Diet Max Cleanse review: Offered Free Sampe 301

This company did the same thing to me but when I finally reach someone on the phone, it was too late. They had already charged my card and I was told "very rudly" no refunds. This company is scamming people. Do not order from this company!

I ditto these complaints. Beware of this company. This company did the same thing to me but when I finally reach someone on the phone, it was too late. They had already charged my card and I was told "very rudly" no refunds. This company is scamming people. Do not order from this company!

I am trying to reach this company mydietmaxcleanes, is there any body that can give me a phone number or e-mail address. my contact is chelsally@optusnet.com.au

I HAVE BEEN SNOOKERED! I ordered the "trial" bottle in July thinking "Oh lets give this a go" fully willing to pay the 3 dollars and some change shipping...HOWEVER had NO idea that for the months of July, August and now September I have been charged 87.47 for a product I never received NOR do I want...I JUST got off the phone with someone who sounded like a robot stating "no refunds" and "I'm sorry" ...WHAT A SCAM! Then she wouldn't even cancel my order, she is "sending me a link" with all these codes and passwords that I have to accurately enter in order to cancel my order...I am FURIOUS and would never again order from these people. They aren't reputable and I should've known better...WATCH OUT!

Did the same thing to me. I've returned to unopended supple for a partial refund. I have requested my phone records to use a proof that I canx before my account was charged. Totally sick of these greedy SOB, I gess that's life. If any one finds a email for them forward it please. There phone #[protected]..good luck

I also fell for the trial period. While I was pleased with the product, I found that I needed far less of it to meet my needs. After I received the 2nd bottle, I contacted the company to cancel my subscription. I was subsequently received another bottle and when I checked my credit card found that I had been billed for shipments on 8/17 and 9/20; adding insult to injury, I never received the bottle supposedly shipped on 8/17. When I asked for a refund the "customer service agent" said she could give me a tracking number. I may have to cancel this card and get a new just to make it stop!

I also have been trying to contact 'my diet max cleanse' but cannot find a number that works or an email address - please can someone help ?

Hi, this is a total scam, same exact everything happened to me.
The good number is [protected].

I never received my product, noticed the 87.47 was pending on my account, so I called to cancel. Then come to find out, my trial period was ending, but never received the product. I canceled, then 4 days later saw my account was charged, I called back operator says, an email was sent to you and you never responded, so too bad. I gave 2 email addresses and never received anything for confirmation. Asked to speak to a manager, waited for 30 minutes on hold.

Easy fix, the bank will take care of it, refund for fraud and blocked for future charges.

Same thing happened to me. I ordered the free trial on Sept 5. I called to cancel on Sept 12 and received a link to follow for cancellation, I asked for confirmation of cancellation and they gave me the order number folowed by the date I cancelled... I thought that was a little odd so I called back later that day to see if it had been cancelled and same thing happened again saying they were cancelling my subscription and "rest assured" no more charges will be made to my account... I quickly ended that call and called my credit card company and cancelled that card so they wouldn't charge me for anything that I didn't see in their "terms and conditions". Luckily I cancelled the card before I got stuck with unauthorized charges from these overseas scam artist. I highly recommend anyone who ordered from them to cancel the card you used before its too late...

A friend of mine just called me to assist on helping to right a wrong. Beware of this product and company dietmax. Apparently the security company that tracks credit card transactions called him to notify him of a questionable charge. I deal in internet security so he thought I might be able to help. I offered some suggestions that worked right away. But it is funny (and sad at the same time) no matter how much you preach this stuff some people still go ahead and do not check the things out. ONLY DEAL WITH COMPANIES YOU KNOW! DO NOT BELIEVE INTERNET OR LOCAL MEDIA OUTLETS. DO YOUR OWN RESEARCH. Or call me after the fact and I will assist. lol Of course you will have to listen to me say I warned you, I told you, but I will still help you.

So now that we have been taken in my not reading the small print, how do we cancel the subscription without viable contact number and no email address?

I am going through the same thing right now...what do you do? How can people get by with highway robbery? Mine is a pre-auth at this moment. Bank said since it is a debit charge I can't dispute at this time have to wait to see if it actually goes through...I've got this feeling I will be at the bank Monday filing a dispute...:(

Holy cow I just call my bank about the same thing
They did the same thing to me...They sent the product with no info about how long you have to cancel and there was no # and I found that strange ... The charge was unauthorized to my account... BWERE...

