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I like to lodge complaint against the product PS3 Game "PES 2009" and the sale promoter named RIO of CYBER MAESTRO PTE LTD, #02-77 SIM LIM SQUARE, 1 ROCHOR CANAL RD. I came from Brunei and on 24 Nov 2008, I bought a PS3 set (upgraded cost $165) complete with wireless control dual shock and 1 piece of PS3 game named PES 2009. When I bought these items, I didn't tried them as the promoter Rio advised that these are genuine Sony item and they are covered with warranty. If its failed then I just have to call him or email him and they will tell me how to send the items back to them for warranty at their cost. I believe this shop is equipped with CCTV and you can confirm what I have said by looking at CCTV recorder on 24/11/08 at 17:58Hrs.
However, when I went back to Brunei, I opened the set and opened (new and still sealed) PES 2009 game just to find that the game cannot be played. I tried to call RIO so many times and the shop but failed to get an answer. Luckily for me, my brother inlaw was on his way to Singapore and I ask him to bring the game and the receipt with him to make complaint to the shop.
Unfortunately today 29/11/08, at 12:30pm, I spoken with Rio on my brother handphone, he refuse to take the complaint as he said the items were tested before we left and there should be no complaint. I told him so many times that these items were not tested as he ensure us of the warranty, furthermore the PES 2009 was sealed. But he insisted that we have tested and he accused us that the items were tested at another shop where we have bought a hand phone. I told him that we have never opened the items until we reached brunei. The next shope where we bought the handphone only show us if we want to buy the fan for the PS3 which we did not buy. What pisses me off is that he had lied about the items being tested before we left the shop and he accused us that the items been tested in another shop.
I wish that somebody would check on their CCTV on the date mentioned above and the shop where we bought the phone i.e Mobile Evolution LLP, #02-76 Sim Lim Square, so that people know this RIO is a liar! and his product is useless!
I came to singpore to shop, I buy things that worth my money, what I dont like is that liar like RIO.
What Singapore would do to the people like RIO?
i totally agree with lisha. many customers today r agressive, fierce, demanding, greedy and expected too much.all of us think that we are angels and these salemen are the devils.we consumers should not complain too much.we should all get our stuff at departmental stores.
i find it funny how the cyber maestro staff kept on coming here to pretend as customers and praise their shop when it is rather obvious that their shop CYBER MAESTRO is a blackshop. YES. THAT'S RIGHT. AVOID CYBER MAESTRO AT ALL COST. until you guys refund me the so called "NEW" ps3... i'm bringing you guys down.
hazel, if you have issues with the company and want a refund, why dont ya go to the shop and talk to the directors ? dont fret in the net . you might be a fake too . go to their email cyber.maestro@yahoo.com.sg and the directors will deal directly with you and your complaints like me. the boss not only give me a partial refund, but he gave me an exchange and freebies.thats why i am going back there.take care.
Well, almost a year later, these guys are still in business and going strong. My story is almost identical Harrold's - I was attended by one ALVIN, and bought a PSP-2006. The PSP cost S$250 and he promised to do a software "hack" and fill the 4Gb flash card with "free" games for an extra S$100. When I got home (Australia), the PSP reported "no games" although, browsing through the flash card I did find it full of CSO files. Also, the 4Gb memory card turned out to be a "fake" (not the correct Sony part) - I wasn't paying attention to that in the store either.
I guess the question really is - under Singapore law is it illegal to promise to sell something illegal, take the money and then not deliver the (illegal) goods? As the buyer is engaging in illicit activity he has no comeback whatsoever, even though the vendor is committing fraud. A bit like a drug pusher selling you a joint only to discover that he has sold you an ordinary cigarette at an inflated price.
I can't help thinking that this suits Sony to a tee - as they have nothing to lose, it may even benefit Sony as it "teaches a lesson" to those who try to undermine their business by buying illicit goods.
The fact remains that Cyber Maestro are defrauding people and I wish their dirty little business a nasty demise in the near future. If you Google "Cyber Maestro", almost EVERY SINGLE link relates to a complaint. There is no doubt in my mind that they are CON ARTISTS. Any comments on this page which support them have been planted by the shop staff to sow the seeds of doubt.
hi, im also a victim of this cyber mystro pte ltd.. i just bought a samsung galaxy tab 3G, the starting price was $480 plus a pouch, keyboard and a screen protector for $150. I agreed to purchase since that was the least price i had so far... when they broke the seal, then he tell me that i need to purchase the registration for android asn it cost me around $220... anyway, since im a new comer for all these android stuff.. so i just agree. not until they cahrge me $174 for GST! they guaranteed that i can claim back the money later at the airport... sadly, GST only $56! %#$^&*(&^T&$#%^$&... i had trouble with the 3G signal so i went back to brunei the day after, went to a renown mobilephone shop, ask for help, n guess what... the registration is actually... FREEEEEEE! $&%#&%&#%&&&^#######^&^*&*& IN TOTAL, THEY CHEATED ME $220 + $120 FOR THE GST, IN TOTAL $240 THEY MAKAN FOR FREE... someone please take action on these matter...
concerned tourist..
### THIS COMPANY . THEY NEVER ANSWER MY PHONE. THE REASON? OH MY GOSH! LIARSSSSS
That's weird...I never had any problem with this shop.I find that the product is very good, prices are very reasonable n the service is excellent.
im playing pes 2009 im everton against chelsea Victor Anichebe has turned ptr cech and he took me out and i wasnt awarded a penalty when it should be and a red card
THE COMPANY IS LIARSSSS !
