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I am having the same problem as you all with the charging of the account for things I had not yet decided I was going to get. The Collagenta and Dead Sea Beauty Kit are from the same company and as far as I'm concerned if they had worked as well on myself as they did on the subjects they used (they had more wrinkles to take care of than I did at this stage of the game)I would have ben happy and continued on ordering. Their auto-Refills are $89.95 for the same size but if you don't continue with the program you get charged the $139.95. They are charging people before they have a chance to contact them and that is if you can contact them. Products came out of Israel, no idea if United States is location of business. I just recently, after much trouble been able to contact someone via email. They avoided every question I had. When I finally told them of other similar complaints the email I received from this young woman about the complaints board site is what I have copied/pasted below. I cannot believe this company actually belives that peole like us decided to complain just for the fun of it so we could help this site get money.. I am waiting to see my credit card statement comes in whether they have actually reimbursed me with the difference between what they were going to charge me and the price of the refills, which is $50. Thanks for taking the time to read. If anyone needs any help getting thru to them pls feel free to leave me a mressage here on the board. Thanks Deb British Columbia Canada
----- Original Message -----
The reason I was emailing you in the first place was because of the problem I stated in this email but also because I don’t seem to be the only one out there that is having the SAME problem. I send you a link for you to either ignore or as a reputable company take a look at and do right by the people who are not satisfied.
http://www.complaintsboard.com/?search=dead+sea+beauty+kit,
Dear Debbie,
Let me explain something to you about those review websites.
Those website want from us money to contact the Customers who complain because of us.
We have a website and a telephone number, the Customers can contact us via our email and phone number and we will help them.
Sincerely,
Alex
Customer Satisfaction Specialist
Dead Sea Beauty Kit, a product of DS Marketing Limited
www.deadseakit.com
Just another note to ad to this. I have been poring thru all the complaints and am worn out to say the least and have noticed one common thread. They tell you that you can send back the product but to where...I was able to locate 3 different addreses thru the correspondance I have and the newest one I found was this:
Dead Sea Beauty Kit
c/o Paloma Dead Sea, Ltd.
PO Box 5381
Caesarea 30889
Israel
Notice that it is to a 'c/o', "care of", it is a P.O. Box, and it is in Israel. It is not a wonder people can't get there money back because if you send it to the wrong address who's going to acknowledge that. I would love to hear from anyone who has any other addresses so I can log those along with the ones I have. I'm going after these people and getting my money back. If your as upset as I am and want to help get some accountablility happening here pls let me know thru the board here. Thanks again Deb
there was no additional charge information or cost listed anywhere on the website, details any additional charges other than the £3.99 postage cost. There have no right to just dip into peoples accounts without authorization. I have already contacted my Credit cars for a charge back, and they were well aware of this scam, as other cars holders have been previously scammed. The credit card fraud department have been notified and are investigating this company.
If anyone has paid by credit cars in the UK you are protected by the credit card agreement and any 'card holder not present transactions ' can be disputed. specially if you have not authorized them to take this money out your account.
uhh yeah it's a huge scam...
I too have been conned by these people, i had £195.77 taken from my bank account by them, i was only supposed to pay for shipping costs, , , , i have same as you all tried to find a contact number for them, but to no avail, i will however contact our local radio to search on my and all your behalf's to find the con merchants who ripped us off, i will not settle until their name is highlighted on TV or Radio,
**** rip off,
Oh dear I have just seen the £97 has been taken from my account, I have contacted my bank after no joy from emailing company and hope they can get my money back. I shall never buy any beauty product on go for a sample offer again. Sue uk
I got an offer for a free Gift which was a Dead Sea Beauty Kit all I had to do was pay £2.95 postage, I scanned the complete advert looking for that little "But" which usually means Rip off and I could not find anything it looked like the real deal it also helped that it was an advert in a real good Magazine and was on Anderson Cooper on CNN Web page as an advert wit Anderson endorsing it, 2 weeks later got a little box with 3x 25ml pots of face cream and an amount of £100 withdrawn from my bank by DS minerals .. Sent Deep Sea Minerals a Letter of complaint and they replied, said i could keep the pots for £69 with the next set that they sent half price ! " what next set" ? or return them back unused for a full refund. I sent them back unopened unused in the same box they came in with signed for post Never received my money back and I guess I never will it is a con alright .
I have had exactly the same problem. Got the product on trial, cancelled the order as it was useless. Next thing I know I had £98 taken out of my bank. The bank put a stop on them but could not get any money back.
I was scammed in the same way as most of the complaints, I agree'd to take a sample of the product for £2.95 a postage charge. But when I received my credit card statement there was a charge of £97.95. I phone'd my bank to check on the payment, they seemed to know this company and they had received many complaints of this kind. But they could not do anything about it because they said that the terms and conditions on the web site stated that there was a trial period in which you must cancel the product and return it. I did not see these terms, they must be well hidden away in the pages of their webb site. BE WARNED DO NOT USE THIS COMPANY. Unless you find the terms and conditions and agree with them.