I just spoke to these people n they told me no Refund..
And for the amount of 87.47 and the same she sound like a robot and to cancel I have to go to some link n I have to put in a name n a password n all this nonsense ...So I'm out 87.47 n I'm so pissed...I should have known better...

have they been reported to the BBB ? and also, if it is a huge scam, what is IN those pills we all got? I am afraid to find that out!

I'm just as angry as the rest of you, if not more. They took $87.47 from my account AFTER I cancelled my account with them. They were authorized in the beginning to take $3.87, but that's it. I cancelled immediately. I got grief from a guy who wouldn't cancel it for me, so I called again the next day and got Shannelle. she cancelled it, but even after that they still took the $87.47, but I didn't realize that until i got my balance. They left me with $4 to my name. I was shocked, to say the least. After investigating I realized where the money went. I had a LONG call with several people, but got NOWHERE. It's being disputed with my bank still and then today I was on my account and found out they also just took $1.49 on 9/10/10. After just speaking with them I found out they justify this by saying it is a one-time fee for using their website. CAn you believe that one? TAlk about a scam. I am also in the process of contacting the Better Business Bureau over this matter. They must be stopped. To rob all of us innocent people needs to be dealth with.

Same problem here. I got charged the $87.47b before I got the product. Called to cancel and requested by refund of $20 on 8/17. They said to expect the refund in 10-15 days. Got charged $1.49 and called on 9/13 to question. Said it was for a website charge. Told me my refund would be here in 10-15 days. I see that I got charged $4.97 today. For what? How many times do I have to cancel this!

Same here! I accidentally clicked on the try this offer, before I could peruse all the fine print, boy! that was a mistake. Was charged the 3.87. I called and cancelled within the 7 days (before my product even arrived) sent it back when it arrived unopened. still got charge the 87.47 anyway. Had to call several times to get to talk to someone it took over 10 days to get a refund and I was assured I would not be charged any more. Just got a 4.97+ some other little fees totaling over $6, charge a month later "a membership fee" I said I had cancelled and I was assured I would not be charged any more fees. So again I have to wait 10+ days for a reversal of the fee. Am thinking of canceling my card and getting a new one so they stop doing this. AHHHHH! Like the person before, how many times do I have to cancel! I also understand reading the fine print and ultimately I am the one responsible. But boy how long do I have to be punished for.

Well mine hasn't gotten as far as the 87.47 but I was charged the 4.97 and the 1.49 and never received anything yet BUT trying to reach this #[protected] its been buzy 3 days in a row 24/7 anyone know of any other number to reach them I have a feeling that I need to get in touch with someone soon or my checking account gonna be BOUNCING ALL OVA...

Make sure you are dialing [protected]

I have been on the phone with them for two days to no avail. TOTAL SCAM! It's hard to understand them...foreign? CANCEL CANCEL CANCEL DO NOT give them your credit card number. SCAM Is there a Better Business Bureau for the Internet? HELP

Interesting. Same thing happened to me. I did reach them at 5:40 AM this morning and it only took about 30 sec. for them to answer at [protected]. Their argument had to do with agreeing to their terms and conditions. I thought I had bookmarked their web page but I guess I forgot to or which computer I did that on. I can't find their terms and conditions - didn't arrive with the "sample" and it isn't with their order confirmation. So, as the CS rep reminded me, I paid for shipping and for the first 7 days of free product, and on the 7th day, was charged the $80 some for - I guess the rest of the bottle. At 2 pills/day there is enough for a 30 day supply in it. I received it probably about 4 days after ordering, so really wouldn't even have had any significant results if I'd started day 1 by the time they charged me for the bottle. Since practically the moment I made that charge on my credit card my credit card company has had a fraud alert on that card. Every time we try to charge something on it it is either declined or we have to go thru a lengthy process of identifying our latest charges. So, I have filled out the form, asked them to never send or charge anything again. And I will instruct my credit card company never to accept charges from them again. Interesting - when you fill out their form they warn you about declining their charges and how they report such activity to fraud alert. So... was I stupid or what? I normally don't do such things, and I'll certainly do better research. And I found my information on a legit news page.

