Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Hertz Female employee located in Honolulu Airport Hertz Gold location (not next to Budget)
Hertz

Hertz review: Female employee located in Honolulu Airport Hertz Gold location (not next to Budget)

S
Author of the review
1:36 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a disabled individual who recently travelled with a companion to the island of Oahu, Hawaii. Several weeks prior I made my reservations through Southwest Airlines air/car combo package. When I made the reservation through the Southwest Airlines website for my air/car reservation, I made the reservation in my name and used my companion's name as the driver. I paid for the air travel with my credit card and the Southwest Air website linked me to the Hertz site wherein it was indicated that I could pay for the vehicle upon arrival in Honolulu.

When I arrived in Honolulu on February 21, 2024 at approximately 9:30 a.m.,

I went to the Hertz counter, a female employee (with glasses) who may have been in charge there asked for my information.

I stumbled for my paper work and she thereafter asked me for my name which I provided. I informed her that I would not be the person driving, however I would pay for the rental. She thereafter informed me that she did not have a reservation in my name and asked for my companion's name. My companion provided his information and she was able to pull up the reservation on her computer. She thereafter stated to me that I was a liar and that I could not have made the reservation online. That my companion would be the only person able to make the reservation in his name. She was extremely snide and absolutely out of line to state to me that I was a liar. I informed her that I was not a liar and my companion even stated to the employee that I did make the reservations (listing him as the driver as he did not have the funds).

Needless to say, I find this employee's attitude and behavior absolutely appalling! To even state to a customer/potential customer that they are a liar is extremely rude. I have worked in the customer service industry for many years prior to becoming disabled. This employee lacks the professionalism required in dealing with customers. I even wondered to myself if she had a mental health issue as she continued to smile while being extremely snide.

I just thought that I would forward this complaint in order to let your company know about your poorly behaved employee. I went to another rental car agency instead, where I was treated much nicer by an employee who was very professional and happily gave them my money for my 3-day car rental. Your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental, to avoid much harm and suffering to other potential clients. Had to pay $100 to a taxi to add my money unto the driver's card at bank away from the airport, which was extremely inconvenient and then while stuck at the bank we had to get our credit cards together to pay $60 to a Lyft driver to get back to the airport and rent from a kinder, cheaper, and more professional car rental company with employees that value making the sale and treating customers right. Again, your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental vehicle.

I will not ever again be referring my friends and family to go to a Hertz Rental in Honolulu, especially at the airport. It was good when Kevin the heavy-set LGBTQ guy worked there before. He knew how to treat customers right. We haven't seen him lately, but hope he still works there because he's an exceptional employee unlike the abusive personnel who chase money away we had to deal with the other day.

Claimed loss: $160

Desired outcome: Your company should fire this employee as she has and will lose money for your corporation.

Confidential Information Hidden: This section contains confidential information visible to verified Hertz representatives only. If you are affiliated with Hertz, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Hertz reviews & complaints

Hertz - verbale fine online 122
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - incorrect charged of 150€ after 5 months 39
Hertz - i'll never rent from them again! 29
Hertz - traffic ticket in italy 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - visa charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - Electric vehicle rental
Hertz - hertz billed me 151.60 british pounds for a service they never provided; etc etc 1
Hertz - Hertz car rental in Atlanta Airport
Hertz - scam for bogus "incidents" - hertz thrifty dollar
Hertz - car rental 1
View all Hertz reviews and complaints

  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number
    United States
    +1 (800) 654-3131
    +1 (800) 654-3131
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number
    USA, Canada and Puerto Rico
    +1 (800) 263-0678
    +1 (800) 263-0678
    Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number
    Canada
    +44 207 365 3369
    +44 207 365 3369
    Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 5 5 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone number
    United Kingdom
    +61 180 055 0078
    +61 180 055 0078
    Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone number
    Australia
    +64 33 586 789
    +64 33 586 789
    Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone number
    New Zealand
    +43 179 532
    +43 179 532
    Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number
    100%
    Confidence score
    Austria
    +32 27 173 207
    +32 27 173 207
    Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone number
    Belgium
    +45 33 179 057
    +45 33 179 057
    Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number
    100%
    Confidence score
    Denmark
    +358 961 500 595
    +358 961 500 595
    Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone number
    Finland
    +33 969 394 049
    +33 969 394 049
    Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone number
    France
    +354 522 4400
    +354 522 4400
    Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone number
    Iceland
    +353 539 152 500
    +353 539 152 500
    Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone number
    Ireland
    +39 269 430 019
    +39 269 430 019
    Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone number
    Italy
    +31 202 013 519
    +31 202 013 519
    Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number
    100%
    Confidence score
    Netherlands
    +47 21 513 700
    +47 21 513 700
    Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone number
    Norway
    +351 219 426 385
    +351 219 426 385
    Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number
    100%
    Confidence score
    Portugal
    +7 495 775 8333
    +7 495 775 8333
    Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone number
    Russia
    +34 917 497 778
    +34 917 497 778
    Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone number
    Spain
    +46 96 047 330
    +46 96 047 330
    Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone number
    Sweden
    +55 800 979 2020
    +55 800 979 2020
    Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number
    100%
    Confidence score
    Brazil
    +52 18 006 543 030
    +52 18 006 543 030
    Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone number
    Mexico
    +86 212 226 1700
    +86 212 226 1700
    Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number
    100%
    Confidence score
    China
    +91 222 921 0300
    +91 222 921 0300
    Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone number
    India
    +27 112 898 001
    +27 112 898 001
    Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone number
    South Africa
    +1 (205) 548-6082
    +1 (205) 548-6082
    Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number
    +1 (205) 293-2889
    +1 (205) 293-2889
    Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number
    +1 (405) 775-3462
    +1 (405) 775-3462
    Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number
    +1 (201) 307-2233
    +1 (201) 307-2233
    Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number
    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 02, 2024
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 118 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

Most discussed Hertz complaints

Car rental carbondale nightmare
1
(opinions to this review)
Hertz Alternatives
SHARE NOW (car2go & DriveNow) 9 reviews Zipcar 6 reviews Swapalease 8 reviews MobilityWorks 5 reviews Advantage Rent A Car 35 reviews