Hertz
Reviews and Complaints

We experienced the worst service from Hertz on this trip in South Africa.

We had a flat tire within the first 60 kms of a very long road trip ahead of us. Tire was punctured on a Sunday at eMalahleni. After calling Hertz roadside assistance several times and driving on the spare tire very slowly, we decided to have the puncture fixed before proceeding on our journey. The tire place indicated the rim was bent and the tire was no longer usable. We called roadside assistance back to report the situation as we were driving to Kruger National Park from Joburg and had just started our journey.

Finally deciding to take care of the situation myself, we drove around Emalahleni, looking to have the rim straightened and get a new tire. Given that it was Sunday with limited choices, we went to the only place available, Mag Rims to fix the rim bend and proceeded to purchase a used tire which was the only option available.

We continued to call Hertz several times, actually speaking to a live representative a couple of times, Pedro, Ricardo and the people at the ORTambo office. All of them promised to have someone meet us at the Nelspruit Hertz location to assess the car for safety and/ or replace the car to ensure the safety of my family in the car with me.

NO ONE from Hertz called back to enquire about our safety or the car's condition.

I not only spent R1000 on repairs but Hertz went ahead and charged my account additional dollars for a total of $762 (R12,192.00)

The reason we picked Hertz is because of the American brand and the promise of good service. We are thoroughly disappointed in the South African service from Hertz.

Here is our rental information:

Ref #: KN 09 BH GP

Dates: June 11th - June 16th

My wife and I had the misfortune of renting a car with Hertz from their office in the Geneva airport in Switzerland. We had rented the car for the 3rd-5th of June but returned it earlier on the evening of the 4th at 725PM. It has been a pathetic experience, unlike any of our previous rentals with companies in Geneva.

We picked up the car on 3rd June morning at 930AM and took photos before leaving the car park (photos have been sent to Hertz) since there were damages to the wheels. When we returned the car on the evening of the 4th, nobody from the Hertz office was present even though it was within their working hours. We took photos and parked up the car. The next day we received an email citing damages in the exact same tires that were damaged before we left. We responded with the time-stamped images but haven't heard back and our card has been charged with an exorbitant amount.

To add to that, even though we returned the car on the 4th, they have charged us extra day fees.

While they have been inaccessible on the phone and by chat/email, a google review criticizing them caught their attention and they requested me to send all the details again to their customer relations email-ID.

My account has been hacked now twice within the last week and only my hertz account and no other account of mine with any other company has been affected. I need someone from Corporate to contact me as soon as possible to get this resolved.

All my personal information has been changed twice now to a location in Chicago which I do not live in.

Your Customer Care Department is beyond useless and every number I have found goes to that department. I spent over 2 hours on 6/7/2022 being passed between departments and agents with not one person knowing what to do or who to transfer me too.

Information was changed again today 6/9/2022. First I noticed was last week roughly 6/3/2022 when I couldn't gain access to my account Online or Via the app.

I rented a car from Hertz at Columbus, OH airport from May 24 - 26. When I returned the car, I got a receipt for the expected amount. When reviewing credit card statements, I noted that the actual charge was $238 more. I inquired with Hertz, who told me that this is a licensee location, and that I would need to contact them. I then made contact with Byers Group, who operates the Hertz location at CMH. I was told that the additional charge was for "smoke smell", and she attached several pictures of the car that I suppose were supposed to be evidence of ash, but it's not clear. She further went on to say that the charge would not be removed.

The problem is, I don't smoke. I didn't smoke in the car, and no one was with me at any time during my rental. I also didn't notice a smell while I had the car.

Their accusation is false, and I want the cleaning fee removed.

On May 2, 2022 we rented at car from Hertz in Toledo, Ohio. The charge was to be $218.00 for 24 hours. The vehicle was to be dropped off at the location in Asheville, NC. The rental # [protected], a white Tuscon ID# [protected] was turned in at the Asheville location at 9:30 a.m. on May 3. We were to be charged $218.00. Instead, Hertz charged my Discover card $1, 456.12. Despite several phone calls to both the Toledo and Asheville locations since May 8, Hertz Company has not refunded me my money. They have admitted that they made a mistake, but nothing is being done to correct the matter.