I cancelled mine back in July. I never receieved the product and was still charged the full amount. The person I talked to said that it was cancelled and even sent me an e-mail to confirm it. Just had a charge of $4.97 on my card 3 days ago. Check the Better business Bureau and see just how many complaints they have received. The post office is returning their mail as undeliverable. looks like we all need to cancel our credit cards and ge new numbers. Next time the charge could be much higher.

http://www.bbb.org/south-east-florida/business-reviews/general-merchandise-retail-by-internet/xm-brands-in-hollywood-fl-92013738

These complaints were closed as:
+ 117 Resolved
39 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
78 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

+ 11 Unresolved
11 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

+ 14 Administratively Closed
13 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

+ 906 No Response
906 - Company failed to respond to BBB to resolve or address the complaint issues.

+ 759 Unpursuable

I think I need to start up a business in Florida. They have stolen base on BBB numbers $162, 000.00 in 36 months. Wall Street can not do better.

Suggestion to the BBB:
I have a suggestion call the phone company and request an address for the company and follow the wire. Hello

As of August 4, 2010, all mail has been returned by the post office as unable to deliver for this company and its various business names and addresses.
The Better Business Bureau is unable to process complaints and suggest if you paid by credit card, to contact your card company to dispute charges. Also, contact your local postal authorities, Div. of Consumer Affairs 850.488.2221 or www.800helpfla.com and or the Attorney General's office 850.414.3990 for further assistance.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 1807 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1807 complaints closed in 36 months, 1765 were closed in the last year.

Same here! They have been charging me $87 every 2 weeks for 2 months and I cannot get them to cancel. I am freaking out about this scam!

Ditto, ditto, ditto. How can they keep doing this to people and get away with it? My credit card company called me to ask if I authorized the 87.47 and I said no. So I wasn't charged. Thank God!
But I have a feeling this is not the last I'll hear from them.
Where is the consumer protection agencies?
I found out about it from a review by Staci Sandler from Channel 7 investigative news. Are they all in on this?
I really think our country is becoming a Corporate nation not a Capitalist economy. God help us!

Same thing but I did call and cancel within 3 days. Still charged $87.47 but able to have it taken off. That was in July. However, on Septemer 15th a charge of $4.97 showed up on my debit card. Only listed as "diet max", panama...I tried to call the 800 number I had originally used to cancel and got a loud "whining" noise on the phone like a fax connection. Instead of wasting time to try to reach them and risk them charging more than $4.97 I went straight to the bank and cancelled my debit card and had a new one issued. The Bank actually removed the charge as fraudulant use of my card. I would suggest doing this right away. I am sure they are not going to contact me about not being paid this erroneous charge.

I ordered the product on 9/9, received the product on 9/15. I understood that you have 10 days to try the product. My account was charged on 9/16. I called and was told that I could get a $20 credit. This is completely ridiculous! This is a scam and the product does not work!

The trial period is only to get your money. They will charge you before you even try the product.

This is still happening- it is a scam buyer beware! they charged my account on 9-18-10 for the exact same amounts- I can't stand dishonest companies! I hope you will join me in reporting them to better business bureau

I ordered the free trial on September 15, 2010. I received it on September 20, 2010. The bottle had a black label and was called "Maximum Burn Xtreme". I knew I had 10 days to cancel before being charged the $87.47.

On September 22, 2010 (NOT ten days yet!) I saw that they had charged the full amount. I immediately called [protected]. I spoke with Dennise, rep #508. She told me several times that they had NOT charged me, but the charge I was seeing was a "pre-authorization verification" that the company puts in a few days before actually charging the account, to verify that the money will be there. I argued that the money was CHARGED, as in, it was no longer available to ME to use, so therefore it was not my money! No use arguing, she had a heave Indian accent and just kept repeating that she was "assuring" me it was not charged yet.

I then told her, "I want to cancel my account. I do not want it". I made sure to speak slowly, deliberately, and clearly. She tried to convince me it was worth keeping, so I repeated my first statement again, forcefully and clearly. She must have gotten the point because, surprisingly, she told me she would send me an email with a link. She then asked if I had pen and paper, because she was going to tell me something important. Now pay attention everyone, because when you call your rep may not tell you this and it's RIDICULOUS!

She told me that, after clicking on the link, my reply could not contain ANY punctuation (commas, periods, etc). It must be all lower case, with NO spaces. It must include her name, Denise. I asked her to spell it and she told me it was Dennise (with 2 Ns, I would not have spelled it that way). She told me my signature would be my first and last name, with no spaces, all lower case. And she gave me a password to use. Are you kidding me?!?! Who is supposed to successfully cancel with those kind of restrictions?

