Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Hertz Rental car
Hertz

Hertz review: Rental car

A
Author of the review
5:22 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hertz Member #[protected],

On February 23, 2024. I reserved a full-size SUV for Mar 3 - Mar 8, 2023 with a pick-up location Tampa International Airport and a drop-off location Hertz, Royal Palm Beach. Confirmation #K77722223B8.

After booking the reservation, I call Hertz @[protected] to inquire about if there would be an issue if we were late in picking up the car. The agent (I did not get her name) was very helpful and rebooked the reservation for a later pickup time. From 3pm to 3:30 pm. and Drop-off time from 9am to 10am. New confirmation #K7772084162.

On March 3, 2024, we arrive to the Hertz Tampa airport location around 3:45-4pm to pick up a Full-size SUV, GMC Yukon. We get handed keys to a Nissan.

We were told that they didn't have any GMC Yukon's available, I asked that they provide us with something more closely similar to a Yukon than the Nissan they tried to give us. The agent was able to find a Yukon and stated that it had high mileage (60,000). He handed us the key and said I had to sign a $200.00 hold.

On March 8th @10am sharp, we attempted to return the car to Royal Palm Beach-Southern Blvd HLE. We were told they did not accept car there they gave us the address and directions to drop it off at the West Palm Beach Airport. I asked if there wouldn't be any issues returning the car there the agent said no, they do it all the time.

Now Hertz charge me additional $810.59.

I called and was informed it was because we returned the car to a different location than we were supposed to.

I called back and I was placed on hold for over an hour and no one came back on.

I completed a survey and asked to be contacted. No one has contacted me.

I am unable to attach additional photos

Claimed loss: $810.59

Desired outcome: To be reimbursed the additional $810.59.

Confidential Information Hidden: This section contains confidential information visible to verified Hertz representatives only. If you are affiliated with Hertz, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Hertz reviews & complaints

Hertz - verbale fine online 122
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - incorrect charged of 150€ after 5 months 39
Hertz - i'll never rent from them again! 29
Hertz - traffic ticket in italy 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - visa charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - Electric vehicle rental
Hertz - hertz billed me 151.60 british pounds for a service they never provided; etc etc 1
Hertz - Hertz car rental in Atlanta Airport
Hertz - scam for bogus "incidents" - hertz thrifty dollar
Hertz - car rental 1
View all Hertz reviews and complaints

  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number
    United States
    +1 (800) 654-3131
    +1 (800) 654-3131
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number
    USA, Canada and Puerto Rico
    +1 (800) 263-0678
    +1 (800) 263-0678
    Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number
    Canada
    +44 207 365 3369
    +44 207 365 3369
    Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 5 5 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone number
    United Kingdom
    +61 180 055 0078
    +61 180 055 0078
    Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone number
    Australia
    +64 33 586 789
    +64 33 586 789
    Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone number
    New Zealand
    +43 179 532
    +43 179 532
    Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number
    100%
    Confidence score
    Austria
    +32 27 173 207
    +32 27 173 207
    Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone number
    Belgium
    +45 33 179 057
    +45 33 179 057
    Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number
    100%
    Confidence score
    Denmark
    +358 961 500 595
    +358 961 500 595
    Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone number
    Finland
    +33 969 394 049
    +33 969 394 049
    Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone number
    France
    +354 522 4400
    +354 522 4400
    Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone number
    Iceland
    +353 539 152 500
    +353 539 152 500
    Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone number
    Ireland
    +39 269 430 019
    +39 269 430 019
    Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone number
    Italy
    +31 202 013 519
    +31 202 013 519
    Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number
    100%
    Confidence score
    Netherlands
    +47 21 513 700
    +47 21 513 700
    Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone number
    Norway
    +351 219 426 385
    +351 219 426 385
    Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number
    100%
    Confidence score
    Portugal
    +7 495 775 8333
    +7 495 775 8333
    Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone number
    Russia
    +34 917 497 778
    +34 917 497 778
    Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone number
    Spain
    +46 96 047 330
    +46 96 047 330
    Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone number
    Sweden
    +55 800 979 2020
    +55 800 979 2020
    Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number
    100%
    Confidence score
    Brazil
    +52 18 006 543 030
    +52 18 006 543 030
    Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone number
    Mexico
    +86 212 226 1700
    +86 212 226 1700
    Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number
    100%
    Confidence score
    China
    +91 222 921 0300
    +91 222 921 0300
    Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone number
    India
    +27 112 898 001
    +27 112 898 001
    Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone number
    South Africa
    +1 (205) 548-6082
    +1 (205) 548-6082
    Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number
    +1 (205) 293-2889
    +1 (205) 293-2889
    Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number
    +1 (405) 775-3462
    +1 (405) 775-3462
    Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number
    +1 (201) 307-2233
    +1 (201) 307-2233
    Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number
    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Hertz Category
Hertz is ranked 2 among 118 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

Most discussed Hertz complaints

Car rental carbondale nightmare
1
(opinions to this review)
Hertz Alternatives
Fox Rent A Car 104 reviews Careem 629 reviews InterRent 79 reviews Grabcar Malaysia 558 reviews Rent-A-Wreck 8 reviews