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I ordered 90 cases of Continental Slate Persian gold tile 18X18. The tiles are terrible quality. I am a paraplegic and postponed surgery to get the tile from a single run. While we were installing there were glue spots from where the cases were glued together. There were other spots which looked similar. When we started to clean tile after installation the majority of the spots would not come off. They are actually drips from glazing sprayers. These sprayers were clogged causing a very uneven application of glaze. Some tile seen to have none after grouting and cleaning. This problem did not appear until after the cleaning. I was told the tile were within normal variations and the tiles with spots would be replaced but only those tiles and no labor cost. This is not acceptable to me. Some of this tile is installed over thermosoft heat which could be damaged plus the cost of new mortar and grout.
I also bought daltile from lowes and when it was ordered, they were told specifically to send the entire order, 500 s.f., from the same run.Instead they shipped it from two different run and neglected to mark the pallet or tell anyone what they had done.It resulted in a job that looks like crap.Lowes tried to deal with them for three months and after making lowes and I jump through various hoops for those three months, they refused to do anything about it.Do yourself a favor and don't go through what I and the man above went through, buy your tile from a company that values their customers instead of shoving an inferior product down your throat and then tell you their is nothing they can or will do about it!Their are hundreds of tile manufacturers out there, find one that will stand behind their product.
I ordered Daltile slate tiles. I waited for three weeks for them to arrive at my contractor's business. My contractor told me the first shipment came in with half the tiles broken. So, I had to wait two more weeks for a good shipment. The installer came with the second shipment, got half way through, and told me he couldn't finish because there were too many broken tiles in the shipment. Two more weeks passed and my contractor called to tell me the wrong tiles had been shipped to them. I will never buy these tiles again.
I don't believe tiles are that bad since i used them many times. But there is a guy I believe he's name is Henry at Daltile in Maspeth.
I came in there i was waiting to get helped and the guy didn't want to talk to me.
I couldn't believe it!?
I came in to purchase tiles for a commercial job I had and just because attitude I left.
I hope Daltile is reading this because of him someone else made my $15000.
Now I deal with a guy named Rocky. Best Guy EVER.
We are remodeling a condo in Florida. We visited Daltile in Largo, FL to look for tile. In the store they had a display made of alternating 6" and 9" Forrest Park White Oak tile. We decided that is what we would do the whole condo in. Two weeks before construction started we went back to the store, just to make sure they had plenty of the two sizes so that we didn't have issues during construction. They told us there would be no issues. Now our contractor is calling us, telling us that the tile is made in 2 different plants and colors don't match. We are trying to find out what is going on. We've called the store and the person we talked to told us James was working on our project and we would have to talk to him. We asked her to have him call us, but he will not. Have also sent an email to Corporate Daltile but they do not respond either. Buyer Beware! Do not do business with Daltile as they do not care about their customers!
MAREKCHECH19 Henry is the best guy there - maybe you came with an attitude and that's why you get what you deserved. I've been going there for few years now and the whole team is great. They are all dedicated and very professional - I'd say maybe understaffed on occasion but most of time they will listen to you and give you great tips.
Miami Doral. I will not come back again! Every time that I go there, I feel like I arrived in a bad moment. It has to be a corporate attitude since is the same in every department. Today was too much. I went to pick up my order and the guy was already mad. He gave me a paper and asked me to go outside to wait. I could see them through the glass making fun of me. After 10 min waiting, another guy asked me to come inside again to sign the paper that was my hand. Weird! The boxes were already in front of this guy. Nobody offered me to put the small boxes in my car for me. I felt very uncomfortable.
I am a tile contractor installing tile for over 35 years. I have used a lot of Daltile tile products. I recently installed 498 SF of AV086361PF 6"x36" Ridge for a client in her residential 1 story home. The flooring was installed in two secondary bedrooms, the bedroom closets & 1 entry hall coat closet. After grouting the tile was covered with felt paper to keep it clean while the painter finished up his work. Once paint work was completed prior to moving in any furniture the client started to remove the floor covering and she noticed some very small chips(see attached Picture). Upon inspection there turned out to be many very small chips through the installation. My employees are expert installers and are paid hourly so quality is job 1. We do not rush, we pay close attention to detail, layout & inspect the product prior to installation. These chips were not visible during inspection. Daltile was no help in resolving the issue. We replaced the flooring L & M with a different product at our expense. We had some extra tile and did a mockup at our shop to see if it was an installation issue it was not. I am reaching out to anyone who may have had a similar issue. Please comment if you have.
Hi, hard to tell what the chips look like in your photo...but do they look like these? https://imgur.com/a/bXQJDu8
thabel1131, could you please post some pictures of the issue. I am having blotchy spots on the tile coating when sunlight is coming in and viewing thee tile at an angle it looks like a chemical was thrown on the surface. But when you look straight down on the tile yo do not see it. thanks