Hello All, i would like to report an incident that happened to me, cyber maestro offered me samsung galaxy S3 and iphone 4S in a total of 1000SGDs. I then checked the phone and both were working properly with indian SIM card. They then made me sign a paper which read that i have to pay some amount for unlocking and warranty, i enquired about the same from shopkeeper and he said that all is only for paper work as per company policy and thus i just need to write my name without paying anything extra of 1000SGDs and thus i payed them the agreed amount. They later told me i have to pay more 1156 as international warranty charges and unlocking charges. I even argued that they said i dont need to pay anything extra apart from 1000SGDs. However, they starting fighting and shouting on me.
Since, i was not having any more money, they said they will deduct some cancellation charges ffor not buying iphone 4S and also including the extra warranty and so called unlocking chgarges, they just allowed me to carry the S3 for 1000SGDs.
I would request Singapore government to intervene and do something against these cheats and frauds ruining the image of singapore.
My wife and I had a flight to catch at 8pm, on 10th September. Since we had a few hours to kill, we went to sim lim square for purchasing smart phones. We decided to buy from the said shop as they offered us the Samsung galaxy s4 and black berry q5 at S$990. I paid the said amount through my visa debit card. While I was on a phone call, they told my wife that the warranty had to be changed from local to International, this had to be done online and would take about one hour. They made my wife sign a few papers which they said were for the International guarantee claim.
As and when we got back to collect the phones, we were given a new bill of S$2400(approx.) in addition to S$990. I was totally speechless as they said that, this was for the International guarantee and software updates which they said my wife had signed to. The total cost of warranty and so called software update thus became 2.5 times that of the phone. When I refused to pay the amount, the said parties (one of them of Indian origin) turned hostile and started to threaten and blackmail me. The irony of all is that, we were in a hurry to catch the flight, and couldn’t overstay in Singapore. They too had realized this before us. The person of Indian origin claimed to have documents that my wife signed, which he could use to stop us from leaving the country. I was not in a position to argue with them as I myself was not sure of the laws of the land, even though I was pretty much certain that the two phones would not cost S$3500.
We accepted their offer to settle wherein if I paid the cancellation amount of S$586, they would return back the initial amount of S$990. As of today 11.10.2013, I have not received it and totally more than S$1570 has been deducted from my account, and neither do I have the phones in hand. On recounting this to several people, I have been given to understand that this is not the first time that this has happened at Sim Lim square. We had such a wonderful time at Singapore only to be sullied in the end. I hope the tourism dept. would take strong action against such criminals
Exactly the same pattern, bought Iphone 5s and Note 10.1It is explained that the border will all return for maintenance services.Total deceived by 1700 sgd. Filed a complaint in small claims court.After a month back in Singapore, I'm going to deal with the police already.
This shop is a scam those who have had good experience, please provide your phone number do not say that it is a one of case. This shop is the greatest scammer. Till 2014 march there are 17 cases filed against them and in all of them orders have been passed against this shop. Bashir is one of them. SO BEWARE OF THIS SHOP, they are cheaters
http://www.channelnewsasia.com/news/singapore/permanent-injunction/1450902.html
SINGAPORE: The High Court has granted a permanent injunction against electronics wholesale company Cyber Maestro, announced the Singapore Tourism Board (STB) in a press release on Monday (Nov 3).
"The injunction restrains Cyber Maestro and their employees and agents from engaging in several unfair practices within the meaning of the Consumer Protection (Fair Trading) Act, " STB said.
The tourism board filed the injunction in response to numerous complaints against Cyber Maestro's trade practices. Complaints included over-charging, exerting undue pressure or influence to enter into a transaction and misleading consumers about prices and availability of goods, STB stated.
The complaints did not cease despite notifications from the Consumers Association of Singapore (CASE) and requests to resolve the complaints amicably and refrain from further unfair trade practices, the tourism board said.
CASE listed Cyber Maestro among the top tenants in Sim Lim Square with consumer complaints in July to September 2014. The store at #02-77 has had seven complaints made against it.
STB encourages consumers to report unfair practices, saying that it takes a "serious view of errant retailers who besmirch the reputation of Singapore as a premier tourist destination".
Consumers should "take the necessary measures to protect their interests such as researching on the product, conducting a comparison of prices, clarifying return policies, checking receipts or invoices for accuracy and verifying coverage of warranties before agreeing to the purchase", added STB.
BUSINESS AS USUAL FOR "BLACK SHEEP"
The Management Council of Sim Lim Square have said that they are "disappointed with the apparent lack of measures" which authorities are able to take against such retailers.
It said in a press release on Monday that "Sim Lim Square has been cast in a negative light in the eyes of the public in Singapore and overseas".
"The Management Council has always been greatly concerned over the problem caused by a few recalcitrant errant retailers in Sim Lim Square, " it said. "Instances of unethical business practices, such as cheating, over-charging and taunting customers are almost a daily sight, affecting the shoppers, especially tourists, at Sim Lim Square."
"Despite our best efforts, the problem persists, " it added. "Business is still as usual for the 'black sheep' in Sim Lim Square and the use of scams and other dishonest practices are still common."
Saying that it will do its "utmost to cooperate with the authorities", the management council called upon authorities to look into the issue of errant retailers in Sim Lim Square "seriously and urgently, and to take a tough stand against the recalcitrant retailers".
- CNA/av
HI, Your voice had reached the singapore government now, i too affected by the shop october 21, 2014 . And i went to small claims and police and again to court and write down a email to government of singapore. As a result the shop was under permanent injunction as reported on newspaper and tomorrow i am going to court to deal this matter,
we should proud that truth will wins., but take some time.,
i need all your wishes to win the case., my victory is all your victory so pray for me all my brothers and sisters