DO NOT use Cullingan of Lansing (Michigan), for your water softning needs, they will come and install an old and used unit as rental, when the unit freezes and fails they will charge you full price of a new unit which is as you guessed way overpriced than what you can get in the market. Also the water will be very slimy and the unit itself does not work properly. Plus thousands of dollars in damage to your home carpet and dry walls
ABSOLUTELY NOT WORTH the hassle, DO NOT USE them at all they will scam you. Keep them out at any cost.
And to add insult to the injury they claim it was a new water softner. Keep these guy out of your house. All they do is rip you off.
Desired outcome: At the bare minimum and a courtsey replace or replace the water softner