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Hertz

Hertz review: Rental car

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5:22 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hertz Member #[protected],

On February 23, 2024. I reserved a full-size SUV for Mar 3 - Mar 8, 2023 with a pick-up location Tampa International Airport and a drop-off location Hertz, Royal Palm Beach. Confirmation #K77722223B8.

After booking the reservation, I call Hertz @[protected] to inquire about if there would be an issue if we were late in picking up the car. The agent (I did not get her name) was very helpful and rebooked the reservation for a later pickup time. From 3pm to 3:30 pm. and Drop-off time from 9am to 10am. New confirmation #K7772084162.

On March 3, 2024, we arrive to the Hertz Tampa airport location around 3:45-4pm to pick up a Full-size SUV, GMC Yukon. We get handed keys to a Nissan.

We were told that they didn't have any GMC Yukon's available, I asked that they provide us with something more closely similar to a Yukon than the Nissan they tried to give us. The agent was able to find a Yukon and stated that it had high mileage (60,000). He handed us the key and said I had to sign a $200.00 hold.

On March 8th @10am sharp, we attempted to return the car to Royal Palm Beach-Southern Blvd HLE. We were told they did not accept car there they gave us the address and directions to drop it off at the West Palm Beach Airport. I asked if there wouldn't be any issues returning the car there the agent said no, they do it all the time.

Now Hertz charge me additional $810.59.

I called and was informed it was because we returned the car to a different location than we were supposed to.

I called back and I was placed on hold for over an hour and no one came back on.

I completed a survey and asked to be contacted. No one has contacted me.

I am unable to attach additional photos

Claimed loss: $810.59

Desired outcome: To be reimbursed the additional $810.59.

Confidential Information Hidden: This section contains confidential information visible to verified Hertz representatives only. If you are affiliated with Hertz, please claim your business to access these details.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
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    United States
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    USA, Canada and Puerto Rico
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    100%
    Confidence score
    Austria
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    100%
    Confidence score
    Denmark
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    +358 961 500 595
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    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    100%
    Confidence score
    Portugal
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
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    100%
    Confidence score
    China
    +91 222 921 0300
    +91 222 921 0300
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 118 companies in the Vehicle Rental and Leasing category
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