Hertz in Toledo phone [protected]

Hertz in Asheville NC phone [protected] owner is Christie

I hired a car off hertz from Traralgon on the 21st April and returned it on the 2nd of May. When I returned it and left the office, within 5 minutes hertz had taken $255.01 out of my account. I called them up and they said I had gone over in ks and had to pay the extra. my allowed ks were 2400 and i did 3136 so i went over 736. It is .25 a kilometer which equals $184 now i want to no why $255.01 was taken without my authorisation out of my account. I also want to no where my $500 security bond is that was meant to be put back in my account 2 days later. I have not received this and it has been over 2 weeks. And on the 17th May hertz withdrew or stole $55 out of my account. Would you please assist me with my questions. Many thanks Tracy Lee Russell [protected]

I made a car rental in 12/18/21 for a trip to Hilo, HI on 1/18/2022. I was charged 2x's for the same rental. The credit card company took the one charge off as soon as I noticed it. You got your payment for the rental ($299.64). The information on the credit card statement says,12/18 HERTZ #0103002 PPAY OK

I returned the car on 1/22/22. When I received the bill last month I spoke to customer service and she said she would take care of it but obviously she didn't.

I know this was an innocent mistake but the hassle makes it less likely I will rent

from you folks again.

Phyllis Capate

I pre-paid for a rental car with adaptive driving hand controls for pick-up on April 4 2022 at Mpls St. Paul Airport, returning rental on April 11.

Original pick up time was 2:30 pm. Changed my flight and changed pick up time to 8:30 PM.

Arrived MSP Airport. At Hertz, staff could not find my rental. No staff had info re: where car was. I had to take a cab to my Minneapolis destination.

April 5. Local Hertz staff called informing me that rental with hand controls would be delivered to my Minneapolis location, and I get a $200 voucher for future use.

Car arrived shortly after call. Driver departed. I got in car with my wheelchair and tried to drive car with hand controls. Total fail. Hand controls were improperly installed. They slipped into place and out of place. Driving was nearly impossible and hazardous.

Parked car and called Hertz emergency road service for tow to MSP Airport. Tow driver examined hand control and identified problem: missing bolt to secure controls to steering column. Tow driver towed car to Hertz April 5.

No Hertz staff every contacted me to replace rental or apologize for dangerous hand controls. I attempted contacting Hertz but could not reach anyone at MSP Airport. National call center staff were not helpful.

On Thurs 5/5 am I went to Hertz Manchester Ct to rent a car for this weekend . The gentleman ( I use this term loosely ) was rude and totally unprofessional . He made comments about the town I live in and other off comments. The lobby was a mess also .I left and went out of my way to Enterprise . There were no issues and treated nicely. Sorry but I wont go back to Manchester with that person there .

We have corporate account with your company. For starters had to exchange out of 2 vehicles in 2 days due to them having some type of mechanical issues. Then had to drive 2.5 hours back to DFW Airport the next day to switch vehicles again because the 3rd was having issues.

I am a 5 star me member. When I tell you the treatment from customer service and lack of the ability to do ANYTHING , is unacceptable as a company. Calling your 800 number, all it does is refer you to login online, which one is limited online with what we can do. Then if you do get someone on the phone they transfer you from Department to Department and no one can help you. I asked to speak to management, I was told there was no one available had the wrong department, and was advising me to call back the same customer service number [protected] you have listed online, and on the rental agreements le. The agent just kept saying she was sorry. Call customer service.

I tried calling desk at the DFW airport phone just rang rang rang. There is no one to speak with. And if you do get agent on the phone they are not eager to help or don't know how.

So my issue currently is I do not have updated Rental Agreement. As an Gov agent, I need updated and correct agreement with correct vehicle, for expense purposes, and if I stopped by police for any reason. I have spent 2 hours of my day trying speak with anyone who can help me. I am still unable to get this resolved. Basically there is no vehicle registered in your system to the Record Number #[protected]. I have to be able to show or submit a rental agreement to the US Gov for the rental they are paying for. I am at a loss with my experience. I have never experience this type of service with Hertz ever.

I am trying to get this letter to the CEO Paul Stone, Kenny Cheung, every upper management, because again this is very unacceptable.

We were charged $270 for insurance on our rental car by the lady at the counter. We originally denied insurance when booking the rental online. Hertz apologized and said we would get our $270 refunded. Now after review they are denying our refund because we should have caught it before we left with the car. I feel we were slammed charges hoping we wouldn’t notice until later. Are the people at the counter incentivized for adding things? This is unethical and very shady that Hertz will not refund. My husband is a gold member and because his signature is on file no signature is required when leaving.

I rented a car on line...I opted out of insurance coverage as I had done dozens of times before. I arrived at the airport and was told that I either had to have an "insurance card" or pay for insurance. I pointed out that I had paid for a car w/o insurance, had never been asked for proof of insurance at that time or in any prior rental "experiences", and was never even issued an "insurance card" by my carrier. Tough...no card or extra insurance charges...no car.

