Hertz reviews and complaints 1
View all 1180 complaintsHertz - Rental car not safe!
RES J7543815545
First car, engine light turned on immediately after starting to drive. I had to drive to Meineke. They reset the system and told me everything is okay.
The light turned on again after a few miles.
Second car felt weird (steering wheel vibration) and made some vibration noise when driving over 35 miles/hr. I checked the tires and the rear left tire wasn't round anymore. The profile had the shape of a wave (see picture). That happens usually when a shock absorber is broken. I brought the car back on Monday, a guy walked around the car without looking at the tire and then told me that the car is in perfect shape.
For safety reasons, I refused to continue to drive this car and they charged me almost the full amount.
They just didn't care and since they had no other car available, they rented "my" car to another guy who was waiting for a car.
Desired outcome: A week would have been $296.06. 4/7th of that is just $169.18
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