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CB Vehicle Rental and Leasing Hertz Explanation about change in my rental
Hertz

Hertz review: Explanation about change in my rental

S
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12:17 pm EST
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Time of incident - 11/20/23 @ 11:00 A.M at the Sharonville HLE location.

I put in a rental request on-line 10/31/23 and the option I chose was for a gas focus or similar. when i arrived i was told the car was not available and my only option was an electric car. I did not want an electric car then i was told there would be an additional $12.00/per day fee for a gas car. my question is why should be I penalized for something that is listed as a choice and then not there at pick up time. That to me is not my problem. The young lady seemed very non caring, disinterested and didn't even give a "hoot" explaining to me when she said the term similar meant the car could be an electric car. She had a very "oh well" attitude. To me similar has always been a different make and model of a car not the mode of power source. if I wanted an electric car i would have chosen an electric car as there were options for both. I felt/feel if you didn't have what I ordered i should gotten what you had available in the mode of power source i requested at the price of what i was expecting to pay.

also it sure would've gone along way if the personel displayed a better level care in helping customers resolve and understand mattes like this

Desired outcome: I would like the extra $12.00 per day (total $84.00) I was charged per day to be reversed out and taken off my charge

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  1. Hertz Contacts

  2. Hertz phone numbers
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    Denmark
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    China
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    Shared Services
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Hertz Category
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