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CB Vehicle Rental and Leasing Hertz hertz rental car
Hertz

Hertz review: hertz rental car 4

P
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4:43 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I believe that I have just been scammed at the Hertz Rental Car location in Halifax, NS, Canada, and I need to report this! My car was just inspected as I returned it afternonly a 2 day rental. The agent checking me in said she noticed some tiny dings on the tire rim that were not marked at check-out. Of course I have NEVER LOOKED at the rims of the vehicle unless something was obvious enough to jump out at me. This was not the case with this car. There was even an agent there to sort of guide me along my inspection and in retrospect, I believe she was guiding me away from the spot in question...INTENTIONALLY! When I thought about it afterwards, I never even parked near a curb. In fact, I hardly USED the car! To add insult to injury, I had to ask the agent at drop off THREE TIMES to denote that I was returning the tank full as I had agreed to the, "We will fill your tank" option which I was told was fully refundable if tank was brought back full. It was like pulling teeth to get the agent to write this somewhere! It was $50 to bring the car back on empty! There was also a convenient form with a set amount of money charged for each little nick. I have never seen this before. You know where this is going...$80 for a "damages" rim! Looks like an intentional charge and I bet they don't credit me the $50 for a full tank of gas either! You know what the problem was...I DIDN'T BUY THEIR INSURANCE (their OTHER money making scheme!). I used my Hertz as a promotion through my Chase United Visa. Thanks, United Airlines for the reputable recommendation! Halifax Hertz be forewarned, I return in two weeks and I will be speaking with your supervisor. The claims coordinator there is Kelly Ann Boutillier. Would anyone like to chime in here...either with similar stories or ideas of how best to resolve this? Many thanks, Paula

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Joy Smith
US
1 complaint
4 comments
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Jul 19, 2017 10:42 am EDT

Same thing happen to me I rented car from May 10th to May 17/2017. Picked vehicle up did walk arourd notice scratches on back bumper girl said it was normal wear & tear, could not see any other damage. Brought vehicle back May 17/2017, did walk around could not see any other damage. Girl said everything looked good.
Then received letter June 15/2017 saying there was damage to windshield and I owed them $320.00. Feel this is wear & tear damage and refuse to pay. Feel that you could not see this unless you took pictures with camera and it reflected off windshield and that the damage was already there when I picked vehicle up. This vehicle had licence plates from BC on it and was driven across Canada. I want it to rent small economy car, Hertz said they did not have any and that I would have to rent this vehicle, now I know why

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Joy Smith
US
1 complaint
4 comments
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Jul 19, 2017 10:47 am EDT

Joy Smith - pictures 05/17/2017

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Joy Smith
US
1 complaint
4 comments
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Jul 19, 2017 10:56 am EDT

It was rented under Al Smith my husband name

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Joy Smith
US
1 complaint
4 comments
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Jul 19, 2017 10:57 am EDT

Car was rented under name Al Smith ( husband)

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    USA, Canada and Puerto Rico
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    Canada
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    100%
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    Denmark
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    100%
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    China
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    Shared Services
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 02, 2024
  7. View all Hertz contacts
Hertz Category
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