Menu
For Business Write a review File a complaint
CB Dental Services DentaQuest Crown denial for front tooth after root canal
DentaQuest

DentaQuest review: Crown denial for front tooth after root canal 4

L
Author of the review
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had received a root canal on my front tooth #9 and it is so fragile and cracked in center it is in need of a root canal. In my DentaQuest handbook for covered services a crown is covered. I even called DentaQuest and the girl on the phone also said crowns are covered, just root canals on some teeth are not. Well my dentist sent out my xrays to DentaQuest to get approval and they denied the crown because the X-ray didn't show top or bottom of tooth. So I went back into the dental office to get the X-rays that DentaQuest requested.. And I received a second letter of denial from DentaQuest. That tooth needs to have a lot of tooth missing or broken... If that's the case the time that happens, I'll have no tooth left in need of a crown and will need to get a i plant, , I'm so confused and terrified that I'm gonna lose my front tooth. All I need is a crown. My other teeth are in perfect condition. Not like I need a lot of work done so there paying for more services. It's my front tooth . I can't eat, floss brush my front teeth because I'm afraid to make the tooth worse. I have lost a significant amount of weight.I'm stressed on top of it. I've done research and once a tooth gets a root canal and if tooth is fragile it is in need of a crown.

View 0 more photos
4 comments
Add a comment
D
D
DentaQuest Customer Service
US
Nov 20, 2018 11:53 am EST

Good afternoon Leesa,
We're very sorry to hear about this situation and would be more than happy to assist you with resolving this. Would you be able to provide a contact phone number, where we can reach you? Our DentaQuest Customer Service team can contact you directly and get additional information, in order to locate your policy and further assist with this case.

L
L
Lawsuit Barry
baltimore, US
Nov 10, 2020 1:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Just get an attorney or file a court case yourself. If everyone does this they will either get their [censored] together or go out of business due to lawsuit judgements. It's the easiest way

N
N
NikkiMP
US
Dec 09, 2020 1:51 pm EST

What ever happend with this? Did they ever pay for the crown? I am in a similar situation. My #8 came loose unexpectedly, and cracked inside/ all the way up. My Dentist shaved it down to a stump because it was holding on by a thread (a root) and sent me on my way to come back for another appointment. In the meantime, I received a denial from Dentaquest with the same bogus reason. Don't you think if my tooth wasn't "severly" broken or cracked they would have saved it for me? NOW I am walking around with no front tooth. Just dreadful and upsetting.

M
M
M$$$???
North Andover, Massachusetts, US
Feb 22, 2021 9:30 am EST

I too was refused a crown 2 times It was cracked front tooth. It’s horrible that we need to go through this.
Complaining does no good.
I filed a case and never heard back.
Don’t go with this plan. They should have a class action lawsuit against them

  1. DentaQuest Contacts

  2. DentaQuest phone numbers
    +1 (888) 278-7310
    +1 (888) 278-7310
    Click up if you have successfully reached DentaQuest by calling +1 (888) 278-7310 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (888) 278-7310 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (888) 278-7310 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (888) 278-7310 phone number
    General Member Services
    +1 (800) 466-7566
    +1 (800) 466-7566
    Click up if you have successfully reached DentaQuest by calling +1 (800) 466-7566 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 466-7566 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 466-7566 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 466-7566 phone number
    Hearing Impaired Line
    +1 (800) 341-8478
    +1 (800) 341-8478
    Click up if you have successfully reached DentaQuest by calling +1 (800) 341-8478 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 341-8478 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 341-8478 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 341-8478 phone number
    Provider Relations
    +1 (800) 936-0913
    +1 (800) 936-0913
    Click up if you have successfully reached DentaQuest by calling +1 (800) 936-0913 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 936-0913 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 936-0913 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 936-0913 phone number
    WellCare National Medicare Providers
    +1 (800) 294-9650
    +1 (800) 294-9650
    Click up if you have successfully reached DentaQuest by calling +1 (800) 294-9650 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 294-9650 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 294-9650 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 294-9650 phone number
    Utilization Management
    +1 (800) 237-9139
    +1 (800) 237-9139
    Click up if you have successfully reached DentaQuest by calling +1 (800) 237-9139 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 237-9139 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 237-9139 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 237-9139 phone number
    Report Fraud
    +1 (800) 417-7140
    +1 (800) 417-7140
    Click up if you have successfully reached DentaQuest by calling +1 (800) 417-7140 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 417-7140 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 417-7140 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 417-7140 phone number
    Main Corporate Phone
    +1 (262) 834-3735
    +1 (262) 834-3735
    Click up if you have successfully reached DentaQuest by calling +1 (262) 834-3735 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (262) 834-3735 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (262) 834-3735 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (262) 834-3735 phone number
    RFP Related Inquires
    More phone numbers
  3. DentaQuest emails
  4. DentaQuest address
    465 Medford Street, Boston, Massachusetts, 02129-1454, United States
  5. DentaQuest social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all DentaQuest contacts
DentaQuest Category
DentaQuest is ranked 3 among 135 companies in the Dental Services category

Most discussed DentaQuest complaints

Dental services...
1
(opinions to this review)