in a replacement rental and back on our way. Upon returning the vehicle, I requested financial compensation for my inconvenience and was denied any satisfaction.

On 4/6/21, I went to extend a rental on Hertz.com that I was due to pick up on 4/7/21. I received an error notice that the neighborhood location was temporarily closed. Upon driving to the rental location in person, I saw a handwritten sign stating the location was closed because of COVID concerns. I received absolutely no advance notice about this closure and would not have known had I not coincidentally tried to adjust my reservation online.

Upon calling the reservation line on 4/6/21 at 12:40 pm EDT, I was placed on a long hold. After the customer representative answered, we spoke briefly. After another hold, she ended up hanging up on me, claiming she could not hear me (I heard her!) and that she would refund my money. This was not helpful to me.

I called the reservation line back at and spoke to another representative. She diligently tried to help me find another nearby location that had a car for me. However, her system did not show any available cars on the date I need it. I completed the same search on Hertz.com and saw cars available, but for twice what I had pre-paid for the original reservation. I gave her my phone number and requested a manager return my call.

The solution I keep hearing is that I need to cancel my reservation, accept a refund of my pre-paid amount, and re-book a reservation one day in advance for an exorbitant rate. This is entirely unacceptable to me, especially since I arrived in this situation through no fault of my own.

On two different occasions I've made reservations with Hertz well in advance for them to only tell me, "oh we don't have any vehicles." Then nothing is done to try to accommodate me as a customer. I'm not trying to here "we have over 100 reservations for today." Is that my concern...NO! When trying another location that have a vehicle they said "we can't honor that reservation" on top of trying to charge the price for one day which was the same as the amount for the five days I was going to keep it. This is crazy especially when it impacts us traveling for vacation. Why over book?