So I got the email, and the link. I followed her instructions exactly, but I'm still very worried. That was only just now that I submitted it, so I will come back and post again when I know how it goes, and if my money is back in my account.

One more thing, after clicking on the link, I had to read the following before verifying the cancel. Pay attention to what it says, about ruining your internet credit. These are scare tactics! We, as customers, have to right to always return products or request refunds if not satisfied. That does NOT mean when you try to order online in the future you're going to be denied! What a bunch of crap. Can you imagine if companies had to power to scare the consumer out of ever returning anything, in real life or online. There would be no accountability for the companies and they could always sell us crap. Not to mention, if what I'm requesting is a "charge back" then they are admitting they "charged" me, which the rep told me they didn't. Hmmmmm

So here's the disclaimer: "Thank you for visiting our website. Please take a few minutes to read the following as when you submit this form you automatically accept the following terms and conditions and confirming the order process. You are agreeing that your credit card will not be billed for any future recurring charges. No credit will be issued to your credit card for your trial order which you. You are confirming that that your future subscription will be cancelled effective as of today. All orders already processed have been billed to credit card on file. You may renew your membership for subscription orders at any time by simply calling customer care at [protected] Monday thru Friday 8am-6pm Eastern Standard Time. We take charge backs very seriously. All internet credit card companies’ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household.

Hope this info helps. If you're researching this product/company/free trial, and you haven't ordered yet... DON'T! Not worth it. It's a nightmare. And the product made me sick to my stomach and gave me headaches. I'm just a real 31 year old mother of 3 who was hoping for a little weight loss help. What a scam!

I bought this product because I saw the adverting in Yahoo. I do not know what could be the liability of Yahoo allowing this kind of scam as part of his marketing.

they have done same to me, they have to be stopped...

I've been taken for a ride too.

I had believed that I would be charged $1.49 for a trial, only to find that when my invoice came it said $99.97 would be refunded when I sent in a rebate form. EEEEEKKKK! After looking at the rebate form, the fine print says only good for US (I'm outside the US)

So on the 1st September I had $1.49 plus $99.997 plus an international bank fee, then on the 3rd September it was all charged again.

I'm disputing the charges with my bank, but on the 7th September I received an email saying I had to click a link to receive an extra free gift. There happened to be an EMAIL ADDRESS on this. I emailed them to say that they'd charged me twice, I'd like a refund and I no longer wanted the product.

Well amazingly enough I just got a refund on my CC!

Cross fingers I've not had any more charges to my CC, and I have 2 bottles of tablets here, as they took 2 weeks to get to me. I'm scared to take them now LOL

here's the email address acaimaxnew2@aweber.com

I have spent numerous minutes on the phone with this company, have submitted a complaint 3 times to get the $87.47 off my credit card. I was told yesterday that the charge will be removed in 3 to 5 business days. I have already waited over 17 days after I requested it be removed the first time. I am going to my bank and filing a fraud complaint. However looks like we are all in the same boat and are over $88 bucks short. I doubt if they will ever take off the charge. Every time you call you get someone with a very heavy accent that you cannot understand and have to ask they repeat what they say over and over. This company should be fined and the CEO should be arrested.

I guess we have all fallen for this company. I am their lastest victim. I had agreed to their "free' trial with the cost of shipping and handling. On Sep 13th, they contacted me to thank me for agreeing to try their product. Then the guy went on to offer two other items, which dumb me agreed to. So, those two charges, I had agreed to. Upon my return from my vacation, there was a charge agains my bank account for $87.47 and various other little charges.

I contacted the company through the phone number listed by my bank. I talked with an individual that had a very heavy accent. I got tired of trying to explain to her what the problem was and asked to speak to her supervisor. I had to waite several minutes (lucky it was an 800 #). This individual was rude and also had a heavy accent. I believe that this call center is in India as that is the accent I heard speaking. I finally had my fill there and stated who I worked for and that I was now going to deal with my bank and file fraudulent charges against my account.

I had the same nightmare as all the previous posts. I just got off the phone with my credit card company...you do not have to get a new credit card number, they put a block on the company (Diet Max) from being able to charge my CC in the future. There is also a "pending" charge for $90.42 by Diet Max on my card...I will have to wait until it is actually charged and then file the dispute with my credit card company. They will then remove the charge from my CC acount and not bill me. I hope this will be the end of it. Like others have said, it has been a nightmare dealing with Diet Max over the phone. My next course of action will be to file complaints with the BBB and also the Florida Attorney general at the websites that Stephen posted (thanks for the info Stephen)...I hope others do the same and maybe they will get shut down so that no one else gets scammed. My guess is they would just create a whole new website under a new name and be back in business ripping people off. As a side note...I cancelled the trial subscription the very next day I ordered, was still billed 4 different charges and never recieved ANY of the product.

