I would like to express my deep concern with CVMaker.com and mention the problems I encountered when I created my first CV on June 18, 2024. I'm writing this because before someone decides to use it, think carefully and don't make a hasty decision for one CV.
1. They don't advertise that the site is paid in the first place. Only after you create your CV they offer to download it for $1.95 and then the bigger costs start. These are subscription traps that lead to unexpected charges.
2. Regarding the refund, it is unnecessary to talk here, especially for unconfirmed payment from my side. They tried to charge me several times and then I get a message that my card is blocked.
3. They don't send a reminder email until the trial period is up and anyone can miss it. They also withdraw money without permission and keep card data without confirmation. Their policy is not strict about how they use bank card details.
4. There is no customer support responsibility in their services as I have not received a reply to my previous mail till date. If they answer you only with templates. They care less about what customers think.
5. The site is less user-friendly and buggy. They have low quality and outdated templates which is unprofessional. In addition, the site is difficult to navigate, has a congested interface, or the information I enter in my CV is often deleted. They lack spell checking and formatting options. Issues such as slow loading times, or issues with CV downloads can't be bottom-line.
Claimed loss: I suffered a financial loss of $24.95. It's not even a month since I paid.
Desired outcome: 1. Please refund my money2. Fix the problems you have so they don't endanger others.
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