Crystal Clear Window Works review: Awful company 52

I wish I had read your warning before I dealt with a UK franchisee. Over here the local dealer came around and said that the windows had to be replaced even the ones that were showing very little condensation. Having replaced a window inn the door the fitter went on the chip the glass and left me with a cracked window. Three months later and I am calling in our Trading Standards as I have been given a guarantee that the window will not fog up or they will replace except if it is 'damaged'!
That's Wirral near Chester in little old England.

I am having the same problem with this Company. Foggy windows remain after almost 2 years and reservicing twice. They do not return calls concerning honoring the warranty. Has anyone had any luck getting their money back?

i have worked for them, for the last 4 months out of there head office in uk the boss there is a complete nob, he wears blinkers and wont listen to anything, i have never seen a staff turnaround like it 6 technicians in 3 months gone, mind you its a job for unskilled men, true trades men see thro it all after a while then it all becomes crystal clear !

Whilst I am not pleased with the company and would not do business with them again. I contacted the Head Office and the manager, who, after a while was most helpful. The franchisee was most annoyed that I had contacted the head office, saying, "Nobody has ever done that before". He was forced by the manager to replace the faulty window, and the manager followed every step of the way.
It pays not to give up the fight.
Lilian Peers.

I had the same problem. I had my windows serviced 3 times and I have been fighting with the corporate office for the last 2 years for my refund. They offer a gaurentee but i assure you that they will not honor it when the service does not work. DO NOT USE THIS COMPANY!

drilling holes in sealed units does not repair them, it makes them 10 times worse in cold weather, its lunacy save your time and money and just replace them

once the work is done they then tell you it may take 12 weeks to heal, what a crock of [censored]e thats 3 months

I'm in the UK and this process worked fantastic for me!
They say it can take up to 12 weeks but mine cleared in a lot less than that.

They dont just drill holes they treat the windows with a coating the prevents condensation reoccuring.

And as its a franchise company you cant judge all the companies by one bad experience with a person, thats like having a bad expeience with staff at McDonalds then going and complaing to the world that McDonalds is crap just because one member of staff wasnt satisfactory for you.

I ve had many issues with the company at Burton On Trent, My window foged up they serviced it and told me to wait for 12 weeks, Window still foged up after the 12 weeks and had issues with getting them back, Failed to return to my appointment and failed to phone me back .After many calls got them back in the end but still no good, Phoned them time after time to get them out to service it again but they have failed to call me back, So ive put my case in the the hands of my Solicitor now and Trading Standards. Im going to use a doulbe glazing Company now that has no connection with this Company as many do .Simply change the window with a GOOD COMPANY!

We had 12 units repaired by the company in Burton on Trent, 11 were clear in a few days 1 did not clear after 12 weeks, I spoke to the manager at Burton (Gerry) he told me to give it another couple of weeks and if it did not clear ring him back.. I thought he was trying to fob me of but it cleared about 10 days later and has been fine ever since. I know a few people who have had the work done and all have cleared. Great product and very good price. we should all try new products that save the environment and help save the planet

Terry sounds to me like your some kind of idiot, creating an air flow through a cavity to prevent condensation is basic science, cavity walls, lofts and floors are all vented. we have had twelve units done over two years ago and they never fog up. it does not matter if the air trapped between the the two panes of glass is sealed or is allowed to expell, the cavity insulation (R Value) is the same. go back to school and pay attention in the science lessons.

Terry cant be such a bad guy as Gerry of Burton On Trent employed him and i must say by what he has said it all seem to fit in with the way i have been treated by this company .

Thanks for your comments 007kev this dsmith guy seems to know a bit to much using words like r values i seem to think hes a secret agent for ccww. Oh and by the way dsmith i am very much an idiot to have put up with your nonsense an false sales bunkum you scrawny little parasite you should face the facts that the 4 eyed american dork turned you over good and proper and this product is very hit and miss its a ### what hes turned you into but you may earn an honest buck again 1 day.

Anyhow idiot signing out now for a month or 2 its all getting a bit to nanno technology for me on here, aint it mr Dsmith haa haaaa haaaaaa i dont know a lot but i may know somthing you dont see ya your lower than a crackheads consience ! big up for J hennessy he played a blinder on you.

Hi again Ref : terry/fwitt ( think hes a secret agent for ccww)It does seem very strange that DSmith1111 comes from Dudley and he used the Burton On Trent office which is 56 miles away and DSmith1111 three offices on his door step?