Thank god for this website! I had also signed up for the free trail of both Acai Berry Max and Natura Cleanse to see if they really worked. However, I did read the terms and conditions which said all you had to do was simply call the customer service #’s provided and cancel if you did not want the monthly subscription before the trials ended - which I had planned on doing anyways. I placed this order on 9/22.

The following day (9/23) I got a strange call from [protected] which was ANOTHER company not even affiliated with the ones I ordered from trying to sell me more stuff. I quickly said that I was not interested and gave them no further information. To me this set off a red light because who was this other company and why did they have all of my information?

I then proceeded to look these "companies" up at BBB.org and saw that there were over 1000 complaints against them! I then found this website and after reading through the above posts made a very SMART call to my credit card company. Luckily at this point there were only 2 charges of $3.87 and $1.95 which were the shipping and handling of the free trials, which I had agreed to.

When making the purchase in the beginning, I believed that they would abide by their own "terms & conditions" and at least wait the full trial period before charging you for the subscription. But obviously for what I have read here, that is not the case. I had my credit card cancelled that same day so I only got charged for the free trial shipping and handling of both products.

I still needed to cancel both subscriptions because I had entered into a legal and binding agreement that I could be brought to collections for. I first called the Natura Cleanse Company @ [protected] which is the number provided on their website and bottle, because their terms say you need to obtain “RMA # to return the bottle they have sent you. I got an answering machine that their "office was closed" I had called at 9:30am which is stated on their website business hours were 9am-7pm.

I then sent them an email :info@naturecleansing.com

"I have tried calling the customer service number [protected] multiple times during the stated business hours on and there is a recording that I am calling while the office is closed. I placed the free trail order on 9/22/2010 but I would like to cancel my subscription today, which is within the 14 day "Free trail" period and send the bottle back within the 30 days. Can someone please get back to me to process the cancellation of my subscription and give me the RMA # to return the bottle sent to me? "

I received an email back a few hours later stating:

“Your account has been successfully cancelled. There will be no further charges to your account. You do not need to return the trial bottle. Thank you for your interest in our product. Please let us know if there is anything we can do for you in the future. "

I then proceeded to call the Acai Berry Max Company @ [protected] to cancel the other subscription. The guy a spoke to was "David" who could barely speak English and kept trying to give me other trails so I wouldn't cancel. I stated 5 times that I am cancelling and not interested in any further business with them and did not want any other bottles or products besides the original 14 day trail pack that was “sent” (I have still not received) He finally gave up told me he would send me an email which would contain a link that I needed to go to and submit it for the cancellation to be processed. I also received the same bs instructions about no spaces, uppercase letter, punctuation... this is the link to the cancel site: http://www.cancelsite.com/ct I did then receive an email back confirming my account was cancelled.

What a ridiculous process and totally not worth my time. Do not bother with these companies, you have to jump through hoops to cancel and they charge your account before their "terms and conditions" say they will. I am just sooo happy that I acted fast and had my credit card cancelled so those suckers only got $5.82 out of me and I cancelled both subscriptions 7 days into it so if they do try to "send me to collections" like their email threatens, they can kiss my A$$ because they aren't legally able to get [censored]!

BTW: has anyone actually tried the products? They told me to keep to bottle but now I am scared to even try it because I have zero trust in these companies...

I was lucky enough to read these posts and cancel my debit card before it happened to me. This is a foreign company and they are very hard to understand. I called them and told them to never call me again and to take me out of their database. I cancelled my credit card to prevent the fraud. Now I have to go 2 weeks without a debit card. They kept on saying over and over that they would extend my trial period and I would not be charged and gave me another number to call and cancel. They also told me the additional $1.49 they charged aside from the $3.87 was just for using their website.

This happened to me too i ordered on Sept. 23rd and canceled the same day although i never received a link or anything after a while i gave up. within five minutes of ordering this product i started doing research on the website because i found out it was a fake after finding this out i canceled my debit card and only got charged about $5 dollars. now i have to deal with these telemarketing calls