It had been a long day...I paid thinking Hertz "corporate" would see how silly this was and give me back my money. WRONG...it took almost 2 months for them to respond to my online complaint and all I got was "you signed...you owe". I even followed up with a call just in case the absurdity of that position somehow got lost in translation...nope, "were very sorry but you signed...you owe".

If you want to take the chance on being flim flammed like I was...rent from Hertz!

I received not good customer service for canceling my reservation within 24hrs on 3/27/22, ridiculous!, I was charged for a rental I never received on that day.

When I picked up car in Phoenix I was offered the pre pay option and was told Hertz charges less per gallon than the going rate- which was roughly $3.79 per gallon- I returned it at 3/4 full and was charged $101.39. I called and found out under this pre-pay arrangement I was pre-paying a full tank. The car I rented had a 20 gallon tank so with all the taxes and fees I ended up paying over $5.00 per gallon. What a complete scam and mis-representation! Will never rent from Hertz again!

Good afternoon. I am writing as I went to pick up a pre-paid car rental on Friday, March 18th in Hanford, CA to find out I am on a Do Not Rent List. I have no idea why. I am still showing as a 5 star member.

Hertz did not have the courtesy to send me a letter about being put on such a list.

Please review and see if this is a mistake. If not, please advise as to why and what the remedy is.

Thank you.

My Name: Milton Smith

Hertz Rewards Number: [protected]

Reservation Number: 53 [protected]-1

Location: Dubai Terminal 3

I made a reservation and was notified that I couldn't the vehicle up until 7:00 PM. At 7:00 PM I arrived at the location in Terminal 3 of Dubai International Terminal to pick-up the vehicle. Upon arrival there was no one in the Terminal office.

I waited, thinking that the office personnel may have been outside with a customer. After 30 minutes and no one came to the office i then checked my reservation information sent to my email address. I made a call to the Dubai number listed. After several attempts, I reached a person and explained my issue to. That I had been in this terminal office for almost 45 minutes at that time. That I was there to pick-up my reserved vehicle since the required 7:00 PM pick-up time and until that time no one was inside the office. I was asked for my number to receive a call back, which I provided. After another 10 minutes I was called back and informed that a email had been sent urgently to someone to investigate and get me assistance. During this time several other persons looking for their rentals showed up also. I let know that I was in contact with the management company. Eventually I was contacted by the garage office and informed to proceed to the office inside the garage area. I informed all others and we all proceeded to the office there.

Where after almost 2 hours I received my rental car.

On Dec. 5, 2021, received a confirmation email that our car reservation in Anaheim, Ca was confirmed. Your Hertz confirmation number is J9674348894.

Upon arriving at rental pickup, 8 people in front of us. After waiting 20-30 min. attendant informs those in line that unless you had the Hertz Gold, your car would not be ready for at least 30 min, possible 1 1/2 hrs.

With the need to be at a doctors appt., I had to grab an airport cab for the trip $26.30. Great inconvenience as we had to have our luggage in tow the whole time. THEN needing to pick up our rental, had to grab an Lyft back to airport for $23.58.

I have sent numerous emails, many giving me a different case number as my inquiry has been received. I just sent my last one with another copy of my receipts. Mar. 17, 2022.

I am asking for reimbursement of costs. I may soon try small claims court for this hassle.

Rental number H67569983

I went into a Hertz rental location to rent a car and was told I was on the DNR list. No explanation from agent. Agent gave me 3 phone numbers to contact Hertz to understand the DNR issued. Numbers [protected] and [protected] were giving to me to speak to agents to resolve. I have called these number for two days straight and have been on hold for hours and have never spoken to an agent. These are essentially dead numbers. I called another customer service line for hertz spoke to an agent and she informed me I was on DNR and in collections for a bill issued in 2018. I informed her that Hertz sent me a bill in 2018. In 2018 I contacted the local rental office to understand why I had a bill and they informed me that I did not have an outstanding bill. I then contacted the number on the bill from Hertz. Told them the situation and they confirmed that I did not owe a bill and it was in error. No in 2022 I am on the DNR for this error.

When i made my reservation they put in the wrong discount code and when I got to the airport they charged me $425 more even though they could see that it was their mistake and admitted it was on their end. The guy at the counter at the airport redid my reservation with the added money on it and then instead of just copying the info from the original reservation he entered the wrong drop off location. When i got to the drop off at the end of the week they charged me another $680 for taking to the wrong drop off location. I called the customer service number and gave the the original reservation number and she could see that the guy at the counter messed up the drop off location from the original reservation but did not care a bit. Again they admitted that it was their mix up and again said to bad we will not do anything about it. They do not care about customer service at all or if they screw customers over. DO NOT USE>