Ref terry/fwitt,
Are you saying that DSmith1111 was your boss at Burton then ?

Maybe wolverhampton University may be intrested in these comments,

How can this company be in the finalists for National Recycling Awards 2010, When we have had to replace are window that they were failed to be repair and didnt reply to our many calls

How can this company be in the finals for National Recycling Awards 2010, when we have had to replace our window after they failed to repair our window ?They failed to return our calls

hello 007 kev they arnt going to get any awards and i didnt see gerry &co at glassex winter09 i tell as many folk as i can to spread the word about this crap system some yank dreampt up.I drove past a few jobs i did and was ashamed to have done the work im so glad i was only part of this scam for a few months if i see a van at a property i will go speak up before the poor mark gets conned out of there hard to come by cash!

Well thanks terry/fwitt, We have given up trying to get this company back, gerry o sullivan just fails to respond to us, So much about recycling, I will be replacing the windows they failed to repair how green is that ! But sadly it has now cost us our family holiday for this year .

Im looking out for the vans too. GET THE FOG OUT and will be telling them my experience that we have had with this company.

you ought to pour that drying agent all over the van & flick a lit match at it walk off laughing

when i was doing this process there was a lad there from stoke and because he had a bad sales week, and gerry gave him crap leads gerry accused the chap of destroying stoke like he was some sort of curse on the potteries.Looking back i think gerry was mentally unstable and lonely to behave like this!

Thanks terry,
I think its great you are telling us all how the company works on the inside .Maybe more ex employees will comment .

Hi Terry,
You where right they didnt win National Recycling Awards 2010

I will be attending the Glassex 2010 at Birmingham to talk about my issues about this company .

The company is unprofessional. My neighbor had pressure washing done on her house . The person doing the work had my car covered in mud from his power washing. He was rude and did not know what he was doing. The local police had to get involved. The company should screen the employee process more throughly.

Morning DS Smith 1111 or should i say O sullivan I have been told you look in here a lot and at the other compaint site .

hi gerry igus are like dgus but different this was the most unprofessional thing to come out of your mouth.What a loon, all the best mate have a nice crimbo you plonker

Hey World read my Complaint with ref to Mr o sullivan, The complaint is KWS windows and conservatories they are based at Burton on Trent where Mr o sullivan works DONT PART WITH YOUR MONEY !

Terry/Twitt & Kevin007 really have a grudge against CCWW . The physics of the process is sound -- it is Boyle's Law of gas densities. The process ALWAYS works if one condition exists - - less moisture gets into the unit than can escape thru the vents. If more moisture gets IN than can get OUT the unit will NEVER dry. If the source of the moisture can be found and stopped then the process will work. Wood sashes are notorious for collecting water if they are not painted and glazed correctly while vinyl sashes are often made without the required drain holes needed to keep the bottom sash dry. FYI ...The original patent was given to a Canadian... not a Yank. The process works most of the time, saves money and is good for the environment.

ooooh window guy 49 seems to know all about this system perhaps hes a franchise owner or bought into ccww in some way.Your 3 years too late mate the canadian as you stated has spilt the beans on the internet.Also you should state once you drill a dgu it is no longer a sealed unit and is only functioning as secondary glazing from the dark ages of past glazing years.Why not face facts change the failed dgu and clear up all problems 1st hit! no revisits, no heal time, no customer wasting phone bills and days off work, no deisel being wasted on return visits to replece the drilled out dgu.Get the fog outa this site! defogger system dont work sorry to burst your bubble im just protecting the public from the likes of gerry lol

hmmmm

beware all potential franchisees if you have £15k plus you want to throw away, make yourself a bonfire and keep warm for 2 minutes

Mr Windowguy 49
If you were treated the same way as us as a family i dont think you would be very happy.But i must say many companies out their know how he treated us

Hi all it seems gerry has left the large premises on derby road and downsized.What a shame lol bet all this nano stuff has bitten him on the ### the daft old sod!

Yes we are seeing where he goes next terry.We are glad we never used him again but we will see ? He is always on the move

Well folks it seems gerry is at it again! the new scam is called getthemistout.Its the same game with a new name.A bit like a dgu being called an igu ha ha ha hello gerry nice to see the to let sign on derby road premises where are you hiding now you old git!

I'm having the same trouble false promises lies no returned calls and they have the nerve to say I'm rude! Unbelievable